Tier I Technical Support Jobs | Glassdoor
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Tier I Technical Support Jobs

1,772 Jobs

  • 3.9
    Orchard Software – Carmel, IN
    $30k-$41k(Glassdoor est.)
    4 days ago 4d
    workflow the TSS I is expected to escalate to their team Tier II or Tier III (via JIRA) issues that the TSS I is unable to resolve… allowed for each test. 65% - Support Production The TSS I must adhere to Support documentation standards within the…
  • 3.3
    K2 – Denver, CO
    EASY APPLY
    $46k-$71k(Glassdoor est.)
    4 days ago 4d
    TierI - TechnicalSupport Engineer Region: Americas Location: Denver, Colorado, United States Duties… , send your resume to supportcareers@k2.com with "TierI - TechnicalSupport Engineer – Denver" in the subject line…
  • 4.4
    Autotask – Albany, NY
    $35k-$54k(Glassdoor est.)
    13 days ago 13d
    and act as mentor for Product Support Specialists-TierI Identify areas where Product Support processes may be improved and… environment. One or more years of Product SupportTierI or equivalent work experience. Must be able to utilize resources…
  • 3.4
    Pacific Office Automation – Portland, OR
    $26k-$38k(Glassdoor est.)
    NEW
    to you!! Come Join POA's growing and dynamic IT team as a TierI Helpdesk Technician! High Level Job Description: Remotely… Certifications. Knowledge and hands-on experience providing technicalsupport to users using Windows 7, Windows 8 and other mainstream…
  • 2.7
    Ciber – Nashville, TN
    $27k-$40k(Glassdoor est.)
    5 days ago 5d
    Desk Phones Create and route ServiceNow Incidents TierI Customer Support and Troubleshooting Skills/Experience: Successful… Role Description: Ciber Global is seeking Tier 1 TechnicalSupport in Nashville, TN. Responsibilities: Answer…
  • 2.0
    MSI Solutions – Phoenix, AZ
    EASY APPLY
    $24k-$45k(Glassdoor est.)
    NEW
    and the general public Answers technicalsupport related questions and resolves technical problems using in-house computers,… calls from all customer queues Seek assistance from Tier 2 and Tier 3 technicians through instant messaging and email services…
  • 3.3
    Aerotek – San Diego, CA
    $30k-$42k(Glassdoor est.)
    NEW
    Responsibilities: Provide TierItechnicalsupport for designated proprietary software products ensuring that service level…
  • 3.9
    SanMar – Issaquah, WA
    $44k-$66k(Glassdoor est.)
    5 days ago 5d
    Promotional Products Industry. You will provide tierI and II technicalsupport to the entire organization from the warehouse to… will troubleshoot complex technical issues and work toward resolution either directly or with the support of other IT teams. JOB…
  • 3.8
    HBO – Hauppauge, NY
    NEW
    (Media Distribution & Support) provides TierItechnicalsupport for HBO’s Affiliate TechnicalSupport Hotline , which assists… BA/BS preferred 2+ years of experience working in a technicalsupport role or advanced role in a call center environment. Understanding…
  • 3.9
    Lintech Global – Alexandria, VA
    $36k-$54k(Glassdoor est.)
    6 days ago 6d
    LinTech is looking for a TierI Helpdesk Technician to provide services to support an Important Government Customer. Job Description… trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual. Provide follow-up…
  • 4.9
    Thycotic – Washington, DC
    EASY APPLY
    $54k-$81k(Glassdoor est.)
    28 days ago 28d
    POSITION SUMMARY The Tier II TechnicalSupport Engineer troubleshoots and prescribes technical solutions to Thycotics customers… opportunities to Client Services Assist with training and coaching of TierI Engineers Capture and relay new functionality requests to…
  • 2.8
    Convergys – Jacksonville, FL
    $20k-$28k(Glassdoor est.)
    9 days ago 9d
    Title: Part time TierITechnicalSupport Job Description The TechnicalSupport Associate I responds to basic and… Associate's Degree in related technical discipline with six years of related technical experience preferred Achieve and…
  • 3.5
    Verizon – Cary, NC
    4 days ago 4d
    What you’ll be doing... This position is responsible for TierI monitoring and initial triage in a Satellite network operations… maintenance of satellite communication systems. Respond and perform TierI triage of the network alarms utilizing the available network…
  • 3.5
    Milliman – Seattle, WA
    $41k-$70k(Glassdoor est.)
    5 days ago 5d
    responsibility of this position will be to provide TierItechnicalsupport to both internal and external end users. Ideal candidates… investigate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to…
  • 4.9
    Thycotic – Phoenix, AZ
    EASY APPLY
    $48k-$72k(Glassdoor est.)
    23 days ago 23d
    awesome software and our TechnicalSupport Engineers are an integral part of the team! Our support engineers are taking customer… Zone. Reports to the TechnicalSupport Manager. KEY RESPONSIBILITIES Respond and provide technical resolutions to round…
  • 3.0
    Bracket – San Francisco, CA
    EASY APPLY
    $56k-$82k(Glassdoor est.)
    NEW
    Analyst II, and Systems Administrators. Provide overflow 1st Tiersupport for internal and external consumers of Bracket Network resources… environment. Education and Experience Degree in technical field or equivalent professional experience, plus at least…
  • 4.2
    USfalcon – Colorado Springs, CO
    $50k-$83k(Glassdoor est.)
    14 days ago 14d
    handling the full range of IT-related issues (i.e., TierI, II, III). Support walk up, telephone or e-mail customer problem resolution… Provide network technicalsupport and client support administrator duties in order to provide a first-line customer support function…
  • WhirlWind Technologies, LLC – Suitland, MD
    EASY APPLY
    $50k-$94k(Glassdoor est.)
    23 days ago 23d
    , coordinate, and implement technical training activities Provide TierI level technicalsupport to end-users and serve as subject… Overview Seeking a Skype for Business TechnicalSupport Engineer & Training Specialist to support our client with Skype for Business…
  • 4.2
    Ripple – Salt Lake City, UT
    4 days ago 4d
    researchers through email, phone, or video chat in direct TierI and II technicalsupport. Develop understanding and expertise in Ripple… Support Assist Director of Support to provide thoughtful solutions to support inquiries using precise, technical language…
  • 4.0
    e-MDs – Austin, TX
    $38k-$57k(Glassdoor est.)
    NEW
    Summary of Job A TierI Software Support Representative’s goal is to assist with customer requests for assistance in utilizing… products. Determines which calls are applicable to a TierI skill set, which will need to be escalated, and follows the…
  • 5.0
    Stratum Networks – Annapolis, MD
    $32k-$58k(Glassdoor est.)
    11 days ago 11d
    Specialist, you will provide 24x7 Help Desk support as defined by first response/Tier 1 support via phone and in-person to users in the… looking for a talented and passionate Help Desk Specialist I who would support one of our clients located in the Annapolis Junction,…
  • 3.0
    mindSHIFT – Sterling, VA
    $35k-$53k(Glassdoor est.)
    4 days ago 4d
    Job Title Technical Customer Support - TierI Description Position Profile: Provide technicalsupport to a demanding… to customer support requests. Maintain professional customer service to clients. Providing TierI level support of mindSHIFT…
  • 2.8
    Sykes Enterprise – Boise, ID
    $20k-$27k(Glassdoor est.)
    21 days ago 21d
    Site in Boise SUMMARY The role of the Contact Center Support Technician Tier 1 is to resolve Nest customer inquiries and to escalate… career. “I feel I have finally found a real path, a job that is not only an amazing opportunity, but I place where I can grow…
  • 4.5
    WalkMe – Raleigh, NC
    7 days ago 7d
    the front line of the customer technicalsupport - You will be in charge of managing the support work (analyze and prioritize),… capabilities Technical background Customer service orientation HTML, jQuery, CSS knowledge – an advantage Former support experience…
  • 3.5
    Information Services Group – United States
    $70k-$119k(Glassdoor est.)
    6 days ago 6d
    transactions. Possesses a working knowledge of capabilities of TierI and II HR/finance software and system integration vendors… analysis, vendor analysis, due diligence, and/or contracting. Technical Skills Assist clients with software and sourcing evaluations…
  • Zenlayer, Inc – Diamond Bar, CA
    $42k-$67k(Glassdoor est.)
    11 days ago 11d
    resolve customer technical and non-technical inquiries, including network and system issues; Provide technicalsupport services through… system and inter-department communications; Optimize current technical process; Ensure the exchange of information between China…
  • 3.7
    Ironbow – Chantilly, VA
    $39k-$59k(Glassdoor est.)
    NEW
    The TierI level support team will serve as the single point of contact to answer phone calls, web request and emails for 2,700… 2,700 Civil Division end users. The TierISupport Team will handle approximately 4,000 tickets a month, shall open incidents, work…
  • 4.9
    Thycotic – Washington, DC
    $51k-$78k(Glassdoor est.)
    8 days ago 8d
    appropriately based on its severity (1 to 4). Provide resolutions to tierI (low severity) calls and cases by identifying problems, researching… Document details of tier II cases and prioritize according to urgency and importance in Salesforce. Monitor Support queue in Salesforce…
  • 3.0
    SeaChange International Inc – Acton, MA
    $34k-$46k(Glassdoor est.)
    8 days ago 8d
    TechnicalSupport Engineer I (TechnicalSupport Engineer) Locations: Acton, USA / Dundalk, Ireland / Eindhoven, NL / Warsaw… years+) supporting complex, multi-tiered enterprise software applications. Significant experience in a software support environment…
  • 3.4
    Engenius Consulting Group – Reston, VA
    $44k-$69k(Glassdoor est.)
    NEW
    administration for desktop support actions that cannot be resolved remotely by the TierITechnicalSupport and have been dispatched… Location - Reston, VA) Tier II End User Services Support Technician End-User TechnicalSupport includes system administration…
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