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I worked at tw telecom full-time (More than 3 years)
Local team from sales to operations worked hard to get the job done an keep the customer happy. Big company but still had a small company feel because you could walk down the hall and talk with a person you needed to get the task accomplished.
Once things left the local market, things would tend to bog down at the corporate level. Felt as if sometimes there was no sense of responsibility from corporate as they were more interested in completing a task than making sure it was done right.
Advice to Management
Keep working together at the local level to understand what is going on in each market. Get feedback and use that info to get a better sense of what the field needs to make them more successful.