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1-800 CONTACTS Overview

Headquarters Draper, UT
Size 501 to 1000 Employees
Founded 1995
Type Company - Private
Industry Retail
Revenue $100 to $500 million (USD) per year
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door ... More

Mission: "Customer retention is what drives us. The real value in this business is the reputation we build. Contact lenses are just the product we deliver. What we really sell is service."

Company Updates

  • Have you worked for a company that really seemed to care about its employees? It can make all the difference when it comes to enjoying your job. One way we show our love for employees: our onsite fitness center, which includes cardio equipment, free weights, machines, personal trainers, aerobics classes, complete with locker room and showers. Salt Lake recently ranked #12 in fittest cities around the country. We are proud to do our part in helping create a fit city. http://glassdoor.com/slink.htm?key=vI63O

    Wanna Go To Fit City? List Ranks America's 50 Fittest Metro Areas

    The new American Fitness Index is out, with some good news and bad news. Five metro areas fell five or more slots; nine others rose by five or more places. The rankings tally several criteria, from rates of smoking, diabetes and obesity to access to parks.

  • This past weekend, we treated our associates to a private screening of Avengers: Age of Ultron. They work so hard for us, and we love taking time regularly to show our appreciation. Keep up the great work, 1-800 CONTACTS associates!

1-800 CONTACTS – Why Work For Us?

As the world's largest contact lens store®, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of almost 10 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.

In the last 11 years, 1-800 CONTACTS has filled more than 15 million orders for over 5 million customers. In a single day, we sell as many contact lenses as 2,500 retail optical shops combined. Our large volume and central distribution facility help keep costs down - and we pass the savings on to you.

At 1-800 CONTACTS, our goal is to make it as easy and convenient as possible to purchase your contacts. In support of that goal, we offer simple ordering by phone, Internet, mail or fax, along with over 250 trained customer service agents ready to provide live help 7 days a week. With the largest inventory of contact lenses on the planet, no one is more likely to have your exact prescription in stock and ready to ship. Having your lenses come to you saves time, no more running around town to pick up contact lenses. It's that simple. At 1-800 CONTACTS we deliver, you save.

As a winner of multiple awards for its culture, work-life balance, growth and programs, 1-800 CONTACTS provides its employees with a uniquely rewarding employment experience. With its entrepreneurial spirit and steady growth, employees at all levels enjoy opportunities to truly make a difference and contribute to a great organization’s success.

1-800 CONTACTS invests heavily in its employees beyond the core benefits typically offered by organizations. Whether it’s the on-site fitness center with free trainers, heavily subsidized meals in the on-site restaurant, free movie events for employees and their families or the massive Summer picnic, the organization creates a fun, winning environment that is appreciated by the entire family.

Impacting the work experience perhaps greater than the awards and benefits are the professionals that work at 1-800 CONTACTS. With its record of success and growth, 1-800 CONTACTS consistently attracts and retains top talent at all levels. Most employees will report that they truly enjoy and respect their colleagues and company leadership.

Customer Service Video

Culture Video

Customer Service Rep Position

Full-time associates (scheduled and working a minimum of 30 hours per week) are eligible for medical, dental and life and disability insurance. Associates also enjoy a healthy 401(k) match, personal time and paid holidays, tuition reimbursement, employee assistance programs and much more.

Additional benefits available to all associates include: free on-site fitness facility with personal trainers and wellness incentives, heavily subsidized on-site restaurant, free vision clinic, many company events and much more.

Since 2003, 1-800 CONTACTS has been recognized for many successes, including receiving Best Places to Work and Workplace Flexibility Awards.

From an exceptional culture to great benefits, 1-800 CONTACTS takes care of its associates.


1-800CONTACTS and its associates are actively engaged with our customers, community and charitable organizations.  Our associates serve with many community, service, school, and charitable organizations contributing time, talent and their own funds.   In addition they serve on committees and in volunteer positions.  The Company donates money to Utah based 501(c)3 eligible organizations through the Corporate Contributions Committee.

1-800 CONTACTS’ charitable donations focus on, but are not limited to, health and vision related charities.  In addition, the Company provides short-term financial emergency support through the Associate Outreach Fund for 1-800 CONTACTS associates experiencing personal financial challenges.



“There are SO many things that friends and family are jealous of about my job here at 1-800 CONTACTS. The onsite restaurant, the fitness center, the extensive wellness program, free breakfast, free movies during the film festivals, an elaborate summer party, and all the incredible events put on make this company so much fun to work for. I tell everyone I associate with that I have my dream job, and I do.” --Joleen Glassett, Health & Wellness Program Coordinator


“1-800 CONTACTS utilizes middle management very well. The heart and soul of the company is a group of smart, creative thinkers who just get things done. The Executive Leadership team relies on the Managers and Associate Directors to make decisions and execute ideas without having to be micro-managed. Few companies have a core team that compliments the Executive Leadership team so well.” --Molly Zarbock, Associate Controller


“The thing I like most about 1-800 CONTACTS are my coworkers. They make coming to work every day enjoyable and it’s great to be a part of something where everyone understands and is working towards the same goals.” --Eric Farmer, Marketing Manager


“The Film Festivals and big parties constantly surprise my family and friends. Most people see their work places as a paycheck and nothing more. This company has a real family feel. I belong to something bigger than myself or my immediate responsibilities.        --Brenna Minor, Reception


“I was actually going to turn down the offer because I really liked the company where I was at. However, three different people in 1-800 management called me and asked if I had any questions, and showed more interest in me as a person than I had ever received at my old company. I would say that this has remained true, that 1-800 cares more about their employees than the majority of the companies out there. I have had other opportunities and offers, but have stayed almost 10 years now because of how I am treated, taken care of, and the team we are all a part of.” --Mark Ballstaedt, IT Director


“One aspect of our company that really stands out to me is our dedication to continuing the development and training of our employees. I have never worked for a company that offers so many opportunities to learn and develop your skills. I have taken advantage of many of these programs and they have helped me tremendously to gain the professional skills and traits that any employer would be looking for.” --Brian Petersen, Corporate Trainer


“What was I most excited about? The fact that 1-800 actually walked the walk. I’ve never worked for a company that has such a strong culture and undeviating loyalty to its associates and customers.” --Dustin Dipo, Call Center Manager

1-800 CONTACTS Reviews

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Recommend to a friend
Approve of CEO
1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
47 Ratings
  • Featured Review

    Helpful (3)

    Customer service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Draper, UT
    Current Employee - Customer Service Representative in Draper, UT
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (Less than a year)


    This place has it all personal trainers in a great gym free of charge for employees and their families. Discounted delicious food you won't even believe the food for between $1.00 and 2.50 for employees. On site massage therapist. Really nice people and no micro managing. Lots of room for growth in the company all managers and higher ups all started as entry level employees.


    Have not found any yet! Great place to work. I know I am suppose to write 20 words I will update this if I find some cons.

    Advice to Management

    Keep up the good work on keeping your employees happy!

1-800 CONTACTS Photos

1-800 CONTACTS Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Inbound Customer Service Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    No Offer
    Neutral Experience
    Difficult Interview


    I applied through an employee referral. The process took a week. I interviewed at 1-800 CONTACTS (Salt Lake City, UT) in September 2015.


    Applied online. Then did a video interview (over my cell phone) and answered six questions. Then was asked to come in for an in-person interview. During the in-person interview process, I first job shadowed for 20-30 minutes. Next, I met with the recruiter and a manager and answered another 5-6 questions. Afterwards, I took a computer skills test and a typing test, then got a tour of facility.

    Interview Questions

    • Tell us about a time when you had a conflict with a coworker or manager and what was the outcome?   Answer Question

1-800 CONTACTS Awards & Accolades

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  • Best of State, Best of State, 2014
  • Best Companies to Work For, Utah Business Magazine, 2013
  • Alfred P. Sloan Awards for Excellence in Workplace Effectiveness and Flexibility, Alfred P. Sloan Awards, 2013
  • 2012 Work/Life Award, Utah Department of Workforce Services, 2012
  • Alfred P. Sloan Awards for Excellence in Workplace Effectiveness and Flexibility, Salt Lake Chamber Women's Business Center, 2012
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