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Technical Support Representative Tier II Jobs

183Jobs

  • 2.7
    TPx Communications – Austin, TX
    $32k-$46k(Glassdoor est.)
    NEW
    SUPERVISION RECEIVED: Works under the supervision of the Tier 2 TechnicalSupport Manager SUPERVISION EXERCISED None. ESSENTIAL… labor support and troubleshoot as necessary Perform in-person support at customer sites for chronic issues requiring Tier 2 support…
  • 3.0
    NESCO Resource – Melville, NY
    4 days ago 4d
    level technicalsupport by end-users through calls from dealers, distributors and sales representatives. Phone support may include… years call center experience in a technicalsupport role Medical equipment or similar technical troubleshooting experience preferred…
  • 4.6
    DocuSign – Seattle, WA
    $39k-$54k(Glassdoor est.)
    26 days ago 26d
    Customer SupportRepresentative - TierII Customer Success & Support | Seattle, Washington Collaborate with our customers… Contributor position and reports to TierII, Manager. Responsibilities Provide exceptional support for our applications and associated…
  • 4.8
    Central Point Partners, LLC – Twinsburg, OH
    $40k-$67k(Glassdoor est.)
    NEW
    Title: IT SupportRepresentative Location: Twinsburg, OH Type: Contract Job Description: This is a true Tier 2 helpdesk… helpdesk position. Tier 1 candidates (ticket orders) will not be considered. Telephone work constitutes 80% of the scheduled work…
  • 3.5
    SPS Commerce – Minneapolis, MN
    $34k-$58k(Glassdoor est.)
    HOT
    team is responsible for supporting the Fulfillment Support Analyst team by providing tier 2 technicalsupport and managing operational… customer support Successfully Manages a Team of up to 10 employees consisting of Analyst II, Support Specialists, Technical Account…
  • 2.9
    Ricoh Americas Corporation – Sterling, VA
    $30k-$45k(Glassdoor est.)
    6 days ago 6d
    Profile: Technical Customer Support Rep II (TCS II) provides remote technicalsupport to our clients. The TCS II position plays… organizational skills to manage case load of old and new cases in TierII engineers' individual case queue. Ability to quickly and…
  • 3.2
    CNA Corporation – Arlington, VA
    $69k-$83k(Glassdoor est.)
    NEW
    other approved DoD 8570 IAT II security certification desired. 2 Experience: 3 years of user support or equivalent experience… Officer (CIO) Division. The position performs routine (Tier 1) user support tasks using best practices for both classified and unclassified…
  • 5.0
    IPS Group, Inc. – Oakland, CA
    $31k-$52k(Glassdoor est.)
    5 days ago 5d
    provide technicalsupport. Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products… status of their particular open service issue. Train new technicalsupport team members. Lead on-site teams for installs and on-…
  • 3.7
    Iron Bow Technologies – Washington, DC
    $45k-$68k(Glassdoor est.)
    NEW
    cannot be solved under Tier 1. The Contractor shall provide customer support for escalated Helpdesk support functions to include… Responsibilities: Tier 2 provides systems support and business (functional) assistance to users for tickets that cannot…
  • 4.8
    Thycotic – Washington, DC
    $52k-$78k(Glassdoor est.)
    HOT
    POSITION SUMMARY The TierIITechnicalSupport Engineer troubleshoots and prescribes technical solutions to Thycotics customers… Reports to the TechnicalSupport Manager. KEY RESPONSIBILITIES Respond and provide technical resolutions to support cases in…
  • 4.1
    Varonis Systems – Morrisville, NC
    $52k-$78k(Glassdoor est.)
    27 days ago 27d
    Description TIERIITECHNICALSUPPORT ENGINEER The TierIITechnicalSupport Engineer will work with customers to resolve… four-year college or technical school; 2-5 years’ experience as a system administrator/technicalsupportrepresentative; or equivalent…
  • 4.5
    NetImpact Strategies – Falls Church, VA
    $27k-$42k(Glassdoor est.)
    NEW
    during the first contact, or at Tier 1. Efficiently escalates incidents to higher TierII or Tier III when required Writes knowledgebase… a Service Desk Representative to join our talented IT Services team to serve a federal client’s desktop support helpdesk. Typical…
  • 3.0
    mindSHIFT – Austin, TX
    $31k-$47k(Glassdoor est.)
    9 days ago 9d
    Title Technical Customer Support - TierII Description Position Profile: Technical Customer Support Rep II (TCS II) provides… provides remote technicalsupport to our clients. The TCS II position plays a direct role in the overall service level of our company…
  • 3.1
    CSRA – Arlington, VA
    $35k-$50k(Glassdoor est.)
    NEW
    Essential Job Functions: Provides technicalsupport to users for computer-related technical problems on assigned account(s).… ensure that inquiries are resolved appropriately. Assists Tier 1 & Tier 1.5 team members improve their knowledge, skills, and experience…
  • 4.7
    Panopto – Pittsburgh, PA
    $53k-$81k(Glassdoor est.)
    6 days ago 6d
    responsible for managing the team of Tier III Application Engineers within our North America customer support team. In this role, you are… Role: Ensure that Tier III Application Engineer direct reports execute to goals and comply with support processes. Hire, manage…
  • 3.1
    Atlona – San Jose, CA
    $53k-$82k(Glassdoor est.)
    12 days ago 12d
    Atlona HQ in San Jose, California. Responsibilities: Tier 2 tech support Troubleshoot product and design difficulties over… Atlona TechnicalSupport Engineers assist customers with technical questions, product and design problems, technical training…
  • 3.1
    CSRA – Arlington, VA
    $35k-$50k(Glassdoor est.)
    27 days ago 27d
    Essential Job Functions: Provides technicalsupport to users for computer-related technical problems on assigned account(s).… ensure that inquiries are resolved appropriately. Assists Tier 1 & Tier 1.5 team members improve their knowledge, skills, and experience…
  • 2.8
    Pomeroy – Taylors, SC
    NEW
    instructions to identify, research and resolve technical problems presented through Level I, II and III (when possible) Help Desk tickets… trouble tickets related to technical difficulties with hardware, software, and the network. * Triage Level II and Level III trouble…
  • 3.5
    Bering Straits Native Corporation – Washington, DC
    $44k-$66k(Glassdoor est.)
    16 days ago 16d
    the job. SUMMARY Global Technical Services (GTS) is currently seeking a TierIISupport Technician to work in Washington… clients. The ideal candidate for this job will serve as a TierIISupport resource and carry out day-to-day administrative tasks…
  • 3.9
    Circle Computer Resources – Cedar Rapids, IA
    NEW
    Position Overview The NOC Technician TierII will provide technical escalations from NOC Tier I Technicians by identifying, troubleshooting… NOC Technician – TierII DEPARTMENT: Service Delivery SUB DEPARTMENT: Colocation REPORT TO: Colo Service Manager…
  • 3.7
    Iron Bow Technologies – Chantilly, VA
    $40k-$60k(Glassdoor est.)
    NEW
    resolution (Tier 1, Tier 2, Account Administration, Mobile Support, Asset Management, Training Team, and Audio Visual Support).… friendly and professional manner II.1.1.17.Ensure that all responses given are technically accurate II.1.1.18.Document, update and…
  • 2.2
    Birch Telecom – Emporia, KS
    $31k-$43k(Glassdoor est.)
    20 days ago 20d
    met, properly code trouble tickets for escalation to TierII Tech Support using Ticket classification Guidelines. They will be… Tech Support agents when necessary will consult with TierII or supervisor as needed for problem resolutions. They may perform additional…
  • 3.6
    Securus Technologies – Knoxville, TN
    $43k-$64k(Glassdoor est.)
    10 days ago 10d
    using designated processes. Mentor and assist Tier 1 level support. Tier 2 Qualifications Demonstrated ability with SQL… unscheduled overtime. DUTIES & ESSENTIAL JOB FUNCTIONS Tier 2 Support Staff Researching, evaluating, and providing feedback on…
  • 3.1
    Knight Point Systems – Washington, DC
    $38k-$58k(Glassdoor est.)
    10 days ago 10d
    Customer Service Representative Certification) Microsoft Technology Associate (MTA) , Helpdesk Analyst TierII Job… women, disabled persons, and veterans. Position Summary: Tier-II personnel are mid-level IT generalists who possess a breadth…
  • 2.1
    ReadyTech – Oakland, CA
    $35k-$48k(Glassdoor est.)
    27 days ago 27d
    Tech Support - TierII Job description Company Overview ReadyTech provides sophisticated, yet easy to use training… can act as a tiertechnical resource to the support team while also helping coordinate ongoing customer support issues. You should…
  • 3.4
    Exceed Corporation – Lanham, MD
    $60k-$95k(Glassdoor est.)
    22 days ago 22d
    environment Representing the Service Desk in technical meetings Triaging trouble tickets being escalated for Tier 3 support, assuring… Description: The Managed Services TierII Resource Technician/Technical serves as the technical subject matter expert and escalation…
  • 3.2
    Kforce – Cleveland, OH
    6 days ago 6d
    need of an IT SupportRepresentativeII. Summary: The Support Desk RepresentativeII delivers quality support and assistance… requests. This is a true TierII position. REQUIREMENTS: Associate degree in a technical discipline or 9+ years of…
  • 4.3
    IntelliDyne – Fort Detrick, MD
    Today 6hr
    duty. You will be responsible for providing TierII IT, network and desktop support to federal and contract employees. We are seeking… duty. You will be responsible for providing TierII IT, network and desktop support to federal and contract employees. We are seeking…
  • 3.0
    mindSHIFT – Sterling, VA
    $32k-$49k(Glassdoor est.)
    19 days ago 19d
    Job Title Technical Customer Support - TierII, 2nd Shift and Weekends Description Note: This position is on the… Profile: Technical Customer Support Rep II (TCS II) provides remote technicalsupport to our clients. The TCS II position plays…
  • 4.4
    SAP – San Francisco, CA
    $38k-$54k(Glassdoor est.)
    26 days ago 26d
    knowledge of organization's product on all platforms. Mentor Tier 1 support agents. Work under close to moderate supervision with the… technology quickly. Typically requires up to two years of technicalsupport experience and a 4-year college degree. IND123…
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