Working at Afni | Glassdoor

Afni Overview

Bloomington, IL
5001 to 10000 employees
1936
Company - Private
Business Services
$100 to $500 million (USD) per year
Afni is a global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with their customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we can ... Read more

Mission: Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.

Company Updates

  • Afni Bowling Green is kicking off 2017 with a Hiring Open House on January 16 from 8 a.m. to 7 p.m. Now's a great time to join the Afni family. Learn more and get started. http://glassdoor.com/slink.htm?key=vQC3I

    Afni Hiring Open House to be Held January 16 in Bowling Green, KY | Afni Careers

    We're hiring entry-level customer service employees for our contact center operations in Bowling Green. Learn more and get started.

  • Afni is hosting two hiring events at its 1310 Martin Luther King Jr Drive, Bloomington, IL location. Wednesday, January 4, 2017 8 a.m. to 7 p.m. & Saturday, January 7, 2017 9 a.m. to noon. http://glassdoor.com/slink.htm?key=vQCLV

    Now Hiring Customer Service Without a Headset.

    Afni is growing its Bloomington, Illinois operations by adding 150 new contact center jobs in 2017. Most of the new positions will be web chat customer service agents, which represent a growing trend in how people interact with companies...

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Afni – Why Work For Us?


We're a contact center company and we provide customer service experiences that go beyond normal customer expectations. We answer toll-free numbers and assist online customers with billing questions, product comparisons, password resets, customer care questions, and account changes.  

There are more than 6,000 of us across several offices in:

  • Bloomington, IL
  • Opelika, AL,
  • Bowling Green, KY
  • Tucson, AZ
  • Quezon City (Philippines)

When you work here, you become part of the Afni family and can take your career and your life where you want to go. We’re here to pave the way for you to pursue your dreams and make a difference. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

A job in customer service gives you the foundation of skills needed for any career path. You'll learn problem solving, teamwork, communication, sales, listening, negotiating, and more. 
 
Our award-winning training and development programs get you ready to work and accelerate your career path.Your skills and career will just keep getting better, thanks to your hard work and our professional development programs. 

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Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.

After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.

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Ways we help.

We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.

Get More than a Paycheck.

Afni's perks help you achieve your personal and professional goals.You get all the medical, dental, prescription, vision, and retirement benefits you’d expect from any major employer at an affordable price.

Plus, our extras help you pursue the life you really want.


  • Incentives and Bonus. Many of our positions have bonus and incentive plans. 
  • Competitive Pay. Our entry-level positions pay well above minimum wage. 
  • Dress For Your Day. Most of our teams are comfy in t-shirts and jeans. 
  • Paid Time Off. Holidays and vacations are paid. Relax, you've earned it!
  • Tuition Reimbursement. Up to $3,000 per year in college tuition reimbursement. Wow!
  • Full-time Schedules. Rest easy knowing you'll get a full-time work week. 
  • Fun Events. On-site fun events happen all the time. Who says work can't be fun? 
  • Referral Bonus. Get a nice bonus every month you and your employee referrals work here. 

Join our team and make a difference on the front lines of customer experience. As an Afni team member, one thing's for certain: you're in good company with thousands of passionate and fun people, just like you.

If you are ready to get more out of your career and make a difference on a daily basis, this is what you've been looking for. Choose one of our contact center or corporate careers.

Contact Center Careers

Customer Experience

·       Customer service

·       Customer sales

·       Web chat sales & service

·       Debt recovery & subrogation specialists

 Operations Support

·       Operations management

·       Training & development

·       Quality & compliance

·       Resource management & analytics

 

Corporate Careers

Finance & Administration

·       Financial analysis

·       Accounts receivable

·       Accounts payable

·       Business analysis

·       Internal auditing

·       Facility and asset management

·       Reception and administrative support

·       Procurement

 Human Resources

·       Recruiting & hiring

·       Benefits & rewards

·       Compensation & payroll

·       Leadership development

·       Employee relations

 Marketing

·       Corporate communications

·       Graphic design

·       Brand management

·       Public relations & social media

·       Advertising, SEO, & web marketing

·       Sales support  & event planning

·       Solutions design & offer development

 Sales & Client Services

·       Strategic relationship planning

·       Relationship building

·       P&L management

·       Direct sales and business development

 Technology

·       Converged services

·       Application development

·       Business intelligence

·       Security & compliance

·       Help desk & support

Afni Reviews

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Afni President and CEO Ron Greene
Ron Greene
92 Ratings
  • Featured Review

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Representative in Tucson, AZ
    Current Employee - Social Media Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than a year)

    Pros

    Of course the benefits are awesome. Starting pay is well above minimum wage, and I mean well above. Tuition reimbursement, lots of training, and management is pretty cool.

    Cons

    Angry customers. Changes are a constant thing.

    Advice to Management

    Encourage your agents, train them about ALL the resources available to them, listen and communicate daily.

See All 317 Reviews

Afni Interviews

Interview Experience

Interview Experience
50%
34%
14%

Getting an Interview

Getting an Interview
62%
20%
4%
4
3
3

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Afni.

    Interview

    the interview process was very easy because it was laid back and they asked you very simple questions. Many usually get hired unless you fail the employment test before the interview.

    Interview Questions

See All 65 Interviews

Afni Awards & Accolades

  • Training Top 125, Training Magazine 2016, Training Top 125, Training Magazine 2016, 2016
  • Top 125 Organizations, Training Magazine, 2015
  • Training Top 125, Training Magazine, 2014
  • Torch Award, Better Business Bureau of Central Illinois, 2012
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Work at Afni? Share Your Experiences

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