Working at AAA Club Alliance | Glassdoor

AAA Club Alliance Overview

Wilmington, DE
1001 to 5000 employees
Company - Private
Business Services
$100 to $500 million (USD) per year
For over 100 years, we have been serving AAA Members on the road and around the world. We help Members 24/7 with Cars & Driving, Insurance, Banking and Loan needs. We offer travel and special Member discounts and focus on what matters most to our Members. As a ... Read more

Mission: Our mission is to provide peace of mind and savings to our Members. We are a not for profit organization. If you want to make a difference, check us out to learn more.

Company Updates

  • Batman, Delaware governor want to stop teens from using cell phones while driving.

    Batman, Del. governor want to stop distracted driving

    The Delaware governor is hoping a famous superhero will help deter drivers, especially teenagers, from using their cell phones on the road. Governor Jack Markell enlisted the Caped Crusader - Batman - himself to star in a video about safe driving. Recently, Markell signed a law doubling the fines for drivers caught using a handheld device while driving.

  • For the 10th year in a row, AAA Mid-Atlantic has been named a Top Work Place by the DE News Journal.

    Delaware's Top Workplaces

    These Delaware companies have been recognized as Top Workplaces based solely on surveys about the workplace completed by their employees

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AAA Club Alliance – Why Work For Us?

Careers at AAA

AAA Mid-Atlantic is a not-for-profit organization dedicated to providing peace of mind, value and superior service through innovation and in an environment that supports and rewards excellence. We make life better for millions of AAA members.

Our reputation, stability, loyal membership, and dedicated teams of associates combine to make AAA Mid-Atlantic a great place to work. Located in Pennsylvania, Virginia, Maryland, Delaware, New Jersey, and the District of Columbia, we are growing and have a variety of positions across business lines. You might be surprised!

Our most successful associates demonstrate:

  • A commitment to providing exceptional service
  • Professional expertise and a passion for what they do
  • A high level of integrity
  • An ability to work independently and collaboratively as a team member
  • Creative thinking and problem-solving skills
  • Dedication to developing their own skills and knowledge

Working at AAA

Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. 

We provide our members with superior service, useful products and outstanding value to create peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work.

If you want to be part of something strong, solid, dependable—and rapidly growing in exciting new directions—you can count on AAA Mid-Atlantic. Let’s make a difference, together!

Benefits are an important part of your total compensation package. We offer a wide choice of benefit plans to provide peace of mind for you and your family. Our comprehensive benefits, offered to eligible AAA Associates include:

Health & Well-Being 
Financial Security 

For You and Your Family

  • Medical/Pharmacy/Dental/Vision
  • Flexible Spending Account Plans
  • Health Advocate
Now and Later

  • Life Insurance/Self and Dependent
  • Personal Accident Insurance
  • Short-term/Long-term Disability
  • Aflac
Work & Life Balance

  • Paid Time Off
  • Employee Assistance Program
  • Wellness Programs

Retirement Savings

  • Defined Contribution Plan
  • AAA Mid-Atlantic 401(k)
  • Pre-tax 401(k)
  • 401(k) Employer Match
  • Roth-after-tax 401(k)

Additional Benefits


Learning and Development

  • Educational Assistance
  • Professional Designation Programs
  • In-house training
AAA Membership

  • Includes membership savings opportunities
  • Half price membership for other household drivers

The travel industry is alive and well here at AAA Mid-Atlantic. At a time when many agencies are losing out to online self-booking sites, we are growing! In fact, AAA is the largest leisure travel agency in the country, and nothing can replace the knowledge, expertise, and experience that our agents bring to our customers and Members.

We are committed to a continuous learning environment and recognizing a job well done.
Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

Do you have a passion for travel?

To view a list of current Travel Agent Openings and apply, CLICK HERE.

New agents can benefit from the multitude of training opportunities that will launch their career into the realm of a destination specialist. Established agents will enjoy working in a supportive, team-based environment. And all of our travel agents will benefit from our 100% paid FAM policy!

Check out our photos from TravelpoolozAAA. Our annual in-house celebration/conference/training seminar for our travel agents.

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AAA is always searching for ambitious, customer focused Insurance Sales Agents to join our dynamic Insurance team!  For over 80 years AAA has been offering our auto insurance products and giving AAA Members exclusive discounts.  Did you know we also offer Home, Life, Pet, Business and Travel Medical Insurance?

Our Insurance Agency has strived to serve the insurance needs of our AAA Members by providing customer-focused sales and service from experienced insurance professionals.  Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. We are committed to our Insurance Agents by offering paid training, professional development, and trips for our qualifying high producers. 

To view a list of current Insurance Openings and apply, CLICK HERE.

For everything you hold dear, we’re here…..your car, your home, your life!  Join our Team today.

Check out our Day in the Life of an Insurance Agent Video!

AAA Club Alliance Reviews

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AAA Club Alliance President & CEO Bernhard Koch
Bernhard Koch
76 Ratings
  • Featured Review

    "Insurance Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurane Sales
    Current Employee - Insurane Sales
    Positive Outlook

    I have been working at AAA Club Alliance full-time (More than 8 years)


    Plenty of leads provided to call on to help make your numbers. Friendly work environment. Supportive co-workers and management to help you become successful. Great health benefits, 401k and your earn a good amount of paid time off per year.


    sometime I have to work Sundays, which I don't care for.

See All 183 Reviews

AAA Club Alliance Photos

AAA Club Alliance photo of: AAA Mid-Atlantic Headquarters
AAA Club Alliance photo of: ASE certified mechanics
AAA Club Alliance photo of: Member First
AAA Club Alliance photo of: Collaboration
AAA Club Alliance photo of: Join a powerful brand
AAA Club Alliance photo of: Quality
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AAA Club Alliance Interviews



Getting an Interview

Getting an Interview





    Auto Technician Interview

    Anonymous Employee in West Chester, PA
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a recruiter. I interviewed at AAA Club Alliance (West Chester, PA) in December 2016.


    I contacted their recruiter after receiving an e-mail from them. They responded and set up an interview for me. It was a convenient time for me to interview. The recruiter was helpful.

    Interview Questions

    • They asked if I had all my ASE certifications and other basic questions.   1 Answer
See All 35 Interviews

AAA Club Alliance Awards & Accolades

  • Top Places to Work, The News Journal, 2015
  • Top Workplaces in Delaware, The News Journal, 2013
  • The Heart of the Community Award, Ronald McDonald House of Delaware, 2012
  • InformationWeek 500, InformationWeek, 2012
  • Appy Awards, Media Post, 2012
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Work at AAA Club Alliance? Share Your Experiences

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