Working at Afni | Glassdoor

Afni Overview

Bloomington, IL
5001 to 10000 employees
Company - Private
Staffing & Outsourcing
$100 to $500 million (USD) per year
Afni is a global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with their customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we can ... Read more

Mission: Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.

Afni Video

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Afni – Why Work For Us?

Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni. 

We believe in working hard and treating people with respect. It’s all in a day’s work.


Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.

After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.

Ways we help:

We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.

Get More than a Paycheck.

Afni's perks and benefits help you achieve your personal and professional goals.You get all the medical, dental, prescription, vision, and retirement benefits you’d expect from any major employer at an affordable price. Plus, our extras help you pursue the life you really want.

  • Low-cost medical, dental, prescription, and vision insurance
  • Incentive and bonus plans
  • Competitive pay
  • Paid time off
  • Tuition reimbursement
  • Opportunity to advance
  • Full-time schedules
  • Employee referral bonus programs
  • Award-winning training program 
  • And so much more!


1000 Jeter Ave.
Opelika, AL 36803


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Tucson, AZ 85704

7810 E. Escalante Rd.
Tucson, AZ 85730


1310 MLK Dr.
Bloomington, IL 61701

404 Brock Dr.
Bloomington, IL 61701


2625 Scottsville Rd.
Bowling Green, KY 42104


Commonwealth Avenue One
Felicity Center
Quezon City, PH

Commonwealth Avenue
Diliman Commercial Complex
Quezon City, PH

Afni Reviews

  • Featured Review

    "Afni Cares for their employees"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Resolution Specialist in Opelika, AL
    Former Employee - Customer Resolution Specialist in Opelika, AL
    Positive Outlook
    No opinion of CEO

    I worked at Afni full-time (Less than a year)


    Afni will work with whatever personal issues that arise .


    Angry customers can sometimes dampen your good mood.

    Advice to Management

    The agents need more time on the clock to review resources since change is constant.

See All 503 Reviews

Afni Photos

Afni photo of: Fun events all the time!
Afni photo of: Fun Events All the Time!
Afni photo of: Balloon Toss - Company Picnic
Afni photo of: Picnic Game Winners!
Afni photo of: Tucson - Riverside Crossing
Afni photo of: Wellness Week - Get out and Walk!
See All PhotosSee All

Afni Interviews



Getting an Interview

Getting an Interview




  1. Helpful (3)  

    Collection Agent Interview

    Anonymous Interview Candidate in Bloomington, IL
    No Offer
    Neutral Experience
    Difficult Interview


    I applied in-person. The process took 1 day. I interviewed at Afni (Bloomington, IL) in May 2016.


    Typing test, application, along with assessment, which was to the point a process. Unfamiliar with but as a serious minded individual I won't give up but continue too seek an opportunity to work in the Bloomington, and Normal area, job prospects in Chicago are far and few and in between.

    Interview Questions

    • Would I be willing to relocate   1 Answer
See All 97 Interviews

Afni Awards & Accolades

  • Training Top 125, Training Magazine, 2014
  • Top 125 Organizations, Training Magazine, 2015
  • Training Top 125, Training Magazine 2016, Training Top 125, Training Magazine 2016, 2016
  • Torch Award, Better Business Bureau of Central Illinois, 2012
See More

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