Working at AAA Northern California, Nevada & Utah | Glassdoor

AAA Northern California, Nevada & Utah Overview

Walnut Creek, CA
1001 to 5000 employees
Company - Private
Membership Organizations
$2 to $5 billion (USD) per year
Welcome to AAA Northern California, Nevada, and Utah, also serving Arizona, Alaska, Wyoming, and Montana.<br/><br/>We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life&rsquo;s ... Read more

Mission: Welcome to AAA Northern California, Nevada, and Utah, also serving Arizona, Alaska, Wyoming, and Montana.<br/><br/>We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life&rsquo;s

Company Updates

  • Congratulations to AAA Team Member Alan Slape, Approved Auto Repair Specialist, Sacramento, CA, who recently received our first ever peer-nominated award for volunteerism. Alan was nominated by peers and selected by the Executive Team because of his more than 200 volunteer hours each year. Learn more.

  • When not advocating for child passenger safety, Angela Knudson, MPH, who once worked for a non-profit in Rwanda, is volunteering for causes she’s passionate about, including mental health, health equity, and restorative justice. #AAAProud

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AAA Northern California, Nevada & Utah – Why Work With Us?

The Fight for Better Roads

Almost immediately after the first horseless carriages appeared on America's roads, motorists began organizing automobile clubs. In 1902, only 23,000 cars were in operation in this country compared with 17 million horses. Yet, motoring enthusiasts had formed approximately 50 small auto clubs across the country.

Nine of those clubs met in Chicago on March 4, 1902, to create a national motoring organization, and the American Automobile Association was formed with 1,500 members.

Those clubs and their founding dates were: Automobile Club of America, 1899; Chicago Automobile Club, 1900; Automobile Club of New Jersey, 1900; Long Island Automobile Club, 1900; Rhode Island Automobile Club, 1900; Philadelphia Automobile Club, 1900; Princeton University Automobile Club, 1901; Automobile Club of Utica, 1901; Grand Rapids Automobile Club, 1902.

The first headquarters office was one shared with the Automobile Club of America, on Fifth Avenue in New York City.

One hundred and twelve years and 50 million members later, AAA's most basic premise remains the same: safe, efficient transportation is a fundamental underpinning of our society. 

The Fight for Better Roads 

At the turn of the century, existing roads had been designed for the horse and buggy -- not the auto. Traveling on those dirt paths was often risky, and AAA's earliest goal was to lead a fight for improvements in the nation's roads to more safely accommodate automobile traffic.

Although there have been many roadblocks, AAA's successes -- such as eliminating state barriers to interstate travel -- have helped to make road travel easier and safer for all Americans.

In 1902, AAA began its long journey as a legislative advocate with the Brownlow-Latimer Bill, which called for the appropriation of federal funds for the improvement of national highways. It was followed in 1903 with the Good Roads Bill, which AAA also supported. That federal legislation established the U.S. Bureau of Public Roads (now the Department of Transportation).

But it wasn't until 13 years later that President Woodrow Wilson signed the Federal Aid Highway Act, which included portions of what was formerly the Good Roads Bill and Brownlow-Latimer Bill, requiring the federal government to appropriate funds for building and improving roads. 

However, the most ambitious public works program in the nation's history didn't begin until passage of the 1956 Federal Aid Highway Act, for which AAA was a leading advocate. It followed President Eisenhower's proposal to spend $50 billion on a 10-year highway construction program, the basis for the establishment of the Highway Trust Fund which Americans still support through gasoline and related taxes.

Unfortunately, revenues from that Trust Fund, as well as the Airport and Airway Trust Fund, were not always used for maintaining and improving the nation's transportation infrastructure. Due to years of inconsistent and insufficient investment, many roads and bridges have fallen into disrepair as capacity did not keep pace with demand.

Once again, AAA and its affiliated clubs worked with government at all levels to ensure the public's interests would be represented. AAA's nationwide campaign, "Crisis Ahead: America's Aging Highways and Airways," was launched in 1996 to focus attention on the nation's deteriorating transportation infrastructure.

Crisis Ahead called for increased spending of existing funds in the Highway Trust Fund and the Airport and Airway Trust Fund for badly needed improvements on the nation's highways, bridges, airports and air traffic control system.

In 1998 and 2000, AAA supported and helped shape two pieces of landmark legislation: the Transportation Equity Act for the 21st Century (TEA-21) and the Aviation Investment and Reform Act for the 21st Century (AIR-21). Both laws embrace the principle that taxes and user fees charged to motorists and air travelers be fully invested in improving and modernizing the nation's surface and air transportation infrastructures. 

Community Impact at AAA

AAA is dedicated to helping the individuals, families and communities we serve be safe and prepared. We invest in three signature programs and advocate for traffic safety in all communities we serve. 

  • Free Car Seat Inspections

Only one in four car seats are installed correctly. Make sure yours is by getting it inspected for FREE by a Certified Child Passenger Safety Technician at your local AAA branch. 

  • AAA School Safety Patrol ™

More than 34,000 schools nationwide help build future leaders with AAA School Safety Patrol™. Schools can join for FREE and training materials and equipment are provided at no cost. 

  • Disaster Preparedness

Nearly 60% of adults say they are not prepared for a natural disaster. Learn simple steps you and your family can take to get on the Road to Ready. 

 Traffic Safety

We’re committed to helping everyone stay safe on the road. Use our safety tips, programs and resources to help make our roads safer for everyone. 

  • Teen Driver Safety

Statistics show that teen drivers have the highest crash risk of any age group. Stay involved with your teen’s driving habits and help reduce their risks on the road. 

  • Mature Driver Safety

AAA is committed to a thoughtful, research-based approach to addressing seniors’ transportation challenges in an effort to help them remain safe and mobile. Know your abilities and discover new tactics for staying safe on the road. 

  • Distracted Driving

Visual and mental distractions behind the wheel are real, and most can be avoided. Learn more about the risks of driving distracted, and tips to keep your attention on the road. 

You’re Unique. You’re Focused. You’re AAA.

At AAA, our employees live to help and we believe everything you do outside of work adds to who you are at work. Join us, bring your whole self to your career and become the face of AAA.

Three Reasons AAA Is Your Employer of Choice

For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, AAA Northern California, Nevada & Utah is headquartered in Walnut, California, and brings together:

  • An award winning work culture and environment
  • 4,500 employees to serve over 6 million Members
  • Over 95 branch offices across Northern California
  • Eleven branch offices across Nevada
  • Seven branch offices across Utah


Our benefits package is comprehensive and customizable.

At AAA, our Members First culture extends to our employees as well. As you become the face of AAA and deliver on our promise to improve the lives of our Members, we offer a substantial benefits package that does the same for you.Our benefits package is comprehensive and customizable to your needs. Highlights include:

  • Medical – We have a variety of choices available so that you can select what is best for you and your family. Some of our plans include Health Savings Accounts, which we help fund.
  • Dental & Vision – Comprehensive plans are available with discounted fees for in-network providers.
  • Reimbursement Accounts – Healthcare, dependent care, and commuter reimbursement accounts allow you to use pre-tax dollars to pay for certain costs in a tax friendly way.
  • Employee Assistance Program – This free program for you and your dependents provides resources for a wide variety of needs you may have.
  • Wellness Program – Reduce the costs of your medical plan and increase your vitality and health by participating in this voluntary program.
  • Life Insurance – We will provide you with basic life insurance equal to your annual salary.
  • Supplemental Life, AD&D and Disability Insurance – You can acquire valuable protection and peace of mind when unforeseen events occur by enrolling in these plans.
  • Free AAA Membership – You will receive a club membership that provides roadside service, access to special discounts and much more.
  • Discounts on Auto and Home Insurance – You will be eligible to receive a 10% reduction on premiums if you enroll in AAA auto and homeowner’s insurance.
  • Car Seat Reimbursement – We want to help ensure the safety of your newborn through this program.
  • Retirement Savings – Through our 401(k) plan, our generous $1 for $1 company match on your eligible contributions will help you build for your retirement goals faster. In addition, each year we consider additional discretionary contributions that can be up to 6% of your pay.
  • Paid Time Off – Company-paid holidays and time off programs are geared to give you the opportunity for work-life balance. We also provide up to 24 hours a year of time off earmarked for volunteer activities you wish to pursue in your local community.

AAA Northern California, Nevada & Utah Reviews

  • "Strong culture for public safety and emphasis on customer data security"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cyber Threat Analyst in Walnut Creek, CA
    Former Employee - Cyber Threat Analyst in Walnut Creek, CA
    Positive Outlook
    Approves of CEO

    I worked at AAA Northern California, Nevada & Utah full-time (More than a year)


    Leadership is serious about cyber security
    Managers care about their team and offer training and growth opportunities
    The company responded swiftly to the COVID pandemic and transitioned all employees remotely without anybody being laid off
    HQ is within walking distance of restaurants with weekly food truck rotation
    Sufficient availability in company parking garage


    Open/collaborative seating. Some designated seats are in close proximity to heavy foot traffic, so there's a chance you won't have much privacy

    Advice to Management

    Keep doing what you're doing

See All 317 Reviews

AAA Northern California, Nevada & Utah Photos

AAA Northern California, Nevada &amp; Utah photo of: Grand opening of our Next Generation Branch Design
AAA Northern California, Nevada &amp; Utah photo of: AAA Vice-President of Communications and Community Impact, Marianne Campbell presented a check for $6,000 the American Red Cross of the Bay Area.
AAA Northern California, Nevada &amp; Utah photo of: We are proud to help the Washoe County community by volunteering to help make upgrades to Rancho San Rafael Regional Park. 200 employees came together to restore and renovate the park.
AAA Northern California, Nevada &amp; Utah photo of: On Wednesday, October 7, an important milestone for AAA NCNU was reached—the Member Service Center in Clearfield, Utah held a ribbon-cutting ceremony commemorating its official grand opening.
AAA Northern California, Nevada &amp; Utah photo of: Josephine C. - ERS Specialist I Since 2008
AAA Northern California, Nevada &amp; Utah photo of: Alfonso S. - Licensed Sales Associate Since 2005
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AAA Northern California, Nevada & Utah Interviews



Getting an Interview

Getting an Interview





    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 days. I interviewed at AAA Northern California, Nevada & Utah in May 2020.


    A 30 minute phone screening with a description of the position and a series of screening questions, ending with the rest of the process. It was pretty routine but more detailed than most that I've had.

    Interview Questions

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AAA Northern California, Nevada & Utah Awards & Accolades

  • MEMBER SERVICE CENTER HONORED AS EMPLOYER OF THE YEAR!, Davis County Chamber of Commerce, 2015
  • Gold Award for Corporate Citizenship by the Optimas Awards, Workforce Magazine, 2016
  • Top 100 Corporate Philanthropist, San Francisco Business Times, 2017
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at AAA Northern California, Nevada & Utah? Share Your Experiences

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