I have been working at APL full-time
Most managers are caring and understanding. HR is always easy to talk to. APL tries to be fair across the board. Great benefits (Insurance, 401K, vacation etc...). Most people (as any place) are easy going and laid back.
Not being able to separate customer service from other internal departments. Everyone one below management is just customer service.
Advice to Management
Hold the ones who cause the problem(s) responsible instead of the entire team.
I applied through a staffing agency. I interviewed at APL (Atlanta, GA).
The interview process was very professional. So dress professional because the first impression is always the best impression. Even if you're interviewing for a position as a material handler. Make good on your impression and speak clear and be able to back up what you say once hired.
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