Working at ACD Direct | Glassdoor

ACD Direct Overview

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Farmington, UT
1 to 50 employees
Unknown
Company - Private
Business Services
$5 to $10 million (USD) per year
Unknown

ACD Direct Reviews

2.5
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Merrill Moore
7 Ratings
  • Helpful (3)

    "Decent money"

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    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at ACD Direct full-time (Less than a year)

    Pros

    Their peak drive seasons are 4x per year. The money during this time is pretty decent b/c the call volume is higher. I was able to earn $1600 in one month working only part-time, night hours. They are very responsive to inquiries and questions so that you can do well. I also love the fact that 95% of my calls are pleasant b/c I am not selling or up-selling. Just taking donations. I also love the flexibility of setting my own hours; they have call volume availability 24/7.

    Cons

    I did well enough to be invited to continue taking calls during the off-season. Unfortunately, the pay is very low b/c the call volume is non-existent. 1 night I earned $4 (TOTAL) for a 4-hour shift. So it's best to have another job/gig and use ACD as a supplement to your regular job.

See All 48 Reviews

ACD Direct Interviews

Experience

Experience
50%
50%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Remote Tele Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at ACD Direct.

    Interview

    First you have to complete an online application, then you have to complete test calls, then pay a fee for the background background check. As part of the process, you have to install several apps and know how to use them; otherwise, your test calls will not go very well.

    Negotiation

    None.

See All 5 Interviews

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