Assist with the implementation and technical application support, triage and troubleshooting assistance to end users through standardized processes, tools,……
Fields incoming requests to the ServiceDesk via both telephone, web, and other channels to ensure courteous, timely, and effective resolution to end-user……
Use servicedesk software to document the servicedesk the ticket resolution process, including all successful and unsuccessful decisions made, and actions……
The position’s responsibilities include identifying business needs; developing standards and overseeing their implementation; identifying and evaluating GIS……
A valid Wisconsin driver's license, a good driving record, and proof of insurance. Act as second-level escalation, providing polished leadership and advanced……
Experience and professional certification may be substituted for degree requirement. PRIMARY FUNCTION: Responsible for the configuration, maintenance and……
Basic technical knowledge of Internet troubleshooting and technical equipment/systems associated with Internet setup (DSL, Cable, Fiber) and Cellular Solutions.…
Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle……
Collaborates with technical resources to plan and develop system flows. Evaluating business requirements and writing future state designs with workflow charts……
Bachelor's degree in computer science, system analysis or a related study, or equivalent experience is preferred. Excellent analytical and technical skills.…
Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop……
Bachelor’s degree in computer science or related field or equivalent technical or professional experience related to the design, installation, and maintenance……
Serves as one of the back-ups for the front desk including job posting and customer service. Bachelor's degree in Computer Science, Business Administration,……
Graduation from an accredited college or university with a Bachelor's Degree in a field related to computer science, information technology or the area to which……
Using industry-standard tools, assist users working remotely. Associate’s Degree (A.A.) or equivalent from two-year college or technical school; or six months……
CompTIA A+, Network +, Security Plus, similar certification or experience. The ideal candidate will have experience with supporting network users, a solid……
Communicate with personnel via email and phone calls. Answer, document and escalate telephone and mail inquiries concerning systems operation, diagnosis of……
This position is primarily responsible for the processing and handling of all incoming requests, resolution, and documentation of common issues and the……
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.…