I worked at APAC Customer Services full-time (Less than a year)
If you like to be on the phone, problem solving and you are a people person, it's the job for you.
Things can be very vague and open to interpretation. That in itself makes it hard for employees to know what to tell customers. Things are always changing and hard to stay up on.
Advice to Management
Everyone should get on the same page. A lot of supervisors have completely different ans for the exact same question.
Extremely easy and juvenile. No questions about prior work, all interested in what I do on my days off... I also had to ask all the questions about the job and all couldnt be answered, just didnt seem prepared
No negotiating during the process, everyone makes the exact same amount, take it or leave it.
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