[24]7.ai Careers | Glassdoor

[24]7.ai Careers

www.247.ai
San Jose, CA
10000+ employees
2000
Company - Private
IT Services
$100 to $500 million (USD) per year
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai technology helps companies create a personalized, predictive and effortless customer experience across all channels. The ... Read more

Mission: At [24]7.ai, we make it simple for consumers to connect with companies to get things done.

Company Updates

  • Have a friend who needs that little push? Motivate them to #StartAFresh right away by referring them to [24]7.ai. Tag them in the comments or share this post with them.

  • DISH and Columbia Go Live with Google’s Business Messages, Leveraging [24]7.ai to Enable Consumer Friendly Experiences. #Messaging

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[24]7.ai – Why Work With Us?


 

[24]7.ai is a global leader in intent-driven customer engagement solutions. We redefine the way companies interact with consumers. We help businesses attract and retain customers by enabling effortless, personalized experiences. Whether consumers use voice, messaging, or any other channel, you can meet them where they are, understand their intent, and deliver the response they need.

Our clients include more than 250 of the world’s largest brands and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to artificial intelligence and customer experience.

Ours is an inclusive culture that enables people to be their best version. One that is a happy place with happy people, where every employee feels aligned to the organization’s vision and values and looks forward to coming to work and giving their best every day.

 

 

[24]7.ai provides consumers with seamless interactions. We deliver the only platform that leverages behavioral, transactional, historical, and other data to anticipate consumer intent for a superior customer experience. Artificial intelligence and human insight come together to predict and resolve consumer inquiries quickly and efficiently. Resolve consumer conversations faster, better, and with measurable reduction in effort, by meeting consumers where they are and addressing their issues on the spot.

  • 1.2B self-service interactions per year
  • 200M+ virtual agent inquiries per year
  • 40M+ agent chats per year
  • 275M web visitors per month
  • 500+ engineers & designers
  • 80+ data scientists (most in industry)
  • 150+ patents and applications
  • 7000+ digital chat agents (#1 worldwide)

 

 

We embrace a culture of ownership, engagement, and interaction – for you and us. We let your imagination and personality shine because we understand that people work best when they are motivated and have good work-life balance. We also embrace an all-inclusive culture, treat you like family, and offer great opportunities to be innovative.

With innovation at the core, our policies are designed to promote your overall growth. There are various policies and programs curated to ensure a secure and comfortable journey for the people of [24]7.ai. Compliance and Risk policies protect and safeguard confidential information of the customers, clients and employees.

We also conduct regular interactions and welcome any feedback for us to constantly refine our policies as suits best for our people.

 

We like high-octane performers. We thus conduct regular training and development sessions to help the employees move ahead and grow in their careers. These sessions are well planned, executed and highly impactful.

Keeping the business context in mind, we have conceptualized and implemented a comprehensive integrated Talent Management Framework, which takes care of critical career passages in an employee’s life cycle. Post training, each participant goes through a three month long Learning Implementation process, to inculcate the learning on the job. The implementation and impact are evaluated by certified panelists.

There are role-based opportunities to build competency, at all levels. Apart from learning, the focus is on the application of the acquired learning on the job, to improve performance and also indoctrinate the required etiquette of our employees. We partner with various departments (Department Heads of the participants, HR, Organization Development team) to ensure smooth and effective training sessions.

 

 

VALUES:

We are proud to be a value-oriented and inclusive culture. We have five core values that we abide by:

  • Respect – It empowers. It establishes. It is the beginning of everything.
  • Transparency – It is the cornerstone that inspires trust and builds relations.
  • Ownership – Take pride in what you do. Own it. Enjoy the sense of belonging.
  • Teamwork – Individuals play the game. But the team beats the odds.
  • Results – It is the power of focus that determines outcomes.

DIVERSITY AND INCLUSION:

We have a Diversity and Inclusion program that specifically focuses on making our workplace feel comfortable for all. Our primary focus is to make differently-abled people and members of the LGBTQIA+ Community feel safe and secure in our workplaces. We set up regular interactions and discussions to talk about how we can work toward this cause in a more effective manner.

We also organize various events as a part of the Diversity and Inclusion program such as celebrating Pride Month/Day, setting up ‘All-Gender Restrooms’, etc.

CELEBRATE:

Our celebrations are filled with breath-taking live performances from our people, including the senior-most employees. We strongly believe that talent should be radiated and showcased unconditionally, due to which we organize regular talent events including dance, music, art, etc.

CORPORATE SOCIAL RESPONSIBILITY:

While we may be hard-headed business professionals, we are also soft-hearted humanitarians. The CSR team takes charge to help contribute to society in any way, shape or form, on behalf of the organization. We conduct various relief drives, funding for underprivileged groups, victimized groups, providing education for underprivileged children, blood donation camps, etc.

[24]7.ai Reviews

  • Featured Review

    "247.ai gets it right!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Staff DevOps/Site Reliability Engineering in Campbell, CA
    Current Employee - Senior Staff DevOps/Site Reliability Engineering in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than 3 years)

    Pros

    Personally I witnessed fellow team members/co-workers willing to share knowledge and ensure your success. 247.ai retained such talent. The company put its hands into a lot of tech in the AI space very early in the game. There are endless opportunities to explore and advance career. Depends on urge/drive on how much one would wish to take. It is very rewarding incentive. The managers are willing to help and will take time out of their day to dedicate to helping you if needed. Overall, the company itself has been around for about 20 years now. Touches an upper cap of over $300 million in revenue. Not an easy feat. While market turbulence is a reality, personally felt the company sustains itself with ease.

    Cons

    For the amount of complex AI products and projects underneath, there is a need for more technical program managers in the company. That enables teams to be productive and laser focused on outcomes.

See All 1,255 Reviews

[24]7.ai Photos

[24]7.ai photo of: Front Facia
[24]7.ai photo of: Collaboration Room
[24]7.ai photo of: 247ai Wellness Center
[24]7.ai photo of: 247ai Music Hall
[24]7.ai photo of: 247 Customer Philippines 2
[24]7.ai photo of: 247 Customer Philippines 1
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[24]7.ai Interviews

Experience

Experience
54%
19%
27%

Getting an Interview

Getting an Interview
23%
19%
18%
13
12
10
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Director Interview

    Anonymous Interview Candidate in San Jose, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at [24]7.ai (San Jose, CA).

    Interview

    Disjointed interview process with unskilled and poorly prepared interview team. SVP was last and he forgot everything we talked about in the first phone interview. The interviewers told the truth about the dysfunction and toxic work environment, high turnover and inability to attract candidates

    Interview Questions

    • Can you function in a toxic environment   1 Answer
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[24]7.ai Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013
  • Speech Technology Magazine Star Performers, 2012, Speech Technology Magazine, 2012
  • Speech Technology Magazine Star Performers, 2013, Speech Technology Magazine, 2013
  • Hosted Speech Applications in North America, 2011, Ovum Decision Matrix, 2011
  • Won the Best employer award, World HRD Congress, 2010, World HRD Congress, 2010
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