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Workforce Management Analyst Jobs

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  • 3.4
    SynerMed
    Monterey Park, CA
    Est. Salary $45k-$73k
    Est. Salary $49k-$63k
    and www.synermedconnect.com. The Customer Care Workforce Management Analyst will analyze call trends, including call volume,… activities to help meet business unit objectives. The CCWFM Analyst will monitor and/or develop the applications of scheduling…
  • 3.3
    Nissan North America Inc
    Irving, TX
    Est. Salary $40k-$63k
    Est. Salary $44k-$56k
    NMAC) Posting Description Job Summary The Workforce Management ("WFM") Analyst is responsible for monitoring and analyzing the… , customer demand and NMAC's financial objectives. The Workforce Analyst provides recommendations to his/her leaders on decisions…
  • 3.0
    Guardian Protection Services
    Warrendale, PA
    Est. Salary $33k-$51k
    Est. Salary $36k-$45k
    BRIEF DESCRIPTION: The Workforce Management Analyst is responsible for staff scheduling and reporting within the various departments… Aspect call center management software experience. • Background with Witness/Blue Pumpkin or other Workforce software. • Working…
  • 3.4
    First American Financial
    Santa Ana, CA
    Est. Salary $39k-$62k
    Est. Salary $42k-$55k
    providing reports to the management team. The QA Analyst will also interact heavily with our Workforce Management suite. Essential… with other Quality Analysts, Representatives and Management• 2+ years of workforce and/or quality management experience required…
  • 4.2
    Children's Hospital of Philadelphia
    Philadelphia, PA
    Est. Salary $44k-$70k
    Est. Salary $48k-$61k
    multi-channel, multi-tenant Workforce Management (WFM) platform within CHOP. The Workforce Analyst focuses on planning and optimizing… Additional Technical Requirements Strong knowledge of Workforce Management theory and best practices Advanced level proficiency…
  • 1.4
    Vitas
    Cincinnati, OH
    Est. Salary $41k-$67k
    Est. Salary $45k-$58k
    reports with ability to write queries * Knowledge of Workforce Management and ACD software (Calabrio and Cisco a plus) * Ability… Candidate Qualifications Must have at least two years of workforce management experience or equivalent. Education: * High School…
  • 2.6
    Stericycle
    Bedford, TX
    Est. Salary $40k-$61k
    Est. Salary $43k-$55k
    The Workforce Management Analyst is responsible for intra-day management which includes monitoring queues, reallocating resources… adjustments and the reforecast of call volumes. *Real Time Management Activities - Identify and coordinate real-time phone/non-phone…
  • 2.7
    VITAS Healthcare
    Cincinnati, OH
    Est. Salary $42k-$66k
    Est. Salary $45k-$57k
    reports with ability to write queries Knowledge of Workforce Management and ACD software (Calabrio and Cisco a plus) Ability… Candidate Qualifications Must have at least two years of workforce management experience or equivalent. High School diploma or equivalent…
  • 2.6
    Corrections Corporation of America
    Nashville, TN
    Est. Salary $29k-$47k
    Est. Salary $32k-$42k
    The WFM Analyst is a subject matter expert of the workforce management solution (WFMS) system, with working knowledge of operational… with the workforce management solution system. Assists in the review, development and deployment of new workforce management applications…
  • CHOP
    Philadelphia, PA
    Est. Salary $36k-$55k
    Est. Salary $39k-$49k
    multi-channel, multi-tenant Workforce Management (WFM) platform within CHOP. The Workforce Analyst focuses on planning and optimizing… Additional Technical Requirements Strong knowledge of Workforce Management theory and best practices Advanced level proficiency…
  • 3.3
    Trunk Club
    Chicago, IL
    Est. Salary $40k-$62k
    Est. Salary $43k-$55k
    Workforce Management (WFM) Analyst Location: Chicago, IL Reports to: Director of Client Services ABOUT US: Trunk Club… Bachelor's degree and 5+ years of experience in workforce management (call center environment/retail sales experience a plus…
  • 3.5
    Nissan
    United States
    Est. Salary $38k-$58k
    Est. Salary $41k-$52k
    Job Summary The Workforce Management (“WFM”) Analyst is responsible for monitoring and analyzing the NMAC Contact Center’s customer… , customer demand and NMAC’s financial objectives. The Workforce Analyst provides recommendations to his/her leaders on decisions…
  • 2.8
    Evine
    Easy Apply
    Eden Prairie, MN
    Est. Salary $39k-$60k
    Est. Salary $42k-$53k
    Easy Apply
    OVERVIEW The Workforce Management Analyst is a self-directed individual with strong time and project management skills. This role… driving the assessment and optimization of departmental cost management via accurate forecasting, insightful reporting and optimal…
  • City of Armstrong
    United States
    Est. Salary $36k-$56k
    Est. Salary $40k-$50k
    Requisition Number: 1908 Job Title: Workforce Management Analyst Area of Interest: Customer Service City: Warrendale… Regular Job Description: BRIEF DESCRIPTION: The Workforce Management Analyst is responsible for staff scheduling and reporting…
  • 3.4
    First Citizens Bank
    Raleigh, NC
    Est. Salary $35k-$55k
    Est. Salary $38k-$48k
    Manager of Workforce Management. The analyst will provided daily, monthly and ad hoc reporting support to management that provides… Workforce Management Analyst Use your LinkedIn Profile to help you apply faster! Apply with LinkedIn Job ID #: 27713 Location…
  • 3.2
    Nissan Technical Centre Europe
    Irving, TX
    Est. Salary $42k-$64k
    Est. Salary $46k-$58k
    Job Summary The Workforce Management (“WFM”) Analyst is responsible for monitoring and analyzing the NMAC Contact Center’s customer… , customer demand and NMAC’s financial objectives. The Workforce Analyst provides recommendations to his/her leaders on decisions…
  • 2.8
    CVS Health
    Scottsdale, AZ
    Est. Salary $41k-$64k
    Est. Salary $45k-$57k
    As a Workforce Management Analyst, you will be supporting a variety of Workforce Management functions for Med-D Enrollment Operations… related to workforce management for Med-D Enrollment. Additional responsibilities of the Workforce Management Analyst include:…
  • 2.4
    Interactions
    Indianapolis, IN
    Est. Salary $33k-$50k
    Est. Salary $35k-$45k
    growth, Interactions is hiring a Workforce Management Analyst. The Workforce Management Analyst will perform complex data analysis… Job Title Workforce Management Analyst Location Indiana-iCenter - Indianapolis, IN 46219…
  • Armstrong Financial Group
    Warrendale, PA
    Est. Salary $38k-$58k
    Est. Salary $41k-$52k
    BRIEF DESCRIPTION: The Workforce Management Analyst is responsible for staff scheduling and reporting within the various departments… Aspect call center management software experience. • Background with Witness/Blue Pumpkin or other Workforce software. • Working…
  • 3.3
    Anthem
    Cerritos, CA
    Est. Salary $44k-$78k
    Est. Salary $50k-$66k
    Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service… , which would provide an equivalent background. Real-time management experience in a centralized call center environment is preferred…
  • 3.4
    Pearson VUE
    Centennial, CO
    Est. Salary $39k-$61k
    Est. Salary $43k-$55k
    Workforce Management Analyst Description At Pearson, we’re committed to a world that’s always learning and to our talented… Centerexperience is a plus Previous experience with workforce management software isrequired Primary Location: US-CO-Centennial…
  • 2.5
    CareCentrix
    Remote, OR
    The Analyst position is a role that works on the workforce management team ensuring that the schedules that are generated make… oriented • Must have at least 3 years of experience in a workforce management role monitoring intradays and making real time staff…
  • 3.3
    Connections Education
    Columbia, MD
    Est. Salary $36k-$55k
    Est. Salary $39k-$49k
    real time resource management to future capacity plans. The Operations and Workforce Management Analyst will provide business… Requisition Number 17-0065 Post Date 2/3/2017 Title Workforce Management Analyst City Columbia State MD Description Company…
  • 2.7
    Living Spaces
    La Mirada, CA
    Est. Salary $44k-$66k
    Est. Salary $47k-$59k
    Workforce Management Analyst WORKFORCE MANAGEMENT ANALYST – CALL CENTER JOB SUMMARY A critical function within… effective levels for staffing adjustments Utilize workforce management systems to observe agents’ actual state compared to agents…
  • 3.8
    Trustwave
    Chicago, IL
    Est. Salary $47k-$74k
    Est. Salary $51k-$64k
    , visit https://www.trustwave.com. Workforce Management Analyst (WFM) The WFM Analyst is responsible for forecasting, identifying… center experience 2+ years of experience working with a Workforce Management System Live and breathe call center metrics Attention…
  • 3.2
    UPMC
    Pittsburgh, PA
    Est. Salary $39k-$62k
    Est. Salary $43k-$54k
    Health Plan is hiring a full-time Workforce Management Analyst to help support the Workforce Management department at its downtown Pittsburgh… Side locations. The successful candidate will report to the Workforce Manager, assisting with call volume, reporting, forecasting…
  • 2.8
    Pearson
    Centennial, CO
    Est. Salary $43k-$66k
    Est. Salary $47k-$60k
    **Workforce Management Analyst** **Description** At Pearson, were committed to a world thats always learning and to… Centerexperience is a plus + Previous experience with workforce management software isrequired **Primary Location:** US\-CO…
  • 2.5
    Envision RX
    Twinsburg, OH
    Est. Salary $40k-$63k
    Est. Salary $43k-$55k
    Workforce Management Analyst The Workforce Management Analyst is responsible for administering the workforce management… representative schedules by utilizing the department’s workforce management tool Assist with creation of forecasts needed to obtain…
  • 2.9
    30+ days ago 30d+
    University of Pittsburgh Medical Center
    Pittsburgh, PA
    Est. Salary $32k-$51k
    Est. Salary $35k-$44k
    Health Plan is hiring afull-time Workforce Management Analyst to help support the Workforce Managementdepartment at its downtown… * Call Center Genesys Management System experience preferred. * Knowledge of Call Center management best practices (Service…
  • 3.4
    Oracle
    Lehi, UT
    Est. Salary $45k-$69k
    Est. Salary $49k-$62k
    betterment through Workforce Management, maximize the customer experience and improve metrics. The Workforce Analyst will monitor customer… characteristic protected by law. Job Description: The Workforce Management Analyst is responsible for collaborating with the operational…
  • 3.6
    Cognizant Technology Solutions
    Tampa, FL
    Est. Salary $37k-$59k
    Est. Salary $41k-$53k
    and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development… staffing needs to all WFM site teams * Participates in management meetings and sessions to support the WFM team, as identified…
Job Title Location Employer Salary
Workforce Management Analyst Monterey Park, CA SynerMed $45k-$73k
Workforce Management Analyst Irving, TX Nissan North America Inc $40k-$63k
Workforce Management Analyst Warrendale, PA Guardian Protection Services $33k-$51k
Workforce Management Analyst Santa Ana, CA First American Financial $39k-$62k
Workforce Management Analyst Philadelphia, PA Children's Hospital of Philadelphia $44k-$70k
Workforce Management Analyst Cincinnati, OH Vitas $41k-$67k
Workforce Management Analyst Bedford, TX Stericycle $40k-$61k
Workforce Management Analyst Cincinnati, OH VITAS Healthcare $42k-$66k
Workforce Management Analyst Nashville, TN Corrections Corporation of America $29k-$47k
Workforce Management Analyst Philadelphia, PA CHOP $36k-$55k
Workforce Management Analyst Chicago, IL Trunk Club $40k-$62k
Workforce Management Analyst United States Nissan $38k-$58k
Workforce Management Analyst Eden Prairie, MN Evine $39k-$60k
Workforce Management Analyst United States City of Armstrong $36k-$56k
Workforce Management Analyst Raleigh, NC First Citizens Bank $35k-$55k
Workforce Management Analyst Irving, TX Nissan Technical Centre Europe $42k-$64k
Workforce Management Analyst Scottsdale, AZ CVS Health $41k-$64k
Workforce Management Analyst Indianapolis, IN Interactions $33k-$50k
Workforce Management Analyst Warrendale, PA Armstrong Financial Group $38k-$58k
Workforce Management Analyst Cerritos, CA Anthem $44k-$78k
Workforce Management Analyst Centennial, CO Pearson VUE $39k-$61k
Workforce Management Analyst Columbia, MD Connections Education $36k-$55k
Workforce Management Analyst La Mirada, CA Living Spaces $44k-$66k
Workforce Management Analyst Chicago, IL Trustwave $47k-$74k
Workforce Management Analyst Pittsburgh, PA UPMC $39k-$62k
Workforce Management Analyst Centennial, CO Pearson $43k-$66k
Workforce Management Analyst Twinsburg, OH Envision RX $40k-$63k
Workforce Management Analyst Pittsburgh, PA University of Pittsburgh Medical Center $32k-$51k
Workforce Management Analyst 4 Lehi, UT Oracle $45k-$69k
Workforce Management Analyst / Intraday Analyst Tampa, FL Cognizant Technology Solutions $37k-$59k
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