ADT Security Services Careers | Glassdoor
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ADT Security Services has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

ADT Security Services Careers

Boca Raton, FL
10000+ employees
1874
Company - Public (ADT)
Security Services
$2 to $5 billion (USD) per year
ADT is a purpose-driven company backed by more than 300 offices, 9 monitoring centers, and the largest network of security professionals in the United States. As a leading provider of security, automation, and smart home solutions, ADT helps protect and connect individuals and ... Read more

Mission: “Our work at ADT is about providing the most basic of human needs --- protection, peace of mind and security.”- Jim DeVries, CEO and President

We are a purpose-driven brand providing protection, peace of mind and security. We believe that ... Read more

Company Updates

  • COVID-19

    In mid-March, the number of ADT contact center employees working from home was close to zero. Now, approximately 90% of ADT contact center employees are working safely at home. A move of this magnitude would take months—ADT did it in three weeks. “When I speak with customers, they are so thankful that we are still there for them and haven’t disrupted service,” said Bridgett Patterson, ADT Custom Home Dispatcher.

  • Ned Hodgson is the Manager of the Network Operations Center at ADT Cybersecurity, where he and his team are responsible for deploying and managing network firewalls for small and medium-sized businesses.

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ADT Security Services – Why Work With Us?


               

At ADT, we believe everyone deserves to feel safe.

Your Career at ADT

“Our work at ADT is about providing the most basic of human needs --- protection, peace of mind and security.”- Jim DeVries, CEO and President

It all starts with more than 20,000 team members - everyday heroes who ensure our customer’s peace of mind. We are a leading provider of security and automation solutions, protecting homes and businesses, people on-the-go, and digital networks. With more than 300 locations, ADT is trusted 24 hours, 365 days a year to protect the homes and businesses of our customers across the United States. 

At ADT, we’re always prepared for any challenge a new day brings. This is an exciting time to join our team! Find the career area that’s right for you to start making an impact on our customers’ lives.

 
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  About ADT

Headquartered in Boca Raton, FL, we have over 20,000 team members and 300 locations across the United States to help our customers live more secure and efficient lives. Our team members are focused on our customers and are guided by our mission each day.

 

 

Home isn’t just a place, it’s a feeling: the feeling that you’re safe to enjoy the things that matter most. ADT lets you take that feeling with you. Whether you are at your house, your business, or online, ADT helps keep you safe and secure—with security systems, home automation, alarms, and surveillance—so you can feel at home, wherever you are. Home safe home. Learn more at www.adt.com or call 888-211-8563.

 

ADT at a glance

 

 

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ADT is a purpose-driven brand providing protection, peace of mind and security. For more than a century we have built a reputation as one of the most trusted names in security. We recognize that everyone deserves to feel safe. Our team members are:

  • Driven by a sense of purpose
  • Focus on accountability and collaboration
  • High-performers and self-motivated
  • Constantly defining and redefining security

We are building a diverse and inclusive culture that focuses on our purpose and drives innovation.

We are investing in new learning solutions for all of our employees. We’ve enhanced our training experience by simplifying our learning content and updating technology solutions. Our goal is to create memorable and measurable tools that provide the skills, knowledge, and capabilities needed to build a lasting career.

We are providing competitive benefits and rewards programs https://jobs.adt.com/

We are celebrating our team members who are everyday heroes through our LifeSavers program https://www.adt.com/stories

 
 
 
 

                             

ADT Always Cares

Across the U.S., ADT team members have joined forces to give back to their communities as part of ADT Always Cares. Comprised of both employee volunteerism and philanthropy, ADT Always Cares was launched company-wide in 2013, and over the past five years, employees have contributed tens of thousands of volunteer hours to support hundreds of non-profit agencies, touching the lives of hundreds of thousands of people in need.

During the 2018 Week of Service, each of ADT’s 200+ locations held at least one community service project. Whether it was picking up trash along a riverbank, painting a classroom or packing food for deserving families, ADT volunteers helped make a difference.

ADT also works closely with first responders as they are making a true difference in the communities we served. In 2018 we contributed $100,000 to the National Volunteer Fire Council and produced a national TV commercial to raise awareness to recruit more volunteer firefighters in communities across America. Another example of ADT’s commitment to first responders is the monetary grants we make to Police, Fire and EMT agencies through our popular ADT LifeSaver Award program. In 2018, ADT awarded grants to more than a dozen departments which helped rescue ADT customers from near-death experiences involving fires, carbon monoxide poisonings and other emergencies in the home. We also presented LifeSaver awards to 45 employees who performed heroic acts, demonstrating how all of us at ADT “Help Save Lives for a Living.”

 

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 Sustainability

At ADT, sustainability and corporate social responsibility are fundamental to our success. We believe that this approach to sustainability helps create long-term shared value for our customers, employees, suppliers, shareholders and the communities where we live and work. Through our initiatives and innovations, ADT strives to deliver a positive environmental footprint and work environment. ADT’s “Blueprint for Sustainability” includes programs that positively impact customers, employees, and the environment.

ADT Ethics Office

 

The ADT Ethics Office works every day to uphold this commitment. Our program includes: the ADT Ethics Line, the Code of Conduct, training programs, and business-specific policies that comply with applicable laws. Our programs are designed to help us identify ADT’s compliance risks and address concerns.

Code of Conduct

The Code of Conduct ("Code") outlines ADT’s commitment to our customers, our investors, our communities, and one another. We are all responsible for creating a culture of integrity.

The Code defines what is expected of each of us. ADT expects all team members as well as contractors and other third parties to comply with the Code.

ADT Guide to Supplier Social Responsibility

As ADT continues building a world-class supply chain organization, we believe our success lies in the quality of our supplier relationships. The Guide to Supplier Social Responsibility below sets forth our expectation that our suppliers share the following standards, and promote the application of these standards among those with whom they do business.

Safety 

We value the safety of our team members and customers above all else. We actively champion safe behaviors for our team members, and we provide the necessary knowledge, training, and tools to model safe behaviors. 

Health and Wellness

Participation levels continue to increase in our wellness programs. In 2014, we achieved over 50% of our employees participating in the Health Assessment. Employees were also engaged in a variety of wellness programs including biometric screenings, coaching, challenge, and local activities as part of our Healthy Rewards program.

Consumer Privacy Initiative 

In early 2019 ADT launched a consumer privacy initiative with a coalition of organizations committed to driving the adoption of privacy standards and best practices across the home security industry. The initiative focuses on ensuring the security and home automation industry take a leadership role in protecting consumer privacy.

 

ADT Security Services Reviews

  • Featured Review

    Helpful (1)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager/Coach in Knoxville, TN
    Current Employee - Team Manager/Coach in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    The family style culture is fantastic. We truly get to protect lives and property.

    Cons

    Really can't think of any cons. I enjoy working at ADT and making a difference.

See All 2,587 Reviews

ADT Security Services Photos

ADT Security Services photo of: ADT Headquarters
ADT Security Services photo of: ADT Celebrates Brand Transformation
ADT Security Services photo of: ADT Celebrates Brand Transformation
ADT Security Services photo of: ADT Always Cares 2019
ADT Security Services photo of: Everyday Heroes
ADT Security Services photo of: ADT Always Cares Annual Week of Service
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ADT Security Services Interviews

Experience

Experience
56%
21%
23%

Getting an Interview

Getting an Interview
54%
22%
8%
8
5
2
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Sales Representative Interview

    Anonymous Employee in Silver Spring, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at ADT Security Services (Silver Spring, MD) in January 2015.

    Interview

    I had a great experience with the interview. The hiring manager was polite and friendly. He asked the questions and so did I about the organization. He explained what to expect and an overview of the responsibility as well as the benefits of working for ADT. I got hired after the second Interview.

    Interview Questions

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ADT Security Services Awards & Accolades

  • Business Leader of the Year(Naren Gursahaney-CEO), FAU College of Business, 2015
  • Business of the Year, Boca Raton Chamber of Commerce, 2015
  • Champion of Service Award, Florida Governor, 2015
  • Breakout Performance of the Year, VolunteerMatch, 2014
  • Outstanding Large Corporation, National Philanthropy Day Awards, 2014
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