Fidelity Investments American Fork Office | Glassdoor

Fidelity Investments American Fork, UT

Fidelity Investments American Fork, UT isn't hiring right now.  Check out all Fidelity Investments jobs

Fidelity Investments American Fork, UT Reviews

  • "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Helpdesk Technician in American Fork, UT
    Current Employee - Helpdesk Technician in American Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Amazing benefits, great workplace culture, encourage growth

    Cons

    Average to below average salary, must start in call center

See All Reviews

Fidelity Investments American Fork, UT Photos

Fidelity Investments American Fork, UT employees haven't posted any photos yet.

Get this page going by posting a photo. It only takes a second, and your photos are anonymous.

Share a Photo

Fidelity Investments American Fork, UT Salaries

Salaries in $ (USD)
Average
Min
Max
$49,379 per year
$47k
$52k
$49,379 per year
$47k
$52k
$50,488 per year
$46k
$56k
$50,488 per year
$46k
$56k
$50,486 per year
$46k
$54k
$50,486 per year
$46k
$54k

Fidelity Investments American Fork, UT Interviews

Experience

Experience
56%
38%
6%

Getting an Interview

Getting an Interview
57%
29%
7%
7

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate in American Fork, UT
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Fidelity Investments (American Fork, UT) in January 2022.

    Interview

    After applying, they have you do a video interview through your email of you recording yourself, You verbally say your answers and submit your recordings. Then they do a phone interview with you. Then you do an assessment test online which was 45 min timed with 45 questions, mixture of word math problems, and knowing the definitions of words you never heard of that isn't in regular vocabulary and knowing the opposite meaning. Then they follow up with your assessment to decide if you pass or not and move onto the live virtual interview with 2 managers. During the interview, apparently they want really good stories of showing excellent customer service and telling the customer's side (like what they said exactly). Then they said we'll let you know in a week. So overall, very long process, while turning down other job offers to give this one a chance, for them to make me wait a week after the last interview to tell me no. Over an assessment that has nothing to do with the actual job duties, I know someone that works there, and the assessment is not even similar to the actual work you're doing. You'll have better luck landing a job here if you're already licensed beforehand, and don't tell other jobs no until Fidelity says yes. Which their interview process is like around a month long.

    Interview Questions

    • How will you prepare for the exams?
      Tell me a time you demonstrated excellent customer service? (use the STAR method)
      Why do you want to work at Fidelity?   Answer Question
See All Interviews