Job Type
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Workforce Management Analyst Jobs

6,678 Jobs

  • 3.4
    Summit Technical Solutions – Albuquerque, NM
    NEW
    services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers… ! A work environment that emphasizes the safety of our workforce An organization that is committed to upholding the highest…
  • 3.4
    Summit Technical Solutions – Albuquerque, NM
    $51k-$73k(Glassdoor est.)
    NEW
    schedule events and milestones applying risk management. As a Mission Performance Analyst you will perform the following duties:… services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers…
  • 2.9
    Toys "R" Us – Wayne, NJ
    4 days ago 4d
    analysis- Responsible for reviewing, analyzing and providing management direction regarding the weekly productivity performance against… direction. Communicate weekly performance to Marketplace and RHQ management, provide analysis and direction to Marketplace managers to…
  • 3.7
    Dialogue Marketing – Troy, MI
    $36k-$55k(Glassdoor est.)
    7 days ago 7d
    The WorkforceAnalyst is responsible for monitoring, tracking, and communicating agent adherence to schedules to support Vendor… staffing to interval level staffing requirements. The WorkforceAnalyst will be able to provide explanation and accurate reporting…
  • 3.7
    JPMorgan Chase & Co. – Lake Mary, FL
    $33k-$48k(Glassdoor est.)
    NEW
    Job Description: The WorkforceAnalyst I is responsible for aligning business resources (our employee schedules) to ensure… telephony/call routing and workforce platforms Strong understanding of cross-LOB WorkforceManagement practices Proven experience…
  • 4.5
    ezCater – Boston, MA
    $41k-$61k(Glassdoor est.)
    17 days ago 17d
    The WorkforceManagementAnalyst will be an integral part of the Customer Service Team. The WorkforceManagementAnalyst will… you are exactly what we are looking for. As a WorkforceManagementAnalyst, youd be responsible for: Monitoring and managing…
  • 4.6
    Rapid Response Monitoring – Corona, CA
    HOT
    growing WorkforceManagement team in developing and maintaining forecasting tools/systems, focused on strategic workforce planning… alarm monitoring company, is looking for a Director of WorkforceManagement to join our growing team! Are you a problem solver? Do…
  • 3.7
    eBay Inc. – Draper, UT
    NEW
    Brand We experience the world through StubHub The Workforce Operations Analyst is responsible for the development of short-term… emergency situations Job Requirements 3+ years WorkforceManagement experience in a multi-site, multimedia call center operations…
  • 2.5
    CareCentrix – Remote, OR
    $62k-$78k(Glassdoor est.)
    NEW
    This position reports into the AVP- Workforce Manager. The primary purpose of this role is to develop, update, and maintain all… all operational tools used to standardize work. The data analyst must be able to understand the logic associates must use to make…
  • 2.8
    Apollo Education Group – Phoenix, AZ
    $35k-$52k(Glassdoor est.)
    8 days ago 8d
    direction, the WorkforceManagementAnalyst I utilizes a solid understanding of applicable WorkforceManagement business systems… planned availability and exception management activities. Adheres to WorkforceManagement SOP’s and policies, and makes suggested…
  • 4.6
    Trilogy Ed – Boca Raton, FL
    10 days ago 10d
    deliver upon the Forecasts, and effective management / utilization of the WorkforceManagement Suite (technology). This position requires… expectations and student/customers expectations. Prepare reporting analysts responsible for providing weekly outliers reports to the Leadership…
  • 3.2
    Polo Ralph Lauren – High Point, NC
    4 days ago 4d
    ANALYSTWORKFORCEMANAGEMENT - CONTACT CENTER - 5501530 High Point, NC Ralph Lauren Corporation is a… achieved. This position will partner with the Contact Center management team on process improvement initiatives. Responsibilities…
  • 3.0
    Valence Health – Chicago, IL
    12 days ago 12d
    Customer Service Analyst, WorkforceManagement Chicago, IL, United States APPLY It’s Time For A Change… company behind it. What You’ll Be Doing: Our Analyst, WorkforceManagement is responsible for the real-time monitoring of queues…
  • 4.4
    NikSoft – Washington, DC
    $59k-$90k(Glassdoor est.)
    NEW
    acquisition workforce and provide expertise on workforcemanagement issues. Make recommendations on establishment of workforce goals… effective use of acquisition workforce development funds including tracking, distribution, and management of funding allocations.…
  • 5.0
    Capital Markets Placement – Louisville, KY
    NEW
    Charter's workforcemanagement team and the outsourcers' workforcemanagement teams. Collaborate with Contact Center Management, Marketing… including release management with the vendor. Maintain Aspect WorkforceManagement license management and controls.…
  • 3.3
    W.W. Grainger, Inc. – Tempe, AZ
    $46k-$69k(Glassdoor est.)
    Today 6hr
    Companies list. Position Description The Workforce Planning Analyst is responsible for short-term forecasting and schedule… short-term forecast. Serves as a subject matter expert for WorkforceManagement software. Identifies Continuous Improvement opportunities…
  • 3.6
    Janus Capital – Denver, CO
    $53k-$79k(Glassdoor est.)
    1 days ago 1d
    back\-up phone agent + Supports Jr\. Business Operations Analyst as requested + Assumes additional duties as requested… requirements\. Develops and provides recommendations to upper management regarding increasing or decreasing long\-term staff counts…
  • 3.9
    1A Auto Parts – Westford, MA
    HOT
    The Workforce Planning Analyst is responsible for various forecasting, staffing, scheduling, and real-time queue management duties… duties within the contact center. The Workforce Planning Analyst is responsible for applying the appropriate resources to handle…
  • 3.6
    Advocate Health Care – Rosemont, IL
    6 days ago 6d
    members, including performance specialists, data analysts, and workforcemanagement specialists. WHAT YOU WILL NEED: Bachelor's… Chicagoland and Bloomington/Normal. POSITION HIGHLIGHTS: The Workforce Manager oversees activities in the Advocate Medical Group…
  • 3.4
    Summit Technical Solutions – Albuquerque, NM
    $52k-$75k(Glassdoor est.)
    1 days ago 1d
    services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers… ! A work environment that emphasizes the safety of our workforce An organization that is committed to upholding the highest…
  • 3.3
    Delta Dental Plans – Alpharetta, GA
    $39k-$59k(Glassdoor est.)
    HOT
    Description Job Title WorkforceAnalyst Location Alpharetta, GA, US Organization Name Direct To Consumer… This position maintains WorkforceManagement processes and is responsible for real-time management of Contact Center queues.…
  • 2.4
    Alorica – Omaha, NE
    $27k-$46k(Glassdoor est.)
    NEW
    independently as well as with a team Excellent knowledge of workforcemanagement calculations, technologies and key performance indicators… thats when were at our best. Key Job Responsibilities >Analyst Partners with operational leadership to ensure service…
  • 3.0
    Ventech Solutions – Urbandale, IA
    $39k-$61k(Glassdoor est.)
    9 days ago 9d
    staffing levels. The WorkforceAnalyst provides regular reports to management on workload and workforce and may make recommendations… . The WorkforceAnalyst requires moderate skill sets and developing proficiency within discipline. The WorkforceAnalyst conducts…
  • 3.8
    HealthPartners – Bloomington, MN
    19 days ago 19d
    currently have an exciting new opportunity for a WorkforceManagement Scheduling Analyst to work with our Call Center Operations team… coaching which support workforcemanagement and service goals. Maintains and supports workforcemanagement tools. Regularly updates…
  • 3.9
    First Solar – Perrysburg, OH
    $46k-$71k(Glassdoor est.)
    NEW
    values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and… prioritize tasks consistent with achieving overall supply management organizational goals. Good written, verbal and interpersonal…
  • 3.4
    Continental Resources Group – Tampa, FL
    EASY APPLY
    1 days ago 1d
    WorkforceManagement Intraday Technical Analyst is responsible for providing a timely response to all incidents, outages and performance… remediation status. Implement and optimize the usage of WorkforceManagement tools within a Contact/Customer Service Center environment…
  • 3.5
    Prudential – Newark, NJ
    $46k-$68k(Glassdoor est.)
    17 days ago 17d
    dynamic and progressive Human Resources organization as a WorkforceAnalyst. In this critical role, you will provide detailed analysis… HRBP). This will include providing various reports, analysis, workforce analytics and presentations to support business requests and…
  • 3.5
    ADP – Norfolk, VA
    17 days ago 17d
    ADP is hiring a Workforce Forecast Analyst II. In this role you will be responsible for developing accurate forecasts (long, mid… ability to deliver on associate initiatives. The Workforce Forecast Analyst works with Sr. Leadership and Finance during the fiscal…
  • 4.0
    Snapsheet – Chicago, IL
    EASY APPLY
    $45k-$67k(Glassdoor est.)
    23 days ago 23d
    shiftplanning, handle times and throughput management, etc. Training and developing of WFM Analyst Identifying areas of concerns and… decisions regarding structuring topics: recruitments, facilities management, organization and scale strategy. Provide all business partners…
  • 2.8
    Intelenet – Fort Wayne, IN
    EASY APPLY
    $29k-$45k(Glassdoor est.)
    10 days ago 10d
    WorkforceAnalyst Location: (On-site) Fort Wayne, IN Our WorkforceAnalyst is the subject matter expert on all core workforce… service level, AHT, adherence, etc. Experience with workforcemanagement products (Verint) and phone switch monitoring applications…
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