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1NW Contact Overview

Headquarters Thousand Oaks, CA
Size 201 to 500 Employees
Founded 2009
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors WEST, LiveOps
NWContact is a 24/7 contact center company providing outsourced customer service and direct response capability to private and public companies. We engage experienced contact center agents who work from their home offices and connect to our system to receive ... More

Mission: Our business proposition is that a client won’t find a US based contact center with better service, more flexibility or lower rates than is offered by 1NWCONTACT. We are always focused on service, quality, productivity and expense management. As an onshore outsource ... More

1NW Contact Reviews

Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Leonard M. Linton
11 Ratings
  • customer service - outbound

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outcall Sales Agent
    Former Employee - Outcall Sales Agent
    Positive Outlook
    Approves of CEO


    Work from home with very flexible hours and decent pay. The application process was easily and the main qualifications where customer service skills and know of basic computer functions.


    The client list that where on campaigns I worked on with other agent where outdated. The autodailer called clients that where not interested, never requested information, wrong number etc. Which made it difficult to reach the required daily quote.

    Advice to Management

    Management was very helpful and supportive. There was great lines of communication and willing to retrain agent if needed as well as notify clients of new positions and campaigns.

1NW Contact Photos

Photo of 223 E Thousand Oaks Blvd. Suite 222 1NW Contact LLC

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1NW Contact Interviews

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Interview Experience


Getting an Interview

Getting an Interview


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Interview Difficulty




    Accepted Offer
    Neutral Experience
    Average Interview


    I applied online. I interviewed at 1NW Contact.


    Hiring process was short, it's a phone interview. Lasted like 30 - 45 minutes. Questions asked is your customer service experience, how long working virtual, do you have a quiet home office, what is your internet carrier.

    Interview Questions

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