Use servicedesk software to document the servicedesk the ticket resolution process, including all successful and unsuccessful decisions made, and actions……
Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle……
A valid Wisconsin driver's license, a good driving record, and proof of insurance. Act as second-level escalation, providing polished leadership and advanced……
Must have valid passport, valid drivers license, vehicle, and ability to travel to Canada. Participate in training to continue to develop key functional and……
Basic technical knowledge of Internet troubleshooting and technical equipment/systems associated with Internet setup (DSL, Cable, Fiber) and Cellular Solutions.…
2+ years troubleshooting PC, printer, network connectivity, mobile devices and other technical issues. Proficient with desktop remote troubleshooting tools.…
Bachelor's degree in computer science, system analysis or a related study, or equivalent experience is preferred. Excellent analytical and technical skills.…
Bachelor’s degree in computer science or related field or equivalent technical or professional experience related to the design, installation, and maintenance……
Must possess and maintain a valid Florida driver’s license and a satisfactory driving record. Provides system administrative functions such as field server &……
College degree or certification in a technical field is preferred or combination of related work experience. Assist with the evaluation, implementation, testing……
Graduation from an accredited college or university with a Bachelor's Degree in a field related to computer science, information technology or the area to which……
Experience and professional certification may be substituted for degree requirement. Work with team members in person or over the phone, in a courteous,……
Serves as one of the back-ups for the front desk including job posting and customer service. Bachelor's degree in Computer Science, Business Administration,……
Document unexpected behavior via defect-tracking tools or other ticket-logging applications. The WMS Analyst provides technical support for cloud-based……
Collaborate with the VGIC Policy Director and Manager and member companies in soliciting input, delivering technical and policy analysis, and effectively……
Provides technical customer support by taking inbound calls using ITIL based best practices. Analyst provides entry to intermediate level quality technical……
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.…
Acting as a resource to answer user questions about hardware and software issues. Supporting Tier 1 on-site installation, implementation, maintenance,……
Associates or better in Computer Science or related field. Evaluates, prioritizes and completes incoming tickets in a professional and courteous manner.…
Bachelor's degree in a computer science, electrical engineering, or similarly related technical discipline + 5 years of experience in a technical environment,……
Clinical license or certification preferred (RMA, CMA, LPN). Ability to resolve and escalate helpdesk tickets and calls to see that they are resolved……
Synergy is seeking a Tier 1 customer service agent that will handle both incoming phone calls and support tickets. Totara LMS experience or certifications.…