Working at [24] | Glassdoor

[24] Overview
San Jose, CA
10000+ employees
Company - Private
Advertising & Marketing
$100 to $500 million (USD) per year
[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24] technology helps companies create a personalized, predictive and effortless customer experience across all channels. The ... Read more

Mission: At [24], we make it simple for consumers to connect with companies to get things done.

Company Updates

  • Our league of dedicated and driven heroes do #WhateverItTakes to deliver the best customer experience for global iconic brands.

  • As #chatbots are called upon to perform a greater range of tasks, they’ll rely more on back office bots to find information and complete transactions for customers. Learn more in this CMSWire feature by our CTO Patrick Nguyen.

    Combine Chatbots and RPA Bots for Better Customer Service

    Although enterprise interest in bots seems to be at an all-time high, Gartner reports that 68% of customer service leaders believe bots and virtual assistants will become even more important in the next two years. As bots are called upon to perform a greater range of tasks, chatbots will increasingly rely on back office bots to find information and complete transactions on behalf of customers.

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[24] – Why Work For Us?

Redefining Customer Acquisition and Engagement
In this era of digital disruption, a new approach to engagement is required. [24]7 makes consumer intent the cornerstone of digital transformation. With intent-driven engagement, companies anticipate and act on consumer intent across any channel, collapsing the time to deliver successful outcomes in the moments that matter most.

Know Consumer Intent
We give companies the unparalleled ability to know and act on consumer intent in milliseconds. By applying the power of big data and machine learning, we've developed predictive models that have been tuned by more than one billion annual interactions and have in depth knowledge of more than 70 consumer journeys across multiple verticals.

Deliver Memorable Moments
We help companies create moments that matter for consumers by acting on their intent and driving successful outcomes. We continuously deliver personalized, on-brand experiences in every channel, using data and design for continuous optimization.

Manage Journeys, Not Channels
We manage journeys to deliver a holistic experience that transcends channels. As customers travel along a journey context is maintained across channels. Customers never have to start over.

Transition Easily
Customers can start anywhere with quick deployments that deliver rapid results and scale by leveraging existing technology investments. Designed as SaaS from the start, [24]7's platform is constantly improving while reducing the work required by IT. Our solutions are enterprise-ready, secure, and scalable with hundreds of mission-critical deployments worldwide.

Shared Success Business Model
We've led the industry with our outcomes-based, no risk model. Our success-based pricing is based on achieving agreed-upon measurable outcomes. This means minimal upfront investment and a sharp departure from traditional professional services models.

[24]7 is redefining the way that companies interact with customers. We make customer engagement for service and sales simple.

Join our team of talented, amazing people who are revolutionizing customer experience. At [24]7 you will find:

  • Transformative products, services, and leading-edge technologies that turn ordinary customer interactions into extraordinary digital experiences.
  • Great people who work together in smart, inspiring, and collaborative teams where respect for individual talents is revered.
  • Career development opportunities that empower employees to learn, grow, and thrive toward their full potential.
  • An inclusive, open culture that understands that our people are our greatest asset. We value respect, transparency, teamwork, ownership, and results.

1.2 billion smart speech calls per year

127 million virtual agent inquiries per year

40 million agent chats per year

341 million visitors tracked per month

300 engineers & designers

70+ data scientists

100+ patent filings

7,000+ digital chat agents

[24] Reviews

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[24] CEO P.V. Kannan
P.V. Kannan
444 Ratings
  • "Amazing work environment"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst
    Former Employee - Data Analyst

    I worked at [24] full-time


    The team were very helping and understanding.


    There was no cafeteria within the office.

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[24] Photos

[24] photo of: [24]7
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
[24] photo of: #HUM2017 - Finale
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[24] Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (13)  

    Intern Interview

    Anonymous Employee in Campbell, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took a week. I interviewed at [24] (Campbell, CA) in March 2016.


    Applied through an Employee Referral. I had 2 rounds of telephonic interview before I was given the offer. Both of them were technical interviews by developers in the team. They began with the resume questions and jumped into coding. Each phone screen had 2 questions on general topics like Arrays, Strings etc.

    Interview Questions

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[24] Awards & Accolades

  • America's Most Promising Companies, Forbes, 2013

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