CaptionCall Salt Lake City, UT
CaptionCall Salt Lake City, UT Reviews
ProsFlexible and consistent schedule, everything is really clear-cut and standardized
ConsManagers aren't allowed to give you a reference when you leave
CaptionCall Salt Lake City, UT Interviews
- Anonymous Employee in Salt Lake City, UTDeclined OfferNegative ExperienceApplication
I applied online. The process took 2 months. I interviewed at CaptionCall (Salt Lake City, UT) in Dec 2020
InterviewA really dragged out process. I applied to this role because it seemed like a great opportunity to use my analytical skills and expand my WFM knowledge. The initial contact took 3 weeks after submitting my resume. The Operations Manager had some general questions and then asked me to come in for an interview and excel test. Maybe 20 minute phone conversation.
The test was an hour open Internet that ranged from very easy to intermediate excel skills. After that I had an interview with several operations managers and they seemed somewhat scattered on who was asking what. This took another hour. They mostly all behavioral questions like “what would you do” or “what have you done in this case”. At the end they said they would reach out to me, that took 2 more weeks!!!
There’s not a crazy amount of WFM jobs out there so I gave them a shot because I was genuinely interested in a role with more progression and responsibility. They said I needed a second interview with the Director of Operations. Again another panel interview with 3 or 4 managers taking turns asking questions.
The director is a very nice lady but the questions were either the exact same as other people asked (did your team not fill you in) or strange somewhat personal questions. Like… what do you do for fun, what was your dream job as a child, and worst of all… if someone wrote a book about you, what is the title?
A friend of mine who’s in HR thinks this place is asking inappropriate questions and needed training. I would agree. After that grueling second interview that took over an hour, I did not hear back for another 2 weeks. Like do they even need to hire because this timeline is crazy. So it’s been nearly a month and a half and they say they need 3 references before they make a choice.
Now you’re going to think I’m lying but they didn’t call me back for almost 2 more weeks. I didn’t respond to their calls or emails. They left 2 voicemails that they were eager to hear back from me so I’ll assume they were willing to give me the job but making me wait 2 months through all this was degrading. If this is how they treated me when they were supposed to be on their best behavior as a department, I did not want to be employed.
The wage was ok. Seemed like a lot of responsibility for like $55k even with prior experience. By this point I had found a similar position that pays $68k with bonuses and better benefits.
Oh!!!! Almost forgot. They asked if I would be willing to do a “trial” as an Administrator in their department for a few months to see if I was a good fit. The pay was $17.50 an hour almost half of what I had asked for in the first interview and AN ENTRY LEVEL POSITION even though they themselves told me I had great experience and could teach them something. I think the Manager realized I was offended and said they just had to ask if that was an option I would consider.Interview
what do you do for fun1 Answers
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