Fidelity TalentSource Albuquerque Office | Glassdoor

Fidelity TalentSource Albuquerque, NM

Fidelity TalentSource Albuquerque, NM Reviews

  • Helpful (1)

    "Customer service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Customer Service Representative in Albuquerque, NM
    Current Freelancer - Customer Service Representative in Albuquerque, NM
    Neutral Outlook
    No opinion of CEO

    I have been working at Fidelity TalentSource (Less than a year)

    Pros

    Pay semi well, clean working environment, security at work that helps you feel safe coming to work. It’s nice that we get weekends off

    Cons

    Getting converted to full Fidelity agents is difficult and does not give us an expected date on when we would be converted over. Training is difficult as well because they expect us to learn everything through online courses. Some people just don’t learn that way.

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Fidelity TalentSource Albuquerque, NM Jobs

Fidelity TalentSource Albuquerque, NM Salaries

Salaries in $ (USD)
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$14.28 hourly
$14
$14

Fidelity TalentSource Albuquerque, NM Interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at Fidelity TalentSource (Albuquerque, NM) in March 2019.

    Interview

    First, I was contacted out of the blue by Veritude and it was a cold call interview with no preinterview question like "would you like to work for a staffing agency at Fidelity?"
    Veritude must have come across my resume through one of the job sites I belong to; but it was for a job at Fidelity, a company I would like to work for.
    The interviewer asked some pretty preliminary questions just to confirm that everything on my resume was correct. After the Veritude representative described the roles and responsibilities of a CSR position at Fidelity, answering calls about personal pensions, was I interested.

    Interview Questions

    • First, I have an educational background in economics and business administration but have never put them into practice. The interviewer asked if I would have any difficulty grasping the concepts of the training in pension management and/or directing callers to appropriate authorities.
      Pretty basic, I felt as if the interviewer was just working to fill a quota.
      I was easily passed onto an in person interview at Fidelity.   1 Answer
    • They asked what Fidelity could do for me and what I could do for Fidelity.   1 Answer
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