1-800 CONTACTS Overview

  • www.1800contacts.com
  • Draper, UT
  • 1001 to 5000 Employees
  • 1995
  • Company - Private
  • Other Retail Stores
  • $100 to $500 million (USD)

There’s a saying in the company that goes all the way back to the founder: “Contact lenses are just the product we deliver. What we really sell is service.” That idea of taking care of people and creating remarkable experiences – and that there’s always a better way to do it – ...
Mission: "Customer retention is what drives us. The real value in this business is the reputation we build. Contact lenses are just the product we deliver. What we really sell is service."

Company Updates

June 28, 2021
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We’re throwing back to our Juneteenth Celebrations earlier this month. In our companywide newsletter, we shared educational resources about this important American holiday, and highlighted the different events happening in both our Utah and North Carolina communities. The Friday before Juneteenth, our Charlotte associates celebrated with some amazing food from Made From Scratch, a Black-owned food truck that specializes in comfort food. (Picture mac and cheese, crispy shrimp, chicken and waffles, Brussels sprouts, and impossible burgers. #yum) Our associates also played Juneteenth trivia and had the chance to win custom Juneteenth merchandize designed by our very own associates! #lifeat1800contacts #juneteenth #madefromscratch #diversityandinclusion #1800contacts
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June 21, 2021
KEY NOT FOUND: company-updates.categories.diversity-and-inclusion
As part of our PRIDE celebrations this month, we invited our Utah associates to decorate a sidewalk space at our Draper campus (or from home). We provided the chalk, snacks, and lunch, but our associates were the ones who made this a truly special event. We loved seeing everyone gather together to celebrate the LGBTQIA+ culture and community. #lifeat1800contacts #pridemonth #1800contacts #diversityandinclusion
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1-800 CONTACTS Reviews

3.9
76%
Recommend to a Friend
94%
Approve of CEO
John Graham
John Graham
71 Ratings
Featured Review
5.0
Current Employee, more than 10 years

"Great Place"

Dec 2, 2020 - Senior Operations Manager in Charlotte, NC
Recommends
Positive Outlook
Approves of CEO

Pros

Growth opportunities and development through multiple branches. A culture that cares about the customer and the team internally. Great work life balance. A CEO with an outstanding vision for grown

Cons

Keep being a great place to work.
See All 321 Reviews

Diversity & Inclusion at 1-800 CONTACTS

4.2
(35 Reviews)

1-800 CONTACTS Photos

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1-800 CONTACTS Interviews

Experience
Positive60%
Negative17%
Neutral23%
Getting an Interview
Applied online65%
Employee Referral22%
Recruiter6%
Difficulty
2.7
Average
HardAverageEasy

  1. Featured Interview

    Chat Agent Interview

    Anonymous Employee in United States
    Accepted Offer
    Neutral Experience
    Easy Interview

    Interview

    One on One Interview. You must also sit with another chat agent and observe what that are doing. Show interest in what the chat agent is doing and ask questions so they know you are involved.
    Interview

    What is one of your weaknesses?

    Answer Question

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1-800 CONTACTS Awards & Accolades

  • Best Companies to Work ForUtah Business Magazine2017
  • Platinum Award for Customer InsightsLoyalty3602016
  • Customer Experience Excellence AwardsGartner and 1 to 1 Media2015
  • Best of StateBest of State2014
  • Best Companies to Work ForUtah Business Magazine2013

Pledges & Certifications

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

Popular Careers with 1-800 CONTACTS Job Seekers

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1-800 CONTACTS FAQ

(40 Questions)

All answers shown come directly from 1-800 CONTACTS Reviews and are not edited or altered.

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What is paid time off like at 1-800 CONTACTS?

...You get so many points and have opportunities to earn more, but you have to spend points for everytime you want any time off....

January 25, 2021

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