TMX Finance Family of Companies Pasadena Office | Glassdoor

TMX Finance Family of Companies Pasadena, TX

TMX Finance Family of Companies Pasadena, TX Reviews

  • Helpful (1)

    "Prior Store and General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Pasadena, TX
    Former Employee - General Manager in Pasadena, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TMX Finance Family of Companies full-time (More than 3 years)

    Pros

    Hourly pay ($12/HR+Bonus for Store Manager and $12/HR no bonus for Customer service representative) / Salary 30K+20K guaranteed bonus (General Manager) is competitive. One only has to worry about selling/providing only one type of product (Title loans) unlike other finance companies. Peers and other fellow employees are fairly united and easy to get along with.

    Cons

    (Speaking about 3 year Houston area experience) MINIMAL OT in order to reduce expenses = higher profit = bigger bonus for mainly supervisors (DDOs) and higher. Most stores are ran by an average of only 3 employees (General manager, Store manager, Customer service representative). Office hours are from 9-7 M-F, 10-2 Sat (Just recently changed) General Manager is not required, But EXPECTED to work open to close everyday unless collections are not to company standard which in that case He/She is expected to be at office an hour prior to open and an hour after closing to improve results (Most stores fall in this category). If not on salary, only 2 paid holidays (Thanksgiving and Christmas) have to work day before and day after in order to get them paid. No vacation approval between mid November until after Christmas (approval given only on case by case) due to "busy season". Collection and business growth goals (even though not impossible to achieve, VERY FEW stores achieve it) are realistically difficult to achieve as the business depends on customer referrals, business to business referrals, store location, in other words GREAT CUSTOMER SERVICE and LUCK . The lending procedures keep constantly changing by either city restrictions and regulations or company lending guidance limits (Over 5 last minute changes in less than 2 years and more to come in the near future) and the goal expectations remained and are actually recently increasing. Training is provided by modules through out a 2 week course and by general manager, but it is done at the office during business hours, it is mainly an on the job training routine/learn as you go from day 1 (keep in mind in most stores is only 3 employees, one of them is you, and there multiple other tasks/reports/customers/answering phones, that need to be addressed as well). Turn over is high due to expectations and constant last minute changes, most employees last an average of 2-3 years. Majority of management is external hire who have the experience of spreadsheets and formulas, but little knowledge of what really happens at store level. Promotions past general manager in this area of the company are RARE, 2-3 in the past 3 years (external hires over 8)

    Advice to Management

    Even though I understand that a few of my comments might be out of your control, most can be addressed and modified in some way shape or form in order to minimize turnover of great employees which in return will increase profits and overall experience..... “The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.”
    ― Max De Pree

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TMX Finance Family of Companies Pasadena, TX Jobs

  • TMX Finance Family of Companies – Pasadena, TX
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    $26k-$57k(Glassdoor Est.)
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  • TMX Finance Family of Companies – Houston, TX
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  • TMX Finance Family of Companies – Houston, TX
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TMX Finance Family of Companies Pasadena, TX Salaries

Salaries in $ (USD)
Average
Min
Max
1 employee salary or estimate
About $30k - $35k
$30k
$35k
About $30k - $35k
$30k
$35k

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