I have been working at AccuQuest full-time (More than a year)
You get to be your own boss. The reward of helping patients and seeing how hearing again changed their life. I feel the right person needs to have some patient experience and sales. You don't do much sales, but you help in ways contribute to your practitioner's sales for the clinic which can lead to nice bonuses for you. Other big thing is having a good relationship with your co-workers. It is a small office just usually two people to a office. I'm not sure about other clinics, but I have a awesome relationship with my practitioner and makes the job easier. I can see how it may have not worked for others if they don't get along with their practitioner. Work life balance is pretty good. You do have a lot you have to learn, but you will get it over time and have lots of people you can contact for help.
The health benefits are expensive and there is not much room for growth unless your willing to become a hearing instrument specialist and possibly have to move. Hours are not always 9am-5pm, they can changed where you need to be in earlier or later. Dealing with some insurance companies can be a pain when it comes to them paying claims. You have to do some outbound calling, but usually to current patients or patients that saw ads and want to come in.
Advice to Management
I think it be great to open up more PCC lead roles in other states then IL office or have more advancement opportunity.
I applied online. The process took 3 days. I interviewed at AccuQuest (Hoffman Estates, IL) in November 2016.
Short Phone Interview, with HR Manager Sharon. Followed by 1 on 1 interview with sales manager, Dan. Interview consisted of being told about the position, and then being offered the job, not an actual interview, they seemed to just want anyone to fill the position. Applied for the job online, after seeing job ad on indeed; turned out to be a total fallacy. After having the face to face interview I discovered the position description was wrong, it was in a completely different city, and the advertised pay was incorrect. Having 6 years experience at the position before, when they immediately offered the job, without any real interview process, I thought they would at least meet the advertised salary. Nope, they went under. Declined Offer, noting they had completely lied about position details. Afterwards, they sent an email saying they were rescinding the offer they made, but since I had declined it to begin with, the point was mute. Unprofessional.
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