- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Coupa Software Inc full-time (Less than a year)
I've never worked at a company that lives by its corporate values as much as Coupa. In fact, I can't honestly think of a company other than Coupa where the values really made much of a difference.
Not here: the Core Values are part of the extensive on-boarding process. They're referred to in all company meetings. They're part of how we measure ourselves and our customer interactions. They're for real. They're on the walls. They're used to measure performance.
— Ensure Customer Success • Focus on Results • Strive for Excellence.
I've made myself a little mnemonic to remember them, but as it's very-not-PC I'll keep that to myself. If you're going to interview here, you should think about those values in relationship to your own, and to your work history.
Coupa has a very complex and rapidly growing business. It's been rewarded for it with a good stock price so far, which the company has used to grow and round out its software and services portfolio, fueling future growth. Despite the many acquisitions its'd made over the past few years, Coupa has done an unusually good job of integrating products into its larger ecosystem, and getting these products talking to one another.
All of that takes a lot of work, but processes have been built around creating and facilitating a LOT of cross-org communication.
Socially, it's a well run place, too. Good hard and soft benefits (like very flexible 'take what you need' vacation policy for salaried employees), attractive ESPP and stock participation. Good people all around, as they hire for cultural fit. I haven't worked with any 'difficult personalities' yet, and people are generally hard working but relaxed about it.
Nice cultural norms here, too, such as celebrating birthdays, having cookouts (especially when folks from other offices come in for meetings). Decent snacks, and free lunch twice a week at HQ. The HQ office is really quite nice, and in a good location with reasonable access from many parts of the Bay Area. Depending on your role, folks are generally okay with working from home a day per week.
Excellent education opportunities: I've never seen so many course options for company-run continuing education, as well as the management support to go and further your development by taking time for it. It's been excellent, from Platform Certification (an absolute must with such a complex set of offerings) to leadership training, to Coupa Core Values (there are those values again!), etc. Something for everybody, and lots of useful options.
Great opportunities for Interns. I've seen useful, interesting work turned in by engineering interns who just finished their first year of college (granted, these are super bright college students, but still: real work being done, with real responsibility and learning).
All in all, if the subject matter or job challenges are at all interesting to you, it's obvious why this is a highly respected, highly rated place to work.
• The company exists to help other companies control their spending. So it's not a company that's loose with its own spending. Salaries are good, but not market-leading (stock and opportunities are much more where the action is).
• Coupa's add-ons, fueled by acquisitions, can feel hard to distinguish from one-another, with a lot of overlap. It'll be interesting to see if the company will consolidate some of these over time or do a better job in marketing to more clearly differentiate some of these.
• Business Spend Management isn't super sexy, though it's an excellent business to be in. Companies want to make more money (see Salesforce) or spend less of it (see Coupa).
• Cheap Ikea-style melamine desks with sit/stand risers on top of them (if you're lucky enough to get one). Not as functional or ergonomic as electric sit/stand desks, and ultimately more expensive.
• So. Much. Email. Better get good at creating Gmail filters.
• Surprisingly slow WiFi with some technical issues that seem to have been around for a long time.
• Although Coupa gets kudos for its UI relative to older companies, there's huge room for improvement and not enough emphasis on it. It'd be an obvious place where younger startups would attack Coupa's lead.
Advice to Management
• Add a followup Onboarding (or check-ins over the first month or so), perhaps with different tracks or leaders focused on different general job areas. Coupa's business has gotten more complex, and while the Onboarding is good, there's a lot of ramp-up.
• Consider hiring world-class "transform-the-company"-level UX leadership and giving them the mandate and design/implementation staff to go do that. Before some other company does it.
I applied online. The process took 3 days. I interviewed at Coupa Software Inc (San Francisco, CA) in July 2019.
Applied via Glassdoor and was contacted by a recruiter about a month later. I was set up to talk to one of the other trainers via Zoom video. She asked all of the normal questions you would expect, nothing came up that was not with the realm of my experience as a trainer. However I did gasp when she said the ratio of student to instructor in a class room can be as high as 40 students. Professionally I believe this ratio suggest that instructors are stretched thin. The salary range the recruiter mentioned was on the low end for an experienced and seasoned trainer. After speaking with the first trainer a day passed by and I was originally told I would be speaking to the other trainer. Another day passed by and I was told I was no longer being considered.