Mission: At 7.ai, we make it simple for consumers to connect with companies to get things done.
7 Introduces Customer Journey Analytics Solution which analyzes and visualizes customer journeys that occur over time, extend across channels and devices, and span different IT systems, and provides insights into a customer's journey: http://glassdoor.com/slink.htm?key=vQ4Sa
2018 will be the year that true proponents of Artificial Intelligence shine through their business. Read our founder P V Kannan's insight on what are the big trends that will shake 2018: http://glassdoor.com/slink.htm?key=vQgD0
Redefining Customer Acquisition and Engagement
In this era of digital disruption, a new approach to engagement is required. 7 makes consumer intent the cornerstone of digital transformation. With intent-driven engagement, companies anticipate and act on consumer intent across any channel, collapsing the time to deliver successful outcomes in the moments that matter most.
Know Consumer Intent
We give companies the unparalleled ability to know and act on consumer intent in milliseconds. By applying the power of big data and machine learning, we've developed predictive models that have been tuned by more than one billion annual interactions and have in depth knowledge of more than 70 consumer journeys across multiple verticals.
Deliver Memorable Moments
We help companies create moments that matter for consumers by acting on their intent and driving successful outcomes. We continuously deliver personalized, on-brand experiences in every channel, using data and design for continuous optimization.
Manage Journeys, Not Channels
We manage journeys to deliver a holistic experience that transcends channels. As customers travel along a journey context is maintained across channels. Customers never have to start over.
Customers can start anywhere with quick deployments that deliver rapid results and scale by leveraging existing technology investments. Designed as SaaS from the start, 7's platform is constantly improving while reducing the work required by IT. Our solutions are enterprise-ready, secure, and scalable with hundreds of mission-critical deployments worldwide.
Shared Success Business Model
We've led the industry with our outcomes-based, no risk model. Our success-based pricing is based on achieving agreed-upon measurable outcomes. This means minimal upfront investment and a sharp departure from traditional professional services models.
7 is redefining the way that companies interact with customers. We make customer engagement for service and sales simple.
Join our team of talented, amazing people who are revolutionizing customer experience. At 7 you will find:
1.2 billion smart speech calls per year
127 million virtual agent inquiries per year
40 million agent chats per year
341 million visitors tracked per month
300 engineers & designers
70+ data scientists
100+ patent filings
7,000+ digital chat agents
I have been working at 7.ai full-time (More than a year)
Technology is amazing - AI, Natural Language, ChatBots, Speech Processing. The company works with the largest enterprises in a range of vertical industries WW. Really smart people who are passionate about helping the company grow. Senior Leadership Team has evolved and working well.
Like any hyper-growth company - space and parking is a bit tight.
Advice to Management
Like the emphasis on having strong managers and a great people environment. Keep communicating and being open about how the company is growing.
I applied through an employee referral. The process took a week. I interviewed at 7.ai (Campbell, CA) in March 2016.
Applied through an Employee Referral. I had 2 rounds of telephonic interview before I was given the offer. Both of them were technical interviews by developers in the team. They began with the resume questions and jumped into coding. Each phone screen had 2 questions on general topics like Arrays, Strings etc.