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Workforce management analyst Jobs

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  • Bosch Group Logo3.8
    Bosch Group
    Steering Analyst - Workforce Management
    Fort Lauderdale, FL
    $43,118 - $92,114 (Glassdoor est.)
    19d
    Proven communication ability across multiple levels including front-line associates, management, peers, and senior management. Monitoring of real-time KPI’s.…
  • Workforce Analyst
    Deerfield Beach, FL
    $10 Per Hour(Employer est.)
    Easy Apply
    6d
    Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately. Complete understanding of overall operational activities……
  • 2.3
    Workforce Management Analyst
    Remote
    Easy Apply
    19d
    Generate and publish reports hourly/daily/weekly/month as needed by call center leadership, while highlighting irregularities on a real time basis as it……
  • Call 4 Health Logo2.6
    Workforce Management Analyst I
    Delray Beach, FL
    $35,672 - $63,879 (Glassdoor est.)
    Easy Apply
    30d+
    Investigates, analyzes, and determines agents and members of management are correctly forecasted and scheduled based on the volume of incoming calls to service……
  • MGM Resorts International Logo3.6
    Workforce Management Analyst (Remote Work from Home, Las Vegas Area)
    Las Vegas, NV
    $28,643 - $59,231 (Glassdoor est.)
    30d+
    The position will generate daily, weekly, and monthly reporting while identifying trends and providing analysis. Requires living in Las Vegas, Nevada.…
  • Belk Logo3.1
    Workforce Management Analyst
    Charlotte, NC
    $40,819 - $74,854 (Glassdoor est.)
    21d
    Drive improvement in staffing and scheduling metrics by scheduling calls with bottom performing stores and regions. 1-3 years of staffing analyst experience.…
  • Harbor Freight Tools USA, Inc. Logo3.7
    Workforce Scheduling/Demand Analyst - Remote
    Calabasas, CA
    $40,662 - $81,565 (Glassdoor est.)
    30d+
    From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at……
  • Visiting Nurse Service of New York Logo3.9
    Workforce Management Analyst
    New York, NY
    $47,327 - $98,878 (Glassdoor est.)
    24h
    Monitors real-time and/or intraday agent resources within the Contact Center Shared Services to ensure the correct number of staff are in available to answer……
  • Recovery Centers of America Logo3.1
    Workforce Management Forecasting Analyst
    King of Prussia, PA
    $43,794 - $81,943 (Glassdoor est.)
    Easy Apply
    1d
    Experience driving efficiency gains through the implementation of contact center technology. BA/BS degree in Finance, Mathematics, Business, Statistics or……
  • AllianceOne Logo2.9
    Workforce Management Analyst
    Remote
    $17 Per Hour(Employer est.)
    Easy Apply
    30d+
    The Workforce Management Analyst is responsible for providing real time and ongoing support for staff scheduling, statistical and contact platform management……
  • MoneyGram Logo3.5
    Workforce Management Analyst
    Dallas, TX
    $42,802 - $83,049 (Glassdoor est.)
    22d
    Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.…
  • Hilton Grand Vacations Logo4
    Analyst Workforce
    Orlando, FL
    $28,840 - $60,274 (Glassdoor est.)
    11d
    Work collaboratively with other Workforce Management Analysts to ensure contact centers and WAH are running efficiently and calls are being answered within……
  • ADP Logo4
    Workforce Management Forecast Analyst II
    Salt Lake City, UT
    $51,640 - $88,943 (Glassdoor est.)
    26d
    Establishes a statistical baseline for multi-channel (calls, email & chat) and back office forecasts for entire enterprise.…
  • CareMount Health Solutions, LLC Logo2.9
    Workforce Management Analyst
    Mount Kisco, NY
    $46,720 - $92,436 (Glassdoor est.)
    Easy Apply
    30d+
    Requires extensive use of office equipment including computer, telephone, and telephone headset. Identify in real-time: reasons for SLA drops, agent-state……
  • Prudential Logo3.8
    Workforce Management Analyst
    Portland, ME
    $37,581 - $78,910 (Glassdoor est.)
    20d
    Perform trend analysis to manage business decisions. Assist with system upgrades, installation and audits as well as other projects as required.…
  • Burnett Specialists Logo4.4
    Workforce Analyst - Call Center
    San Antonio, TX
    $20 Per Hour(Employer est.)
    11d
    Monitors real time tools, including Real-Time Adherence to monitor Center and specialist performance. Schedule and track time off phones for misc. activities (i……
  • Infinity Consulting Solutions, Inc. Logo3.6
    Workforce Management Service Center Scheduling Analyst I
    Minneapolis, MN
    $38,677 - $71,079 (Glassdoor est.)
    Easy Apply
    13d
    Supports forecasting and scheduling analysts by gathering and organizing various types of data from multiple systems, tools, and teams.…
  • 3
    Workforce Management Real Time Analyst
    Louisville, KY
    $18 - $21 Per Hour(Employer est.)
    Easy Apply
    6d
    Excellent problem analysis, problem-solving skills and ability to be creative in solving technical problems. Ability to focus on deadlines and deliverables with……
  • Asurion Logo3.6
    Demand Forecast Analyst
    Remote
    $38,000 - $45,000 (Employer est.)
    Easy Apply
    12d
    The primary function of this position is to develop the methodologies and models required to provide Customer Solutions with the call demand forecasts for all……
  • Ally Financial Logo4.2
    Scheduling Workforce Management Analyst
    Charlotte, NC
    $43,996 - $82,180 (Glassdoor est.)
    26d
    Proactively develop and foster relationships with site teammates and partners from other locations. Identify actions and steps needed to accomplish team……
  • Manpower Logo4.1
    Workforce Business Analyst
    Riverside, CA
    $35 - $41 Per Hour(Employer est.)
    Top Company
    Easy Apply
    11d
    Must possess knowledge or relevant experience in forecasting, planning, and scheduling calls or contacts or work volumes and staff or vendors, ensuring optimal……
  • Workforce Analyst
    Omaha, NE
    $35 - $44 Per Hour(Employer est.)
    Easy Apply
    13d
    Experience with Data Analytics tools such as Tableau, Power BI, R, Python. Create forecasts of contact volume (email, phone, chat, etc.), handling time,……
  • Workforce Management Analyst
    Remote
    $65,000 - $85,000 (Employer est.)
    Easy Apply
    29d
    Bachelor’s degree in Business, Math / Statistics, Economics, or related field. Manage staffing and scheduling for all phone agents to ensure optimal coverage……
  • Blue Cross and Blue Shield of North Carolina Logo3.8
    Command Center Forecast Analyst (Workforce Management)
    Remote
    10d
    Creates schedule requirements based on historical inbound/outbound data to ensure the correct number of agents budgeted and required to meet service levels.…
  • 3
    Workforce Management Analyst - Associate Consultant
    Remote
    $55,000 - $60,000 (Employer est.)
    7d
    Our client, a federal government agency, includes a contact center operation where the Workforce Management (WFM) program is responsible for ensuring that calls……
  • Workforce Management Analyst
    Remote
    Easy Apply
    14d
    Associate’s or bachelor’s degree in Business Management or related study or equivalent experience. These duties will include but are not limited to queue……
  • Workforce Analyst
    Remote
    27d
    Generates and performs quality assurance of data models produced and identify any data issues; develop corrective action plans to address results.…
  • Beyond Finance Logo3.4
    Workforce Management Analyst
    Texas
    Easy Apply
    14d
    We are looking for a Workforce Management Analyst, who understands how to manage calls across a network of contact centers.…
  • Broadpath Logo3.2
    Real Time Analyst - Work at Home!
    Remote
    30d+
    Responsible for skilling agents with necessary lines and priorities. Monitor and provide feedback for daily metrics and real time states of call center……
  • Amazon.com Services LLC Logo3.7
    WFM Real-Time Analyst, Ring Workforce Management
    Mesa, AZ
    $35,495 - $74,609 (Glassdoor est.)
    13d
    Real time monitoring of agents performance from all teams at all sites. Segment entry for all lines of business, including time-off requests from operations,……

Jobs

Job TitleEmployerLocationSalary
Steering Analyst - Workforce ManagementBosch GroupFort Lauderdale, FL
Workforce AnalystBeeperMDDeerfield Beach, FL
Workforce Management AnalystMonogram Health, IncRemote
Workforce Management Analyst ICall 4 HealthDelray Beach, FL
Workforce Management Analyst (Remote Work from Home, Las Vegas Area)MGM Resorts InternationalLas Vegas, NV
Workforce Management AnalystBelkCharlotte, NC
Workforce Scheduling/Demand Analyst - RemoteHarbor Freight Tools USA, Inc.Calabasas, CA
Workforce Management AnalystVisiting Nurse Service of New YorkNew York, NY
Workforce Management Forecasting AnalystRecovery Centers of AmericaKing of Prussia, PA
Workforce Management AnalystAllianceOneRemote
Workforce Management AnalystMoneyGramDallas, TX
Analyst WorkforceHilton Grand VacationsOrlando, FL
Workforce Management Forecast Analyst IIADPSalt Lake City, UT
Workforce Management AnalystCareMount Health Solutions, LLCMount Kisco, NY
Workforce Management AnalystPrudentialPortland, ME
Workforce Analyst - Call CenterBurnett SpecialistsSan Antonio, TX
Workforce Management Service Center Scheduling Analyst IInfinity Consulting Solutions, Inc.Minneapolis, MN
Workforce Management Real Time AnalystItel InternationalLouisville, KY
Demand Forecast AnalystAsurionRemote
Scheduling Workforce Management AnalystAlly FinancialCharlotte, NC
Workforce Business AnalystManpowerRiverside, CA
Workforce AnalystEteam Infoservices Private LimitedOmaha, NE
Workforce Management AnalystHarvard Group InternationalRemote
Command Center Forecast Analyst (Workforce Management)Blue Cross and Blue Shield of North CarolinaRemote
Workforce Management Analyst - Associate ConsultantVoyage AdvisoryRemote
Workforce Management AnalystComputer Aid, Inc.(CAI)Remote
Workforce AnalystAaron'sRemote
Workforce Management AnalystBeyond FinanceTexas
Real Time Analyst - Work at Home!BroadpathRemote
WFM Real-Time Analyst, Ring Workforce ManagementAmazon.com Services LLCMesa, AZ
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🔎What should I search on Glassdoor to find Workforce Management Analyst jobs?
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📍What are the top cities with open Workforce Management Analyst jobs?
There are open Workforce Management Analyst jobs in several cities including Phoenix, Atlanta, New York, Austin, Alpharetta, Tampa, El Paso, Charlotte, Washington, San Francisco
🤝What companies are hiring for Workforce Management Analyst jobs?
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