Working at Afni | Glassdoor

Afni Overview

Bloomington, IL
5001 to 10000 employees
Company - Private
Staffing & Outsourcing
$100 to $500 million (USD) per year
Afni is a global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with their customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we can ... Read more

Mission: Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.

Company Updates

  • Afni is expanding in Bowling Green and will be having Grand Open House events on July 9th from noon-7 p.m. and July 10th from 10 a.m. to 7 p.m. Afni Bowling Green is under new management and looking to hire for 86 new jobs. Read more about it here:

    Afni Will Hire 86 Customer Service Reps at $12.00 Per Hour for its Operations in Bowling Green, KY | Afni Careers

    June 29, 2018 in Afni News, Events, Now Hiring BOWLING GREEN, KENTUCKY - Afni will add 86 Customer Service Representatives to its contact center in Bowling Green, KY in support of a new premier-brand client in the retail industry.

  • When you’re proud of the work you do every day, it shows. At Afni, we embrace a customer service focus and a culture of care throughout our global operations and across each program. Our clients recognize our efforts and continually honor us with accolades. Click here to read more:

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Afni Video

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Afni – Why Work For Us?

Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni. 

We believe in working hard and treating people with respect. It’s all in a day’s work.


Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.

After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.


Ways we help.

We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.

Get More than a Paycheck.

Afni's perks and benefits help you achieve your personal and professional goals.You get all the medical, dental, prescription, vision, and retirement benefits you’d expect from any major employer at an affordable price. Plus, our extras help you pursue the life you really want.

  • Low-cost medical, dental, prescription, and vision insurance
  • Incentive and bonus plans
  • Competitive pay
  • Dress for your day
  • Paid time off
  • $3,000 per year college tuition reimbursement
  • Full-time schedules
  • Fun events all the time
  • Employee referral bonus programs
  • Award-winning training program 

Chances are you have a good idea of where you want to go in life. Even if you’re not sure, we’ll help you get there. We invest in your future in a lot of big ways and do everything possible to make sure you have a great career and a great life.

When you work here, you become part of the Afni family and can take your career and your life where you want to go. We’re here to pave the way for you to pursue your dreams and make a difference. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

Afni Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Afni President and CEO Ron Greene
Ron Greene
153 Ratings
  • Featured Review

    Helpful (2)

    "Excellent place to work! I'm so happy!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership Team Member in Tucson, AZ
    Current Employee - Leadership Team Member in Tucson, AZ
    Positive Outlook
    Approves of CEO

    I have been working at Afni full-time (Less than a year)


    There are a lot of kind people who want to help you here, autonomy in the work place, location (close to home), community perks/discounts, pay, leadership's positive mind-set, strong team, laughter in the work place and opportunity for growth!


    The benefits are a little pricey, but still better than a lot of my past employer's benefits.

    Advice to Management

    Speaking positivity to your team is working. Thank you for treating us with such respect. I feel a huge difference here compared to where I came from before Afni. I believe in speaking truth and kindness into your team and I have seen that in tenfold here at Afni!

See All 467 Reviews

Afni Photos

Afni photo of: Fun events all the time!
Afni photo of: Fun Events All the Time!
Afni photo of: Balloon Toss - Company Picnic
Afni photo of: Picnic Game Winners!
Afni photo of: Tucson - Riverside Crossing
Afni photo of: Wellness Week - Get out and Walk!
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Afni Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Bloomington, IL
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 days. I interviewed at Afni (Bloomington, IL) in August 2016.


    The selection process has two sections. The first was a computer based test including Math, English and a simulation. This was followed by a personal interview. The computer based test was pretty easy with some basic math questions and some vocabulary. The personal interview was on a one on one basis with the usual questions, about yourself and your work experience, your work ethics etc.

    Interview Questions

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Afni Awards & Accolades

  • Training Top 125, Training Magazine, 2014
  • Top 125 Organizations, Training Magazine, 2015
  • Training Top 125, Training Magazine 2016, Training Top 125, Training Magazine 2016, 2016
  • Torch Award, Better Business Bureau of Central Illinois, 2012
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