Working at AAA Club Alliance | Glassdoor

AAA Club Alliance Overview

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Wilmington, DE
1001 to 5000 employees
1902
Company - Private
Membership Organizations
$100 to $500 million (USD) per year
Competitors

Pep Boys, Liberty Travel, Progressive Insurance

For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and as we’ve expanded our offerings to include insurance and finance, travel services, AAA Approved auto repair, retail, and more ... Read more

Mission: ACA Commitment: Always delivering value.

AAA Club Alliance Reviews

  • Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SIU in Newark, DE
    Current Employee - SIU in Newark, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    Rewarding work and development, you control your destiny

    Cons

    None, you have the ability to advance as you wish

    Advice to Management

    None

See All 304 Reviews

AAA Club Alliance Photos

AAA Club Alliance photo of: AAA Club Alliance Headquarters
AAA Club Alliance photo of: The Rescuer- Alika!
AAA Club Alliance photo of: Sharing ideas and working together to help others!
AAA Club Alliance photo of: Our Shared Values! Teamwork, Respect, Integrity, & Quality
AAA Club Alliance photo of: Supporting our Members with a smile!
AAA Club Alliance photo of: Celebrating Shared Values Day!
See All PhotosSee All

AAA Club Alliance Interviews

Experience

Experience
70%
26%
4%

Getting an Interview

Getting an Interview
75%
7%
7%
7
2
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at AAA Club Alliance.

    Interview

    I applied online and was contacted within two days to complete an automated phone screen with initial questions about customer service experience and availability. A couple days after that, I was emailed a (slightly ridiculous) online personality and skills test and was invited to an in-person interview that lasted for 45 mins. I was offered the position a day later. They required a ton of hoops to jump through after accepting, though (drug screen within 48 hrs, background check, 5 references). I found the whole process rather tedious for a low-stakes entry-level job.

    Interview Questions

    • Tell me about a time you preformed excellent customer service?   Answer Question
    • Tell me about a time you had to deal with an unhappy customer. What did you do?   Answer Question
    • What is your experience with travel and geography?   Answer Question
    • How do you choose between 3 different options? (basically asking how you prioritize)   Answer Question
See All 46 Interviews

Company Updates

  • During the month of September, AAA Associates took the initiative to be more active at work. There are immeasurable benefits to regular stretching, including stress relief, physical health, and creating a more positive work environment. Associates were encouraged to get together twice a day for a quick stretch session, and we were pleased to hear that our Associates felt more alert, productive, and healthier after stretching! AAA is proud to facilitate a healthy and happy workplace for all of our Associates!

  • August 8th was the first AAA Day of Citizenship, the culmination of this year’s Education Campaign. Volunteers gathered to pack school supplies and teacher appreciation kits at numerous locations, including all Stores, Contact Centers, Fleet locations, and Administrative locations! Volunteers then gathered to coordinate the delivery of collections to their local designated schools. We are proud to have participating in this group effort to show teachers and students alike just how much we appreciate them!

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AAA Club Alliance Awards & Accolades

  • Top Workplaces in Delaware, The News Journal, 2013
  • The Heart of the Community Award, Ronald McDonald House of Delaware, 2012
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