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USAA Phoenix, AZ

USAA Phoenix, AZ Reviews

  • "New Member Solutions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Member Solutions Specialist in Phoenix, AZ
    Former Employee - New Member Solutions Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Work-life balance,
    Choose how you want your break time
    Choose over 52 shift schedule combinations.
    Every employee gets a holiday bonus(December), plus a huge annual employee bonus (February)

    Cons

    Depends on how leadership may treat you.
    However, just experience it for yourself, by applying & make your judgment then when hired.
    If you don't look to promote, leadership may look at you differently.

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USAA Phoenix, AZ Photos

USAA photo of: USAA
USAA photo of: Common Area
USAA photo of: courtyard

USAA Phoenix, AZ Jobs

USAA Phoenix, AZ Salaries

Salaries in $ (USD)
Average
Min
Max
$66,359 per year
$55k
$78k
$66,359 per year
$55k
$78k
31 salaries
$48,439 per year
$38k
$119k
$48,439 per year
$38k
$119k
$47,425 per year
$41k
$54k
$47,425 per year
$41k
$54k

USAA Phoenix, AZ Interviews

Experience

Experience
58%
21%
21%

Getting an Interview

Getting an Interview
78%
8%
5%
4
3
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Injury Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at USAA (Phoenix, AZ) in December 2021.

    Interview

    It's a straight forward process starting with a quick phone screen followed by a virtual interview via Zoom. The interview begins with the managers asking for your background and how that makes you best suited for the position. Then they follow that up with the typical STAR behavioral question. Then they ask a few technical questions. Their final questions are related to your salary requirements and some final information about when you can expect to hear back from them.

    Interview Questions

    • Describe a time you had to manage the expectations of multiple parties within a claim.

      Suppose you receive a claim with the named insured in a non-owned vehicle that they were not at fault for. You receive the claim from their attorney. Choose a state and explain what you would do. (it is worth noting they could not specify if the attorney was even presenting a claim or simply reporting a claim and I was expected to fill in the rest of the information and follow it to a conclusion)   Answer Question
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