Working at Agero | Glassdoor

Agero Overview

Medford, MA
1001 to 5000 employees
Company - Private
IT Services
$500 million to $1 billion (USD) per year

Working at Agero

Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of vehicle and mobile technology forward. An established industry leader, we’re putting technology front and center in our telematics solutions, our accident ... Read more

Mission: Our mission is to transform the entire driving experience through an unmatched combination of innovative technology and human-powered solutions, including breakthrough mobile apps designed to bring added safety and convenience to drivers everywhere.

Company Updates

  • We're pleased to add George Horvat to our leadership team as Chief Operations Officer. George will be responsible for our Service Provider Network and Contact Center functions, delivering world-class service to more than 115 million vehicles in the U.S.

    Agero Names George Horvat as Chief Operations Officer

    MEDFORD, Mass. - Dec. 12, 2018 - Agero, Inc., a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, has announced George Horvat as Chief Operations Officer, responsible for end-to-end operations of Network and Contact Center functions, including management of a national ecosystem of thousands of service providers delivering world-class service to more than 115 million vehicles in the U.S.

  • She's an accomplished communications professional, an influencer, a storyteller, a brilliant team builder, and she approaches tough problems with calm and humor. No wonder she made PR News' 2019 Top Women in PR list. Congratulations to Jeannine Booton!

    The Top Women in PR Awards Luncheon - Jan. 25 in New York

    On January 25, 2019 PR News will celebrate the bold women who are making an impact in the communications field at the Top Women in PR Awards Luncheon at the Grand Hyatt in New York City. The afternoon celebration will include an opening cocktail reception, awards ceremony and keynote presentation from Justine Davie, communications strategy officer for the Marine Corps Reserve.

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Agero – Why Work For Us?

For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. And we've become an industry leader as a result.

Safeguarding the entire driving experience

 Agero is transforming the way people drive.  

We’re making a difference –  to others and to ourselves – by working with leading vehicle manufacturers and insurance carriers to drive the next generation of vehicle and mobile technology forward. It’s not just a job, it’s a mission to make driving smarter and safer for everyone.  

Smile. Every day. 

Working on something meaningful is awesome.  Agero is also a place where you can be yourself. Where your opinion matters. Where you can accelerate your career in a stable, successful culture – at a company with over 20 years of experience in telematics. Life at Agero is balanced, fruitful, and rewarding.  

We feel good about what we do. 

We give back to our communities, to our neighbors, and to total strangers. And we smile often (it’s contagious). Above all, Agero helps people be their best, because everyone  brings something unique.  

We’re looking for nice people who are authentic, driven, and innovative to help us improve the driving experience for everybody.     

Pushing the limits of data and technology

 Our teams are pushing the limits of mobile and big data tech to better understand and improve the driving experience. We’re innovating at a massive scale, maintaining best-in-class technology partners – including Amazon AWS, Nice/IEX, Salesforce and Stripe – and using serverless architecture and cloud computing to get out in front of challenges that impact tens of millions of drivers today and tomorrow. As part of the MIT Advanced Vehicle Technology consortium, Agero and MIT teams are leading the way in understanding the impact assisted-driver and more autonomous vehicles have on driver behavior. And our efforts are being noticed by all the right people: At the 2017 AWS re:Invent conference, Amazon CTO Werner Vogels highlighted Agero’s MileUp in both his keynote address and in breakout sessions, praising us for building this highly successful mobile app on a responsive, scalable platform using an entirely serverless mobile backend. Raj Behara, our VP of Mobile Engineering, also presented at the event, highlighting Agero’s early and successful use of Amazon Web Services (AWS).  

 Agero’s five state-of-the-art customer contact centers help us protect over 80 million motorists in North America – almost 1 in 3 vehicles on the road today. Our award-winning Customer Care Associates respond to nearly 11 million requests for roadside help each year, assisting 30,000 people a day in their time of need, during vehicle breakdowns, road events, and accidents.   

Cleaning the waterways that surround one of our offices

 Helping people is what we do, and we’re strongly committed to the communities where we work. Each of our five contact centers and our corporate headquarters are actively engaged in their communities, carrying on a strong tradition of giving back on an ongoing basis through a wide variety of corporate and individual fundraising efforts. We also sponsor and participate in established as well as ad hoc local volunteer initiatives. Our people care, and so do we.  

Getting backpacks ready for local school children

Agero Reviews

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Recommend to a friend
Approve of CEO
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Dave Ferrick
86 Ratings
  • "Telecommuter Dispatcher"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommuter Dispatcher in Atlanta, GA
    Former Employee - Telecommuter Dispatcher in Atlanta, GA
    Neutral Outlook
    No opinion of CEO

    I worked at Agero full-time (More than 3 years)


    Great place to work and very flexible


    lack of hours at times

    Advice to Management

    provide more hours so we can work

See All 198 Reviews

Agero Photos

Agero photo of: Agero competes in the Build Entrepreneur Games
Agero photo of: Welcome to Agero Drive! The sign was just put up, reflecting Agero, Inc.'s commitment to the Tri-Cities, TN community.
Agero photo of: 2018 JP Morgan Corporate Challenge Team!
Agero photo of: Our Read to a Child team celebrating another successful school year!
Agero photo of: Celebrating promotions!
Agero photo of: The Marketing and Product teams got dirty for the mothers in their lives on Plant Nite!
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Agero Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Data Science Engineer Interview

    Anonymous Employee in Medford, MA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Agero (Medford, MA) in January 2018.


    Rewarding, demanding and exciting interview process. Recruiter guided me before each and every interview rounds.
    1st call was with recruiter. It was very basic and questions about my experience and interests. Then 2 Skype interviews (with Hiring manager and senior data science engineer). I had to reschedule my interviews at the last moment due to my vacation but recruiter was very responsive and quick in rescheduling interviews.
    Then, got a call for an onsite interview with senior engineers of the data science team. They were really nice and patient in asking questions. Each round was very interesting and questions were more around my experience. Mostly ML, statistics and AWS. Some behavioral questions. One of the round was about deriving a mathematical equation for a given scenario and then writing a pseudo code.
    Lastly, I had a quick call with HR to make sure my visa status and processes. I was presented the verbal offer after 1 day. Overall it was very good experience.

    Interview Questions

    • Machine learning questions based on the experience and projects.   Answer Question
    • Derive a mathematical formula for a given scenario and then write a pseudo code   Answer Question
See All 84 Interviews

Agero Awards & Accolades

  • Gold MVP Quality Award, Customer Inter@ction Solutions, 2015
  • CRM Excellence Award, Technology Marketing Corporation’s (TMC), 2014
  • Digital Edge 50 Award, IDG, 2017
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