Working at [24]7 | Glassdoor

[24]7 Overview

www.247-inc.com
Campbell, CA
10000+ employees
2000
Company - Private
Business Services
$500 million to $1 billion (USD) per year
[24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7’s technology helps companies create a personalized, predictive and effortless customer experience across all channels ... Read more

Mission: At [24]7, we make it simple for consumers to connect with companies to get things done.

Company Updates

  • [24]7 Collaboration with Adobe

    [24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience

    24]7's support for Adobe Cloud Platform - Launch and Standard Data Model enables companies to measure marketing campaigns and easily integrate chat and virtual agent Campbell, Calif - March 21, 2017 - [24]7, a global leader in intent-driven customer engagement solutions, today announced it will work with Adobe on a standard data model to enhance the value of customer data.

  • IBM Watson + Salesforce Einstein Hints at AI's Future for Business

    IBM Watson + Salesforce Einstein Hints at AI's Future for Business

    The tech industry is abuzz over the announcement that IBM (Watson) and Salesforce (Einstein) will integrate their artificial intelligence platforms. While some may see this alliance between two giants as a bit concerning, I see this as a positive sign, and a sign of big things to come in terms of AI for business.

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[24]7 – Why Work For Us?


Redefining Customer Acquisition and Engagement
In this era of digital disruption, a new approach to engagement is required. [24]7 makes consumer intent the cornerstone of digital transformation. With intent-driven engagement, companies anticipate and act on consumer intent across any channel, collapsing the time to deliver successful outcomes in the moments that matter most.

Know Consumer Intent
We give companies the unparalleled ability to know and act on consumer intent in milliseconds. By applying the power of big data and machine learning, we've developed predictive models that have been tuned by more than one billion annual interactions and have in depth knowledge of more than 70 consumer journeys across multiple verticals.

Deliver Memorable Moments
We help companies create moments that matter for consumers by acting on their intent and driving successful outcomes. We continuously deliver personalized, on-brand experiences in every channel, using data and design for continuous optimization.

Manage Journeys, Not Channels
We manage journeys to deliver a holistic experience that transcends channels. As customers travel along a journey context is maintained across channels. Customers never have to start over.

Transition Easily
Customers can start anywhere with quick deployments that deliver rapid results and scale by leveraging existing technology investments. Designed as SaaS from the start, [24]7's platform is constantly improving while reducing the work required by IT. Our solutions are enterprise-ready, secure, and scalable with hundreds of mission-critical deployments worldwide.

Shared Success Business Model
We've led the industry with our outcomes-based, no risk model. Our success-based pricing is based on achieving agreed-upon measurable outcomes. This means minimal upfront investment and a sharp departure from traditional professional services models.

[24]7 is redefining the way that companies interact with customers. We make customer engagement for service and sales simple.

Join our team of talented, amazing people who are revolutionizing customer experience. At [24]7 you will find:

  • Transformative products, services, and leading-edge technologies that turn ordinary customer interactions into extraordinary digital experiences.
  • Great people who work together in smart, inspiring, and collaborative teams where respect for individual talents is revered.
  • Career development opportunities that empower employees to learn, grow, and thrive toward their full potential.
  • An inclusive, open culture that understands that our people are our greatest asset. We value respect, transparency, teamwork, ownership, and results.

1.2 billion smart speech calls per year

127 million virtual agent inquiries per year

40 million agent chats per year

341 million visitors tracked per month

300 engineers & designers

70+ data scientists

100+ patent filings

7,000+ digital chat agents

[24]7 Reviews

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
[24]7 CEO P.V. Kannan
P.V. Kannan
189 Ratings
  • Featured Review

    Helpful (2)

    "Amazing Technology and Fun, Smart People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Campbell, CA
    Current Employee - Marketing in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7 full-time (More than a year)

    Pros

    Technology is amazing - AI, Natural Language, ChatBots, Speech Processing. The company works with the largest enterprises in a range of vertical industries WW. Really smart people who are passionate about helping the company grow. Senior Leadership Team has evolved and working well.

    Cons

    Like any hyper-growth company - space and parking is a bit tight.

    Advice to Management

    Like the emphasis on having strong managers and a great people environment. Keep communicating and being open about how the company is growing.

See All 352 Reviews

[24]7 Interviews

Interview Experience

Interview Experience
52%
19%
28%

Getting an Interview

Getting an Interview
27%
20%
17%
16
10
4
3

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. Featured Interview

    Helpful (2)  

    Intern Interview

    Anonymous Employee in Campbell, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at [24]7 (Campbell, CA) in March 2016.

    Interview

    Applied through an Employee Referral. I had 2 rounds of telephonic interview before I was given the offer. Both of them were technical interviews by developers in the team. They began with the resume questions and jumped into coding. Each phone screen had 2 questions on general topics like Arrays, Strings etc.

    Interview Questions

See All 114 Interviews

[24]7 Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013

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