Beacon Health Options Bellevue, WA

Beacon Health Options Bellevue, WA Interviews

1. Aug 6, 2016

   Phone Consultant Specialist Interview

   Anonymous Employee in Bellevue, WA

   No Offer

   Negative Experience

   Difficult Interview

   Application

   I applied online. I interviewed at Beacon Health Options (Bellevue, WA) in Jun 2016

   Interview

   First of all, I was on time for my interview but the outer door into the greeting area was locked and I was able to look in and see that the receptionist was not at her desk, so no one could hear me knocking on the door or the glass. Someone finally came out of the inner door, (leading to the main floor). within the reception area to leave and I explained who I was there to meet with and they went to get her.
   
   After a brief introduction by this person, who was my contact, and an explanation of the first step in their interview process, I was asked to take a series of programmed tests that simulated some of the questions one might receive in this position including my expertise with an outdated version of Windows Outlook. I was told she would "check in on me" at about the approximate time it should take me to finish. She never did. I waited for about 10 minutes. I decided to leave the room I was in to go out onto the main floor to find this person. Most of the few people there at the time were in their cubicles, so I had to ask someone who had gotten up to leave if they could find the person I first met with to let her know I was done. I returned to the room where I was doing the testing. It seemed like another 20 minutes went by before she returned and told me they would review my responses. Then another 10 minutes went by and she returned with a few other people. I was told I had passed the preliminary screening and then the real interview began.
   
   I thought the interview had gone well but, after two weeks, I hadn't heard anything. I emailed my original contact, (the same person who explained the "pre-testing" phase to me), to find out how things were progressing and if I was still being considered. A few days later, she emailed me, apologizing for the "delay", but I was asked if I was available to come in again to re-test on one of the modules. The days she gave me were not conducive to the part time schedule I was working for another employer, (I was seeking full time work and it seemed this job might be able to offer that to me plus benefits) and I emailed her back, saying I could come in on a Wednesday, (my day off), or on a Friday morning as I do not have to be at my part time job until 1:00 PM.
   
   ANOTHER two weeks passed before I got a response, saying that it was too late for me to begin their July training but I could still be in their August training. I responded by saying that it was my assumption from this message that I had been hired but I wasn't sure. Compensation had never been discussed and I politely inquired what that would be and whether it would be the same during the 6 week training period.
   
   A few days went by and I got the response that I still had to take the re-test of one of the modules, (I was never told which one). Also, still no mention of specific compensation except to respond to my question that it would be the same during their 6 week training period as when I went "live" on the phones by myself. I responded by saying that, if the module that they wanted me to re-test on, was for the version of Outlook they were using, (I think they were using Outlook 7 and I had not done well on this part of the "pre-testing"), that I felt my expertise would come with time but I was also willing to try and learn the version they were using on my own prior to beginning the training in August. That was at least 3 weeks ago and I haven't heard back, presumably because they didn't like the last thing I said.
   
   From the very beginning, I felt like I was being given "the run-around", I felt that their interview process was sub-par, at best, and the length in time between emails was inexcusable. Also, it seemed they wanted me to make a commitment to them without my really knowing if I actually had the job! During this entire process, I decided that, after talking to several friends, I had to agree with them that this was probably not a company I wanted to work for. If an employer cannot respond in a timely manner to let a prospective employee know where they "stand" in the process as well as to answer simple questions, that is, to me, an indication of the level of professionalism and support they would be able to offer once I was actually hired by them. In my opinion, THEY did not pass MY test.
   

   Interview

   Whether I had experience working in a call center.

   1 Answers