Working at AAA The Auto Club Group | Glassdoor

AAA The Auto Club Group Overview

Dearborn, MI
5001 to 10000 employees
1902
Nonprofit Organization
Insurance
$100 to $500 million (USD) per year
Unknown

AAA The Auto Club Group Reviews

2.6
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Joe Richardson
29 Ratings
  • Helpful (1)

    "Dispatcher/ Customer Service Representative ll"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Grand Rapids, MI
    Current Employee - Senior Customer Service Representative in Grand Rapids, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time (More than a year)

    Pros

    I love the flexibility it has when in need of a shift change, the pay is good has great benefits and 401(k), Acknowledged for excellent customer service and work ethic, paid vacations

    Cons

    Turnover rate is high, I think there is a bit of overlookness when looking to advance, have to work weekends and holiday's, mandatory overtime in the summer, spring, and fall and alot of misleading information sometimes

    Advice to Management

    Try something different to prevent turn over's, listen to your employees they make the business, keep your promises on mandatory overtime

See All 163 Reviews

AAA The Auto Club Group Photos

AAA The Auto Club Group photo of: AAA Auto Club South Headquarters off Westshore (8 floors)
AAA The Auto Club Group photo of: AAA Auto Club Group departments on each floor
AAA The Auto Club Group photo of: 2011 Leaders Week was Star Wars themed at AAA Auto Club Tampa
AAA The Auto Club Group photo of: office workspace cubicle setup is a bit dated at AAA Tampa HQ
AAA The Auto Club Group photo of: not a bad view from the 7th floor meeting room at AAA Tampa
AAA The Auto Club Group photo of: 7th floor break room at AAA Tampa HQ
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AAA The Auto Club Group Interviews

Experience

Experience
64%
11%
23%

Getting an Interview

Getting an Interview
41%
29%
23%
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Roadside Service Call Center Interview

    Anonymous Interview Candidate in Heathrow, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at AAA The Auto Club Group (Heathrow, FL) in January 2017.

    Interview

    Was 12 minutes early to the interview location. Kept waiting by the HR person for 22 minutes in the lobby with one other candidate. This was a late Friday afternoon Interview Appointment in a 24/7/365 open Call Center. After a brief review of the job descripyoni by the HR person, in a hot (no air movement) meeting room, the two of us were left in the room for 7 more minutes of waiting (remember, no air) , while a meeting was arranged with a Call Center Floor Manager ( This interview was set up four days earlier). We both were then escorted to another area to take a "timed", 45 -minute open-book(Google Maps) map reading test (basic Google searches , with some tricky locations ---on which I was 100% correct on according to the HR person, but NO eye contact with me after test was scored by the HR person). Then escorted to another VERY small, cramped stuffy space with a round table and two chairs to await for another 11 minutes(by now it was apparent that the "waiting" periods were obviously a tactic of the Interview process ) , waiting for a Call Center Floor Manager to ask the interview call-center specific questions(about 10). This took about 15-20 minutes.Be prepared in advance so you are not surprised by the lack of respect for you as a candidate. Really expected more from a National-Brand Operation.

    Interview Questions

    • What would your response be to a customer if you were asked to make an "Exception" to a guideline or rule and no supervisor was available to ask ?   1 Answer
See All 20 Interviews

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