- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Employees rate Mill Valley 1% lower than the overall average
I worked at Glassdoor full-time (More than a year)
While I hate to start this off by mimicking the other reviews, the truth is that by far the greatest aspect of working at Glassdoor is the people. Though I worked on the Customer Success team, I became close with members across several other departments, and there really is a sense that everyone is in it together.
The mission of the company to help job seekers find the job that fits their life and to help employers tell their story and hire great talent is central to everything the company does. Yes, there are times when things can be a bit out of sync between departments, the overall vibe is that you're in it together.
I think it goes without saying that the shining light for over a year now has been the VP of Customer Success. I joined Glassdoor's CS team at a time when people were leaving left and right, there was no path for anyone to grow, and you weren't really sure what your priorities and function were. Chris came in and turned the whole org (and frankly the company) on its head and has made everything significantly better. I left a review about a year ago stating that he had stated a goal of making Customer Success THE department that people want to work in; and while I was extremely skeptical of that stretch goal (given the history of the department in the year leading up to then), I am extremely happy to say that I believe he has achieved that goal.
In the CS department, I really felt that he cared about the team's successful, as well as my own personal success. My managers supported and empowered me, and the position of CS within the company became one where CSMs were respected for the work they did and looked up to as experts in a number of areas. Additionally, he addressed a major pain point by elevating salaries to a competitive level for the SF Bay Area. Beyond that, bringing in a fantastic Director of Customer Success up-leveled the work we were able to do. I don't know if it was intentional or a happy accident, but by hiring someone with a complete opposite personality I believe the complement each other beautifully and create a great leadership team for ~50 CSMs.
Had it not been for an amazing opportunity that I couldn't have passed up, I would've surely stayed at Glassdoor.
And lastly, who wouldn't love free parking, free food, fantastic work-life balance, a waterfront location, and dogs E V E R Y W H E R E.
Keep showing the love to CS and letting the CSMs do their thing.
Really, the only major cons I can think of would be assistance in paying the GGB toll to get to and from the office in Mill Valley and stability in book changes and CSM/AM alignment changes.
Advice to Management
Keep doing what you do, and try to find a way to better connect the MV & Chicago CSM teams.
I applied online. The process took 3 weeks. I interviewed at Glassdoor (Mill Valley, CA) in September 2016.
Overall, a frustrating experience. I went through 2 interviews & a Sales Pitch. The first 2 interviews were very straightforward i.e. tell us about yourself, what attracted you to Glassdoor, etc., while the Sales Pitch requires a lot of time & preparation, but comes across as a good taste of the job's duties.
My main frustration with this experience is how the interviewers handled it. I initially thought that each interviewer was very genuine & professional. However, following the Sales Pitch, no one ever reached back out to at least tell me I wouldn't be offered the job. The same people that had been so friendly & easy to talk to suddenly became impossible to reach. I sent a "Thank you" email & still have not heard back. It was like they would only talk to you if they think you could be of use to them. Once they realized I wasn't, I immediately wasn't even worth a quick email telling me the status of my application. This was especially frustrating because the people I had given the Sales Pitch to specifically told me someone would reach out to tell me the status of my application.
I also thought the structure of how the Sales Pitch was graded wasn't entirely fair. I was criticized because the questions I asked weren't "specific enough". This is something that could have EASILY been corrected if this had been outlined more clearly in the guideline. The prompt for the Sales Pitch stated to ask questions, but it didn't outline how important it was to make your questions very specific. I made a point of asking many questions during the Sales Pitch. This was also an ENTRY LEVEL position, where you can easily be taught this. To be critiqued on something so harshly when I could've easily prevented this if they just made this more clear was really unfair in my opinion.
I had a high level of respect for Glassdoor & really high hopes of contributing as a team member. Because of the way I was treated during the interview process, I've lost that respect.