Working at ACD Direct | Glassdoor

ACD Direct Overview

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Farmington, UT
1 to 50 employees
Unknown
Company - Private
Business Services
$5 to $10 million (USD) per year
Unknown

ACD Direct Reviews

1.9
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Recommend to a friend
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Merrill Moore
7 Ratings
  • "Work from home agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACD Direct part-time (Less than a year)

    Pros

    Set your own hours. Good bonuses during peak season. Some of the people reviewing don't seem to understand that ACD is SEASONAL. You are not supposed to have high call volume during off peak times. During the times when call volume is high, I'm making good money.

    Cons

    It can be a little slow sometimes.

See All 47 Reviews

ACD Direct Interviews

Interview Experience

Interview Experience
50%
50%
0%

Getting an Interview

Getting an Interview
100%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Remote Tele Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at ACD Direct.

    Interview

    First you have to complete an online application, then you have to complete test calls, then pay a fee for the background background check. As part of the process, you have to install several apps and know how to use them; otherwise, your test calls will not go very well.

    Negotiation

    None.

See All 5 Interviews

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