Working at Ace Hardware | Glassdoor

Ace Hardware Overview

Oak Brook, IL
5001 to 10000 employees
1924
Company - Private
Home Centers & Hardware Stores
$5 to $10 billion (USD) per year
Ace Hardware Corporation has become one of the nation's leading retailer owned cooperatives with more than 5,000 domestic and international stores and an expansive network of distribution centers in the U.S. Our annual retail sales in the multi-billions rank us ... Read more

Mission: To be the best provider of products, services and operating methods for convenience hardware retailers around the globe.

Ace Hardware – Why Work For Us?


Why should you consider Ace Hardware Corporation? Three Words: Work. Life. Balance.

 

Work

We work hard, play hard, and love what we do

Ace Hardware Corporation has been named a Top Workplace in Chicago and we’re looking for the best people to help us fulfill our vision of being the best, most helpful hardware stores on the planet. We’re focused on the future, looking for new and better ways to compete in the marketplace. At Ace, we like to say that we have a soft heart, a steel spine — and we like to win.

People are the foundation of what makes Ace great, and we’re always looking for ways to improve the employment experience for Ace team members. What we can promise you is that you will gain a sense of accountability and ownership by working hard to build Ace’s continued success, and your own. You’ll enjoy a competitive, fast-paced and friendly work environment. And, you’ll take pride in serving our Ace retail stores and their customers in neighborhoods across the country and around the world.

Life

Make it what you want

We believe getting the support you need to shape your life today, while planning for tomorrow, is important to bringing your best self to work. Ace offers highly competitive benefits that address life’s necessities, many of which have been expanded and improved in 2017, including:

  • Generous vacation allocation immediately upon start
  • 401(k) retirement savings plan with generous company contributions
  • Annual profit sharing opportunities
  • Comprehensive health coverage & life benefits
  • Birth/Adoption bonding paid time off
  • Partial adoption cost reimbursement
  • Tuition reimbursement

Balance

Have time for yourself and others

At Ace, we’re encouraged to take vacation. In 2017, Ace unveiled a new vacation policy designed so that employees take time to relax and re-energize themselves throughout the year.

And, speaking of relaxed, Ace has a “Dress for Your Day” policy that promotes a more casual dress atmosphere.

Ace has always been focused on the community, and our employees have opportunities to give back to the children served by local Children’s Miracle Network Hospitals through the Ace Foundation.

Want more balance? Try some retail therapy courtesy of our numerous corporate employee discounts on products and services from major providers that make life more fun, including travel, fitness centers, computers, cars, restaurants and home loans.


Ace’s Vision, Mission and Values

You don’t often see values like Love, Gratitude and Humility in corporate Vision, Mission and Values statements, but Ace is different, and these things are important to us. They serve as a guidepost for our commitment to the company, our employees, to Ace retailers and to the Ace brand – and we live by them every day.

Our Vision

To be the best, most helpful hardware stores on the planet.

Our Mission

To be the best provider of products, services and operating methods for convenience hardware retailers around the globe.

Our Values

  • Winning – In Business, we keep score with money, which means we get paid to perform. To do that, we must compete and win and have a lot of fun doing it. At Ace, we win with and through people, for helpful is our weapon in the world.
  • Excellence – We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
  • Love – Love the people, love the work and love the results.
  • Integrity – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
  • Gratitude – We recognize that we are blessed to be in the business of serving others.
  • Humility - We strive for greatness with a humble, modest, and respectful attitude.
  • Teamwork – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that… Together. We are Ace.


Benefits At-A-Glance

Comprehensive Health Coverage

  • Medical Coverage
  • Prescription Drug Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts (FSA’s)

401(k) Savings & Retirement Plan

  • With your participation in our 401K plan, Ace will have 3 company contributions

Time Off Benefits

  • Generous vacation allocation immediately upon start
  • 6 Corporate observed holidays
  • Company paid Salary Continuance, Short-Term & Long-Term Disability
  • Birth/Adoption Bonding Time

Life Benefits

  • Life Insurance
  • Dependent Life Insurance
  • Personal Accident Insurance
  • Business Travel Accident Insurance

Adoption Assistance

  • Ace will reimburse up to $10,000 of qualifying expenses

Tuition Reimbursement

  • Reimbursement up to $5,250 per calendar year for tuition, lab, class & registration fees

Merchandise Discount

  • After 30 days, employees can order warehouse merchandise at Ace dealer cost


Here's what Ace employees say about their benefits: 

“When my husband suffered a catastrophic aneurysm, I found out first-hand how wonderful our benefits really are! And now when I needed two eye surgeries in one year, wow, our insurance was a Godsend. Thank you, Ace! “– Field employee

 

“I don't think employees fully appreciate all that Ace does to help keep you healthy - not only with good health insurance but by way of the various onsite screenings and wellness checks. I'm thankful for Ace and all they do from a health perspective!”  – Oak Brook employee

 

“As a single mom of one living on a single income I am always worried about my portion of any healthcare costs. I am so thankful that we have good benefits; I have a lot of family members that have employee-provided insurance that does not cover them as well as Ace covers me.” – RSC employee

 

Are you ready to be Ace helpful? 

At Ace we are looking for the best people to help us fulfill our vision of being the best, most helpful hardware stores on the planet. People are the foundation of what makes Ace great and we believe getting the support you need to shape your life today, while planning for tomorrow, is important to bringing your best self to work. We offer highly competitive benefits that address life’s necessities, many of which have been expanded and improved in 2017. 

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. 

If you're passionate about your career and want to contribute to a company you can believe in, consider sharing your talent with us. Check out our current job openings



Equal Opportunity Employer

Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. 

Ace Hardware Reviews

3.5
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Ace Hardware CEO John Venhuizen
John Venhuizen
194 Ratings
  • Featured Review

    "Great Purpose-driven Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing
    Former Employee - Digital Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware full-time (More than 8 years)

    Pros

    The entrepreneurial spirit of Ace retailers is contagious and fuels your work.
    For the most part, the company is open to taking intelligent risks to out smart the competition.

    Cons

    The road to secure buy-in on new -- but legitimately good -- ideas was sometimes long and challenging. This was also understandable given the sheer number of stakeholders potentially impacted with each change.

See All 1,049 Reviews

Ace Hardware Photos

Ace Hardware photo of: Ace Convention 2016 in Chicago
Ace Hardware photo of: Inaugural Staff at the new Fort Myers Care Center
Ace Hardware photo of: Corporate employee volunteers during Texas and Florida hurricanes.
Ace Hardware photo of: Corporate employee volunteers during Texas and Florida hurricanes.
Ace Hardware photo of: Corporate employee volunteers during Texas and Florida hurricanes.
Ace Hardware photo of: Corporate employee volunteers during Texas and Florida hurricanes.
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Ace Hardware Interviews

Experience

Experience
68%
23%
9%

Getting an Interview

Getting an Interview
46%
32%
8%
5
5
3
1

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (7)  

    Supervisor Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    Very thorough interview. I left with the impression that 1. Management truly cares for their team. 2. Safety is very important, 3. They want to make the perfect choice of hire.

    Interview Questions

    • What processes have you helped improve in the past. looking for 5S, lean, continuous improvement   Answer Question
See All 171 Interviews

Ace Hardware Awards & Accolades

  • Highest in Customer Satisfaction(Home Improvement Retailer), J.D. Power, 2015
  • The 10 Happiest Retailers To Work For This Year(#2), CareerBliss, 2015
  • Top 100 Retailers, Stores Magazine, 2012
  • Top 200(#7), Franchise Times, 2014
  • America's Favorite Home Improvement Store, Market Force, 2015
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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