Working at 360 Payments | Glassdoor

360 Payments Overview

Campbell, CA
1 to 50 employees
2011
Company - Private
Financial Transaction Processing
$5 to $10 million (USD) per year
360 Payments empowers businesses to reach their full potential.

We accomplish this as a payment processing organization headquartered in Silicon Valley, and built by industry experts that believes businesses are more than just ... Read more

Mission: 360 Payments is a merchant processor founded on the beliefs and core values of honesty and integrity. The credit card processing industry is very competitive and can be confusing to business owners. We began this company with the intentions of unveiling the misconceptions of the ... Read more

Company Updates

  • 360 Payments was proud to be selected for the Inc. 5000 list of the fastest growing businesses in America in 2018 by Inc. Magazine for the fourth year in a row.

    The business was ranked 3020th this year, adding to previous rankings of 1771st in 2017, 1045th in 2016, and 238th in 2015.

    “Since the first day we opened the doors of 360 Payments we’ve been focused on our customers and on serving their needs as effectively as possible,” said 360 Payments co-CEO Steve Ciabattoni. “To be recognized by Inc. Magazine for our incredible growth for the fourth straight year just goes to show how much our business model resonates with the merchants we serve. They’re tired of business as usual in the payments industry and are ready to embrace change.”

    360 Payments is a customer service focused merchant service provider located in San Jose. The people behind 360 are passionate about improving the merchant’s experience of accepting electronic payments.

    See the full list here: http://glassdoor.com/slink.htm?key=vQIke

  • 360 Payments was named the 13th best small company to work for in the Bay Area for 2018 by the Silicon Valley Business Journal.

    "I truly believe that our team members are our most valuable assets. Everything we do is geared toward ensuring our employees know how much we value them and empowering them to achieve their own personal goals, while at the same time supporting their teammates and our customers" says 360 Payments co-CEO Lisa Coyle.

    360 Payments provides plenty of ways for employees to grow and thrive, including regular company outings and events, resources to help with personal and professional development, and a pet-friendly office.

    360 Payments is a customer service focused merchant service provider located in San Jose. The people behind 360 are passionate about improving the merchant's experience of accepting electronic payments.

    The best companies to work for in the San Francisco Bay Area include Workday, Hyatt, Salesforce, Intuit, SAP, Comcast - Silicon Valley Business Journal

    Meet the Bay Area's Best Places to Work for 2018. This annual ranking produced by the San Francisco Business Times and Silicon Valley Business Journal shines the spotlight on 130 local companies whose employees rate them as exceptional.

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360 Payments – Why Work For Us?


360 Payments empowers businesses to reach their full potential.



We accomplish this as a payment processing organization headquartered in Silicon Valley, CA, built by industry experts who believe our customers are more than just numbers. We focus on building meaningful, lasting relationships with our customers and pride ourselves on providing outstanding customer service.


The people at 360 have a passion for improving the merchant's experience of accepting payments. Whether the merchant is processing credit cards in the store or online, we want to be part of the process.


What We Believe


Customers Come First - Always

We pride ourselves on real customer service that actually works, focusing on education instead of just solving problems.

Full Price Transparency

No hidden fees, no fine print, and no surprise line items on our statements - really. We believe honesty is the best policy.

Payments Don't Have to Be Complicated

We keep it simple, because that's the way it should be. Our team members go out of their way to explain our services and help customers make the best decisions for their businesses.


Watch this video to learn more about what our customers say about us, and check out our great reviews on Yelp!


We are constantly looking to expand our team!



We are a group of highly motivated individuals with a commitment to excellence and hope to find the same passion in potential applicants!


Work hard, play hard is truly our motto - we pour ourselves into servicing our customers each and every day. We also recognize the benefits of living life to the fullest and encourage our staff to maximize all that the Bay Area has to offer - great weather, outdoor activities, group sports, gourmet food, travel and more! We even participate in company-sponsored activities such as dodgeball, kickball, softball, and philanthropic team field trips.


We are always open to hearing from new candidates for a variety of sales and operations roles, from door-to-door sales representatives to technical support personnel. We are proud to offer competitive compensation packages with great benefits, including health, dental, and vision insurance, flexible scheduling/work from home policies, and a fun office atmosphere that's more family than company.


We love applicants with a great work ethic, a compassionate heart for serving our customers, and a willingness to try new things. We love to have fun and we love our jobs - if this sounds like you, we'd love to have you on the team!


The culture at 360 Payments revolves around one word - family. 



Our teammates genuinely like each other and enjoy spending time with one other outside of work. We're an open, inclusive group of people of all ages, backgrounds, and beliefs, and we come together to form the well-oiled machine that is 360 Payments. From happy hours to beach trips to barbeques at the office to pool parties, we're always looking for ways to have a good time together.


Everyone is committed to the same goal at 360 - helping our customers succeed. Each of our team members is prepared to go above and beyond the call of duty to make sure our customers are wowed and delighted at every turn. This means pitching in with things that are outside their normal job descriptions, staying late to help a customer work through a problem, or installing a new terminal on a Saturday so a customer doesn't experience any downtime. We recognize and reward those who go the extra mile for our customers and our team.


To learn more about our culture, check out this video!


"Remove the stigma of credit card processing by delivering honest and pain-free payments"



This sentence guides everything we do at 360 Payments. We're committed to cutting through the distractions and providing our customers a transparent, comprehensive payments experience.


In today’s fast-paced business world, it’s easy to get caught up in the newest apps and software and forget about people. Technology connects us like never before, but it also makes it easier to hide behind computer screens, separating us from each other. The credit card industry is no exception – it’s suffering from a transparency crisis.


For too long, business owners have had two choices: national faceless companies that hide behind their logos and the bottom feeders whose dishonest business practices have made the industry what it is today – a minefield of fine print and complicated jargon.


This has to stop, and it has to stop now. It’s why we founded 360 Payments.


Our entire company is built on a “customers first” attitude that we really, truly believe in. We set high standards for ourselves and strive to meet and exceed them every day. Do we always succeed? No, no company is perfect – but check out what our customers have to say on Yelp and on Facebook and you’ll see we practice what we preach.


Payments are an afterthought, allowing every small business to focus on what's most important.



While of course we want to grow exponentially, we never want to do it in a way that causes us to lose sight of what really matters - our customers. 


We promise to always conduct business according to these five core values:


Love

Everything we do starts with love and respect – you’d even introduce us to your grandma! We are mature professionals who build each other up and demonstrate empathy. We talk about each other and our customers respectfully, without gossiping. We resolve conflicts in-person, without pointing fingers and laying blame. We treat others the way we want to be treated – 360 Payments is a jerk-free zone.


Read our blog or watch our video!


Scrappy

We Get. S%!+. Done. We value people over processes. We overcome adversity through creative problem solving. We are resourceful and resilient. We have courageous conversations with each other and with customers instead of complaining. We react to negativity with poise and find ways to adapt.


Read our blog or watch our video!


Honest to a Fault

We do the right thing, even when no one is looking and it’s hard. We own our mistakes and always keep our mission and vision in mind. We hold each other accountable and do what we say we will do. We are honest with customers, vendors, and teammates. We do not lie, cheat, or steal nor accept these behaviors from others – integrity and trust are sacred.


Read our blog!


Bleed Green

We bring our passion and drive to work every day. We are in this together by being dedicated to our craft, and it shows in our positive attitudes. We act in the best interest of the 360 Payments family. We are motivated to go the extra mile for ourselves and our customers. We don our swag proudly and participate in the community, going out of our way to connect.


Read our blog!


Progressive

We love to have fun, and we’re not too serious. We are bold. We are tech geeks and early adopters. We are jovial and casually optimistic. We have an open and diverse workplace – even to dogs! We share laughter with each other and our customers on a daily basis.


Read our blog or watch our video!


We promise to always live by these values, no matter how many customers we serve!


360 Payments Reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Lisa Coyle
8 Ratings
  • "Great up and coming company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Campbell, CA
    Current Employee - Tech Support in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 360 Payments full-time (Less than a year)

    Pros

    As far as workplaces go, 360 is a lot of fun and most of the bs I've seen at other places is absent here. People work hard, but they make it fun. The company is small and growing so there is a lot of opportunity to stretch yourself and work outside of your job description. Executive leadership is fully engaged, approachable, and as near as I can tell have an authentic desire to be "the good guys" in a typically less than stellar industry.

    Cons

    The flip side of being a small and growing company is of course, growing pains. Lot's of processes being put in place and not everything is perfect from the get go. I'll say however that managements approach to figuring out what works and what doesn't is spot on so even this is kind of a pro unless you really don't do well with change.

    Advice to Management

    Keep doing what you're doing. I suspect the next big hurdle will be how to grow without compromising what makes 360 special. If you can navigate that we'll be golden.

See All 17 Reviews

360 Payments Photos

360 Payments photo of: Green Monster
360 Payments photo of: Our last team outing of 2017 was to the PanIQ Room escape room in San Jose. We had a great time!
360 Payments photo of: Our softball team may not always win, but we make up for it with heart!
360 Payments photo of: Our team for the 2017 Walk MS: Silicon Valley
360 Payments photo of: Lisa showing her son Nixon how we do things around here!
360 Payments photo of: Jean-Luc and Tommy showing off their new swag!
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360 Payments Interviews

Experience

Experience
66%
17%
17%

Getting an Interview

Getting an Interview
80%
20%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    OUTSIDE SALES Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2+ weeks. I interviewed at 360 Payments.

    Interview

    Can't say enough good things about the interview/hiring process with these folks. I Applied through Indeed and was initially rejected, so I politely asked why and after being given the reason I expressed why I disagreed with there choice. They decided to give me a chance so I moved along to the next step, a phone interview with the sales manager. After passing that step I came in and interviewed with him in person which was a pretty straight forward interview. He read of a piece of paper but was was still engaging and personable. After this I was asked to write an 800 word essay and meet with the CEO. Unfortunately for personal reasons I had to bow out at this stage.

    They were always quick to reply and at all the stages of the interview you are given an opportunity to clearly express why you are a good fit for the role/company. Was a great overall experience.

    Interview Questions

See All 6 Interviews

360 Payments Awards & Accolades

  • #1771 on the Inc. 5000 List of America's Fastest Growing Privately Held Companies, Inc. Magazine 500/5000, 2017
  • #19 Fastest Growing Private Company in Silicon Valley, Silicon Valley Business Journal, 2017
  • The 125 Best Places to Work in the Bay Area 2016, San Francisco Business Times, 2016
  • Small Business of the Year, SJSV Chamber, 2016
  • The 50 Fastest-Growing Women-Led Companies in America(238), Inc. Magazine, 2015
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