Working at ADT Security Services | Glassdoor

ADT Security Services Overview

Boca Raton, FL
10000+ employees
Company - Public (ADT)
Security Services
$2 to $5 billion (USD) per year
Home isn’t just a place, it’s a feeling: the feeling that you’re safe to enjoy the things that matter most. ADT lets you take that feeling with you. Whether you are at your house, your business, or online, ADT helps keep you safe and ... Read more

ADT Security Services – Why Work For Us?

We Protect What Matters Most

Your Career at ADT

We’ve been in the business of protecting and connecting people for over 140 years. As the leading provider of home and business electronic monitoring and automation services across North America, our people are our most important asset. Everyday Heroes - who ensure our customers' peace of mind. And that's no small task. 

At ADT, we're always there. Ready for any challenge a new day brings. It's an exciting time to join our team, and we have a variety of career areas for you to make an impact that can change lives.


  About ADT

Headquartered in Boca Raton, FL, we have over 18,000 team members and 200 locations across North America & Canada to help our customers live more secure and efficient lives. Our team members are focused on our customers and are guided by our mission each day.

Home isn’t just a place, it’s a feeling: the feeling that you’re safe to enjoy the things that matter most. ADT lets you take that feeling with you. Whether you are at your house, your business, or online, ADT helps keep you safe and secure—with security systems, home automation, alarms and surveillance—so you can feel at home, wherever you are. Home safe home. Learn more at or call 888-211-8563.

ADT at a glance



ADT’s dynamic culture revolves around team members who work hard to ensure that each and every customer is protected and connected to what matters most to them.

That’s why we strive to create an inclusive environment for all of our team members. Here, every interaction is a chance for you to advance your career, while creating customers for life.

We’re currently developing a diverse talent pipeline and building a team of people that reflects the markets we serve. If you would like to become a part of our trusted team, we invite you to learn more about our career and internship opportunities.

 Community Outreach


At ADT, we are committed to being an inclusive organization that respects the diversity of our workforce, our customers, and the communities in which we live, work, and serve.  We offer a wide spectrum of company-sponsored volunteer events in ADT’s key markets throughout the course of the year.  


Protecting Our People



We value the safety of our team members and customers above all else. We actively champion safe behaviors for our team members, and we provide the necessary knowledge, training and tools to model safe behaviors. 

Health and Wellness

Participation levels continue to increase in our wellness programs. In 2014, we achieved over 50% of our employees participating in the Health Assessment. Employees were also engaged in a variety of wellness programs including biometric screenings, coaching, challenge, and local activities as part of our Healthy Rewards program.



ADT Always Cares

ADT is focused on our customers, team members, investors, and the communities where we live and work. This commitment to and involvement in our local communities is not only the right thing to do, it makes us stronger as a team and more proud to work for ADT. 

In 2013, ADT launched ADT Always Cares, our company-wide community service program comprised of both employee volunteerism and employee-directed philanthropy. ADT team members are empowered to be a positive force in their community through volunteer and philanthropic initiatives, primarily impacting two areas of focus: supporting our local heroes through partnership with first responder agencies and nonprofits and protecting vulnerable populations by supporting human services and health-focused charities.



At ADT, sustainability and corporate social responsibility are fundamental to our success. We believe that this approach to sustainability helps create a long term shared value for our customers, employees, suppliers, shareholders and the communities where we live and work. Through our initiatives and innovations, ADT strives to deliver a positive environmental footprint and work environment. ADT’s “Blueprint for Sustainability” includes programs which positively impact customers, employees and the environment. For more information, please refer to ADT's Sustainability Report.

ADT Ethics Office

The ADT Ethics Office works every day to uphold this commitment. Our program includes: the ADT Ethics Line, the Code of Conduct, training programs, and business-specific policies that comply with applicable laws. Our programs are designed to help us identify ADT’s compliance risks and address concerns.

Code of Conduct

The Code of Conduct ("Code") outlines ADT’s commitment to our customers, our investors, our communities, and one another. We are all responsible for creating a culture of integrity.

The Code defines what is expected of each of us. ADT expects all Team Members as well contractors and other third parties to comply with the Code.

ADT Guide to Supplier Social Responsibility

As ADT continues building a world-class supply chain organization, we believe our success lies in the quality of our supplier relationships. The Guide to Supplier Social Responsibility below sets forth our expectation that our suppliers share the following standards, and promote the application of these standards among those with whom they do business.


ADT Security Services Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
376 Ratings
  • Featured Review

    Helpful (1)

    "People Leader"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)


    Huge company brand recognition - really supports the ADT Sales Reps to set appointments and make the sell. Everyone knows ADT!


    Many moving pieces due to the positive growth of the company.

    Advice to Management

    none to mention at this time

See All 2,143 Reviews

ADT Security Services Photos

ADT Security Services photo of: ADT Headquarters
ADT Security Services photo of: Tim Whall, CEO, presenting the LifeSaver Award to one of our employees.
ADT Security Services photo of: Our Customer Care team in Wichita celebrated their training graduation with a pizza party!
ADT Security Services photo of: We work hard, but we also have a lot of fun too!
ADT Security Services photo of: Our Morrisville, NC team coming together during an office move!
ADT Security Services photo of: We help save lives for a living!
See All PhotosSee All

ADT Security Services Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Inside Sales Interview

    Anonymous Employee in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through an employee referral. The process took 3 days. I interviewed at ADT Security Services (Jacksonville, FL) in April 2018.


    It took a total of 3 days for me to get hired at ADT and I honestly have to thank Ms. Shon Young for that. She made the 3 day hiring experience as easy as possible. The first day, I was interviewed in a group and not even a day later, I got a call from her saying that I got a second interview for Inside Sales, Pre Installation Account Manager. My second interview went absolutely well; the two lovely hiring managers were very engaged with me and didn't mind that I had multiple answers for some questions. I was hired on spot.

    Interview Questions

    • Describe a time where you had to deal with an irate customer.   Answer Question
See All 415 Interviews

ADT Security Services Awards & Accolades

  • Business Leader of the Year(Naren Gursahaney-CEO), FAU College of Business, 2015
  • Business of the Year, Boca Raton Chamber of Commerce, 2015
  • Champion of Service Award, Florida Governor, 2015
  • Breakout Performance of the Year, VolunteerMatch, 2014
  • Outstanding Large Corporation, National Philanthropy Day Awards, 2014
See More

Work at ADT Security Services? Share Your Experiences

ADT Security Services
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate