Tier II Help Desk Jobs in Washington, DC | Glassdoor
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Tier II Help Desk Jobs in Washington, DC

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  • 3.4
    Leidos – Arlington, VA
    Est. Salary $43k-$65k
    NEW
    off-site personnel. PRIMARY RESPONSIBILITIES: •Provide Tier I/II contact and incident resolution to customers with hardware… a Sr. Service Desk Specialist at the Pentagon, National Capital Region. JOB SUMMARY: The Sr. Service/HelpDesk Support Specialist…
  • 3.9
    Longview – Washington, DC
    Est. Salary $54k-$74k
    23 days ago 23d
    Government and Contract Project leads. Contractor HelpDesk staff shall provide Tier 2 support for classified Field Engineers. Make… fulfilling requirements for system installations and maintenance, HelpDesk Support of new software and installation procedures. These…
  • 3.5
    CACI International – Arlington, VA
    Est. Salary $42k-$64k
    8 days ago 8d
    Description: POSITION SUMMARY: Candidate will serve as a TierII Service Desk Remote Support technician providing friendly, expert… Qualifications: 1- 4 years of directly related experience supporting helpdesk operations. Must obtain 8570 certification within 3 months…
  • 3.4
    CGI Group Inc. – Arlington, VA
    5 days ago 5d
    when providing issue resolutions Engaging with HelpDesk Analyst II on open incidents Escalating unresolved incidents… E2 - HelpDesk support to the United States Marshals Service Your future duties and responsibilities: HelpDesk Analysts…
  • 3.6
    SAIC – Fort Meade, MD
    Est. Salary $35k-$51k
    4 days ago 4d
    SAIC has multiple openings for a IT HelpDeskTierII Support Analyst at Fort Meade, MD. Are you ready to join SAIC and… Respond to incidents within the defined response times by the HelpDesk Operations. TYPICAL EDUCATION AND EXPERIENCE: AA Degree…
  • 2.0
    PMCS – Washington, DC
    20 days ago 20d
    diagnose the problem with the end user, s/he will escalate to TierII support. The role also opens, tracks, closes and troubleshoots… Student Information Systems HelpDesk (PM415397CS) Professional Management Consulting Services (PMCS) is looking to…
  • 3.5
    CACI International – McLean, VA
    Est. Salary $55k-$82k
    NEW
    documents up-to-date. RESPONSIBILITIES: • Provide 24 x 7 TierII and Tier III systems administration support for EMS messaging systems… devices • Working knowledge of writing trouble tickets and helpdesk procedures • Working knowledge of Lotus Notes (including…
  • 2.9
    Knight Point Systems – Washington, DC
    Est. Salary $82k-$112k
    15 days ago 15d
    provided to our customer: TierIIHelpDesk services for the applications’ user communities Helpdesk, training, and testing support… Analyst/Customer Service Representative provides service and helpdesk support for two of The Department of Homeland Security’s most…
  • 3.0
    General Dynamics – Arlington, VA
    Est. Salary $56k-$92k
    10 days ago 10d
    years of directly related experience supporting helpdeskTier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale… providing Service Level Agreements and HelpDesk deliverables.  Demonstrated knowledge of helpdesk ticketing systems desired. Knowledge…
  • 3.8
    Varen Technologies – Tyson's Corner, Fairfax, VA
    Est. Salary $38k-$58k
    10 days ago 10d
    incidents during the first contact or at Tier I. Escalate incidents to higher TierII or Tier III efficiently, as required. Document… Technologies is looking for a HelpDesk Support Specialist in support of our EMT contract. Serve as a service desk technician, providing…
  • 3.7
    COMSO – Fort George G Meade, MD
    EASY APPLY
    Est. Salary $40k-$59k
    18 days ago 18d
    first contact. · Efficiently escalates incidents to higher Tier III when required Possesses current working knowledge of…
  • 4.0
    Advanced C4 Solutions – Washington, DC
    Est. Salary $32k-$48k
    11 days ago 11d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… common windows applications Works through various types TierII issues with telephone assist• Provides answers to Frequently…
  • 3.3
    GDIT – Arlington, VA
    4 days ago 4d
    Knowledge of IP and optical network operation. Experience with helpdesk support and operation. Must be knowledgeable of equipment… Team member, Responsible for detecting, reporting and providing tier 2 & 3 level initial response and repair to Pentagon Transport…
  • 3.5
    CACI International – Falls Church, VA
    7 days ago 7d
    work as a member of a centralized HelpDesk Team, providing Oracle EBS R12.2.3. Tier2/Tier 3 functional analysis and problem resolution… resolution for user reported problems. HelpDesk Team resources work closely with users, technical solution developers, and Oracle…
  • 4.0
    Advanced C4 Solutions – Washington, DC
    Est. Salary $34k-$51k
    11 days ago 11d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… common windows applications Works through various types TierII issues with telephone assist• Provides answers to Frequently…
  • 3.7
    Booz Allen Hamilton – Washington, DC
    Est. Salary $80k-$125k
    10 days ago 10d
    federated identity -1+ years of experience with a TierII or III IT helpdesk -Experience with Microsoft Word and Excel -Experience… Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions. Booz…
  • 3.6
    Netcentrics Corporation – Fort Belvoir, VA
    Est. Salary $33k-$50k
    4 days ago 4d
    At times execute IT Tier I support on software, hardware or telecom related issues. Escalate to TierII when required. Requirements… primary HelpDesk point of contact. Must be able to interface with users in a helpful and professional manner. The HelpDesk will…
  • 4.8
    Thycotic Software – Washington, DC
    Est. Salary $36k-$51k
    NEW
    guiding clients through corrective steps. Document details of tierII cases and prioritize according to urgency and importance in… queue in Salesforce and assign appropriate severity levels for TierII cases. Support Thycotic channel partners and/or distributors…
  • 3.1
    CSRA – Washington, DC
    Est. Salary $45k-$71k
    NEW
    and adaptive solutions / problem resolution escalated from TierII HelpDesk team for workstations, desktop systems, and Laptops… technology assessments. This position is not helpdesk support, although a senior helpdesk technician that has significant experience…
  • 4.0
    Advanced C4 Solutions – Washington, DC
    Est. Salary $33k-$50k
    11 days ago 11d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… common windows applications Works through various types TierII issues with telephone assist• Provides answers to Frequently…
  • 4.8
    Barbaricum – Washington, DC
    Est. Salary $34k-$55k
    NEW
    with tier 1 and tier 2 for all system, development, and software changes impacting end user support and update helpdesk SOP’s… QUALIFICATIONS TS/SCI Clearance Certify as IAT Level II Have task order related computing environment system certifications…
  • 3.7
    Raytheon – College Park, MD
    Est. Salary $81k-$112k
    NEW
    capabilities of the network Support and provide Tier 1 (HelpDesk) and Tier 2 (Escalation) problem identification, diagnosis,… is either a Sr. Systems Engineer I (E03) or a Systems Engineer II (E02) depending on the candidates qualifications. 97972…
  • 3.4
    Leidos – Fort Belvoir, VA
    Est. Salary $47k-$73k
    11 days ago 11d
    career opening for a HelpDesk Specialist in Fort Belvoir, VA. PRIMARY RESPONSIBILITIES: Provide Tier I contact and incident… Currently possess a qualifying DoD 8570 Certification at IAT II with Continuing Education (CE) enrollment. Currently possess…
  • 4.0
    Advanced C4 Solutions – Washington, DC
    Est. Salary $27k-$41k
    11 days ago 11d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… common windows applications Works through various types TierII issues with telephone assist• Provides answers to Frequently…
  • 2.8
    Maximus, Inc. – Washington, DC
    NEW
    availability Provide Tier 2/3 technical support for service and incident requests escalated from the Service Desk Maintain a detailed… hosting solution Develop, design, implement and unattended SQL and IIS installation packages Ensure appropriate staff and users are…
  • 3.4
    Leidos – Fort Belvoir, VA
    Est. Salary $48k-$73k
    14 days ago 14d
    career opening for a HelpDesk Specialist in Fort Belvoir, VA. PRIMARY RESPONSIBILITIES: Provide Tier I contact and incident… Currently possess a qualifying DoD 8570 Certification at IAT II with Continuing Education (CE) enrollment. Currently possess…
  • 2.9
    NCI, Inc. – Fort Belvoir, VA
    Est. Salary $36k-$53k
    7 days ago 7d
    access to the network Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope… troubleshooting, and maintenance support. Expert-level skills in Service Desk operations Applicant must have and maintain at least one of…
  • 3.4
    CGI – Fairfax, VA
    Est. Salary $79k-$101k
    5 days ago 5d
    start employment Desired Skills Service desk or customer helpdesk experience a plus What you can expect from… Business Systems Analyst for our highly collaborative service desk team supporting a variety of Momentum Financials related initiatives…
  • infoLock Technologies – Arlington, VA
    EASY APPLY
    Est. Salary $49k-$92k
    8 days ago 8d
    systems, or IT experience Experience working in TierII or Tier III helpdesk support is desirable Experience working with Windows…
  • 4.0
    Advanced C4 Solutions – Washington, DC
    Est. Salary $30k-$45k
    11 days ago 11d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… common windows applications Works through various types TierII issues with telephone assist• Provides answers to Frequently…
  • 3.0
    Sotera Defense Solutions – Annapolis Junction, MD
    Est. Salary $36k-$54k
    10 days ago 10d
    Provides 24x7 HelpDesk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in… Active Top Secret / SCI with Polygraph Three (3) years of HelpDesk experience with a Bachelor’s Degree in a Business, Technical…
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