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Tier II Help Desk Jobs in Washington, DC

209 Jobs

  • 5.0
    infoLock Technologies – Arlington, VA
    EASY APPLY
    $44k-$75k(Glassdoor est.)
    HOT
    systems, or IT experience Experience working in TierII or Tier III helpdesk support is desirable Experience working with Windows…
  • 3.4
    PTS Inc. – Washington, DC
    $34k-$52k(Glassdoor est.)
    NEW
    Center and Desk Side support Service/Incident requests xiv. Work with other technical teams to coordinate multi-tiered technical… /18/2017 PTS, Inc. is looking to add to its centralized helpdesk. The role requires 6-10 years of experience and will support…
  • 3.9
    HHB Systems – Fairfax, VA
    $35k-$54k(Glassdoor est.)
    NEW
    We are seeking helpdesk specialists. Responsibilities include: Provide Tier I/II support for hardware, software of a Windows…
  • 3.0
    General Dynamics – Arlington, VA
    $57k-$95k(Glassdoor est.)
    12 days ago 12d
    years of directly related experience supporting helpdeskTier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale… providing Service Level Agreements and HelpDesk deliverables.  Demonstrated knowledge of helpdesk ticketing systems desired. Knowledge…
  • 5.0
    Enterprise Integration Corporation – Washington, DC
    $27k-$41k(Glassdoor est.)
    9 days ago 9d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… and common windows applications Works through various types TierII issues with telephone assist Provides answers to Frequently…
  • 3.6
    ActioNet, Inc. – Suitland, MD
    $42k-$62k(Glassdoor est.)
    NEW
    TierII Desktop technician serves as senior technical technician to help lead the 6-8 month migration of 700 NSOF/CITS customers… College Park, MD). This role will also support general NESDIS HQ TierII support duties during periods between off-site migrations in…
  • 3.6
    Synaptek Corporation – Falls Church, VA
    $35k-$54k(Glassdoor est.)
    12 days ago 12d
    with us! The HelpDesk Analyst will serve as IT support at the Tier I level (phone and e-mail) and the TierII level (desktop… CompTIA Security+ Certification Required 2 years+ of Help/Service Desk experience Experience with Remedy ITSM 7.x highly desired…
  • 3.2
    CSRA – Annapolis Junction, MD
    $30k-$44k(Glassdoor est.)
    25 days ago 25d
    during the first contact, or at Tier 1. Efficiently escalates incidents to higher TierII or Tier III when required • Documents… common windows applications • Works through various types TierII issues with telephone assist • Provides answers to Frequently…
  • 3.3
    FGS – Suitland, MD
    $83k-$106k(Glassdoor est.)
    18 days ago 18d
    Development systems Respond to helpdesk tickets related to operations of production systems Provide Tier 3 support to on-site engineers… Current DoD Cyber Security Workforce Certification of IAT Level II or better Heavily experienced with Linux GUI, command line,…
  • 4.0
    Cydecor – Washington, DC
    $70k-$121k(Glassdoor est.)
    24 days ago 24d
    travelers utilizing DTS; Defense Travel Administrator (DTA)/TierIIHelpDesk support; assist the SEA 05 ODTAs and employees in the…
  • 3.4
    General Dynamics Information Technology – Herndon, VA
    5 days ago 5d
    during the first contact and escalates incidents to higher TierII or Tier III when required Provides answers to Frequently Asked… Minimum of 5 years of directly related experience supporting help/service desk operations. Security + CE Certification required day…
  • 3.1
    Latitude, Inc. – Reston, VA
    EASY APPLY
    NEW
    based applications. Working under minimal supervision, the helpdesk analyst will receive tickets and inquiries, provide support… training online CBT program Desired Skills · Minimum 2 year helpdesk/customer service experience in a technical environment.…
  • 3.7
    LMI – Tyson's Corner, Fairfax, VA
    $53k-$88k(Glassdoor est.)
    NEW
    Support could include data analysis, supporting a TierII policy helpdesk, policy research, analytical writing, and process improvement… researching guidance and regulations, drafting answers to policy helpdesk questions, documenting decisions, analyzing data using spreadsheets…
  • 5.0
    Innoplex, LLC – Annapolis Junction, MD
    24 days ago 24d
    characteristic protected by law. Provides 24x7 HelpDesk support as defined by first response/Tier 1 support. Provides phone and in-person… currently active Level 1: One (1) year demonstrated HelpDesk experience. Bachelor’s degree in a Technical, Math or Business…
  • PEMCCO, Inc. – Washington, DC
    $64k-$89k(Glassdoor est.)
    9 days ago 9d
    LAN/WAN monitoring and event management practices. · TieredHelpDesk · Skilled at developing relationships with clients to… hiring for a Network Administrator II near thewashington, DC area. The Network Administrator II is a self-directed, troubleshooting…
  • 3.4
    GDIT – Fort Meade, MD
    $51k-$77k(Glassdoor est.)
    7 days ago 7d
    Contract: I2TS II Position: Lead Technician, HelpDesk – Service Desk Specialist (L2) Location: Fort Meade, MD GENERAL… during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents incident…
  • 3.7
    Booz Allen Hamilton Inc. – Washington, DC
    $84k-$130k(Glassdoor est.)
    HOT
    federated identity -1+ years of experience with a TierII or III IT helpdesk -Experience with Microsoft Word and Excel -Experience… Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions. Booz…
  • 3.0
    Astor & Sanders Corp – Washington, DC
    24 days ago 24d
    TierII Technician Astor & Sanders Corporation (Astor), an award winning IT solutions provider located in Rockville, MD, is… is seeking a TierII Technician. This is a full-time position located in Washington, DC. Roles and responsibilities include:…
  • 3.0
    General Dynamics – Herndon, VA
    5 days ago 5d
    during the first contact and escalates incidents to higher TierII or Tier III when required Provides answers to Frequently Asked… Minimum of 5 years of directly related experience supporting help/service desk operations. Security + CE Certification required day…
  • 3.8
    Varen Technologies – Reston, VA
    $69k-$106k(Glassdoor est.)
    24 days ago 24d
    visibility arena. Serve as a Sr. HelpDesk Support Technician providing Tier I and TierII IT support for all client service… Job Description Varen Technologies is looking for a Sr. HelpDesk Specialist providing client services across three networks within…
  • 4.4
    Apogee Engineering – Fort Meade, MD
    EASY APPLY
    $53k-$99k(Glassdoor est.)
    10 days ago 10d
    seeking a Network Engineer (Information Technology Support TIERII) supporting U.S. Marine Corps Forces Cyber Command (MARFORCYBER… incident reports within the defined response times by the HelpDesk What you will need to have: TS/SCI w/CI Poly…
  • 3.4
    General Dynamics Information Technology – Fort Belvoir, VA
    $55k-$83k(Glassdoor est.)
    5 days ago 5d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… and common windows applications Works through various types TierII issues with telephone assist Provides answers to Frequently…
  • 3.4
    General Dynamics Information Technology – Arlington, VA
    22 days ago 22d
    Knowledge of IP and optical network operation. Experience with helpdesk support and operation. Must be knowledgeable of equipment… Team member, Responsible for detecting, reporting and providing tier 2 & 3 level initial response and repair to Pentagon Transport…
  • 3.4
    Jacobs – Crystal City, VA
    $84k-$124k(Glassdoor est.)
    NEW
    reassignment · Provide TierII support as required · Help coach, train, and provide guidance to Service Desk personnel · Strong… experience supporting a technical HelpDesk at both primary and secondary operational tiers (Tier 1 and Tier 2), preferably supporting…
  • 3.0
    General Dynamics – Fort Belvoir, VA
    $45k-$70k(Glassdoor est.)
    5 days ago 5d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents… and common windows applications Works through various types TierII issues with telephone assist Provides answers to Frequently…
  • 3.1
    Secure Technologies Group – Fort Meade, MD
    EASY APPLY
    NEW
    /network devices, mobile devices, etc. Provides Tier I/II (HelpDesk) and Tier 3 (Escalation) problem identification, diagnosis… improve reliability and performance. Provide Tier I/II (HelpDesk) problem identification, diagnosis and resolution of…
  • 2.4
    SCI Consulting Services – McLean, VA
    $43k-$65k(Glassdoor est.)
    25 days ago 25d
    Job Description JOB TITLE: HelpDesk Tech II STATUS: Full Time, Exempt CONTRACT: ARL Contract… N/A REPORTS TO: REVISION NO: 1 The HelpDesk Tech II will provide telephone, online and in-person technical…
  • 3.9
    Defense Engineering – Alexandria, VA
    $55k-$83k(Glassdoor est.)
    NEW
    with tier 1 and tier 2 for all system, development, and software changes impacting end user support and update helpdesk SOP’s… have: Active Secret clearance 5 years experience IAT-II certification in accordance with DoD 8570.01-M Defense Engineering…
  • Managed Service Provider – Washington, DC
    19 days ago 19d
    needs of our customers. The ideal candidate has 3-5 years of tierII or higher technical experience, and a proven track record of… for our clients using standard hardware, images and software. Help end users configure email on their smartphones. Active Directory…
  • Fort Belvoir, VA
    5 days ago 5d
    during the first contact, or at Tier I. Efficiently escalates incidents to higher TierII or Tier III when required Documents incident… and common windows applications Works through various types TierII issues with telephone assist Provides answers to Frequently…
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