Working at AAA Club Alliance | Glassdoor

AAA Club Alliance Overview

Wilmington, DE
1001 to 5000 employees
Company - Private
Membership Organizations
$100 to $500 million (USD) per year
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and as we’ve expanded our offerings to include insurance and finance, travel services, AAA Approved auto repair, retail, and more ... Read more

Mission: ACA Commitment: Always delivering value.

Company Updates

  • We help others in many ways; We're advocates for safety with our AAA Foundation, while having a little fun.

    Manic Monday: AAA Mid-Atlantic

    Manic Monday: AAA Mid-Atlantic

  • AAA Club Alliance = Always Delivering Value

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AAA Club Alliance – Why Work For Us?

AAA Club Alliance is a not-for-profit organization dedicated to providing peace of mind, value and superior service through innovation and in an environment that supports and rewards excellence. We make life better for millions of AAA members.

Our reputation, stability, loyal membership, and dedicated teams of associates combine to make AAA Club Alliance a great place to work. Located in 11 states including Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Ohio, Kentucky, Indiana, and Kansas, and the District of Columbia, we are growing and have a variety of positions across business lines.

Our most successful associates demonstrate:

  • A commitment to providing exceptional service
  • Professional expertise and a passion for what they do
  • A high level of integrity
  • An ability to work independently and collaboratively as a team member
  • Creative thinking and problem-solving skills
  • Dedication to developing their own skills and knowledge

Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. 

We provide our members with superior service, useful products and outstanding value to create peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work.

If you want to be part of something strong, solid, dependable—and rapidly growing in exciting new directions—you can count on AAA Mid-Atlantic. Let’s make a difference, together!

Benefits are an important part of your total compensation package. We offer a wide choice of benefit plans to provide peace of mind for you and your family. Our comprehensive benefits, offered to eligible AAA Associates include:

Health & Well-Being 
Financial Security 

For You and Your Family

  • Medical/Pharmacy/Dental/Vision
  • Flexible Spending Account Plans
  • Health Advocate
Now and Later

  • Life Insurance/Self and Dependent
  • Personal Accident Insurance
  • Short-term/Long-term Disability
  • Aflac
Work & Life Balance

  • Paid Time Off
  • Employee Assistance Program
  • Wellness Programs

Retirement Savings

  • Defined Contribution Plan
  • AAA Mid-Atlantic 401(k)
  • Pre-tax 401(k)
  • 401(k) Employer Match
  • Roth-after-tax 401(k)

Additional Benefits


Learning and Development

  • Educational Assistance
  • Professional Designation Programs
  • In-house training
AAA Membership

  • Includes membership savings opportunities
  • Half price membership for other household drivers

The travel industry is alive and well here at AAA Mid-Atlantic. At a time when many agencies are losing out to online self-booking sites, we are growing! In fact, AAA is the largest leisure travel agency in the country, and nothing can replace the knowledge, expertise, and experience that our agents bring to our customers and Members.

We are committed to a continuous learning environment and recognizing a job well done.
Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

Do you have a passion for travel?

To view a list of current Travel Agent Openings and apply, CLICK HERE.

New agents can benefit from the multitude of training opportunities that will launch their career into the realm of a destination specialist. Established agents will enjoy working in a supportive, team-based environment. And all of our travel agents will benefit from our 100% paid FAM policy!

Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

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AAA is always searching for ambitious, customer focused Insurance Sales Agents to join our dynamic Insurance team!  For over 80 years AAA has been offering our auto insurance products and giving AAA Members exclusive discounts.  Did you know we also offer Home, Life, Pet, Business and Travel Medical Insurance?

Our Insurance Agency has strived to serve the insurance needs of our AAA Members by providing customer-focused sales and service from experienced insurance professionals.  Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. We are committed to our Insurance Agents by offering paid training, professional development, and trips for our qualifying high producers. 

For everything you hold dear, we’re here…..your car, your home, your life!  Join our Team today.

Check out our Day in the Life of an Insurance Agent Video!

AAA Club Alliance Reviews

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Recommend to a friend
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AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
12 Ratings
  • Featured Review

    Helpful (9)

    "Awesome place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mcc in Hamilton, NJ
    Current Employee - Mcc in Hamilton, NJ
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)


    I love working in the membership department. We are like a family. People are always willing to help. You get commission which is great for your wallet. There is always OT available. I don't dread going in to work everyday. I come in and it is a new day and never have work to bring home to finish!


    All breaks are scheduled. Because of the nature of the business, you can't chose when your breaks are, but they do a decent job of scheduling them at appropriate times.

See All 261 Reviews

AAA Club Alliance Photos

AAA Club Alliance photo of: AAA Club Alliance Headquarters
AAA Club Alliance photo of: The Rescuer- Alika!
AAA Club Alliance photo of: Sharing ideas and working together to help others!
AAA Club Alliance photo of: Our Shared Values! Teamwork, Respect, Integrity, & Quality
AAA Club Alliance photo of: Supporting our Members with a smile!
AAA Club Alliance photo of: Celebrating Shared Values Day!
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AAA Club Alliance Interviews



Getting an Interview

Getting an Interview




  1. Helpful (2)  

    Advertising Sales Representative Interview

    Anonymous Employee in Springfield, VA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2+ months. I interviewed at AAA Club Alliance (Springfield, VA) in May 2015.


    The process took 2 months to complete from start to finish. I was contacted by HR about a month after my application. I had a phone interview with my manager, an in-person interview with that manager, followed by a teleconference interview with other members of the sales team. I was notified of the hire by email and phone by an HR Manager.

    Interview Questions

    • Interview questions included:

      What was a sale you are most proud of?
      Do you like working as a team?
      What is your approach to prospecting?
      How many contacts should you/can you make in a day?
      Can you be productive working from a home office? Do you have a home office?
      Give examples of sales to smaller travel customers and larger customers.
      How much time should you spend working on smaller accounts vs. larger accounts?
      How would you handle objections about print vs. digital options?   1 Answer
See All 41 Interviews

AAA Club Alliance Awards & Accolades

  • Top Workplaces in Delaware, The News Journal, 2013
  • The Heart of the Community Award, Ronald McDonald House of Delaware, 2012
  • InformationWeek 500, InformationWeek, 2012
  • Appy Awards, Media Post, 2012
  • Top Places to Work, The News Journal, 2015
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