Working at Abbey National | Glassdoor

Abbey National Overview

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London, England (UK)
201 to 500 employees
1989
Subsidiary or Business Segment
Finance
$2 to $5 billion (USD) per year
Unknown
There's little of the monastic about Abbey. The bank's focus on worldly things has helped make it one of the UK's biggest mortgage lenders. Although best known for its home loans and savings accounts, Abbey offers services to ... Read more

Abbey National Reviews

2.4
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Abbey National CEO and Director António Horta-Osório
António Horta-Osório
1 Rating
  • "It was the best job in the world, and I used to say that all the time"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Manager in Milton Keynes, England (UK)
    Former Employee - IT Service Manager in Milton Keynes, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Abbey National full-time (More than 10 years)

    Pros

    This is a fab company to work for because it is constantly evolving. And they take the staffs points of view when changes are occurring

    Cons

    Some of the challenges were training courses for customer service, but was always done in such a way that you learned a lot about yourself

    Advice to Management

    It is always important to include staff (when appropriate) in any changes and keep instilling how important customers are, whether they are internal/external. And a lesson I learned was that if your respect your staff they will respect you and work hard for you.

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Abbey National Photos

Abbey National photo of: Abbey National (Photo thanks to Geograph user Gerald England, Some Rights Reserved)
Abbey National photo of: Abbey National, Cross Gates
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Abbey National Interviews

Experience

Experience
100%
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Getting an Interview

Getting an Interview
100%

Difficulty

2.0
Average

Difficulty

Hard
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  1.  

    Cashier Interview

    Anonymous Employee in Port Glasgow, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Abbey National (Port Glasgow, Scotland (UK)) in August 2009.

    Interview

    press advertisement followed by e-mail requesting application form submission. then further e-mail advising me to ring up and arrange a telephone interview. at this telephone conversation i was advised of a time to expect a call for the actual telephone interview. a couple of weeks later i was rang at exact time.
    the telephone interview commenced after brief friendly introduction.

    Questions :
    For my National Insurance Number.
    Experience of Cash-Handling and whether you have cashed up a till.
    Would you mind if a colleague asked you to do something that was not in your job description?
    Describe a time you worked as a team.
    Describe a time you had to change your plans to meet a target.
    How do you define customer service?

    told at the end of interview that i would be progressing to next stage which i believe may be aface to face interview of assessment centre for presentations etc...

    if successful expect 4 weeks training away from home [ except if you live in london i think ]

    good luck

    Interview Questions

    • Describe a time you had to change your plans to meet a target.

      I   1 Answer
    • How do you define customer service?   1 Answer

    Negotiation

    none

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