Working at ALICE | Glassdoor

ALICE Overview

New York, NY
51 to 200 employees
2013
Company - Private
Hotels, Motels, & Resorts
Unknown / Non-Applicable
ALICE is a great team with a great product enabling the hospitality industry to deliver on the promise of amazing experiences through hopsitality operations innovation.

By joining all the departments of your hotel onto a single operations platform for ... Read more

Mission: Our mission is to build a global operating system for delivering hospitality; To build a product that is loved by our users and a company that is loved by our team.

Company Updates

  • ALICE Named the #1 "Best Place to Work in Hotel Tech 2019"

    http://glassdoor.com/slink.htm?key=vQ3jh

    ALICE Named the #1 "Best Place to Work in Hotel Tech 2019"

    ALICE is excited to share we have been named the #1 Best Place to Work in Hotel Tech for 2019 by HotelTechReport . HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and being on this list is truly an honor and a testament to our commitment to our people.

  • ALICE’s workforce is now 100-strong! Our global team of dedicated professionals spanning technology, design, marketing, sales, and operations calls countries all over the world home. But that doesn’t stop there, we’re actively hiring across many roles. Join us in creating something special for the hospitality industry.

    http://glassdoor.com/slink.htm?key=vQWQc

    ALICE Hires Its 100th Employee

    This week, ALICE, the hospitality industry's leading operations technology, is celebrating the hire of its 100th employee. The New York-based company has grown from its trio of co-founders Alex Shashou, Justin Effron, and Dmitry Koltunov to a 100-strong globally-distributed team in the five years since its founding in 2013.

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ALICE – Why Work For Us?


We’re creating the operations platform for the hospitality industry

What We Value

Our mission is to improve the delivery of hospitality through customer-driven technology.

ALICE empowers the world's best hotels to deliver a remarkable guest experience

EVERYDAY, WITH ALICE…

Our team blends hospitality with technology

We’re a globally-distributed, 80+ member team, passionate about revolutionizing the way hotel staff work together to deliver exceptional service.

Four years ago, we started working on a mission to improve the way hospitality companies, specifically hotels, deliver service.

Inspired by the exceptional service improvements of companies like Uber, Amazon and OpenTable, we set out to understand how we could apply their insights to improving the guest experience in a hotel.

At first, we believed the solution was guest-facing technology, specifically mobile apps. What we discovered, however, was that, for each of these companies, the app was simply an access point to a new infrastructure for delivering service.

We wanted to build a solution driven by the needs of hotels, so we started asking hotels lots of questions. We saw a consistent pattern: guest frustrations rarely originated from the inability to communicate a request. The true problems stemmed from the operational complexity of fulfilling the request. The difference between the Ubers of this world and hotels was not the guest access point, but rather hotels’ inability to leverage technology on the back-end or staff side.

Most hotels today are running outdated legacy systems, which are disconnected from one another. Operations tries to broach these silos with offline methods, like pen and paper and radios, which leaves room for error. It also prevents hotels from understanding how they are failing guest expectations. In today’s social media and review-driven economy that is a risk. Customer reviews are everywhere, social media is directly impacting guest expectations and future bookings. The last thing any hotelier wants is a negative review.

Through these learnings, we broadened our focus to see staff and guest technology as equally important. We also zeroed in on connecting staff operations through an end-to-end platform. In solving the staff side of the equation, hotels can now deliver a better guest experience.

It has been an exciting journey. We’ve grown our team from three founders to over 60 brilliant and dedicated team members. We’ve built a global customer base that we love working with, learning from, and helping succeed by streamlining their operations. Our hotels have improved staff morale, reduced their spend, and increased their TripAdvisor scores in a short space of time. We’re helping to support brilliant hotel managers with motivated teams, and we are proud to be a part of their story.

ALICE is where these worlds collide

INNOVATION

An improvement in something established by introducing new methods, ideas or products.

TECHNOLOGY

The application of scientific knowledge for practical purposes, especially in industry.

HOSPITALITY

The friendly and generous reception and entertainment of guests, visitors or strangers.

Our Culture

HOW WE ARE

We like to think ourselves as the industry we serve - hospitable. We try to anticipate needs, build empathy, be generous and most of all, be genuine. We believe it's important to act with integrity and to build relationships with the people around us.

  • Be hospitable
  • Be humble and lighthearted
  • Act with integrity
  • Build relationships

HOW WE WORK

We're passionate about our work and this passion means to not wait to be told to act, seize opportunities and find ways to have impact. 
We are in a path of consistent improvement 
and constant curiosity.

  • Be a self-starter
  • Have a grit and get sh•t done
  • Continuously improve
  • Be curious

HOW WE TEAM

We are people with strong ideas but know how and when to let them go for the team to move forward together. We always give feedback from a place of care and support as everyone should be offered the chance to improve. We are kind but candid.

  • Have a strong idea loosely held
  • Act like an owner
  • Play like a team, think like a coach
  • Be hard on the problem, soft on people

ALICE Reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Justin Effron
12 Ratings
  • "Growing Company with Supportive Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ALICE full-time (More than a year)

    Pros

    Working at ALICE has been like no other job experience I have had in the past. My team is pretty close knit, and we are great at voicing opinions and ideas all of which do get noticed my management. My managers are supportive of my career growth and are truly invested in seeing me succeed and creating a both for my career to flourish.

    Cons

    None that I can think of

    Advice to Management

    Keep doing what you are doing, your staff likes seeing how invested you are in them.

See All 33 Reviews

ALICE Photos

ALICE photo of: 2018 Town Hall Kickoff
ALICE photo of: ALICE Halloween 2018
ALICE photo of: A few ALICE team members in Moscow
ALICE photo of: Town Hall at ALICE
ALICE photo of: Product team at the MET
ALICE photo of: The ALICE team at HITECtx day 2!
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ALICE Interviews

Experience

Experience
43%
14%
43%

Getting an Interview

Getting an Interview
43%
29%
14%
14

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Executive Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at ALICE (New York, NY) in April 2018.

    Interview

    The interview process was great. The process includes various interviews but the "people team" is very proactive; so it gets done in a timely fashion.
    Everyone was very straighforward and you actually talk to the people who will be highly involved in your day-to-day work. One of the later stages involves a written paper on how would you approach the position. My interview process included talking to the People's Team, a Senior Sales Excecutive, VP of Sales and the CEO of the Company.

    Interview Questions

    • Industry Questions. (both industry and work related)
      What are you looking for? Why ALICE?
      Career Questions (regarding your interests and expectations)
      Personal Questions (How do you define yourself? how would your friends describe you? etc.)   1 Answer

    Negotiation

    No negotiation, the package that was offered to me was fair.

See All 7 Interviews

ALICE Awards & Accolades

  • Top 3 Best Places to Work, Hotel Tech Report, 2018
  • Top Rated Concierge Software, Hotel Tech Report, 2018
  • Top 3 Staff Collaboration Software, Hotel Tech Report, 2018
  • Forbes Travel Guide Official Staff Operations Technology Provider, Forbes Travel Guide, 2018
  • Best Place to Work in Hotel Tech, Hotel Tech Report, 2019
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

Work at ALICE? Share Your Experiences

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