Working at APAC Customer Services | Glassdoor

APAC Customer Services Overview

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Horsham, PA
5001 to 10000 employees
1973
Company - Private
Business Services
$500 million to $1 billion (USD) per year
West Corporation, Convergys, Sitel
The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they ... Read more

APAC Customer Services Reviews

2.3
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Recommend to a friend
Approve of CEO
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James P. McGrath
97 Ratings
  • Helpful (1)

    "Customer service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Onalaska, WI
    Former Employee - CSR-1 in Onalaska, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    If you like to be on the phone, problem solving and you are a people person, it's the job for you.

    Cons

    Things can be very vague and open to interpretation. That in itself makes it hard for employees to know what to tell customers. Things are always changing and hard to stay up on.

    Advice to Management

    Everyone should get on the same page. A lot of supervisors have completely different ans for the exact same question.

See All 368 Reviews

APAC Customer Services Photos

APAC Customer Services photo of: front of apac
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APAC Customer Services Interviews

Interview Experience

Interview Experience
49%
32%
17%

Getting an Interview

Getting an Interview
59%
26%
5%
5
2
1

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Accepted Offer
    Positive Experience

    Interview

    Extremely easy and juvenile. No questions about prior work, all interested in what I do on my days off... I also had to ask all the questions about the job and all couldnt be answered, just didnt seem prepared

    Interview Questions

    Negotiation

    No negotiating during the process, everyone makes the exact same amount, take it or leave it.

See All 85 Interviews

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