I worked at Abbey National full-time (More than 10 years)
This is a fab company to work for because it is constantly evolving. And they take the staffs points of view when changes are occurring
Some of the challenges were training courses for customer service, but was always done in such a way that you learned a lot about yourself
Advice to Management
It is always important to include staff (when appropriate) in any changes and keep instilling how important customers are, whether they are internal/external. And a lesson I learned was that if your respect your staff they will respect you and work hard for you.
I applied online. The process took 4+ weeks. I interviewed at Abbey National (Port Glasgow, Scotland (UK)) in August 2009.
press advertisement followed by e-mail requesting application form submission. then further e-mail advising me to ring up and arrange a telephone interview. at this telephone conversation i was advised of a time to expect a call for the actual telephone interview. a couple of weeks later i was rang at exact time.
the telephone interview commenced after brief friendly introduction.
For my National Insurance Number.
Experience of Cash-Handling and whether you have cashed up a till.
Would you mind if a colleague asked you to do something that was not in your job description?
Describe a time you worked as a team.
Describe a time you had to change your plans to meet a target.
How do you define customer service?
told at the end of interview that i would be progressing to next stage which i believe may be aface to face interview of assessment centre for presentations etc...
if successful expect 4 weeks training away from home [ except if you live in london i think ]
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