Working at AAA Texas | Glassdoor

AAA Texas Overview

Irving, TX
5001 to 10000 employees
1902
Nonprofit Organization
Membership Organizations
$10 to $25 million (USD) per year
We're a member service organization affiliated with the national AAA network. To meet our members' life needs, we offer a wide range of products and services, including insurance, financial, travel, automotive, roadside assistance and discounts ... Read more

Mission: Creating members for life
by exceeding our members' expectations
through valuable products and legendary service.

Company Updates

  • Started moving to our new building in Coppell today! Great beginnings for AAA Texas!

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AAA Texas – Why Work For Us?


Why Choose AAA
Why Choose AAA

The Strength of AAA

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As an affiliate of the nationwide AAA network, our organization affords you the same benefits and reputation that come with AAA. Backed by the strength and leadership of the well-recognized and renowned AAA name, you’ll experience a level of professional quality and stability second to none.

Joining AAA means a level of career opportunity that reaches far beyond what you might think. Our broad range of products and services encompasses much more than the emergency roadside assistance and discounts that we are known for. In fact, our insurance, financial, and travel services are just a few of the many sides of AAA that you’ll discover when you grow your career with us.

From Coast to Coast, Discover the Career Side of AAA

In our organization - serving members across 21 states - you're sure to find a place to expand your career. Bring your skills, expertise, and aspirations to help make a difference in the lives of more than 14 million AAA members.

With a legacy that has stood strong for over a century, AAA brings a level of certainty and assurance to your career, while the breadth of our trusted products and services offers you the opportunity to grow your potential within across our organization.

You’ll also find that within every discipline across our lines of business, your drive, integrity, and genuine care for our members are reciprocated with an equal level of job challenges and support. Joining AAA is an opportunity to strengthen the name and reputation of the brand you’ve always known, while reaching a new level of opportunity in your career. Join us, and discover the many sides of AA

Diversity
Diversity

The Strength of AAA is Built Upon Our Employees

undefinedAt AAA, nothing is more important than building relationships with our members.  We are proud to be a part of countless lives across countless communities for over a century. 

To build those relationships, our team includes people of varied backgrounds, experiences, and cultures to drive our understanding of member needs.  We value, encourage and respect our employees’ ideas and input, and build our team to reflect the diversity of the communities in which we serve.

Benefits
Employment Benefits

Be Well, Professionally Engaged and Financially Fit, Thanks To Our Benefits Package

undefinedComprehensive and competitive, our enterprise offers a well-balanced package of benefits that serves to shape and complement the lives of our employees. Our current selection for eligible employees includes:

Health Coverage for Medical, Dental and Vision: These most sought-after benefits are offered through various plan options and are available for eligible employees and their eligible dependents.

401(k) Retirement Savings Plan: Planning for retirement is always a smart move and we provide a valuable tool that will help employees plan for the future; through our tax-deferred 401(k) plan with a company match.

Pension Plan: Another way to help ensure a financially healthy future is through our pension plan. It is provided and funded for employees entirely by our organization. This traditional plan is fast becoming a rarity, but we know its value and offer it as a way to help AAA employees prepare for retirement.

Flexible Spending Accounts: Health-care and dependent-care spending accounts allow eligible employees to set aside pre-tax money to cover IRS-approved expenses. This is an opportunity that allows one to save and budget expenses at the same time.

Health Savings Account: Allows eligible employees enrolled in a high deductible health plan to set aside pre-tax money for today’s health as well as future health expenses through retirement.

Life Insurance: Basic life insurance, provided at no cost to eligible employees, offers peace of mind, and reassurance that your loved ones will be taken care of, should the unexpected happen to you.

Disability Coverage: We acknowledge that sometimes life throws us a curve, so disability coverage is available to eligible employees when appropriate. We need healthy team members and this is one way we can support them and their efforts to get well and return to work.

Employee Assistance Program: This confidential service is available to assist all employees and their family members in solving personal problems such as: marital, family or emotional conflicts; alcoholism; drug abuse; legal or financial difficulties; and work/life balance.

Paid Time Off: We believe that having time to relax away from the office is definitely a crucial part of work/life balance. New employees begin accruing vacation days immediately. In addition, we provide eligible employees holiday and illness days, giving them the opportunity for recuperation when they need it.

Career Development and Professional Training: We encourage our employees and managers to enroll in career-enhancing courses through our in-house training options. We have instructor-led courses, virtual classes that employees can take right from one’s desktop, and a library of recorded courses. We are proud of our leadership development program and solid history of promoting from within.

Employee Savings: Eligible and qualifying employees may receive discounts on AAA membership, insurance and other products. We also partner with various vendors who offer discounted tickets to amusement parks, movie theaters and sporting events. Additionally, special vehicle pricing is available with selected dealers. Many retailers and restaurants also extend discounts to employees.

Ridesharing: Doing our part to help ease the commute dilemma, eligible employees who work in designated facilities may receive monetary incentives for carpooling, walking or biking to work.

Health Savings Account: Allows eligible employees enrolled in a high deductible health plan to set aside pre-tax money for today's health as well as future health expenses through retirement. Monies saved may also be rolled over from year-to-year to use in retirement.

Credit Union: The Auto Club Federal Credit Union (ACFCU), an independently operated entity, offers financial services to eligible employees and their family members, such as: a holiday savings program, loans, checking and savings accounts, among other services. Check with your local Human Resources department for eligibility for the ACFCU as well as other credit union options.

Area of Talent
Areas of Talent


undefinedFor well over a century, the name AAA has become synonymous with dependability, quality and dedication. It’s our mission to provide our growing membership with superior services and we always welcome committed professionals looking to challenge themselves and their career growth within a dynamic industry. Whether you’re looking to reach the next level, or you’re just starting out, AAA offers exceptional opportunities within the following areas:

SALES 
CALL CENTERS
CUSTOMER SUPPORT/SERVICE
INSURANCE 
CORPORATE

Staffing Process
Staffing Process

Our Staffing Process

undefinedDoes the prospect of being challenged by an exciting new career, surrounding yourself with extraordinary talent, and knowing that everyday you’re making a difference in our members’ lives sound like an ideal opportunity to you? If so, we encourage you to apply today.

Being a member service organization, we set high standards for our employees and are committed to providing a safe and drug-free work environment. Therefore, all verbal job offers are contingent on the successful completion of a background check and, for some positions, pre-employment drug screening, a credit check, and/or motor-vehicle record screen. We strive to make hiring decisions that are mutually beneficial to potential employees as well as to our culture.

Our recruiters are eager to go over your qualifications. While moving through the selection process, you could be contacted to participate in a telephone pre-screen, complete pre-employment assessments or be invited to come in to our local office for an interview

AAA Texas Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
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CEO
13 Ratings
  • Featured Review

    Helpful (6)

    "Great company, great benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Coppell, TX
    Current Employee - Business Development Manager in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time (More than 10 years)

    Pros

    Upward mobility, fantastic benefits, employee and family events, Jeans Fridays. Do your job, have a positive attitude, and you will see so many opportunities available to you!

    Cons

    More work/life balance would make working here even better!

    Advice to Management

    Keep the environment positive and raise the wages of frontline employees to be more competitive in today's job market.

See All 142 Reviews

AAA Texas Photos

AAA Texas photo of: AAA Texas
AAA Texas photo of: National Walk at lunch Day!
AAA Texas photo of: Walk at lunch day
AAA Texas photo of: Walk at lunch day
AAA Texas photo of: Walk at Lunch Day!
AAA Texas photo of: Our Roadside Team at Walk at Lunch Day
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AAA Texas Interviews

Experience

Experience
48%
26%
26%

Getting an Interview

Getting an Interview
57%
19%
8%
8
8

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at AAA Texas in January 2014.

    Interview

    You begin as with many a job via the internet. If you get an acknowledgement via email, this is within a week. The next email may come about 1 month after your initial application with a link to take their next step personality test. The personality test is about 1.5 hours long and consists of many questions regarding ethics and attitudes towards life.

    Interview Questions

    • Is it ok to be late or absent?   2 Answers
    • Its ok to take supplies from work right?   1 Answer
See All 28 Interviews

AAA Texas Awards & Accolades

  • Highest in Customer Satisfaction with the Auto Insurance Claims Experience, J.D. Power and Associates, 2013

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