- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC full-time (More than 3 years)
All the overtime you want, holidays along with 3 free diversity days you choose off and acruing pto. Lots of opportunities to advance your career. Flexible schedules, opportunity to work from home.
Quality on claims. Updates to guidelines difficult.
Advice to Management
Be kind to employees, very informative and helpful.
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I applied online. The process took 3 days. I interviewed at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC (Abilene, TX) in October 2014.
The interview was a lot of role playing and general customer service questions. There were a few potential employees in a main room. We completed a few documents and questionnaires while supervisors came in one by one and grabbed one person at a time. We each waited our turn in the main room. Once you were taken by a supervisor into another room, that's when the interview process began. Typical back and forth banter with a lot of questions and note taking by management. Nothing was out of the ordinary as far as what to expect. This is an inbound call center and a CSA'S role is to handle customer inquires, payments, etc.