Tier II Help Desk Jobs in Washington, DC | Glassdoor

Tier II Help Desk Jobs in Washington, DC

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  • 4.1
    Advanced C4 Solutions – Washington, DC
    Est. Salary $35k-$52k
    6 days ago 6d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents… common windows applications Works through various types Tier II issues with telephone assist• Provides answers to Frequently…
  • 3.2
    General Dynamics Information Technology – Arlington, VA
    18 days ago 18d
    design. Required Certifications: DOD 8570.1-M IAT-II; (CompTIA Security+ CE at a minimum); CCNA. Unique/Additional…
  • 3.4
    Addx Corporation – Washington, DC
    Est. Salary $47k-$77k
    24 days ago 24d
    Help Desk Lead Position Description Responsible for providing Tier II help desk support of a financial system related… implementing standardized help desk processes and procedures. Position Duties • Leads Tier II help desk • Ensures that the…
  • 2.9
    CSRA – Arlington, VA
    Est. Salary $75k-$120k
    3 days ago 3d
    systems. CSRA supports operational security, client support/help desk, data center operations, asset management, and systems engineering… background. Though the position is 8-5 M-F, the role also acts as Tier 3 support for operations and can require at times support on…
  • 4.1
    Advanced C4 Solutions – Washington, DC
    Est. Salary $34k-$50k
    6 days ago 6d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents… common windows applications Works through various types Tier II issues with telephone assist• Provides answers to Frequently…
  • 3.0
    General Dynamics – Arlington, VA
    18 days ago 18d
    design. Required Certifications: DOD 8570.1-M IAT-II; (CompTIA Security+ CE at a minimum); CCNA. Unique/Additional…
  • 3.2
    General Dynamics Information Technology – Fort Meade, MD
    3 days ago 3d
    software. Day to Day duties: Capable of providing Tier I and basic Tier II support to customers with hardware, software, and application… application problems. Can work through all types Tier II issues with telephone assist. Capable of running an entire remote…
  • 3.0
    General Dynamics – Arlington, VA
    18 days ago 18d
    design. Required Certifications: DOD 8570.1-M IAT-II; (CompTIA Security+ CE at a minimum); CCNA. Unique/Additional…
  • 3.3
    CACI International – Falls Church, VA
    3 days ago 3d
    work as a member of a centralized Help Desk Team, providing Oracle EBS R12.2.3. Tier2/Tier 3 functional analysis and problem resolution… Oracle Financials Functional Help Desk Consultant Req #: 128283 Location: Falls Church, VA US Job Category…
  • The Tatitlek Corporation – Fort Meade, MD
    Est. Salary $34k-$53k
    25 days ago 25d
    Education and Experience 3+ years of Tier II experience in a Help Desk Environment Ability to explain basic concepts… reflect all duties performed within the job. SUMMARY The Help Desk Specialist is the initial support contact for problems or…
  • 4.1
    Advanced C4 Solutions – Washington, DC
    Est. Salary $29k-$43k
    6 days ago 6d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents… common windows applications Works through various types Tier II issues with telephone assist• Provides answers to Frequently…
  • 3.0
    General Dynamics – Fort Meade, MD
    3 days ago 3d
    software. Day to Day duties: Capable of providing Tier I and basic Tier II support to customers with hardware, software, and application… application problems. Can work through all types Tier II issues with telephone assist. Capable of running an entire remote…
  • 2.8
    Robert Half Technology – Washington, DC
    Est. Salary $49k-$82k
    16 days ago 16d
    Support Specialist will be responsible for performing Tier II Help desk and Desktop Support for both onsite and remote users.…
  • 3.9
    Varen Technologies – Tyson's Corner, Fairfax, VA
    Est. Salary $39k-$59k
    25 days ago 25d
    incidents during the first contact or at Tier I. Escalate incidents to higher Tier II or Tier III efficiently, as required. Document… Serve as a service desk technician, providing support for all client support requests and perform Tier I maintenance and troubleshooting…
  • 3.3
    CACI International – McLean, VA
    Est. Salary $54k-$87k
    4 days ago 4d
    shift and repeat). RESPONSIBILITIES: • Provide 24 x 7 Tier II and Tier III systems administration support for MHF, ACTOR and EMS… devices • Working knowledge of writing trouble tickets and help desk procedures • Working knowledge of Lotus Notes (including…
  • 4.1
    Advanced C4 Solutions – Washington, DC
    Est. Salary $30k-$45k
    6 days ago 6d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents… common windows applications Works through various types Tier II issues with telephone assist• Provides answers to Frequently…
  • 2.4
    Federal Data Systems – Annapolis Junction, MD
    18 days ago 18d
    Help Desk Specialist II Summary: Provides Help Desk support as defined by first response/Tier 2 support. Provides phone… configuration changes • Receive, triage and route tickets to Tier 2 Help Desk according • Analyze, log and track issue and problem tickets…
  • 3.6
    SAIC – Fort Meade, MD
    Est. Salary $34k-$50k
    27 days ago 27d
    SAIC has multiple openings for a IT Help Desk Tier II Support Analyst at Fort Meade, MD. Are you ready to join SAIC and… Respond to incidents within the defined response times by the Help Desk Operations. TYPICAL EDUCATION AND EXPERIENCE: AA Degree…
  • 2.9
    CSRA – Washington, DC
    3 days ago 3d
    resolve incidents at the Tier I level. Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals… status updates on such requests on a regular basis.; Works with Tier II and other groups to resolve technical problems.; Assists end-users…
  • 4.0
    Cydecor – Washington, DC
    Est. Salary $60k-$106k
    25 days ago 25d
    travelers utilizing DTS; Defense Travel Administrator (DTA)/Tier II Help Desk support; assist the SEA 05 ODTAs and employees in the…
  • Technical and Management Resources, Inc. – Washington, DC
    Est. Salary $58k-$86k
    17 days ago 17d
    storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis…
  • Managed Service Provider – Washington, DC
    Est. Salary $57k-$107k
    11 days ago 11d
    needs of our customers. The ideal candidate has 3-5 years of tier II or higher technical experience, and a proven track record of… Act as a technical resource for escalated issues from Support Desk engineers. Establish network specifications by conferring with…
  • 3.3
    Engenius Consulting Group – Reston, VA
    26 days ago 26d
    ON ENGENIUS WINNING THE USGS HELP DESK CONTRACT (Location - Reston, VA) Tier II Macintosh Technician The… /Apple based questions from the Service Desk, accept escalations from the Service Desk, and be a full working member of the USGS…
  • 2.9
    CSRA – Washington, DC
    Est. Salary $96k-$154k
    6 days ago 6d
    call center (Tier I), deskside support and administration (Tier II), and systems and data center management (Tier III). The team… performance in accordance with ITIL best practices for Service Desk and IT Operations. Manages and supports team members professional…
  • 4.7
    Scope Group – Arlington, VA
    EASY APPLY
    5 days ago 5d
    systems, or IT experience Experience working in Tier II or Tier III help desk support is desirable Experience working with…
  • 3.2
    ManTech International – Washington, DC
    Est. Salary $93k-$142k
    3 days ago 3d
    Requirements: Four or more years of expereince working tier 1/2 computer help desk Knowledge of automated trouble ticket systems… and requests DoD 8570, Information Assurance Technical, Level II Ability to work in a dynamic environment and effectively interact…
  • 2.9
    CSRA – Washington, DC
    Est. Salary $46k-$72k
    6 days ago 6d
    applications, peripherals, connectivity and end-users in a Service Desk - Tier II environment. This position relies on instructions and pre-established… Process walk-in customer IT help desk incidents/requests. 15% Provide remote and desk side IT support. 20% Responsibilities…
  • 3.5
    BAE Systems – Dulles, VA
    Est. Salary $45k-$70k
    Today 5hr
    unable to resolve, transfer incident to Desktop Initiative Tier II or back to the appropriate customer Service Center (as appropriate… Intelligence Community Component (ICC)/EMT Service Desk(s) (SD). Senior Service Desk personnel will work with System Administrators…
  • 3.3
    CACI International – McLean, VA
    24 days ago 24d
    government security clearance. Required: • Provide 24 x 7 Tier II and Tier III systems administration support for EMS messaging systems… devices • Working knowledge of writing trouble tickets and help desk procedures • Working knowledge of Lotus Notes (including…
  • 3.2
    IRS – Washington, DC
    Est. Salary $64k-$115k
    6 days ago 6d
    contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk How You Will Be… Coordinate the implementation of security programs across Tier I, II, and III systems, and establish vulnerability reporting criteria…
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