Every one is nice. There's a real community here. I'll miss the people way more then the job.
Menial, repetitive work. Disorganized leadership, low pay, horrible benefits
Advice to Management
You need to be way more organized. The badges required to open just about every door didn't work for over a month. I also wasn't assigned a manager out of training and I didn't exist in the schedule system for over a month.
I applied in-person. The process took 2 days. I interviewed at APAC Customer Services (Newport News, VA) in October 2015.
I applied online then I attended an open house. The open house was from 1:00 pm to 3:00 pm. I got there at 1:30 and did not get to interview with anyone until 4:15 - 2 hours and 45 minutes AFTER I got there and there were only 3 people ahead of me! I met with someone in Human Resources who asked me about my previous jobs and how my experience would relate to this company. I then took a brief typing test. By this time, it was almost 5:00 and I was asked to come in the next morning for my 2nd interview. The next day, I got to sit with an actual agent and listen to some of their calls. I then met with an ops manager who asked me questions about customer service experiences. He told me that he would highly reccomend me for hire and that the center director had to approve it that morning. While I was waiting for that, I had to complete information for a background check. I was finally told that the director approved my hire recommendation and that I would be officially offered the job once my background check came back which takes 24 to 48 business hours and that as long as that was o.k., I could start the following Monday's training class. I was given a packet of new hire paperwork to complete.
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