Workforce Management Analyst Jobs | Glassdoor

Workforce Management Analyst Jobs

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  • 2.3
    Inovalon – Columbia, MD
    Est. Salary $61k-$87k
    Today 3hr
    The Business Analyst, Workforce Management role will play a key role in the process of data gathering and creating new staffing… staffing plans that will drive crucial workforce management decisions to continue operating at optimized staffing levels at all times…
  • 3.1
    National Merchants Association – Temecula, CA
    Est. Salary $40k-$71k
    12 days ago 12d
    subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate… · Process weekly sales leads reports for submission to management. · Responsible for mediating sales leads upon all sales…
  • 3.6
    Bright House Networks – United States
    1 days ago 23hr
    staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized contact… Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary…
  • 3.3
    Time Warner Cable – West Columbia, SC
    7 days ago 7d
    staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized contact… Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary…
  • 3.3
    DICK'S Sporting Goods – Pittsburgh, PA
    Est. Salary $38k-$56k
    15 days ago 15d
    investment in stores. The operations analyst leverages our workforce system to accurately plan, allocate, schedule, and report on… business partners to configure and update the workforce system. Lastly, the operations analyst assists with supporting store questions…
  • 3.4
    Spectrum – West Columbia, SC
    6 days ago 6d
    staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized contact… Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary…
  • 3.2
    Signet Jewelers – Akron, OH
    Est. Salary $43k-$74k
    30+ days ago 30d+
    the JDA workforce management applications and in assisting both Field Operations and Field Support Center management with maximizing… design highly recommended Proficiency in JDA Retail Workforce Management solutions highly encouraged Ability and willingness…
  • 2.6
    DISH – Englewood, CO
    Est. Salary $41k-$63k
    2 days ago 2d
    and time-management skills Ability to work independently as well as with a team The Workforce Management Analyst will be part… Opportunity is here. We are DISH. A successful Workforce Management Analyst will have the following: Bachelor's degree from…
  • Accolade Plymouth Meeting – Plymouth Meeting, PA
    3 days ago 3d
    The Workforce Management (WFM) Specialist will monitor telephone service levels within the Health Assistance Center and assist… communicate with all levels of employees from entry level to senior management team Describe what the day to day of the role looks like…
  • 3.1
    Assurant – Florence, SC
    1 days ago 12hr
    Center environment preferably with workforce management applications (i.e., eWorkforce Management, Blue Pumpkin, IEX) and reporting… The primary duty of the Reporting & System Support Analyst at Assurant is to oversee the administration of Exony and other related…
  • Murphy USA, Inc. – El Dorado, AR
    Est. Salary $45k-$79k
    30+ days ago 30d+
    Senior Workforce Analyst (El Dorado, AR): Are you ready to take the next step in your career? Do you want to work for a company… Buy Smarter and Drive Farther! As the Senior Workforce Operations Analyst you will research, analyze, and report on labor requirements…
  • 3.9
    Universal Orlando – Orlando, FL
    1 days ago 14hr
    oversight of the Workforce Management (WFM) functions within the Guest Contact Center (GCC). Includes the creation, management and distribution… EXPERIENCE: 2-5 years call center workforce management and planning experience. Previous Project Management or Task Force Participation…
  • 4.4
    GolfNow – Orlando, FL
    3 days ago 3d
    Job Number 32872BR Job Title Sr. Analyst, Workforce Management (Guest Contact Center) Business Segment Universal Studios… oversight of the Workforce Management (WFM) functions within the Guest Contact Center (GCC). Includes the creation, management and distribution…
  • 4.1
    Peckham – Phoenix, AZ
    Est. Salary $27k-$40k
    8 days ago 8d
    QUALIFICATIONS Two years of workforce and/or contact center management experience Experience with workforce management software Advanced… Three years of workforce management experience Experience with Verint, Call Copy or other workforce management software Advanced…
  • 3.1
    Assurant – Duluth, GA
    1 days ago 12hr
    Reporting & System Support Analyst at Assurant is to oversee the administration of Aspect Workforce Management and other call center… Center environment preferably with workforce management applications (i.e., eWorkforce Management, Blue Pumpkin, IEX) and reporting…
  • Advanced Dermatology – Maitland, FL
    7 days ago 7d
    Position Summary: Candidate will serve as Workforce Management Real Time Analyst (RTA) in the Maitland, FL call center. The RTA… Collaborate with Operations Management on identifying opportunities to further optimize our workforce. * Communicates and works…
  • 3.6
    Randstad – San Antonio, TX
    19 days ago 19d
    department or group). Experience -Some experience with workforce management is preferred -Strong computer proficiency, specifically… associate schedules, skill sets, and work queues) in work management systems. Responds to requests from associates and team mangers…
  • 3.8
    Universal Studios – Orlando, FL
    6 days ago 6d
    Job Number 32872BR Job Title Sr. Analyst, Workforce Management (Guest Contact Center) Business Segment Universal Studios… oversight of the Workforce Management (WFM) functions within the Guest Contact Center (GCC). Includes the creation, management and distribution…
  • 3.8
    NBCUniversal – Orlando, FL
    6 days ago 6d
    Job Number 32872BR Job Title Sr. Analyst, Workforce Management (Guest Contact Center) Business Segment Universal Studios… oversight of the Workforce Management (WFM) functions within the Guest Contact Center (GCC). Includes the creation, management and distribution…
  • 3.3
    Randstad US – San Antonio, TX
    21 days ago 21d
    department or group). Experience -Some experience with workforce management is preferred -Strong computer proficiency, specifically… associate schedules, skill sets, and work queues) in work management systems. Responds to requests from associates and team mangers…
  • 2.8
    CareCentrix – Remote, OR
    19 days ago 19d
    This position reports into the Manager of Workforce Management. The primary purpose of this role is to develop, update, and maintain… used to standardize work and required reporting. The SQL data analyst will be responsible for data mining, aggregation, and analysis…
  • ADCS Clinics, LLC – Maitland, FL
    EASY APPLY
    15 days ago 15d
    Position Summary: Candidate will serve as Workforce Management Real Time Analyst (RTA) in the Maitland, FL call center. The RTA… Collaborate with Operations Management on identifying opportunities to further optimize our workforce. Communicates and works with…
  • 3.5
    Sallie Mae – Indianapolis, IN
    21 days ago 21d
    infrastructure functions within workforce management. Key Responsibilities: Daily Operational/Workforce Reporting and Functions- 40%… operations management with daily, weekly, monthly and ad-hoc executables. Under the direction of the Manager of Workforce management…
  • 3.0
    eviCore healthcare – Melbourne, FL
    23 days ago 23d
    workload of their direct report team of schedulers and intraday analysts * Own performance results and action plans to address opportunities… Overview: Will oversee the WFM support and management of the Non-Clinical Operations needs to ensure a balanced approach…
  • SheetLabels.com – Glens Falls, NY
    Est. Salary $38k-$74k
    1 days ago 1d
    technology, developments in capabilities, vendor relationship management, logistics and supply chain reliability, we provide a strategic…
  • 3.1
    Convergent – Atlanta, GA
    Est. Salary $31k-$46k
    9 days ago 9d
    2 years’ experience utilizing Workforce Management products and working in a Workforce Analyst role Associate’s degree or equivalent… center operations. Analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. Responsible…
  • 3.4
    Johns Hopkins Health System – Baltimore, MD
    Est. Salary $40k-$68k
    6 days ago 6d
    and management techniques which are generally acquired during three (3) years of progressively more responsible management experience… , including business objectives, performance and resource management. Specific responsibilities include staffing and schedule adherence…
  • 3.0
    eviCore healthcare – United States
    5 days ago 5d
    Overview: The Analyst, Workforce Management Reporting creates, manages and distributes reports based on business needs… decisions. The Analyst partners with Contact Center Operations, Client Services, Telecom, and Workforce Management.…
  • 2.7
    The Warranty Group – Champaign, IL
    Est. Salary $35k-$61k
    23 days ago 23d
    years of related experience 5+ years in a supervisory or management role within a call center environment Experience with process…
  • 2.2
    Gordon Yates. – Greenwich, CT
    Est. Salary $54k-$88k
    7 days ago 7d
    targets Collate and analyse data reports Line management KPI management Talk and engage with candidates Essential… Excellent team management skills Business focused and commercially aware Previous Sales Management experience Experience…
  • 3.3
    Homesite Group – Phoenix, AZ
    16 days ago 16d
    an opening for a Workforce Management (WFM) Real Time Analyst. As a Workforce Management Real-Time Analyst you will be responsible… the daily level Works closely with Schedule and Forecast Analysts to ensure weekly and monthly service levels are considered…
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