- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at TeamHealth full-time (Less than a year)
Flex time, not micromanaged, chance to address problems found with management and they listen and act on it, no work station sharing, onsite gym, great breakroom, everyone is willing to help and answer questions from the supervisors down to co-workers. Being cross trained in order to handle different claims problems from difference insurances and different states all at the same time keeps it from being repetitive and makes it interesting and constantly learning new things
Working accounts not specifically assigned to you can create problems correcting problems- like you work on a claim and someone follows behind without reading and disregarding all notes on the accounts and undo all of the previous work you have done on it, sometimes complicating matters more than needed! And people in an attempt to meet production do not take the time to actually read and correctly work an account and will just rebill the claim out instead of fixing it, leading it to go back into a worked status and putting it onhold so that by the time it generates back to be worked it has become a timely filing issue and is $$ lost. The time it has to take in order to get a known insurance billing issue and what is required to get it shared as an updated procedure takes a long time- and then have to hope that people pay attention to the new notices that go out.
Advice to Management
Save time and money but proving website access to employees when they start. Instead of having to take the time to realize you need website access, sending in the request, waiting for that to be sent to the person to get approval, then wait for it all to come back down again. We know the set websites we all need to view, so a standard access for each person to be set up when hired would speed up the timeline. Find a way to speed up the process to approve and distribute details when an insurance changes their requirements in order to get claims paid. If they give reps details of how to solve a problem holding multiple claims from payment and that is shared to management the process for that to be approved to share with the team can take too long to get approved into policy and leads to delays or incorrect filing happening in that time. Continue having everyone cross trained on all carriers and states instead of specializing into groups only. Allow PTO to roll over year to year instead of into long term sick. Look into a coding situation that is a carrier tells what is wrong with a claim and if a modifiers needs to be removed in order for them to make the payments then it should be less hassle to remove it. Such as a carrier list every modifier they DO except and have denied the claims that have the one modifier not on their list, but coding will not change or remove the modifier because the handbook does not specifically state "we do not accept..." even when confirmed by phone that they do not accept it and without it they would instantly issue payment, then requesting removal by coding in order to get payment should not be such a problem. It would save the company money in both the time it takes to work the claim and make the request and wait to be told no as well as getting paid for the claim instead of writing it off completely.
Get this page going by posting your interview experience. It only takes a second, and your information is anonymous.Post an Interview