Working at ADP | Glassdoor

ADP Overview

jobs.adp.com
Roseland, NJ
10000+ employees
1949
Company - Public
Business Services
$10+ billion (USD) per year
We make the world’s busiest professionals more productive and happier at work. That’s our sole purpose at ADP. Because everything we do is about people. Starting with our own. We welcome new ideas. From big-thinking people who want – and expect ... Read more

Mission: We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep ... Read more


Glassdoor Awards

Highest Rated CEOs: 2014 (#23), 2013 (#14)

Company Updates

  • ADP was listed on the Glassdoor list of top companies with flexible work arrangements (#16) in the US. #hellowork http://glassdoor.com/slink.htm?key=vQ5ht

    20 Companies That'll Let You Work From Home-Hiring Now!

    There's nothing quite like work-from-home days - no time spent commuting to the office, no co-workers stopping by your desk to make last-minute asks, and, if you like, no need to change out of your PJ's. It's enough to make you wish that this could be your routine every day.

  • For the fifth consecutive year, and eleventh time overall, ADP has been named to Fortune magazine’s “World’s Most Admired Companies” list for 2017. What’s more, ADP is ranked #1 in the Financial Data Services category. http://glassdoor.com/slink.htm?key=vQ5LT

    The World's Most Admired Companies for 2017

    Here is Fortune's list of the World's Most Admired Companies for 2017, with some companies falling off the list due to reputation-damaging scandals.

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ADP – Why Work For Us?





We’re changing the world of work, where staying a step ahead means creating a collaborative and agile environment within a company known for its stability, ethics, and integrity. Our down-to-earth culture welcomes diverse perspectives and creates a place where careers can flourish. We are on a transformative journey to advance human potential in powerful way, and the strength of our team comes from what each of us has to offer. What can you bring to ADP?





Put your ideas to the test.

At ADP, you are encouraged to create brilliantly designed, intuitive solutions that are changing the way people work. Right now that means automated intelligent and predictive solutions with emphasis on analytics, synaptic search, mobility, social media, and user experience. Tomorrow? Well, that’s up to you.

Imagine. Inspire. Incubate.

We believe in flashes of inspiration, the freedom of ideas, and an organic process that allows us to fast track our best ideas. We believe in people like you.




We believe that highly engaged, diverse associates are the foundation for building a better company — and a better world. We strive to ensure our workplace is inclusive and values each individual and helps associates to reach their full potential. In an increasingly competitive marketplace, our commitment to diversity allows us to deliver great service to our clients.  

More importantly, it enables us to be a more effective, empathetic and responsible global corporate citizen. 

“At ADP, the business case for Diversity and Inclusion is inextricably tied to our core business—helping clients unlock their human potential. Valuing diverse perspectives promotes innovation and employee engagement—two key drivers of corporate performance. In today’s competitive marketplace, companies that excel at sustaining a diverse and inclusive workforce win.”

Rita Mitjans
Chief Diversity & Corporate Social Responsibility Officer


ADP History – Stable, Reliable and Profitable

"We formed an effective trio, with complementary strengths--me in accounting, Joe in organization, and Frank in marketing--and very compatible in personality and business style." – Henry Taub, Founder of ADP, Inc.

Automatic Data Processing, Inc. (Nasdaq: ADP) was founded in 1949 by a Paterson, New Jersey businessman named Henry Taub under the name of Automatic Payrolls, Inc.  In 1958, the company changed its name to Automatic Data Processing and began using new technology for its time like punch card machines, check printing machines, and mainframe computers.  ADP’s  first full-time salesman was future U.S. Senator Frank Lautenberg.  In 1961, ADP became a public company.

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Throughout its remarkable 60+ year history, ADP’s business model remains sound to this very day – providing transaction-based information processing and other services that are mission-critical to a client's business. Since virtually all of the transactions we perform are repetitive in nature, they also generate reliable and predictable streams of revenue that has weathered virtually every economic cycle for the past six decades.

Furthermore, through the decades, the story of ADP has illustrated a number of principles that still guide the company:

  • Focusing on business markets that offer significant growth opportunities, recurring revenue, the chance to be the industry leader, and where clients have significant service needs.
  • Embracing technological change to enhance product and service offerings.
  • Attracting and retaining motivated, talented people who are committed to our aspirations and who help us win in the marketplace.

Today, ADP is one of the world's largest providers of business outsourcing, with operations in many countries.  The company employs more than 55,000 associates globally, who serve more than 630,000 companies of all sizes – small, mid-market and enterprise.  ADP continues on its steady growth track, expanding our products to meet changing client and business needs.  With a history of financial growth that is unmatched in our industry, we are well-positioned for long-term growth and profitability.  Our long-term strategy creates unique opportunities, filled with new and exciting challenges.  That is why we say, at ADP, you’re in excellent company!

Important dates in ADP History:

1949 - Henry Taub, a 21-year-old New Jersey accountant, started a manual payroll processing business called Automatic Payrolls, Inc.

1957 - ADP introduced an automated punch card, a forerunner of the mainframe computer, with the capability of increasing efficiency and capacity for payroll processing. 

1961 - The company, now called Automatic Data Processing, Inc., went public and leased its first computer, an IBM 1401. ADP had 300 clients, 125 employees, and revenues topping $400,000.

1972 - ADP Dealer Services became ADP's third major business unit offering account and inventory service to auto dealers.  It was a business that fit the ADP economic model for success: offering significant growth possibilities, recurring revenue, and the chance to be an industry leader.

1981 - ADP's annual revenues exceeded $500 million and then doubled just four years later when the $1 billion mark was surpassed.  ADP processed the paychecks for about 10% of the U.S. workforce and became the market leader over the next several years.

1990 - Through the 1990s, clients that once were content to outsource applications to a service provider looked to outsource entire functions. They no longer wanted ADP to provide services to their HR department...they wanted ADP to be their HR department. That prompted ADP to become a professional employer organization (PEO).

1995 - ADP acquired the largest payroll and human resource services company in Europe: GSI, headquartered in Paris.

1998 - First cloud service: Before Software-as-a-Service or "cloud" had taken hold in business language, ADP introduced EasyPayNet, a service that allowed companies to upload payroll information to ADP over the Internet and access it from any computer.

2000 - The early twenty-first century saw continued growth and innovation at ADP. One example is the introduction of  GlobalViewSM – ADP’s comprehensive global service solution for payroll processing and human resources administration. GlobalView enables end-to-end, standardized payroll processing and HR across multiple countries on a single platform.

2006 - Gary Butler becomes ADP’s fifth CEO.

2011 - Carlos Rodriguez becomes ADP’s sixth CEO.

2013
 - ADP opens Chelsea Innovation Lab, in the heart of New York City's Silicon Alley.

2014 - ADP spins off ADP Dealer Services to create new company, CDK Global.

2014 - ADP celebrated 65 years in business, serving 620,000+ customers in 100 countries, and counted 16 years of having cloud-based software. 

2015 - ADP Opens Global 'Center of Excellence' in Bucharest to Enhance Delivery of Human Capital Management Services to Global Clients.

ADP Culture - It Starts with Incredible People

“The common understanding in business is that the ‘employer’ is the boss and the ‘employees’ are underneath.   On the other hand, an ‘associate’ is part of the team. So on my first day on the job, I started calling people associates and every time I saw a letter or some other piece of copy that said employee I crossed it out and wrote in the word associate. Gradually the idea took hold.”  - Josh Weston, CEO 1982-1996 

Frank Lautenberg, CEO 1974-1982, added, “The associate concept was a wonderful addition to our culture. Associates share common goals and have common missions. That’s what ADP is all about.”

Are you someone who likes to work in an entrepreneurial environment, but enjoy the resources of a global company to help you achieve your professional goals?  If so, then ADP is the right place for you.  

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As a technology and services company, ADP is focused on providing World Class Service to our clients with their technology needs in payroll, HR services, and vehicle dealerships.  We need top quality talent, like yourself, to help us compete and win in our marketplace. 

Work Environment
Our environment is fast paced and dynamic, and rewards associates who are motivated, innovative, and results-orientated.  At ADP, we emphasize a healthy work/life balance so that you are able to achieve your professional goals and still have a rewarding personal life.  Our environment is also friendly and collaborative, where everyone contributes and succeeds together.  You will often find managers working side-by-side with their associates to achieve a common goal or to meet a project deadline.  

Personal Impact
Our culture is such that you are empowered to make decisions and have the opportunity to express your views and opinions in team meetings and at client visits.  At ADP, we encourage you to build relationships, collaborate on projects with colleagues and clients, and exceed expectations.  You will have a voice in the work we deliver to our clients and influence in how your own career develops.  Our open culture fosters sharing of ideas, the opportunity to challenge yourself, and prudent risk-taking without the fear of occasional failure.  At ADP, you will make a real impact with your hard work and involvement.

Training and Development 
We know our associates are the key to our success at ADP!  Highly motivated associates have always made a difference at ADP, and the investment we make in your future – from training to career development – is a fundamental investment in the future of ADP.  We provide a rich culture for learning and development, along with access to a wide variety of tools that assist our associates in reaching their professional goals.  For example, we offer over 5,000 online courses that associates can use, 24/7.  Training magazine has recently named us one of the top companies for our commitment to ongoing learning. 

Career Potential 
ADP offers endless possibilities for your career.  Associates at ADP are given the opportunity to explore roles in a wide variety of functions across numerous locations in the U.S. and around the world.  You will always find new challenges that allow you to develop your skills and knowledge, as well as opportunities to explore areas of interest and advance along your chosen career path.  At ADP, you’ll enjoy an outstanding career that continually progress within one global organization.  

ADP Reviews

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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
2,048 Ratings
  • Featured Review

    Helpful (37)

    "I absolutely love this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Specialist in Parsippany, NJ
    Current Employee - Client Support Specialist in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time (Less than a year)

    Pros

    Great structure! The company culture is phenomenal. You are welcomed, supported and appreciated for what you do. There are great benefits and flexible hours as well!

    Cons

    I literally can't think of any other than its extremely busy during year end so you can't go on vacation Nov-Feb

    Advice to Management

    Keep up the good work! I love that it's not micromanagement and that the managers check in constantly to see how I AM doing, not my work, but me. There's nothing but support from them!

See All 4,866 Reviews

ADP Interviews

Interview Experience

Interview Experience
56%
19%
23%

Getting an Interview

Getting an Interview
42%
25%
14%
6
5
3
2

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (70)  

    Client Support Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1+ week. I interviewed at ADP in October 2016.

    Interview

    1. (phone screening) Like many others who have posted on here about the interview process at ADP I have had an overall positive experience. I applied online through Indeed and received an email to set up a phone interview which I was well over prepared for because it was just someone from the talent team literally typing down what I was saying (I could hear typing in the background).

    2. (online assessment) I guess I met some sort of requirement though because shortly after I received an email to do an online assessment.This was an interactive assessment and tested how fast you typed/reaction time to situations and simulated what the actual software you would be using as a Client Support Specialist looked like while you actually got to hear potential phone calls and customers.

    3. (face to face group interview) Within 24 hours I was contacted again by the interview coordinator via phone to set up an actual face to face interview on site. I was thrilled to be contacted so quickly and received another email following the phone call with the interview information and also an attached document of what to expect for the interview. With that document as well as reading every single tip/interview questions on this site (DO YOUR HOMEWORK) I was well over prepared for the interview. From these comments on Glassdoor I think that it honestly depends on what location/who interviews you. My interview was with two managers and from the start it had a "lets have a conversation" vibe. The interview went incredibly well and I felt more than prepared because like I said, I over prepared. I was impressed with how much these two managers talked up ADP, obviously any manager would (hopefully) talk up the company they work for but I noticed that it was genuine and it was obvious they truly loved working there.

    4. (30 min phone interview with director) Well I guess they liked me as well because again, 24 hours later I got an email to have another phone interview with the Director of client support. That interview also went JUST as great and seemed more of a "get to know you", "see if your personality fits with the culture of the company" type of thing . It has now been 2 and a half days since that last interview and I am eagerly awaiting a call to see if I got the job which I am crossing my fingers for because ADP seems like a fantastic place to work.

    Current Status: awaiting an offer

    Interview Questions

See All 1,762 Interviews

ADP Awards & Accolades

  • Training Top 125, Training Magazine, 2017
  • Fortune's World's Most Admired Companies, Fortune, 2017
  • Top 100 Companies for Remote Jobs, FlexJobs, 2016
  • Top 50 Companies for Diversity, DiversityInc, 2016
  • Computerworld 100 Best Places to Work in IT, ComputerWorld, 2016
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