Working at Afni | Glassdoor

Afni Overview

Bloomington, IL
5001 to 10000 employees
Company - Private
Business Services
$100 to $500 million (USD) per year
Afni is a global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with their customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we can ... Read more

Mission: Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.

Company Updates

  • We love being part of what our Central Illinois community does in support of St. Jude Children's Research Hospital! In 2017, the Afni family raised enough donations to fund 15 minutes of full operations at St. Jude and provide two St. Jude families with grocery gift cards for a full year. Thank you to our generous employees and friends of Afni for every donation made, every t-shirt purchased, every fundraising event attended, and every hour contributed. Here's our behind-the-scenes peek at the St. Jude Telethon Afni Power Hour on August 5, 2017.

    Afni at the 2017 St Jude Telethon

    The Afni family is proud and honored to support the 2017 St. Jude Telethon in Central Illinois. AfniCARES

  • Afni is growing in Tucson, AZ and hiring Elite Customer Sales Representatives. Learn more and get started online.

    Afni Will Hire 50 Elite Customer Inside-Sales Reps at $13.50 Per Hour Plus Commission for its Operations in Tucson, AZ | Afni Careers

    July 31, 2017 in Events, Now Hiring Hiring Open House Events Scheduled for August 3 and 5, 2017 Afni will add 50 experienced business-to-business inside sales representatives to its contact center operations in Tucson in support of a new premier-brand client in the financial services industry.

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Afni Video

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Afni – Why Work For Us?

Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni. 

We believe in working hard and treating people with respect. It’s all in a day’s work.


Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.

After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.


Ways we help.

We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.

Get More than a Paycheck.

Afni's perks and benefits help you achieve your personal and professional goals.You get all the medical, dental, prescription, vision, and retirement benefits you’d expect from any major employer at an affordable price. Plus, our extras help you pursue the life you really want.

  • Low-cost medical, dental, prescription, and vision insurance
  • Incentive and bonus plans
  • Competitive pay
  • Dress for your day
  • Paid time off
  • $3,000 per year college tuition reimbursement
  • Full-time schedules
  • Fun events all the time
  • Employee referral bonus programs
  • Award-winning training program 

Chances are you have a good idea of where you want to go in life. Even if you’re not sure, we’ll help you get there. We invest in your future in a lot of big ways and do everything possible to make sure you have a great career and a great life.

When you work here, you become part of the Afni family and can take your career and your life where you want to go. We’re here to pave the way for you to pursue your dreams and make a difference. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

Afni Reviews

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Afni President and CEO Ron Greene
Ron Greene
107 Ratings
  • Featured Review

    "Social Media Specialist"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Tucson, AZ
    Current Employee - Social Media Specialist in Tucson, AZ
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (More than 3 years)


    Everyone is really nice & helpful. A lot of ways to flex your schedule. Benefits offered after 90 days. You can move up easily & fast. A lot of support & training. The pay is alright. I have nothing negative to say about AFNI. They've been good to me & it's a great place to work!


    The pay could be better.

    Advice to Management

    Keep up the great job all of you do!

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Afni Photos

Afni photo of: Fun events all the time!
Afni photo of: Fun Events All the Time!
Afni photo of: Balloon Toss - Company Picnic
Afni photo of: Picnic Game Winners!
Afni photo of: Tucson - Riverside Crossing
Afni photo of: Wellness Week - Get out and Walk!
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Afni Interviews



Getting an Interview

Getting an Interview





    Customer Service Interview

    Anonymous Employee in Opelika, AL
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied online. I interviewed at Afni (Opelika, AL).


    They sent an email, scheduled an interview. When I arrived I had to do tests on a computer. The computers are in the main lobby, so it's a little weird. Then I interviewed, got sent for a drug screen. Accepted the job and started two weeks later.

    Interview Questions

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Afni Awards & Accolades

  • Training Top 125, Training Magazine 2016, Training Top 125, Training Magazine 2016, 2016
  • Top 125 Organizations, Training Magazine, 2015
  • Training Top 125, Training Magazine, 2014
  • Torch Award, Better Business Bureau of Central Illinois, 2012
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