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360 Payments Overview

Campbell, CA
1 to 50 employees
2011
Company - Private
Financial Transaction Processing
$5 to $10 million (USD) per year
360 Payments empowers businesses to reach their full potential.

We accomplish this as a payment processing organization headquartered in Silicon Valley, and built by industry experts that believes businesses are more than just ... Read more

Mission: 360 Payments is a merchant processor founded on the beliefs and core values of honesty and integrity. The credit card processing industry is very competitive and can be confusing to business owners. We began this company with the intentions of unveiling the misconceptions of the ... Read more

Company Updates

  • 360 Payments was honored to be named to the Inc. 5000 list of the fastest growing businesses in America in 2017 by Inc. Magazine for the third year in a row.

    The company ranked 1771st this year, following rankings of 1045th in 2016 and 238th in 2015.

    “To make the Inc. 5000 list even once was always a dream of mine,” said 360 Payments co-CEO Lisa Coyle. “To be represented among so many fine American companies three years in a row is an incredible honor, and a testament to how hard our team has worked over the past six years to build the absolute best payments company out there.”

    360 Payments is a customer service focused merchant service provider located in San Jose. The people behind 360 are passionate about improving the merchant’s experience of accepting electronic payments.

    http://glassdoor.com/slink.htm?key=vQUSR

    The Complete Inc. 5000 List of America's Fastest-Growing Companies of 2017

    Check out the businesses that made it onto Inc.'s annual ranking of the fastest-growing U.S. companies.

  • San Jose Silicon Valley Chamber of Commerce presents 360 Payment Solutions with the Small Business of the Year Award:
    http://glassdoor.com/slink.htm?key=vIMSJ

    Annual Membership Dinner & Distinguished Business Awards

    Now in its fifth year, the Distinguished Business Awards are the highest recognition for business that the San Jose Silicon Valley Chamber of Commerce presents. Eight awards are given out annual for the Business Woman, Business Man, Small Business, Business Advocate, Volunteer of the year as well as the induction to the Business Hall of Fame.

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360 Payments – Why Work For Us?


360 Payments empowers businesses to reach their full potential.


We accomplish this as a payment processing organization headquartered in Silicon Valley, CA, built by industry experts who believe our customers are more than just numbers. We focus on building meaningful, lasting relationships with our customers and pride ourselves on providing outstanding customer service.


The people at 360 have a passion for improving the merchant's experience of accepting payments. Whether the merchant is processing credit cards in the store or online, we want to be part of the process.


What We Believe


Customers Come First - Always

We pride ourselves on real customer service that actually works, focusing on education instead of just solving problems.

Full Price Transparency

No hidden fees, no fine print, and no surprise line items on our statements - really. We believe honesty is the best policy.

Payments Don't Have to Be Complicated

We keep it simple, because that's the way it should be. Our team members go out of their way to explain our services and help customers make the best decisions for their businesses.


Watch this video to learn more about what our customers say about us, and check out our great reviews on Yelp!

 

We are constantly looking to expand our team!


We are a group of highly motivated individuals with a commitment to excellence and hope to find the same passion in potential applicants!


Work hard, play hard is truly our motto - we pour ourselves into servicing our customers each and every day. We also recognize the benefits of living life to the fullest and encourage our staff to maximize all that the Bay Area has to offer - great weather, outdoor activities, group sports, gourmet food, travel and more! We even participate in company-sponsored activities such as dodgeball, kickball, softball, and philanthropic team field trips.


We are always open to hearing from new candidates for a variety of sales and operations roles, from door-to-door sales representatives to technical support personnel. We are proud to offer competitive compensation packages with great benefits, including health, dental, and vision insurance, flexible scheduling/work from home policies, and a fun office atmosphere that's more family than company.


We love applicants with a great work ethic, a compassionate heart for serving our customers, and a willingness to try new things. We love to have fun and we love our jobs - if this sounds like you, we'd love to have you on the team!


The culture at 360 Payments revolves around one word - family. 


Our teammates genuinely like each other and enjoy spending time with one other outside of work. We're an open, inclusive group of people of all ages, backgrounds, and beliefs, and we come together to form the well-oiled machine that is 360 Payments. From happy hours to beach trips to barbeques at the office to pool parties, we're always looking for ways to have a good time together.


Everyone is committed to the same goal at 360 - helping our customers succeed. Each of our team members is prepared to go above and beyond the call of duty to make sure our customers are wowed and delighted at every turn. This means pitching in with things that are outside their normal job descriptions, staying late to help a customer work through a problem, or installing a new terminal on a Saturday so a customer doesn't experience any downtime. We recognize and reward those who go the extra mile for our customers and our team.


To learn more about our culture, check out this video!


"Taking extra care of our customers so they can extra care of theirs."


This sentence guides everything we do at 360 Payments. We're committed to cutting through the distractions and providing our customers a transparent, comprehensive payments experience.


In today’s fast-paced business world, it’s easy to get caught up in the newest apps and software and forget about people. Technology connects us like never before, but it also makes it easier to hide behind computer screens, separating us from each other. The credit card industry is no exception – it’s suffering from a transparency crisis.

For too long, business owners have had two choices: national faceless companies that hide behind their logos and the bottom feeders whose dishonest business practices have made the industry what it is today – a minefield of fine print and complicated jargon.

This has to stop, and it has to stop now. It’s why we founded 360 Payments.

Our entire company is built on a “customers first” attitude that we really, truly believe in. We set high standards for ourselves and strive to meet and exceed them every day. Do we always succeed? No, no company is perfect – but check out what our customers have to say on Yelp and on Facebook and you’ll see we practice what we preach.

Ten years from now, we want to be doing the same thing we are today - just on a much bigger scale!

While of course we want to grow exponentially, we never want to do it in a way that causes us to lose sight of what really matters - our customers. 

We promise to always conduct business according to these six core values:

Integrity

 

Drive

 

Transparency

 

Trust

 

Camaraderie

 

Resilience

We promise to always live by these values, no matter how many customers we serve!

360 Payments Reviews

4.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Lisa Coyle
8 Ratings
  • Featured Review

    Helpful (2)

    "Everything You Could Dream Of In A Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Payment Consultant in San Jose, CA
    Current Employee - Senior Payment Consultant in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 360 Payments full-time (More than a year)

    Pros

    Good compensation with amazing bonus opportunities and multiple ways to earn income. Very hands on CEOs who genuinely care about not only their company, but the success of their employees. Willingness to listen to any and all ideas from employees and look for ways to implement said suggestions. Family environment- you will know you are a part of something special. Tenacious supporting staff at all positions to maximize success.

    Cons

    I wasn't with 360 sooner! No really, not to sound cheesy but it is hard to have a con with a company that always looks out for their employees.

    Advice to Management

    Continue the great communication.

See All 15 Reviews

360 Payments Photos

360 Payments photo of: Green Monster
360 Payments photo of: Our last team outing of 2017 was to the PanIQ Room escape room in San Jose. We had a great time!
360 Payments photo of: Our softball team may not always win, but we make up for it with heart!
360 Payments photo of: Our team for the 2017 Walk MS: Silicon Valley
360 Payments photo of: Lisa showing her son Nixon how we do things around here!
360 Payments photo of: Jean-Luc and Tommy showing off their new swag!
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360 Payments Interviews

Experience

Experience
72%
14%
14%

Getting an Interview

Getting an Interview
83%
17%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at 360 Payments.

    Interview

    I got a call a day after applying and set up a interview the next day. It went well they seemed nice I was told several times how lucky I was to get a interview because 200 people applied. After the interview I got a call back and was told I made it to the next round where there were only 5 applicants left also I was told again I was lucky..they said to make a presentation on to why I deserved to work there, I spent several hours making a presentation then I went in I did a shadowing and gave my presentation I was told my presentation was the best she had seen so far and the intervewer seemed very excited about me she ensured me I would get a call in 3 days well its been 5 weeks and I never got a call or email. I called several times with no response. I found this to be very unprofessional and just plan rude.. I guess I wasn't very lucky after all.

    Interview Questions

See All 7 Interviews

360 Payments Awards & Accolades

  • #1771 on the Inc. 5000 List of America's Fastest Growing Privately Held Companies, Inc. Magazine 500/5000, 2017
  • #19 Fastest Growing Private Company in Silicon Valley, Silicon Valley Business Journal, 2017
  • The 125 Best Places to Work in the Bay Area 2016, San Francisco Business Times, 2016
  • Small Business of the Year, SJSV Chamber, 2016
  • The 50 Fastest-Growing Women-Led Companies in America(238), Inc. Magazine, 2015
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