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IT Customer Service-incident/Request Associate Jobs in Washington, DC

75 Jobs

  • 3.1
    Knight Point Systems – Washington, DC
    $32k-$38k(Glassdoor est.)
    8 days ago 8d
    Lead conference calls and associated activities, related to all serious ITincidents identified by Tier I or Tier II personnel… solution Own the ITincident from the moment the incident is identified, to the final resolution, when the IT ticket is finally…
  • 3.7
    Department of the Interior – Washington, DC
    NEW
    listed on the SF15. If you don't have your DD-214, you may requestit after discharge from the National Archives. If you are a… Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a…
  • 3.8
    US Department of Treasury – Washington, DC
    $39k-$58k(Glassdoor est.)
    NEW
    health and safety, employee credit and travel card services, and incident management and continuity of operations. Position… functions and services such as, managing tickets (e.g., customer request such as locksmith services, furniture move) and working with…
  • 3.4
    Leidos – Washington, DC
    $62k-$95k(Glassdoor est.)
    13 days ago 13d
    Management, Incident Management, Asset Management, etc., and integration tools for interfacing disparate tools for IT Operations… that allows end users to place service requests for hardware, software, and associated support services, and to receive real-time…
  • 3.6
    Ace Info Solutions, Inc – Washington, DC
    $35k-$41k(Glassdoor est.)
    19 days ago 19d
    AceInfo is currently seeking an ITIncident Manager - Tier II shift Lead to support our upcoming federal project, in Washington… responsible for the operations, maintenance, management, change request management, and break-fix of the network infrastructure. The…
  • 3.0
    General Dynamics – Arlington, VA
    4 days ago 4d
    of all Incidents and Service Requests Verify resolution with users and resolve Incidents Escalate Major Incidents to the Incident… at agreed intervals AssociateIncidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors…
  • 3.8
    PwC – Washington, DC
    $95k-$135k(Glassdoor est.)
    7 days ago 7d
    Service Strategy and Design; Service Desk, Incident, and Problem Management; Request Management / Fulfillment; Asset and Configuration… thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture…
  • 3.8
    Stonebridge Companies – Washington, DC
    $25k-$36k(Glassdoor est.)
    NEW
    in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance… secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required…
  • 3.0
    General Dynamics – Arlington, VA
    4 days ago 4d
    of all Incidents and Service Requests Verify resolution with users and resolve Incidents Escalate Major Incidents to the Incident… informed about their Incidents’ status at agreed intervals AssociateIncidents with other records (i.e. Incidents, Changes, Problems…
  • 3.2
    Department of Homeland Security – Washington, DC
    $66k-$119k(Glassdoor est.)
    27 days ago 27d
    Reviewing and evaluating security incident response policies; developing long-range plans for IT security systems that anticipate… technical advice to managers on cyber incidents; coordinating responses to cyber incidents of national significance; directing and…
  • 3.5
    ManTech – Bethesda, MD
    27 days ago 27d
    escalation, IT Alerts, status communications, conference calls and associated activities, related to all serious ITincidents identified… include, but are not limited to: Own the ITincident from the moment the incident is identified, to the final resolution, when…
  • 2.2
    GW Medical Faculty Associates – Washington, DC
    $55k-$82k(Glassdoor est.)
    20 days ago 20d
    closely with the outsourced Tier 1 support team to ensure incidents and requests are being handled properly and that tickets transitioning… excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness at the MFA main campus and…
  • 3.2
    CSRA – Washington, DC
    $38k-$58k(Glassdoor est.)
    4 days ago 4d
    to document and create all incoming Incident and Service Requests, manage assigned workloads, troubleshoot issues and advise on… Desk Analyst will: provide user support and customer service for PIV card and General IT issues, use a ticketing system (SCSM) to…
  • 3.4
    General Dynamics Information Technology – Arlington, VA
    4 days ago 4d
    of all Incidents and Service Requests Verify resolution with users and resolve Incidents Escalate Major Incidents to the Incident… at agreed intervals AssociateIncidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors…
  • 3.5
    SAIC – Washington, DC
    $31k-$47k(Glassdoor est.)
    13 days ago 13d
    end-users promptly and professionally. Ensure all requests for services and incidents are logged/updated, addressed/resolved and followed… service account requests (e.g., XenMobile, BlackBerry, GO) and enter them into Remedy; monitor and track incidents in Remedy ticketing…
  • 3.5
    SAIC – Washington, DC
    10 days ago 10d
    customer experience, respond with efficiency to incidents and service requests and provide improvements to existing catalog services… SAIC is seeking to identify candidates to fill positions associated with this award. Available Positions SAIC is seeking…
  • 3.4
    DRS Technologies – Washington, DC
    $103k-$156k(Glassdoor est.)
    HOT
    Services, Account Management Group, and Hardware Incident Resolution at its own expense as the USCIS architecture and technical… and proposal activities. Insure that the requirements of the request for proposal are met in the preparation and documentation of…
  • 4.4
    Planned Systems International – Washington, DC
    10 days ago 10d
    the Service Registry against redundancy. Responding to incidents related to SOA services. Developing a complete SOA development… quality assurance plans. Managing and prioritizing change requests and problem reports. Minimum Requirements: Bachelor…
  • 3.5
    Salient CRGT – Washington, DC
    NEW
    support teams Support the incident response process by providing advanced analysis services when requested to include recommending… analysis of security events, and reporting of identified incidents to Incident Handling (IH) Provide all VA cyber task area Mandatory…
  • 3.4
    General Dynamics Information Technology – Arlington, VA
    4 days ago 4d
    of all Incidents and Service Requests Verify resolution with users and resolve Incidents Escalate Major Incidents to the Incident… informed about their Incidents’ status at agreed intervals AssociateIncidents with other records (i.e. Incidents, Changes, Problems…
  • 3.5
    Salient CRGT – Washington, DC
    NEW
    support teams Support the incident response process by providing advanced analysis services when requested to include recommending… analysis of security events, and reporting of identified incidents to Incident Handling (IH) Mandatory Qualifications (Education…
  • 3.4
    CACI International – Washington, DC
    26 days ago 26d
    Lead an IT Infrastructure team focused on daily system administration and maintenance, service requests, and incidents; Manage… ; Provide technical leadership for operations support of incident escalations for urgent support; Interface with customers when…
  • 3.4
    BAE Systems – Arlington, VA
    18 days ago 18d
    password and would like to change it again, please click Forgot your password again. If you requested Forgot your password more than… to the contact email associated with your profile.","ErrorMessage_ForgotPassEmailSent2":"Please make sure it is not in your Junk…
  • 3.4
    BAE Systems – Arlington, VA
    18 days ago 18d
    password and would like to change it again, please click Forgot your password again. If you requested Forgot your password more than… to the contact email associated with your profile.","ErrorMessage_ForgotPassEmailSent2":"Please make sure it is not in your Junk…
  • 3.5
    Salient CRGT – Washington, DC
    $30k-$58k(Glassdoor est.)
    6 days ago 6d
    documents such as System Security Plan, Contingency Plan, Incident Response Plan, Standard Operating Procedures, Plan of Actions… information system. Develops, tests and trains on Contingency and Incident Response planning. Conducts independent scans of application…
  • 3.5
    ManTech – Arlington, VA
    $84k-$124k(Glassdoor est.)
    22 days ago 22d
    Procedures Effectively provide Service Desk, Service Request and Incident Management Building Customer Survey tools / methodologies… and managing communication plans that provide status on requests for IT services and ensures feedback, escalation, collaboration…
  • 4.4
    Halfaker and Associates – Arlington, VA
    $61k-$89k(Glassdoor est.)
    19 days ago 19d
    customer incidents and requests Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions… responsibilities for this position include: Manage all incidents and requests to ensure that work is completed to the customers’ satisfaction…
  • 3.7
    Chanel.com – Tyson's Corner, Fairfax, VA
    13 days ago 13d
    relate to Customer Service, POS and Inventory Control Process incident reports (variances w/ deposits, store incidents, etc.)… the luxury goods industry, seeks a Customer Service Ambassador (CSA). The Customer Service Ambassador will be trained to be well-rounded…
  • 3.6
    SAGE Publications – Washington, DC
    $40k-$65k(Glassdoor est.)
    27 days ago 27d
    as needed for special projects On-call for server room incidents that may require after-hours assistance… quickly resolve issues as they arise and/or are requested Responds to requests for service and assistance from SAGE DC employees…
  • 3.5
    SAIC – Washington, DC
    30+ days ago 30d+
    customer experience, respond with efficiency to incidents and service requests and provide improvements to existing catalog services… SAIC is seeking to identify candidates to fill positions associated with this award. Qualifications: Available Positions…
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