Working at AAA The Auto Club Group | Glassdoor

AAA The Auto Club Group Overview

Dearborn, MI
5001 to 10000 employees
1902
Other Organization
Insurance Agencies & Brokerages
$100 to $500 million (USD) per year
The Auto Club Group (ACG) is one of more than 50 individual AAA clubs throughout the United States and Canada. ACG represents over 9 million members and is one of the largest clubs in the national AAA association. Headquartered in Dearborn, MI, ACG employs over 8,000 people and ... Read more

Mission: Our Vision:
We help AAA members enjoy life's journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them.

Company Updates

  • The UNCF Michigan Walk for Education is one of our favorite events of the year! Good times walking with great people to support a wonderful cause.

  • Well, now we're blushing. We're honored to be on this list from Forbes of the best companies to work for in Michigan. Hats off to all our employees who are awesome day in and day out!

    http://glassdoor.com/slink.htm?key=vMEgv

    These are the best companies to work for in Michigan

    (WXYZ) - We have a lot of great companies throughout Michigan, but a new list from Forbes found the best companies in the state to work for. Forbes partnered with market research firm Statista to find the organizations that are liked by by employees. In Michigan, there are 39 companies on that list.

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AAA The Auto Club Group – Why Work For Us?


The Auto Club Group (ACG) is the second largest club among the 50 AAA Clubs throughout the United States and Canada.

 

What makes ACG different from other employers? We invest in human talent, advanced technology and product development, offering a wide range of products and services, including AAA’s legendary roadside assistance program, property and casualty insurance, full-service travel agency services, a network of car care centers, banking services and more.


By launching your career at ACG, you’re not just getting a job – you’re becoming a part of our common vision to provide innovative solutions, advocacy and best-in-class membership service, wherever and whenever AAA Members need them.

 

Of course, we count on our 8,000+ employees to serve our members and deliver on this vision –  working in an environment rich in diversity, where you can enjoy a satisfying and rewarding career.

As an ACG employee, you deserve to feel productive and valued in the workplace. That’s why we remain committed to professional development within our workforce.

 

Thinking about joining the ACG family? Here are some of the perks:

 

Skill building and learning experiences

 

Advanced Training & Curriculum-Guided Courses, including:

- Systems training

- Job-specific technical training

- Sales & service training

- Performance coaching

- Supervisory & leadership training

 

Looking to broaden your career skills? ACG will pay for the courses and examinations you’ll need to earn special designations or certifications directly related to your position!

 

Working toward a degree? ACG offers a Tuition Assistance Program for company-approved major and minor degree programs at regionally accredited institutions!


As part of the ACG team, you’ll enjoy a flexible, highly competitive benefits program that includes medical, dental and retirement plans, as well as other benefit options to meet your specific lifestyle needs.

 

Wait, there’s more:

We encourage our employees to give back to their local communities. Volunteer. Bowl. Walk. Run. Speak out on issues that matter to you. At ACG, your passions and interests help mold and enhance our success, as well as our ability to effectively serve our members and surrounding communities at large.


Full-time benefits

Full-Time Employee Benefits Summary

Part-time benefits

Part-Time Employee Benefits Summary

“We are as unique as our fingerprints that mark

individual human identity.

 

Great things happen when we come together

and connect our unique talents, ideas,

cultures and experiences.”

                                             - ACG DIVERSITY & INCLUSION

 

Do your personal experiences and perspectives influence what you bring to the table as a career professional? ACG is the ideal company for you!

 

Recognizing and celebrating the diverse cultures and ethnicities that make up our workforce is vital to our company’s success. As an ACG employee, you can rest assured that your diverse ideas, perspectives and identity are respected and valued as uniquely essential to the ACG fingerprint.

 

To help ensure your success, you’ll have access to several programs in our Diversity and Inclusion initiative, including Employee Resource Groups, a Diverse Community Council and a Supplier Diversity Program.

AAA The Auto Club Group Reviews

  • Featured Review

    "Great Company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EA Recruiter in Nashville, TN
    Current Employee - EA Recruiter in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time (More than 3 years)

    Pros

    - Longevity, this company has been around over 100 years
    -Great benefits, tons of PTO, great health, 401k etc
    - a company that has so much opportunity for growth in several areas

    Cons

    -tech is a little outdated but they are working hard to upgrade!

See All 280 Reviews

AAA The Auto Club Group Photos

AAA The Auto Club Group photo of: Making Strides Parade
AAA The Auto Club Group photo of: Our employees had a great time connecting with our members at the Woodward Dream Cruise
AAA The Auto Club Group photo of: Our employees had a great time connecting with our members at the Woodward Dream Cruise
AAA The Auto Club Group photo of: The UNCF Michigan Walk for Education is one of our favorite events of the year! Good times walking with great people to support a wonderful cause.
AAA The Auto Club Group photo of: The UNCF Michigan Walk for Education is one of our favorite events of the year! Good times walking with great people to support a wonderful cause.
AAA The Auto Club Group photo of: From the Motor City to St. Pete - our company had a blast participating in pride parades this month to celebrate our employees, our members and the communities we serve.
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AAA The Auto Club Group Interviews

Experience

Experience
63%
10%
27%

Getting an Interview

Getting an Interview
60%
18%
14%
4
4

Difficulty

2.4
Average

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  1. Featured Interview

     

    Customer Service Representative Interview

    Anonymous Employee in Grand Rapids, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at AAA The Auto Club Group (Grand Rapids, MI) in November 2018.

    Interview

    Applied online via their website. Was sent an email within a couple of hours to take an assessment. Passed the assessment and was called by someone in their talent agency within the hour. Scheduled an interview that Monday for a map quiz and formal interview with the manager. Was hired on the spot.

    Interview Questions

    • Behavioral based questions. Use past examples with real results.   Answer Question
See All 33 Interviews

AAA The Auto Club Group Awards & Accolades

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