- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
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I have been working at Signpost full-time (Less than a year)
I love the culture. People who work hard are respected. Additionally, hilariously unique (but determined) personalities fill the Austin office. I’ve worked in several different industries, and I’ve never met a group more engaging on a personal level than this crew. There’s always someone willing to help or lend a hand, or help tighten up your sales pitch. Management gets their hands dirty and there’s no ivory tower perspective here.
Also, the product works. It’s nice to know that what you sell can make an impact on someone’s small business, and I can verify from some of my own packages sold that this is true.
It’s a sales job. It’s a cold calling sales job. You have to have tough skin and the ability to persevere when A) People don’t understand the product and hang up on you. B) When your colleagues make bank one month and you don’t... My guess is some of the recent poor reviews didn’t make bank.
Advice to Management
Do more to encourage and strengthen your tenured employees. The business is expanding, and that’s great! But those tenured employees will help you in a way new hires can’t.
Side note: If initial base pay was even a few grand higher, I bet you’d get happier people.
I applied online. The process took 2 weeks. I interviewed at Signpost (Austin, TX) in November 2019.
I honestly don't know if the interview process was terrible or if this just wasn't a good fit, but I hated it.
First, I had a phone screen with the head of sales in Denver. He seemed really professional and told me the salary range I was expecting was perfectly on target with what they offer (I later found out this was a complete lie). He scheduled my onsite interview in Austin later that day and I was excited to come in.
This is when things started to get annoying and weird. I got one confirmation email that asked me to reply to it - attached to the email was a 3 page PDF document "detailing" what I should expect at the onsite interview. There was almost a full page outlining the mock pitch/coldcall portion of the interview, and there was so much information in this "guide" I got very nervous and prepared quite a bit. Between receiving that email and responding to confirm it and the date of the interview I received TWO MORE emails asking me to confirm that I would be attending the interview. Sketchy.
Once I got to the office, it looked dirty and poorly kept but I had been told up until this point, both directly and through the expectations set in the "guide" emailed to me, that I should dress my best. I was clearly overdressed for this interview, and immediately uncomfortable. All the confirmation emails I got said I needed to arrive at least 5-10min early which I did, however, I was made to wait until 10min after the scheduled interview time before we got started, meaning I waited 20min for no reason.
When I finally sat down with the interviewer, he talked about himself for a good 10min before asking me anything about myself. When it got to the mock pitch section, the instructions I was given made no sense and didn't even reference the "guide" I was told to study. As I gave it my best shot, the interviewer interrupted me multiple times to give me advice that didn't make any sense. After talking with him, another person took me over to a desk and basically watched me make cold calls for about 15min. At the end of this visit, I was invited back for a final interview and the manager scheduling it with me made a comment about me being overdressed. Rude.
When I came back in, I was only made to wait 5min to get started. This time, the manager who had set this meeting was interviewing me. I timed it and he talked about himself - including really personal details about his marriage and personal life - for 20minutes before asking me anything about myself. Instead of a true conversation, he asked me question after question without really transitioning between them or engaging with me. When it came time for me to ask him questions, each one of his answers was longer than 3min.
He made me a verbal offer at the end of the interview, but when I told him I needed time to think on it he was really rude and put a lot of pressure on me to say yes right away. I don't think that's professional, and especially since the salary he was offering was not at all what I was told at the beginning, it all seemed like they were trying to pull the wool over my eyes to get me to accept.
Overall a really uncomfortable process.