Working at Acceptance Insurance | Glassdoor

Acceptance Insurance Overview

Nashville, TN
1001 to 5000 employees
Company - Public (FACO)
Insurance Carriers
$100 to $500 million (USD) per year

Working at Acceptance Insurance

Acceptance Insurance (OTCQX:FACO) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, we have over 350 retail locations servicing 17 states. We know that auto insurance is a necessity for people who work for a ... Read more

Acceptance Insurance – Why Work For Us?

We all have a story.

For us, our story began as a small insurance agency in Nashville, Tennessee. With a strong focus on customer experience, we have grown to be one of the largest non-standard insurance companies in the southeast. “You. Your terms. Accepted.” It isn’t just a slogan, it’s a fact. We meet our customers’ needs at all stages in the insurance life cycle and we are dedicated to providing them with the best experience possible. Why? Because it’s the right thing to do.

If you’re looking for a challenging yet rewarding career, a company that knows team members make the difference, and a place where you can bring peace of mind to customers daily, it’s time to join our team.

Our team members come from a variety of backgrounds and their unique experiences make our team one of a kind. Our people are passionate, willing to drive their career growth, and truly care about their customers and each other. From representing their favorite sports team on Friday to competing in office cook-offs, we get our work done and we have fun doing it. 

Team Members who succeed at Acceptance Insurance:

  • Share our values by doing what they say and putting customers first
  • Go above and beyond to helpcustomers and coworkers
  • Believe in our mission to deliver the products you want
  • Collaborate to achieve success

Other perks:

  • Paid holidays, sick days, bereavement and jury duty
  • Medical, vision and dental insurance
  • 12 week family bonding leave
  • Winky's Bits & Bites discounts
  • Tuition Reimbursement
  • 15 paid vacation days
  • Referral bonus
  • Stock options
  • 401k


For us, it's about more than just selling insurance. It's about establishing relationships with our customers and helping them feel safe and protected on the road. We offer fast and free quotes and the lowest possible rates. We handle claims quickly and are dedicated to providing the best customer experience possible. Why? Because it's the right thing to do. 

What We Offer:

  • Auto Insurance
  • Renters Insurance
  • Term Life Insurance
  • Commercial Auto Insurance
  • General Liability Insurance
  • Boat Insurance
  • RV Insurance 
  • ATV Insurance
  • Motorcycle Insurance
  • Homeowners Insurance


While we might be one of the largest non-standard insurance companies in the Southeast, operating over 350 retail locations serving policyholders across 15 states, you can find comfort knowing that our agents have made your neighborhood their home. From being involved in the community to building lasting relationships with customers, our team is there for you. 

These are the states that we call home:

  • Alabama
  • Arizona
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Mississippi
  • Nevada
  • New Mexico
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas

An important part of being in local communities is getting involved. Our team members aren't just in the community, they're a part of it. We support those who volunteer their time and talent to organizations within their local and global communities. 

Big Brothers Big Sisters

"Big Brothers Big Sisters helps children realize their potential and build their futures. We nurture children and strengthen communities. And we couldn't do any of it without you."

Acceptance Insurance Reviews

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Recommend to a friend
Approve of CEO
Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
46 Ratings
  • Featured Review

    Helpful (3)

    "Underwriting Field Support Advisor"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting in Nashville, TN
    Current Employee - Underwriting in Nashville, TN
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)


    The best reasons why I am working for such an outstanding organization. This company has great opportunity for everyone to advance, if it's their goals to do so. I started with Acceptance on 5/22/17 in the Customer Service Call Center. After my 90 days, promoted to the Retention Team in August 2017, then promoted to Underwriting February 20, 2018. There's no stopping.

    The company offers great learning tools for all who want to advance. Great leadership, great employees and a great place to work.

    I love First Acceptance, believe it or not they are my family and the various individuals I talk with daily becomes part of our family too!!!



    Advice to Management


See All 154 Reviews

Acceptance Insurance Photos

Acceptance Insurance photo of: Curling at the Ford Ice Center
Acceptance Insurance photo of: SVP Juliet & Team Breakfast 2018
Acceptance Insurance photo of: 2018 Milestone Service Award Recipients- 20 Years
Acceptance Insurance photo of: 2018 Milestone Service Award Recipients- 15 Years
Acceptance Insurance photo of: 2018 Milestone Service Award Recipients- 10 Years
Acceptance Insurance photo of: 2018 Milestone Service Award Recipients- 5 Years
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Acceptance Insurance Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Sales Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 3 days. I interviewed at Acceptance Insurance.


    Interviewed with DM on a Tuesday and received a callback on Friday offering the job. During interview I was given a thorough breakdown of expectations for sales agents. I must admit it was blankly put on the table that the job was very demanding. I wanted the experience so I took the challenge. This is my first week and I have completed both Property and Causality modules ready to practice the test simulator.

    Interview Questions

See All 25 Interviews

Acceptance Insurance Awards & Accolades

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