In my position, I rarely have to deal with customers. 20% discount on rooms and trucks. There is flexibility in the schedule.
The pay is very low, little room for advancement. When things are going well, you will have get more hours than you want, but when business is down, you will be lucky to get 2-3 hours a week!
Advice to Management
Do unto others as you would have done to you.
I applied online. The process took 3 weeks. I interviewed at AMERCO (Phoenix, AZ) in May 2009.
The initial interview was with the Uhaul recruiter. I was given an IQ type test and personality test. I was then given a one-on-one interview with a recruiter that new little about the actual position or the department. I was then emailed a week later for a second interview with the manager of the department that I was applying for. I had an interview with the manager and he/she did not have any questions prepared and did not seem familiar with interviewing candidates. Although the second interview seemed to go well, I was emailed a week later and told that I was over qualified.