Escalation Engineer Jobs in Tokyo | Glassdoor
Job Type
Date Posted
Salary Range
Distance

Escalation Engineer Jobs in Tokyo

75 Jobs

  • 3.6
    Micro Focus – Tokyo
    NEW
    mentor new agents. Ability to lead resolution activities with escalated customers. Ability to contribute to technical action plans… business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized…
  • 4.0
    Microsoft – Tokyo
    7 days ago 7d
    Business Unit as a Support EscalationEngineer [Purpose:] As a Support EscalationEngineer at Microsoft, you are the trusted… product quality. The Support EscalationEngineer role is primarily engaged via escalation, collaborative subcases, and mentoring…
  • 4.1
    Adobe – Tokyo
    20 days ago 20d
    consistently with clients throughout the contract lifecycle, escalating important issues where needed Maintain client contact and… The challenge Customer Success Engineers are responsible for the partnership between Adobe and our Strategic clients, driving…
  • 4.1
    Netskope – Tokyo
    26 days ago 26d
    point of contact for Customers after purchasing and for all escalations from Partners Help Customers and Partners with initial… Customers, Partners, and internal coworkers to report issues to Engineering Regularly communicate feature updates to Customers Report…
  • 3.9
    Tetra Pak – Tokyo
    7 days ago 7d
    Qualifications: BSC degree in Mechanical Engineering, automation engineering At least 3 years of relevant work experience… Processing North Europe is looking for a Automation Support Engineer to support our team in Dublin, Ireland Main responsibilities…
  • 4.3
    SAP – Tokyo
    NEW
    expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)  Participate… of customer satisfaction through individual case work  Escalate on time and good quality – keep incidents aged days to a minimum…
  • 4.2
    Nutanix – Tokyo
    6 days ago 6d
    technical issues to conclusion, including any required management escalations required to resolve technical issues. Act as interface to… roadmap issues to conclusion, including any required management escalations required to resolve related issues. Provide reporting and…
  • 3.3
    Gemalto – Tokyo
    7 days ago 7d
    certification process and Responsible for reporting quality issues to Engineering and Production Departments and coordinating the return of… vendors. A week in the life of a Technical Support/RMA Engineer: •Respond to customer and internal team inquiries regarding…
  • 4.4
    Google – Tokyo
    12 days ago 12d
    as a central coordination point for partner bugs and issues escalated by partners Participate in enabling the Google Partner community… subject field of your email must include Partner and Customer Engineer, Android Enterprise Business Team - Tokyo. Businesses that…
  • 3.8
    BroadSoft – Tokyo
    26 days ago 26d
    . Collaborate with other BroadSoft teams and diligently escalate complex problems where a course of action may not be immediately… Details are as follows: As a BroadCloud Customer Support Engineer, you will report to the BroadCloud Customer Support Manager…
  • 3.6
    Computer Futures Solutions – Tokyo
    6 days ago 6d
    Client is a Silicon Valley based world leading AdTech solutions company. They are partnered up with the biggest tech…
  • 3.6
    Bloomberg – Tokyo
    NEW
    speedy environment Play a key role in one of Bloombergs escalated technical teams Work on various types of network devices… What we do: The APAC Market Data Engineering team within the Network Security, Engineering and Feeds group is responsible for…
  • 4.4
    NVIDIA – Tokyo
    27 days ago 27d
    collaborate with multiple business units such as Marketing, Engineering and Sales as well as outside partners for integration testing…
  • 3.9
    Cisco Systems – Tokyo
    8 days ago 8d
    development teams and other related teams) Serve as the technical escalation point and provide technical solutions for problems that cannot… Customer Support Engineer - Security ■職務内容 Content security のテクニカルサポートを担当。 障害解決のために必要な情報の収集やログ解析を行い、障害に対する回避策及び解決策を提供する。 複雑…
  • 3.7
    Citrix – Tokyo
    NEW
    ownership of hot and/or more political cases escalated from less senior engineers May participate to weekend follow the fun… R7171 Technical Support Engineer (Open) Job Posting Title: Technical Support Engineer Job Description:…
  • 3.6
    Thomson Reuters – Tokyo
    NEW
    Compliance adherence to change management and proper escalation process. Required Skills and Experience 2-4 years… Mandarin are highly desirable but not essential. The Systems Engineer role will be responsible for a mix of systems that are used…
  • 4.2
    Salesforce – Tokyo
    NEW
    expectations and deliver good user experience. Prioritize and escalate customer issues as required• Complete assigned project responsibilities… and results oriented. Ability to effectively prioritize and escalate customer issues as required. Ability to handle and priortize…
  • 3.7
    FormFactor, Inc. – Tokyo
    9 days ago 9d
    Job Title: Customer Service & Support Engineer/Sr. Engineer Job Description: Responsibilities for the customer support…
  • 3.9
    Fortinet – Tokyo
    13 days ago 13d
    equipment Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer… TokyoJapan [JP] Technical Support Engineer Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances…
  • 4.3
    SAP – Tokyo
    NEW
    MaxAttention, Active Embedded and Mission Critical Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment… Job Segment: ERP, Engineer, Embedded, Accounting, Product Development, Technology, Engineering, Research, Finance Apply…
  • 3.5
    Anaqua – Tokyo
    NEW
    the Japan Client Director to manage customers’ expectations, escalate any major issues Release Management – support clients through… Anaqua is seeking a highly motivated Client Technical Support Engineer / Developer to support our existing and future customers. This…
  • 3.8
    Tableau Software – Tokyo
    15 days ago 15d
    * Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate. *… collaboration with Engineering and Product Management teams. As customer advocate, provide detailed feedback to Engineering and Product…
  • 4.0
    Vision Consulting Services – Tokyo
    EASY APPLY
    5 days ago 5d
    monitoring/case handling/Change Management/Incident Management, and escalates to next tier if required. Working Time 2 members… services as an extension of their business. Operations Center Engineer operates as Tier 1 and 2 and handles all email and phone call…
  • 4.0
    Microsoft – Tokyo
    14 days ago 14d
    a product, The Support Engineer (SE) is a critical role in the resolution of technical and escalated support incidents related… your colleagues or involve subject matter experts, or escalate to Engineering (Product Groups) or Management. Your day to day job…
  • 4.0
    VMware – Tokyo
    16 days ago 16d
    customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures… in a timely manner. Job Summary: As a Technical Support Engineer you will be providing support to customers, using VMware products…
  • 2.5
    Rakuten – Tokyo
    6 days ago 6d
    operational support for the platform and upper Tier level escalations. Minimum Qualifications: Rich experience… Network Engineer - Infrastructure Technologies Section Job: System Engineer Primary Location: Asia and Oceania-Japan-Tokyo-Tokyo…
  • 3.5
    Hella – Tokyo
    5 days ago 5d
    team and monitoring their implementation Identifying and escalating relevant quality issues to the adequate management level… automotive suppliers in the world. Quality Development Engineer Location Tokyo, Japan Responsibilities MAIN TASK…
  • 4.6
    Tealium – Tokyo
    14 days ago 14d
    looking for a passionate, motivated, and driven solutions engineer to help solve our customer’s needs and provide exceptional…
  • 3.8
    EMC – Tokyo
    13 days ago 13d
    directed by management and adhere to administrative policies and escalation procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES Technical… and OEM equipment. Mentors Associate CEs. Adheres to proper escalation procedures. Perform part replacements and hardware firmware…
  • 4.0
    Microsoft – Tokyo
    14 days ago 14d
    supervising and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise… expertise, and timeliness of support delivery. The Support Engineering Manager will monitor and enhance the performance of the team…
Page 1 of 3
Unlock Your Free Employer Account