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APAC Customer Services Overview

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Headquarters Bannockburn, IL
Size 5001 to 10000 Employees
Founded 1973
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year
Competitors West Corporation, Convergys, Sitel
The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't ... More

APAC Customer Services Reviews

Rating Trends
Recommend to a friend
Approve of CEO
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James P. McGrath
85 Ratings
  • customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO


    Every one is nice. There's a real community here. I'll miss the people way more then the job.


    Menial, repetitive work. Disorganized leadership, low pay, horrible benefits

    Advice to Management

    You need to be way more organized. The badges required to open just about every door didn't work for over a month. I also wasn't assigned a manager out of training and I didn't exist in the schedule system for over a month.

APAC Customer Services Photos

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APAC Customer Services Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Agent Interview

    Anonymous Employee in Newport News, VA
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied in-person. The process took 2 days. I interviewed at APAC Customer Services (Newport News, VA) in October 2015.


    I applied online then I attended an open house. The open house was from 1:00 pm to 3:00 pm. I got there at 1:30 and did not get to interview with anyone until 4:15 - 2 hours and 45 minutes AFTER I got there and there were only 3 people ahead of me! I met with someone in Human Resources who asked me about my previous jobs and how my experience would relate to this company. I then took a brief typing test. By this time, it was almost 5:00 and I was asked to come in the next morning for my 2nd interview. The next day, I got to sit with an actual agent and listen to some of their calls. I then met with an ops manager who asked me questions about customer service experiences. He told me that he would highly reccomend me for hire and that the center director had to approve it that morning. While I was waiting for that, I had to complete information for a background check. I was finally told that the director approved my hire recommendation and that I would be officially offered the job once my background check came back which takes 24 to 48 business hours and that as long as that was o.k., I could start the following Monday's training class. I was given a packet of new hire paperwork to complete.

    Interview Questions

    • Tell me about a time when you had to work under pressure.   Answer Question

APAC Customer Services Awards & Accolades

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APAC Customer Services

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