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Progressive Insurance Los Angeles, CA

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Progressive Insurance Los Angeles, CA Reviews

  • "Great place to work!"

    StarStarStarStarStar
    Current Employee - Progressive Claims Adjuster in Los Angeles, CA
    Current Employee - Progressive Claims Adjuster in Los Angeles, CA

    I have been working at Progressive Insurance full-time

    Pros

    great benefits, mostly kind employees

    Cons

    crazy workload, never ending claims

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Progressive Insurance Los Angeles, CA Salaries

Salaries in $ (USD)
Average
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Max
15 salaries
$61,594 per year
$50k
$89k
$61,594 per year
$50k
$89k
$60,950 per year
$59k
$66k
$60,950 per year
$59k
$66k
$74,065 per year
$69k
$83k
$74,065 per year
$69k
$83k

Progressive Insurance Los Angeles, CA Interviews

Experience

Experience
56%
11%
33%

Getting an Interview

Getting an Interview
100%

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Progressive Insurance (Los Angeles, CA) in August 2021.

    Interview

    The entire hiring/interview process took approximately 1 month. Because other applicants’ timelines were helpful during my job search, I will structure this review in a similar manner.
    Fri 8/27- Applied online (completed online ‘application’, uploaded resumé, and viewed Claims Adjuster Trainee video on the Progressive website)
    Fri 9/3- Received email invite to complete assessment and completed assessment in the same day. The assessment was in four parts: vocabulary terms/usage, math problems, personality assessment and a mock customer service scenario. View each assessment question through a customer service lens and answer as such. And pay attention to the directions given for the mock customer service scenario and complete each step. I set aside an hour to complete all of this and I did use most of the hour. I also believe there is an accompanying video from Progressive-definitely watch it prior to starting the assessment.
    Tues 9/7-Received email invite to complete video interview from HireVue. Because I knew that the questions would need to be answered using the STAR format (from other applicants, Progressive videos, and previous utilization of this format at a prior company), I was prepared to complete the interview on the same day. You are given up to 6 days to complete, however it is recommended that you take as soon as possible.
    Thurs 9/9-Received email invite for face to face interview (via video/HireVue platform) with Progressive manager. As soon as I received it, I immediately clicked on the link and was able to schedule an interview for the next day. It was possibly a cancellation because the scheduling calendar appeared to be grayed out on the following days.
    Fri 9/10- Completed F2F interview with one of the managers and again, answered questions using the STAR format. I think there were 6-8 questions, then I was given information on the position itself, hours, etc. I was told it would be about two weeks before a decision would be made.
    Thurs 9/16- Received conditional offer (contingent on background which was conducted by HireRight).
    Fri 9/24-Background completed by HireRight
    Tues 9/28- Contingency removed and final offer received. Accepted. Start date at end of October.

    From the videos to the interviewing manager, my recruiter and new supervisor, everyone at Progressive has been wonderful. I am excited about joining the Progressive team.

    Good luck!

    Interview Questions

    • The questions asked are the same across the board, reported by other reviewers. It is very important to know the STAR format - Situation (setting the scene and providing the necessary details of your example ) Task (describe what your responsibility was in that situation) Action (explain what YOU did , what steps you took to reach the goal/solve the problem) and Result (share the outcomes that your actions achieved). Frame your answers as it relates to customer service. This format is like telling a story with a beginning, middle, end. Be prepared, but try not to overthink it.   Answer Question
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