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[24] Overview
San Jose, CA
10000+ employees
Company - Private
Advertising & Marketing
$100 to $500 million (USD) per year

Working at [24]

[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24] technology helps companies create a personalized, predictive and effortless customer experience across all channels. The ... Read more

Mission: At [24], we make it simple for consumers to connect with companies to get things done.

Company Updates

  • [24]7 Introduces Customer Journey Analytics Solution which analyzes and visualizes customer journeys that occur over time, extend across channels and devices, and span different IT systems, and provides insights into a customer's journey:

    [24]7 Introduces Customer Journey Analytics Solution Designed to Help Businesses Diagnose and Solve Customer Experience Issues

    Strategic acquisition of customer journey analytics technology allows businesses to receive deeper customer experience insights that lead to powerful digital transformation San Jose, Calif - August 1, 2017 - [24]7, a global leader in intent-driven customer engagement solutions, announced the addition of [24]7 Customer Journey Analytics to its products and services portfolio.

  • 2018 will be the year that true proponents of Artificial Intelligence shine through their business. Read our founder P V Kannan's insight on what are the big trends that will shake 2018:

    AI in 2018 - The Great Shakeout and Other Trends #BigIdeas2018

    In 2017 AI was everywhere. It seemed like every company added "AI" to their software whether it truly leveraged artificial intelligence or not. So

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[24] – Why Work For Us?

Redefining Customer Acquisition and Engagement
In this era of digital disruption, a new approach to engagement is required. [24]7 makes consumer intent the cornerstone of digital transformation. With intent-driven engagement, companies anticipate and act on consumer intent across any channel, collapsing the time to deliver successful outcomes in the moments that matter most.

Know Consumer Intent
We give companies the unparalleled ability to know and act on consumer intent in milliseconds. By applying the power of big data and machine learning, we've developed predictive models that have been tuned by more than one billion annual interactions and have in depth knowledge of more than 70 consumer journeys across multiple verticals.

Deliver Memorable Moments
We help companies create moments that matter for consumers by acting on their intent and driving successful outcomes. We continuously deliver personalized, on-brand experiences in every channel, using data and design for continuous optimization.

Manage Journeys, Not Channels
We manage journeys to deliver a holistic experience that transcends channels. As customers travel along a journey context is maintained across channels. Customers never have to start over.

Transition Easily
Customers can start anywhere with quick deployments that deliver rapid results and scale by leveraging existing technology investments. Designed as SaaS from the start, [24]7's platform is constantly improving while reducing the work required by IT. Our solutions are enterprise-ready, secure, and scalable with hundreds of mission-critical deployments worldwide.

Shared Success Business Model
We've led the industry with our outcomes-based, no risk model. Our success-based pricing is based on achieving agreed-upon measurable outcomes. This means minimal upfront investment and a sharp departure from traditional professional services models.

[24]7 is redefining the way that companies interact with customers. We make customer engagement for service and sales simple.

Join our team of talented, amazing people who are revolutionizing customer experience. At [24]7 you will find:

  • Transformative products, services, and leading-edge technologies that turn ordinary customer interactions into extraordinary digital experiences.
  • Great people who work together in smart, inspiring, and collaborative teams where respect for individual talents is revered.
  • Career development opportunities that empower employees to learn, grow, and thrive toward their full potential.
  • An inclusive, open culture that understands that our people are our greatest asset. We value respect, transparency, teamwork, ownership, and results.

1.2 billion smart speech calls per year

127 million virtual agent inquiries per year

40 million agent chats per year

341 million visitors tracked per month

300 engineers & designers

70+ data scientists

100+ patent filings

7,000+ digital chat agents

[24] Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
[24] CEO P.V. Kannan
P.V. Kannan
306 Ratings
  • Featured Review

    Helpful (11)

    "Amazing Technology and Fun, Smart People"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Campbell, CA
    Current Employee - Marketing in Campbell, CA
    Positive Outlook
    Approves of CEO

    I have been working at [24] full-time (More than a year)


    Technology is amazing - AI, Natural Language, ChatBots, Speech Processing. The company works with the largest enterprises in a range of vertical industries WW. Really smart people who are passionate about helping the company grow. Senior Leadership Team has evolved and working well.


    Like any hyper-growth company - space and parking is a bit tight.

    Advice to Management

    Like the emphasis on having strong managers and a great people environment. Keep communicating and being open about how the company is growing.

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[24] Photos

[24] photo of: [24]7
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
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[24] Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (6)  

    Intern Interview

    Anonymous Employee in Campbell, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took a week. I interviewed at [24] (Campbell, CA) in March 2016.


    Applied through an Employee Referral. I had 2 rounds of telephonic interview before I was given the offer. Both of them were technical interviews by developers in the team. They began with the resume questions and jumped into coding. Each phone screen had 2 questions on general topics like Arrays, Strings etc.

    Interview Questions

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[24] Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013

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