- You get to make your own hours, which is great for busy university students.
- Work from home! So you get to save money and time from commuting, uniforms, lunches.
- It's a relatively hazard-free job, discounting back pain from being sedentary.
- The work itself is easy. You are given a script and must read it verbatim.
- You communicate with your boss and shift supervisors using online chat. They are really nice and helpful, especially if you take your job seriously and want to improve.
- You get paid for training, vacation, and any technical difficulties that the system is having.
- Reading the same script over and over again can be extremely boring and depressing.
- Respondents can be rude, and you have to take rejection well.
- There are no benefits.
- Breaks are short.
- The pay is minimum wage for whichever province you are calling from.
- The hours can sometimes be cut due to the contractors running out work.
- Because of the work-at-home setup, they are very particular about the quality of your calls, and monitor your in-between call times to make sure you are not cheating.
- Taxing on the back and vocal cords. I can't do longer than a 4 hour shift.
Advice to Management
Longer breaks, don't schedule more hours than you can promise to keep, provide opportunities for advancement, and increased benefits and compensation.
I applied online. The process took 2 weeks. I interviewed at Advanis (Montreal, QC (Canada)) in December 2014.
First you have to go on their website. You answer a lot of questions and watch a lot of videos. You then do a simulation of an interview and they contact you if interested. If they contact you they do another interview by phone and if they decide to keep you, you do an online training that's paid.
I didn't really try to negotiate but everyone was really nice
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