AHS Pay & Benefits | Glassdoor

AHS Overview

Work Here? Get a Free Employer Account
Memphis, TN
1001 to 5000 employees
1989
Subsidiary or Business Segment
Insurance Carriers
$50 to $100 million (USD) per year
Unknown
American Home Shield founded the home warranty industry in 1971 and remains the industry leader. Together with all of its wholly-owned subsidiaries, American Home Shield services more than 1.6 million customers in all 50 states. The companies operate four customer service ... Read more

AHS Reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AHS CEO Nikhil (Nik) Varty
Nikhil (Nik) Varty
6 Ratings
  • "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AHS full-time

    Pros

    The pay is good for a customer service role and there is a lot of room to move up since they're still filling in the call center. Always a chance to work OT for extra pay over the summer. Supervisors are generally pleasant and helpful (I got one of the best ones who actually helps me hit goals and am promoting to another department).

    Cons

    Mandatory OT was excessive, but I heard they aren't doing that anymore. Shift bids can be bad if your performance isn't good since you'll end up with the later shift.

    Advice to Management

    Do something with all of the feedback you keep asking us for so we stop getting yelled at by customers who have to hold an hour.

See All 147 Reviews

AHS Photos

AHS photo of: Break Room at Call at Center
See All PhotosSee All

AHS Interviews

Experience

Experience
61%
29%
10%

Getting an Interview

Getting an Interview
72%
9%
6%
6
3
3

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at AHS.

    Interview

    Process took a few weeks, questions were fairly simple. Interviewed with a supervisor first. Sat with someone to watch them take calls and then met with the manager.

    Interview Questions

See All 33 Interviews

AHS Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at AHS? Share Your Experiences

AHS
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or