Working at AAA Club Alliance | Glassdoor

AAA Club Alliance Overview

Wilmington, DE
1001 to 5000 employees
1902
Company - Private
Membership Organizations
$100 to $500 million (USD) per year
For over 100 years, we have been serving AAA Members on the road and around the world. We help Members 24/7 with Cars & Driving, Insurance, Banking and Loan needs. We offer travel and special Member discounts and focus on what matters most to our Members. As a ... Read more

Mission: Our mission is to provide peace of mind and savings to our Members. We are a not for profit organization. If you want to make a difference, check us out to learn more.

Company Updates

  • The new month brings a new leader to the helm of AAA Club Alliance. On June 1, Tom Wiedemann officially assumed the role of ACA CEO.

    Tom recently weighed in on his leadership style. "We have 5,000 people with ideas, thoughts, and ways to make our company better. It is critical for us to be able to capture that and synergize it. I want our company to have transparency, engagement, and a team-first atmosphere. You will see that while I will have to make decisions regarding our organization's strategy, I believe that 5,000 heads are better than one. So from a style perspective, I think inclusion is what is going to make us great in the long run."

  • WE'RE IN THE MONEY!

    During the Buzz Session in March, the outgoing CEO, Berni announced a one-time Special Recognition Award for all Associates. This bonus takes advantage of the new tax laws and passes the benefit down to all Associates in acknowledgment of the team's hard work in the service of our Members last year.

    The one-time award will reward Associates for delivering value during a challenging year.
    Associates will receive an amount between
    $200.00 - $1,000.00 depending on their years of service with the Organization. The award is in addition to other performance based incentives, making for a lucrative spring for Associates.

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AAA Club Alliance – Why Work For Us?


AAA Club Alliance is a not-for-profit organization dedicated to providing peace of mind, value and superior service through innovation and in an environment that supports and rewards excellence. We make life better for millions of AAA members.

Our reputation, stability, loyal membership, and dedicated teams of associates combine to make AAA Club Alliance a great place to work. Located in 11 states including Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Ohio, Kentucky, Indiana, and Kansas, and the District of Columbia, we are growing and have a variety of positions across business lines.

Our most successful associates demonstrate:

  • A commitment to providing exceptional service
  • Professional expertise and a passion for what they do
  • A high level of integrity
  • An ability to work independently and collaboratively as a team member
  • Creative thinking and problem-solving skills
  • Dedication to developing their own skills and knowledge

Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. 

We provide our members with superior service, useful products and outstanding value to create peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work.

If you want to be part of something strong, solid, dependable—and rapidly growing in exciting new directions—you can count on AAA Mid-Atlantic. Let’s make a difference, together!

Benefits are an important part of your total compensation package. We offer a wide choice of benefit plans to provide peace of mind for you and your family. Our comprehensive benefits, offered to eligible AAA Associates include:

Health & Well-Being 
Financial Security 

For You and Your Family


  • Medical/Pharmacy/Dental/Vision
  • Flexible Spending Account Plans
  • Health Advocate
Now and Later


  • Life Insurance/Self and Dependent
  • Personal Accident Insurance
  • Short-term/Long-term Disability
  • Aflac
Work & Life Balance


  • Paid Time Off
  • Employee Assistance Program
  • Wellness Programs

Retirement Savings


  • Defined Contribution Plan
  • AAA Mid-Atlantic 401(k)
  • Pre-tax 401(k)
  • 401(k) Employer Match
  • Roth-after-tax 401(k)


Additional Benefits

 

Learning and Development

  • Educational Assistance
  • Professional Designation Programs
  • In-house training
AAA Membership


  • Includes membership savings opportunities
  • Half price membership for other household drivers


The travel industry is alive and well here at AAA Mid-Atlantic. At a time when many agencies are losing out to online self-booking sites, we are growing! In fact, AAA is the largest leisure travel agency in the country, and nothing can replace the knowledge, expertise, and experience that our agents bring to our customers and Members.

We are committed to a continuous learning environment and recognizing a job well done.
Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

Do you have a passion for travel?

To view a list of current Travel Agent Openings and apply, CLICK HERE.

New agents can benefit from the multitude of training opportunities that will launch their career into the realm of a destination specialist. Established agents will enjoy working in a supportive, team-based environment. And all of our travel agents will benefit from our 100% paid FAM policy!

Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

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AAA is always searching for ambitious, customer focused Insurance Sales Agents to join our dynamic Insurance team!  For over 80 years AAA has been offering our auto insurance products and giving AAA Members exclusive discounts.  Did you know we also offer Home, Life, Pet, Business and Travel Medical Insurance?

Our Insurance Agency has strived to serve the insurance needs of our AAA Members by providing customer-focused sales and service from experienced insurance professionals.  Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. We are committed to our Insurance Agents by offering paid training, professional development, and trips for our qualifying high producers. 

For everything you hold dear, we’re here…..your car, your home, your life!  Join our Team today.

Check out our Day in the Life of an Insurance Agent Video!

AAA Club Alliance Reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
3 Ratings
  • Featured Review

    Helpful (4)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mcc in Hamilton, NJ
    Current Employee - Mcc in Hamilton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    I love working in the membership department. We are like a family. People are always willing to help. You get commission which is great for your wallet. There is always OT available. I don't dread going in to work everyday. I come in and it is a new day and never have work to bring home to finish!

    Cons

    All breaks are scheduled. Because of the nature of the business, you can't chose when your breaks are, but they do a decent job of scheduling them at appropriate times.

See All 238 Reviews

AAA Club Alliance Photos

AAA Club Alliance photo of: AAA Club Alliance Headquarters
AAA Club Alliance photo of: High Five
AAA Club Alliance photo of: Yum! Lunch time
AAA Club Alliance photo of: Outdoor seating
AAA Club Alliance photo of: Celebrating Shared Values Day!
AAA Club Alliance photo of: Supporting our Members with a smile!
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AAA Club Alliance Interviews

Experience

Experience
73%
22%
5%

Getting an Interview

Getting an Interview
73%
8%
8%
5
3
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Advertising Sales Representative Interview

    Anonymous Employee in Springfield, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at AAA Club Alliance (Springfield, VA) in May 2015.

    Interview

    The process took 2 months to complete from start to finish. I was contacted by HR about a month after my application. I had a phone interview with my manager, an in-person interview with that manager, followed by a teleconference interview with other members of the sales team. I was notified of the hire by email and phone by an HR Manager.

    Interview Questions

    • Interview questions included:

      What was a sale you are most proud of?
      Do you like working as a team?
      What is your approach to prospecting?
      How many contacts should you/can you make in a day?
      Can you be productive working from a home office? Do you have a home office?
      Give examples of sales to smaller travel customers and larger customers.
      How much time should you spend working on smaller accounts vs. larger accounts?
      How would you handle objections about print vs. digital options?   1 Answer
See All 40 Interviews

AAA Club Alliance Awards & Accolades

  • Top Workplaces in Delaware, The News Journal, 2013
  • The Heart of the Community Award, Ronald McDonald House of Delaware, 2012
  • InformationWeek 500, InformationWeek, 2012
  • Appy Awards, Media Post, 2012
  • Top Places to Work, The News Journal, 2015
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Work at AAA Club Alliance? Share Your Experiences

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