Working at ADT Security Services | Glassdoor

ADT Security Services Overview
Boca Raton, FL
10000+ employees
Company - Private
Business Services
$2 to $5 billion (USD) per year
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions ... Read more

ADT Security Services – Why Work For Us?

We Protect What Matters Most

Your Career at ADT

We’ve been in the business of protecting and connecting people for over 140 years. As the leading provider of home and business electronic monitoring and automation services across North America, our people are our most important asset. Everyday Heroes - who ensure our customers' peace of mind. And that's no small task. 

At ADT, we're always there. Ready for any challenge a new day brings. It's an exciting time to join our team, and we have a variety of career areas for you to make an impact that can change lives.


  About ADT

Headquartered in Boca Raton, FL, we have over 17,000 team members and 200 locations across North America to help our customers live more secure and efficient lives. Our team members are focused on our customers and are guided by our mission each day.

For more than a century, ADT has been one of today’s most trusted, well known brands in the industry. 

Our broad and innovative set of products and services — from interactive home and business solutions to home health services — exist to meet a range of customer needs for today’s active and increasingly mobile lifestyles.


ADT at a glance
To help save lives.


We aspire to earn the lifelong trust of our customers every day by helping them protect and connect to what matters most – their families, homes and businesses.


We offer our team members affordable and comprehensive benefits to help protect what matters most to you and your family. From medical and dental insurance, to health care reimbursement accounts, you’ll find benefit options that fit your needs.

Join our team and help us protect what matters most. Learn more about us at

ADT by The Numbers



ADT’s dynamic culture revolves around team members who work hard to ensure that each and every customer is protected and connected to what matters most to them.

That’s why we strive to create an inclusive environment for all of our team members. Here, every interaction is a chance for you to advance your career, while creating customers for life.

We’re currently developing a diverse talent pipeline and building a team of people that reflects the markets we serve. If you would like to become a part of our trusted team, we invite you to learn more about our career and internship opportunities.

 Community Outreach


At ADT, we are committed to being an inclusive organization that respects the diversity of our workforce, our customers, and the communities in which we live, work, and serve.  We offer a wide spectrum of company-sponsored volunteer events in ADT’s key markets throughout the course of the year.  


Protecting Our People



We value the safety of our team members and customers above all else. We actively champion safe behaviors for our team members, and we provide the necessary knowledge, training and tools to model safe behaviors. 

Health and Wellness

Participation levels continue to increase in our wellness programs. In 2014, we achieved over 50% of our employees participating in the Health Assessment. Employees were also engaged in a variety of wellness programs including biometric screenings, coaching, challenge, and local activities as part of our Healthy Rewards program.



                                                        ADT Always Cares

ADT is focused on our customers, team members, investors, and the communities where we live and work. This commitment to and involvement in our local communities is not only the right thing to do, it makes us stronger as a team and more proud to work for ADT. 

In 2013, ADT launched ADT Always Cares, our company-wide community service program comprised of both employee volunteerism and employee-directed philanthropy. ADT team members are empowered to be a positive force in their community through volunteer and philanthropic initiatives, primarily impacting two areas of focus: supporting our local heroes through partnership with first responder agencies and nonprofits and protecting vulnerable populations by supporting human services and health-focused charities.



At ADT, sustainability and corporate social responsibility are fundamental to our success. We believe that this approach to sustainability helps create a long term shared value for our customers, employees, suppliers, shareholders and the communities where we live and work. Through our initiatives and innovations, ADT strives to deliver a positive environmental footprint and work environment. ADT’s “Blueprint for Sustainability” includes programs which positively impact customers, employees and the environment. For more information, please refer to ADT's Sustainability Report.

ADT Ethics Office

The ADT Ethics Office works every day to uphold this commitment. Our program includes: the ADT Ethics Line, the Code of Conduct, training programs, and business-specific policies that comply with applicable laws. Our programs are designed to help us identify ADT’s compliance risks and address concerns.

Code of Conduct

The Code of Conduct ("Code") outlines ADT’s commitment to our customers, our investors, our communities, and one another. We are all responsible for creating a culture of integrity.

The Code defines what is expected of each of us. ADT expects all Team Members as well contractors and other third parties to comply with the Code.

ADT Guide to Supplier Social Responsibility

As ADT continues building a world-class supply chain organization, we believe our success lies in the quality of our supplier relationships. The Guide to Supplier Social Responsibility below sets forth our expectation that our suppliers share the following standards, and promote the application of these standards among those with whom they do business.


ADT Security Services Reviews

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ADT Security Services CEO Tim Whall
Tim Whall
141 Ratings
  • Featured Review

    Helpful (8)

    "Best of the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New Orleans, LA
    Former Employee - Sales Representative in New Orleans, LA
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (Less than a year)


    This company is the best place to work everyone is so nice and helpful with getting you settled in everything you need to succeed is there you will have the best support period and everyone is so willing to help


    When you go to certain neighborhoods just pay attention to your training you can't go wrong there's really no cons but be careful in certain neighborhoods

    Advice to Management

    There's no advice I could give because of the awesome job they do they have people for every aspect of the job to help you only thing I suggest is to add french vanilla cream to the break room

See All 1,643 Reviews

ADT Security Services Photos

ADT Security Services photo of: ADT Headquarters
ADT Security Services photo of: Our Customer Care team in Wichita celebrated their training graduation with a pizza party!
ADT Security Services photo of: We work hard, but we also have a lot of fun too!
ADT Security Services photo of: Our Morrisville, NC team coming together during an office move!
ADT Security Services photo of: We help save lives for a living!
ADT Security Services photo of: Habitat for Humanity ADT Cares event
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ADT Security Services Interviews



Getting an Interview

Getting an Interview





    Customer Service Interview

    Anonymous Employee in Irving, TX
    Accepted Offer
    Positive Experience


    I applied through an employee referral. The process took 1+ week. I interviewed at ADT Security Services (Irving, TX) in May 2017.


    I applied online at but it sent me over to ADT Careers (due to the merger). I got an email from the recruiter a week later. The recruiter then called me and went over the position itself. He then asked me to come in and speak with a team manager. The following day I spoke to the manager and she was really nice and professional. We did some role playing and some behavioral questions. On my way home from the interview, I got an email extending me the offer of employment.

    Interview Questions

    • How would you handle a dissatisfied customer or a customer that is getting upset because they don't understand something.   1 Answer
    • Give me a time where you were recognized for your excellent customer service.   Answer Question
See All 341 Interviews

ADT Security Services Awards & Accolades

  • Business Leader of the Year (Naren Gursahaney-CEO), FAU College of Business, 2015
  • Business of the Year, Boca Raton Chamber of Commerce, 2015
  • Champion of Service Award, Florida Governor, 2015
  • Fortune 500, Fortune, 2015
  • Breakout Performance of the Year, VolunteerMatch, 2014
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Work at ADT Security Services? Share Your Experiences

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