Working at Ace Hardware | Glassdoor

Ace Hardware Overview

Oak Brook, IL
1001 to 5000 employees
1924
Company - Private
Retail
$5 to $10 million (USD) per year
For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. With more than 5,000 hardware stores locally owned and operated across the ... Read more

Mission: To be the best provider of products, services and operating methods for convenience hardware retailers.

Company Updates

  • We’re searching for a Corporate Sustainability and Property Administrator to join us at Ace HQ! Do you have what it takes? Find out here: http://glassdoor.com/slink.htm?key=vQe3p

  • We’re looking for someone in Fort Myers, Fla. with 3 years of experience in customer service to be a Customer Care Training Specialist. Interested? Apply here:http://glassdoor.com/slink.htm?key=vQeGI

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Ace Hardware – Why Work For Us?


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Ace Hardware Corporate - Top Workplace in Chicago

For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2016, Ace ranked "Highest in Customer Satisfaction with Home Improvement Retail Stores, Ten Years in a Row," according to J.D. Power. With more than 4,900 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 17 distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries.

 

If you're passionate about your career and want to contribute to a company you can believe in, consider sharing your talent with us. Join us in continuing our legacy of making Ace "the helpful place."


Ace Hardware Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Ace Hardware CEO John Venhuizen
John Venhuizen
101 Ratings
  • Featured Review

    Helpful (2)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Hardware full-time (More than 10 years)

    Pros

    Plenty of opportunities to advance within the company.

    Ace believes in investing in their infrastructure and their employees. They value on going education and offer plenty of training.

    Ace's mission statement is clearly understood.

    Management is approachable.

    Employees participate in their own self assessments and take an active role in participating in their reviews.

    Cons

    Ace doesn't believe in keeping long time employees.

    Advice to Management

    Ace used to feel like a family up until a couple years ago. Stop micro managing the details.

See All 731 Reviews

Ace Hardware Photos

Ace Hardware photo of: Store Entrance
Ace Hardware photo of: Ace Retail Support Center
Ace Hardware photo of: Ace Corporate Campus
Ace Hardware photo of: Ace Building
Ace Hardware photo of: Workbench Ace Hardware
Ace Hardware photo of: Front entrance to store
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Ace Hardware Interviews

Experience

Experience
68%
21%
9%

Getting an Interview

Getting an Interview
50%
26%
8%
5
4
4

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Loss Prevention Officer Interview

    Anonymous Employee in Maumelle, AR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 weeks. I interviewed at Ace Hardware (Maumelle, AR) in June 2017.

    Interview

    I received a call within 2 or 3 days of applying to come in for an interview. I was interviewed by just one person. I was pretty straightforward and nothing unusual. It lasted approximately 30 minutes and he then took me on a tour of the facility. I received a phone call two days later offering me the position pending the outcome of a drug screen and background check. I had to go in and submit to a drug test as well as provide information for a third party background check. Three business days later I was officially offered the position and had to go in a third time to complete HR paperwork and do a simple physical agility test. So the time from applying to start date was approximately 3 weeks.

    Interview Questions

See All 131 Interviews

Ace Hardware Awards & Accolades

  • Highest in Customer Satisfaction(Home Improvement Retailer), J.D. Power, 2015
  • The 10 Happiest Retailers To Work For This Year(#2), CareerBliss, 2015
  • America's Favorite Home Improvement Store, Market Force, 2015
  • Top 100 Retailers, National Retail Federation, 2015
  • Top 10(#6), Franchise Times, 2015
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