Escalation Engineer Jobs in Tokyo | Glassdoor

Escalation Engineer Jobs in Tokyo

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  • 4.0
    VMware – Tokyo
    9 days ago 9d
    Job Description As an Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who… troubleshooting. • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve…
  • 4.1
    Adobe – Tokyo
    14 days ago 14d
    Care, Account Management, Consulting, and Engineering to manage and drive escalations to conclusion as well as help influence change… from extended technical team. Escalation Manager will be required to fully document the escalation, identify action plan, and report…
  • 4.2
    SAP – Tokyo
    1 days ago 24hr
    Requisition ID: 137890 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional…
  • 4.3
    Brightcove – Tokyo
    3 days ago 3d
    the world watch video. RESPONSIBILITIES: Providing escalated technical and triage support for other team members Working… customer information and solutions Works closely with our Engineering, Product Management and QA teams to increase customer satisfaction…
  • 4.3
    Salesforce – Tokyo
    10 days ago 10d
    Department Description The technical support team never loses sight of the importance of having fun and maintaining a…
  • 4.3
    NVIDIA – Tokyo
    11 days ago 11d
    Enterprise customers Answer questions, reproduce, resolve, or escalate customer issues File bugs and reproduce issues as needed.… EngineerWe are now looking for a Enterprise Support Engineer Summary: Support engineer with ability to triage customer software / hardware…
  • 3.8
    Tableau Software – Tokyo
    24 days ago 24d
    * Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate. *… collaboration with Engineering and Product Management teams. As customer advocate, provide detailed feedback to Engineering and Product…
  • 4.0
    VMware – Tokyo
    8 days ago 8d
    Job Description As an Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who… troubleshooting. • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve…
  • 4.2
    SAP – Tokyo
    15 days ago 15d
    Requisition ID: 131641 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional…
  • 3.6
    Citrix – Tokyo
    18 days ago 18d
    the most complex customer issues for assistance from the escalation team or other vendors. · Provides technical assistance… Principal Technical Support Engineer (Open) Job Posting Title: Principal Technical Support Engineer Job Description:…
  • 4.0
    MathWorks – Tokyo
    10 days ago 10d
    MATLABMathWorks MATLAB MathWorks MathWorks MATLAB MATLAB…
  • 4.2
    SAP – Tokyo
    10 days ago 10d
    Requisition ID: 129074 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional…
  • 4.3
    Salesforce – Tokyo
    9 days ago 9d
    attainment ADO ADC MC Case deflection > 20% Reduce customer escalation Responsibilities You will have primary responsibility…
  • 4.0
    VMware – Tokyo
    25 days ago 25d
    customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures… back in a timely manner. Job Summary: As a Technical Support Engineer you will be providing support to customers, using VMware products…
  • 4.1
    Adobe – Tokyo
    10 days ago 10d
    Agreement Guidelines • Trouble-shoot/qualify cases before escalating into Engineering • Log bugs in the bug databases as necessary in appropriate… program, support policies, guidelines in Japan. • Deal with escalated issues and questions including complaints from customers.…
  • 3.0
    Polycom – Tokyo
    5 days ago 5d
    Successful resolution of customer issues (On time, without escalation, specified quality parameters and with utmost CSAT) Pro-active… program reviews/providing feedbacks to partners, customers and engineering leadership Build/Maintain relationships with key external…
  • 3.5
    Symantec – Tokyo
    8 days ago 8d
    problems, and other related duties Handling Critical customer escalations Participate in alpha/beta support cycles and product releases… customer needs Remain the customer advocate to Supportability, Engineering, Product Management, and Program Management stakeholders…
  • 4.0
    OSIsoft – Tokyo
    9 days ago 9d
    Description: OSIsoft Customer Support Engineer – Tokyo, Japan OSIsoft (www.osisoft.com) delivers the PI System, the… series data through the OSIsoft PI System™. WHAT DOES THE ENGINEER ROLE ENTAIL? This is a rotational position that includes…
  • 4.0
    Microsoft – Tokyo
    15 days ago 15d
    Purpose: SQL Server SQL Server (GUISQLPowerShell)BI & Data PlatformC#C++ DB DBSharePointSystem CenterBizTalk ServerWindows…
  • Amazon Japan G.K. – Ichikawa
    10 days ago 10d
    troubleshooting, then facilitate communication between the engineers and the users to see the issue through to its resolution.…
  • 3.9
    Rimini Street, Inc – Tokyo
    9 days ago 9d
    enterprise application software, seeks a Sr. Primary Support Engineer, SAP. Fluent Japanese and English language skills are required… Position Summary The role of the Sr. Primary Support Engineer, SAP is to provide exceptional remote-based support for mission-critical…
  • 3.7
    Tealium – Tokyo
    2 days ago 2d
    Tealium is seeking an experienced Solutions Engineer to join our Product Support Team. This team engages directly with our customers… management solution, omnichannel customer segmentation and action engine, and suite of rich data services, creates a vendor-neutral data…
  • 3.6
    McAfee – Tokyo
    15 days ago 15d
    security products. This individual will coordinate the research, escalation and resolution of technical issues logged by customers/partners… Job Description Technical Support Engineer - 784237 Description A Technical Support Specialist is responsible for providing…
  • 3.8
    Cisco Systems – Tokyo
    8 days ago 8d
    system engineers in user IT group or support engineer in partner and deliver the final solution as the final escalation point in… system engineers in user IT group or support engineer in partner and deliver the final solution as the final escalation point in…
  • 4.8
    Vision Consulting Services – Tokyo
    EASY APPLY
    4 days ago 4d
    Development/Support Background Minimum 3 years of sales or sales engineering experience ina business-to-business, large/strategic customer… expertise in comparable sales role. Product certification, engineering credential, or equivalent technical credential. PC proficiency…
  • 4.0
    Microsoft – Tokyo
    18 days ago 18d
    Purpose: Exchange Exchange Server Office 365 Exchange Online Key Responsibilities: • • • • • Windows SMTP…
  • 3.0
    SunAmerica Affordable Housing Partners – Tokyo
    2 days ago 2d
    systems architecture standards of proposed solution (new or re-engineered applications) for user requirements. 2. Propose solutions…
  • 3.3
    Marketo – Tokyo
    12 days ago 12d
    analysis Work with Services and Engineering personnel to resolve product issues or escalating as necessary Configure customer… Technical Support Engineer Marketo provides easy-to-use, powerful and complete marketing software that propels fast-growing…
  • 4.0
    Microsoft – Tokyo
    21 days ago 21d
    correspondence and digital service in timely manner. •Facilitate case escalations, as appropriate. •Maintains up-to-date technical/ industry… Software Vendor (ISV) and IT developers to act as a Support Engineer to support Partners through online community based on Microsoft…
  • 3.1
    Sonus Networks – Tokyo
    25 days ago 25d
    is responsible for support and resolution of all customer escalated issues including system upgrades, bug tracking, fault recreation…
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