Working at 1-800 CONTACTS | Glassdoor

1-800 CONTACTS Overview

Draper, UT
1001 to 5000 employees
1995
Company - Private
Other Retail Stores
$100 to $500 million (USD) per year
As the world's largest contact lens store, 1-800 Contacts is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 Contacts, you will receive the exact same contact lenses your doctor prescribed, delivered to your ... Read more

Mission: "Customer retention is what drives us. The real value in this business is the reputation we build. Contact lenses are just the product we deliver. What we really sell is service."

Company Updates

  • Last month the UX Club at UVU came onsite to our Draper campus. After a tour of the building and lunch at our 20/20 Grille, our design team led them through a short design challenge with our mobile app. The session was incredibly valuable, and it was so great getting to collaborate with these talented individuals! #uxdesign #uvu

  • With the month drawing to an end, we reflect back on this quarter’s Live for the Impossible event with pride. Being able to work for a company that is willing to dedicate two full days each quarter to self-directed innovation is pretty amazing. Investing in our people and their passions continues to be an integral part of our culture and DNA. There were over a dozen associate-driven ideas this quarter, and it was awesome seeing what they were able to achieve.

    We want to thank all of our associates that participated and poured their hearts into their projects. A special shout-out to our winners, Kirk Graves (Most Impactful to the Business), Tyler Winzenried and Jenny Walsh (Most Creative), and Mike Curtis (Best Presentation). From our tech-focused efforts to our beautiful, new mural, we’d say this round was another success!

    #1800contacts #innovation #livefortheimpossible

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1-800 CONTACTS – Why Work With Us?


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As a winner of multiple awards for its culture, work-life balance, growth and programs, 1-800 CONTACTS provides its employees with a uniquely rewarding employment experience. With its entrepreneurial spirit and steady growth, employees at all levels enjoy opportunities to truly make a difference and contribute to a great organization’s success.

1-800 CONTACTS invests heavily in its employees beyond the core benefits typically offered by organizations. Whether it’s the on-site fitness center with free trainers, heavily subsidized meals in the on-site restaurant, free movie events for employees and their families or the massive Summer picnic, the organization creates a fun, winning environment that is appreciated by the entire family.

Impacting the work experience perhaps greater than the awards and benefits are the professionals that work at 1-800 CONTACTS. With its record of success and growth, 1-800 CONTACTS consistently attracts and retains top talent at all levels. Most employees will report that they truly enjoy and respect their colleagues and company leadership.

Full-time associates (scheduled and working a minimum of 30 hours per week) are eligible for medical, dental and life and disability insurance. Associates also enjoy a healthy 401(k) match, personal time and paid holidays, tuition reimbursement, employee assistance programs and much more.

Additional benefits available to all associates include: free on-site fitness facility with personal trainers and wellness incentives, heavily subsidized on-site restaurant, free vision clinic, many company events and much more.

Since 2003, 1-800 CONTACTS has been recognized for many successes, including receiving Best Places to Work and Workplace Flexibility Awards.

From an exceptional culture to great benefits, 1-800 CONTACTS takes care of its associates.

 

1800 Contacts supports local firefighters!

We've often been asked, "What is your culture?"  Our response is simple, "It's people taking care of people."  Whether it's our customer, our associate or our community, this principle is central to who we are .   What an awesome opportunity to show support to our local firefighters with these donations!  Their service is very much appreciated!

https://www.facebook.com/Z104Country/videos/2048221945187881/ 


“There are SO many things that friends and family are jealous of about my job here at 1-800 CONTACTS. The onsite restaurant, the fitness center, the extensive wellness program, free breakfast, free movies during the film festivals, an elaborate summer party, and all the incredible events put on make this company so much fun to work for. I tell everyone I associate with that I have my dream job, and I do.” --Joleen Glassett, Health & Wellness Program Coordinator

 

“1-800 CONTACTS utilizes middle management very well. The heart and soul of the company is a group of smart, creative thinkers who just get things done. The Executive Leadership team relies on the Managers and Associate Directors to make decisions and execute ideas without having to be micro-managed. Few companies have a core team that compliments the Executive Leadership team so well.” --Molly Zarbock, Associate Controller

 

“The thing I like most about 1-800 CONTACTS are my coworkers. They make coming to work every day enjoyable and it’s great to be a part of something where everyone understands and is working towards the same goals.” --Eric Farmer, Marketing Manager

 

“The Film Festivals and big parties constantly surprise my family and friends. Most people see their work places as a paycheck and nothing more. This company has a real family feel. I belong to something bigger than myself or my immediate responsibilities.        --Brenna Minor, Reception

 

“I was actually going to turn down the offer because I really liked the company where I was at. However, three different people in 1-800 management called me and asked if I had any questions, and showed more interest in me as a person than I had ever received at my old company. I would say that this has remained true, that 1-800 cares more about their employees than the majority of the companies out there. I have had other opportunities and offers, but have stayed almost 10 years now because of how I am treated, taken care of, and the team we are all a part of.” --Mark Ballstaedt, IT Director

 

“One aspect of our company that really stands out to me is our dedication to continuing the development and training of our employees. I have never worked for a company that offers so many opportunities to learn and develop your skills. I have taken advantage of many of these programs and they have helped me tremendously to gain the professional skills and traits that any employer would be looking for.” --Brian Petersen, Corporate Trainer

 

“What was I most excited about? The fact that 1-800 actually walked the walk. I’ve never worked for a company that has such a strong culture and undeviating loyalty to its associates and customers.” --Dustin Dipo, Call Center Manager

1-800 CONTACTS Reviews

  • Featured Review

    "Great Place to work! Really take care of the people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (More than 10 years)

    Pros

    I work in the IT department at 1-800 Contacts. We are doing some exciting things. The pros are:
    1. Constantly improving and searching for a better way to use technology to improve our customer experiences.
    2. Working with great people who are passionate about technology.
    3. Opportunity to contribute directly to the company and quickly see the results of those contributions in better customer satisfaction or conversion. Great partnership with other dept. in the organization.
    4. Amazing restaurant with great food so I don't have to worry about lunch or breakfast. Just order and pick it up at a significantly discounted price.
    5. Fitness center with programs that help me be healthier, and free personal trainers.
    6. Ability to disrupt the vision industry.
    7. Great work life balance.
    8. Fun company events.

    Cons

    Not a fan of this years IT holiday party, but that is just a personal preference.

    Advice to Management

    Keep innovating and driving industry disruption.

See All 260 Reviews

1-800 CONTACTS Photos

1-800 CONTACTS photo of: Leadership book discussions are always better on the basketball court! #lifeat1800contacts
1-800 CONTACTS photo of: We had a great time dressing up for Halloween last month! #lifeat1800contacts #spooktacular
1-800 CONTACTS photo of: Congratulations to our associates celebrating 10, 15, even 20 years with 1-800!
1-800 CONTACTS photo of: We love our new mascot #Seemore and don’t care who knows it. :) #lifeat1800contacts
1-800 CONTACTS photo of: Release the stigma around suicide and start a conversation. #SuicidePreventionAwareness
1-800 CONTACTS photo of: Another great event in the books! #LifeAt1800Contacts #Topgolf #EaglewoodGolfCourse
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1-800 CONTACTS Interviews

Experience

Experience
60%
19%
21%

Getting an Interview

Getting an Interview
65%
22%
7%
4
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Retention Specialist Interview

    Anonymous Employee in Draper, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at 1-800 CONTACTS (Draper, UT) in April 2019.

    Interview

    Quick assessment test in a private room on the computer to evaluate computer competency followed by a building tour and introduction to the interviewer. They then had me shadow a call center agent to allow opportunity for pointed question development and finished with a one on one interview with the team lead I would be working for.

    Interview Questions

    • Describe a time you went above and beyond for a customer.   1 Answer
See All 47 Interviews

1-800 CONTACTS Awards & Accolades

  • Best Companies to Work For, Utah Business Magazine, 2013
  • Best of State, Best of State, 2014
  • Customer Experience Excellence Awards, Gartner and 1 to 1 Media, 2015
  • Platinum Award for Customer Insights, Loyalty360, 2016
  • Best Companies to Work For, Utah Business Magazine, 2017
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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