IT Customer Service-incident/Request Associate Jobs in Washington, DC | Glassdoor

IT Customer Service-incident/Request Associate Jobs in Washington, DC

229 Jobs
Filters
Filters
  • 2.7
    Knight Point Systems – Washington, DC
    4 days ago 4d
    Lead conference calls and associated activities, related to all serious IT incidents identified by Tier I or Tier II personnel… solution Own the IT incident from the moment the incident is identified, to the final resolution, when the IT ticket is finally…
  • 3.0
    CSRA – Washington, DC
    Est. Salary $45k-$70k
    1 days ago 16hr
    Process walk-in customer IT help desk incidents/requests. 15% Provide remote and desk side IT support. 20%… : Monitor the Remedy ticket queues for incoming incidents/requests, prioritize and assign to field technicians. 60%…
  • 2.9
    Chickasaw Nation Industries – Washington, DC
    Est. Salary $47k-$71k
    1 days ago 23hr
    properly and successfully address customer needs / requests Exceptional customer service skills with ability to use tact in… configurations. Uses the Remedy Tool to manage user incidents and requests. Uses ITSM software tool to log/document all events,…
  • 3.3
    AAMC – Washington, DC
    Est. Salary $61k-$123k
    17 days ago 17d
    Technical Service Desk that supports the entire AAMC organization. IT Service Desk Provide support for basic incident resolution… Management processes for the IT organization. Incident Response Run or confirm management of major incident response meetings to…
  • 2.9
    American Bar Association – Washington, DC
    Est. Salary $25k-$45k
    20 days ago 20d
    categorizes, and prioritizes inbound incidents and service requests and enters such matters into the IT ticketing systems and/or acknowledges… within the provided Service Level Agreement (SLA). Provides troubleshooting and diagnostics on incident requests and recommends an…
  • 3.0
    CSRA – Washington, DC
    17 days ago 17d
    requires working knowledge of IT service delivery best practices in incident and service request resolution and management. Monitor… access protocols to enable customers to gain local or remote access. Review and validate incident resolutions for inclusion in…
  • 3.5
    The MIL Corporation – Washington, DC
    5 days ago 5d
    "Walk-ins" to the Customer Service Center Kiosk, and handling basic user requests on the spot. The CEA will be responsible for… in relation to the application in order to resolve incidents within service level agreements and agreed upon metrics across all…
  • 2.6
    Pew Charitible Trusts – Washington, DC
    1 days ago 1d
    administration in telephony systems. * Exposure to incident and service request ticketing systems. Compensation We offer a competitive… , according to defined process. * Provide exemplary customer service to the organization. * Create knowledge articles and…
  • 2.9
    American Institutes for Research – Washington, DC
    Est. Salary $70k-$115k
    27 days ago 27d
    Administrator functions that include recording requests and incidents in AIRs service management software (BMC Footprints). • Enhance… is desired. • Experience with vendor (Tier4 support) request & incident management is desired. • Experience with Microsoft Exchange…
  • 3.6
    SAIC – Washington, DC
    Est. Salary $32k-$48k
    5 days ago 5d
    workstations for remote access use and escalate service requests and/or incidents, if necessary, to Tier 2. - This function is performed… functions located at the: Tier 1 IT MART (Harry S. Truman Building, Washington DC): enter service requests into Remedy; perform in-person…
  • Citi Trends – Oxon Hill, MD
    Est. Salary $22k-$31k
    1 days ago 22hr
    proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely… management with any tasks requested per company policy. - Explains our exchange/refund policies to customers after transactions.…
  • 3.0
    CSRA – Washington, DC
    Est. Salary $41k-$63k
    1 days ago 12hr
    system (SCSM) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action… CSRA is seeking an Associate Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC.…
  • 2.8
    Serco – Washington, DC
    Est. Salary $51k-$77k
    12 days ago 12d
    Microsoft Active Directory to resolve and respond to customer questions and requests. • The most qualified candidates will be able… ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it's the way…
  • 3.3
    Randstad Technologies – Washington, DC
    21 days ago 21d
    written communication and interpersonal skills - Excellent customer service approach to dealing with people at all levels within the… cannot be solved via the phone or by EM. - Responds to client incident/problem tickets in Remedy ticket tracking system assigned by…
  • 3.4
    CACI International – Arlington, VA
    Est. Salary $40k-$58k
    6 days ago 6d
    electronically submitted requests. The candidate will provide polite and friendly customer service before escalating incidents to higher level… first contact and incident resolution to customers with IT Service problems. Contact will include customer telephone support and…
  • Agil3Tech (Agil3 Technology Solutions) – Washington, DC
    21 days ago 21d
    modifications to reduce user problems. (l) Update incident tickets and service request tickets to adequately document the processing… Information Technology (IT) Solutions, and Professional Services driven by customer requirements. Our clients customers are the focal point…
  • 3.1
    Surescripts – Arlington, VA
    Est. Salary $36k-$54k
    11 days ago 11d
    established Customer Support protocols and policies and provide Production partner support, as requested, on incidents, issues, and… external stakeholders Analyze trends in reported incidents and customer satisfaction surveys to assist management in the identification…
  • 2.5
    Sears – Annandale, VA
    Today 9hr
    Take customer to the merchandise” policy and assists customers as needed • Detects and respond to external theft incidents Is effective… following up on customer accidents and assists to maintain a safe, clean store • Assists in training store associates on proper safety…
  • 4.3
    National Public Radio – Washington, DC
    Est. Salary $48k-$74k
    1 days ago 1d
    to PC technicians and end-users. * Responds to Incident/Service Requests on production systems within guidelines determined… adherence of Service Desk policy and procedures * Follows up on employee concerns related to Service Desk incident and service requests…
  • 4.3
    IntelliDyne – Falls Church, VA
    Est. Salary $43k-$65k
    1 days ago 23hr
    professional experience to include customer service and information technology experience. With Associate's degree or High School degree… years' of previous Customer Service experience or Call Center environment. * 1+ years of experience in the IT field * Experience…
  • 3.6
    SAIC – Washington, DC
    Est. Salary $29k-$46k
    5 days ago 5d
    workstations for remote access use and escalate service requests and/or incidents, if necessary, to Tier 2. This function is performed… functions located at the: Tier 1 IT MART (Harry S. Truman Building, Washington DC): enter service requests into Remedy; perform in-person…
  • 3.3
    AAC Inc – Washington, DC
    Est. Salary $26k-$38k
    12 days ago 12d
    applications, other end-user associated technologies and disk imagining; A strong sense of customer service and skilled at providing… The Service Desk Technician is responsible for providing remote technical support for hardware/software incidents and service…
  • 3.4
    CACI International – Washington, DC
    Est. Salary $97k-$134k
    7 days ago 7d
    problems to include Tier 3 troubleshooting of incidents or problems when requested REQUIRED CERTIFICATIONS: - MSCE & CISSP or… support and technical solutions to improve overall service delivery to include customer support, cybersecurity, network, services, proactive…
  • 2.9
    RCG, Inc. – Washington, DC
    Est. Salary $37k-$55k
    14 days ago 14d
    technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and… Qualifications: Associates degree/minimum two (2) years college in related field or equivalent. HDI Customer Service Representative…
  • 3.2
    Finnegan Henderson – Washington, DC
    Est. Salary $55k-$85k
    5 days ago 5d
    Bachelor’s Degree preferred, and a minimum of 3 years of IT customer service experience in a professional services firm. Experience… all issues in IQ-track; providing comprehensive incident support for customers both in-person and remotely; running diagnostic…
  • InfoStructures, Inc. – Washington, DC
    Est. Salary $40k-$62k
    9 days ago 9d
    environment. This will include troubleshooting incidents and problems as well as handling requests for services, e.g., installations, configurations… expected to take on the most difficult/complex assignments. These requests may come in person, via email, or via phone. Work will also…
  • 3.8
    Celerity – Washington, DC
    Est. Salary $68k-$107k
    4 days ago 4d
    Administrator functions that include recording requests and incidents in CELERITY's service management software (BMC Footprints).… Demonstrated passion for the IT profession, expanding knowledge and skills, and providing service to customers. Experience working…
  • 3.0
    DRS Technologies – Washington, DC
    Est. Salary $87k-$141k
    3 days ago 3d
    , Field Services, Service Center Services, Account Management Group, and Hardware Incident Resolution at its own expense as the… submission to customer for payment; and Annually refresh the technical skills of all staff in task areas of Service Desk Services…
  • Mountain Home VAMC – Washington, DC
    6 days ago 6d
    diseases and injuries encountered as a result of or incident to military service. The percentage ratings are represented by, as far… experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and…
  • 2.9
    Pivot Physical Therapy – Washington, DC
    Est. Salary $53k-$81k
    5 days ago 5d
    facility maintenance issues, IT related issues, weather, changes in hour of operations, staffing, incident reports, and disciplinary… professionals, vendors and visitors Excels in the area of customer service; Monitors and trains this expectation to staff Adheres…
Page 1 of 8
Be the first to get new jobs like these: