Working at Air New Zealand | Glassdoor

Air New Zealand Overview
Auckland (New Zealand)
10000+ employees
Company - Public (AIR)
Travel & Tourism
$2 to $5 billion (USD) per year
Unlike the kiwi, New Zealand's flightless national bird, Air New Zealand soars far and wide. The company makes most of its money by transporting passengers to destinations in the Asia/Pacific region, Europe, and North America; it also serves about two dozen ... Read more

Air New Zealand – Why Work For Us?


Air New Zealand is an international and domestic airline group which provides air passenger and cargo transport services within New Zealand, as well as to and from Australia, the South West Pacific, Asia, North America and the United Kingdom.

Air New Zealand also encompasses business units providing engineering and ground handling services. Subsidiaries extend to booking systems, travel wholesaling and retailing services.

Company Profile

The principal activity of the Air New Zealand Group is the operation of domestic and international passenger transport and cargo.

Our vision and guiding principles are outlined below.


We will strive to be number one in every market we serve by creating a workplace where teams are committed to our customers in a distinctively New Zealand way, resulting in superior industry returns.

Guiding principles

  • We will be the customers' airline of choice when travelling to, from and within New Zealand.
  • We will build competitive advantage in all of our businesses through the creativity and innovation of our people.
  • We will champion and promote New Zealand and its people, culture and business at home and overseas.
  • We will work together as a great team committed to the growth and vitality of our company and New Zealand.
  • Our workplaces will be fun, energising and where everyone can make a difference.


Why Work Here?

We are a business unlike any other!

Guided by the attributes of our famous Koru, beautiful, tenacious, and even in the most difficult of situations the Koru can regenerate and re-grow. We are a company of self-starters, people who give it everything and wear the Air New Zealand Koru with tremendous pride. Air New Zealander's enjoy doing what they do, making friends with colleagues and are genuinely proud to tell people where they work.

As one of the world's leading airlines, we have a diverse business spanning the globe and touching on numerous industries. If you work for Air New Zealand or one of our subsidiaries, you will be working for a world leader in reputation and innovation. Strong leadership guides us through our transformations and change strategies, to meet arduous market demands. This ensures our success competing in tough markets and in winning awards!

We are good at what we do, because we enjoy doing it. We recognise that when a workforce enjoys what they do, they will achieve more and we all grow together. This growth enables Air New Zealand to be successful.

Challenges here are a given, and they are challenges that get you excited about what lies ahead. We are results focused and reward those who achieve results through hard work, thinking differently and encourage you to succeed, grow and aspire to your full potential.

If, when you look at your strengths, you see someone who is innovative, great with people, energetic, honest, down-to-earth and able to work through setbacks to get the right result, then you could be a great asset to our airline. If you are someone who likes to be challenged, who enjoys the cut and thrust of working in an industry where every second counts, then Air New Zealand will make a big difference to you and to your career.

Air New Zealand is a global organisation with a very Kiwi heart.

Our people have told us, regardless of their role or location, Air New Zealand is a good place to be. The fact that things are always changing, adds to our strengths and capabilities. It creates career opportunities and enables our people to develop their skills and move into new areas. We are leaders in innovation on a world platform and we frequently create new positions, not only ahead of industry trends, we set them.

We offer careers across a wide range of locations, from New Zealand to Asia, Europe and North America. Wherever in the world you take your career, Air New Zealand will always feel like home.

We have around 100 staff working in the USA and 3 in Canada. In the USA the vast majority of our team work in Los Angeles with others scattered across the country. We've a range of staff from cargo, engineering, airport operations, corporate office and sales working hard to share the Air New Zealand proposition across the region.

We asked some of our employees what it's like to work here and below are extracts of what they said:

  • "Air New Zealand is very unique in that it gives employees the latitude to make their own decisions, we are not a company that micro manages. A degree of self reliance and confidence to make that decision and be able to back it up is essential. Working in an offshore region is an accelerated education of the airline business. Having a smaller staff number means it is possible to get exposure to opportunities that perhaps would take many years in a larger head office environment. It's easy to interact and work with colleagues across departments."
  • "The region's management team is always very accessible and open to input and trying out new ideas to improve our business performance and customer service and to make our region an even better place to work."
  • "It's like having your own business, you have enough empowerment to make decisions that impact results. A place that promotes fun with productivity and the opportunity to learn with our in-house training program Up-skill."
  • "A desire to work hard, be a team player and work well with colleagues in various departments, willingness to learn and share knowledge, ability to adapt to the changing business environment and be willing to take on new responsibilities and most of all not take yourself too seriously and have a sense of humor!"
  • "Outgoing and friendly with a sense of self and the ability to adapt to change are attributes someone needs to be successful at Air New Zealand in the USA."
  • "One of the most important attributes to be successful in the USA is to be a good communicator. Working in any regional office with a head office a significant distance away can be a challenging environment and having that ability to convey your plans, goals and requirements clearly over distance is essential. Additionally being a team player who is willing to roll up your sleeves to help in areas that can be quite divorced from your job description. Finally having a good sense of humour, the America's team is like a family that works very hard but has a bit of fun while doing it."

Our Vision & Principles

To communicate the way we see the world and the principles that guide us, we look to our famous Koru.

Air New Zealand's iconic Koru has many attributes. The new fern frond is called a Koru and Maori admired many of its attributes.

The Koru is beautiful and tenacious. Even in the most adverse situations it is able to regenerate and re-grow.

The overall form of the Air New Zealand Koru is a pattern known as "Mangopare". This shape represents the Hammerhead Shark.

Mangopare is revered for its grace, strength and determination; it is a social creature and when faced with a challenge, it never quits.

Mangopare shows our strength and determination and gives us confidence to keep moving forward, whatever the challenge.

So our Koru reflects and inspires who we are as Air New Zealanders. It links us to our beautiful country and gives us a sense of place. It reminds us of our responsibility to nurture and maintain our precious resources for future generations.

These powerful elements proudly come together in our Koru and encourage us to act with humility, dignity and authenticity.

We have a proverb in New Zealand ,"Okea Ururoatia" - Fight like a shark, be tenacious in your pursuit of your goals - never give up.


Our Values

Welcome as a friend

Is about being approachable, friendly and engaging. Treat customers personally, as individuals. Put people at ease, making them feel like they belong.

Be Yourself
Just act natural

Is about being open, down to earth and relaxed. Being comfortable and confident enough to be yourself while having a bit of fun along the way.

Can Do!
Get stuck in and make it happen

Is about having a solutions focus when problems arise. A can-do, not a make-do attitude.

Proactively thinking about better or different ways of doing things. Actively helping customers, without needing to be asked.

Share Your New Zealand

Is about sharing the spirit of Air New Zealand, wherever we are in the world. Being part of a team that loves our place and our airline. Sharing our passions with our customers.



We are exceptionally proud of our cultural diversity, something we look to reflect in all the people working within our business. We recognise that a diverse workforce will deliver diversity of thought, innovation and customer insight that will better service our customers.

We embrace our diversity and look to each other to share solutions and viewpoints. Our culture is about our identity; we are always looking at ways to celebrate this. Our people all over the world create and define our unique culture. It's not just colleagues and friends that make Air New Zealand a great place; it is our uniqueness and our joy in learning about others. When you work in a global business that is passionate about travel, it is only natural that you love people and rejoice in all their differences. Air New Zealand is home to a global bunch of very talented people who work hard, get on well and take a lot of pride in wearing the Koru. The fact that things are always changing, adds to our strengths and capabilities.

Our people make us who we are. They are the face of Air New Zealand. We welcome the things that make individuals different, as we celebrate the one thing that we all share - our Air New Zealand.

We have a sense of community and a share in the success of Air New Zealand and its place on the world stage.

It is about who you are, that counts.

Air New Zealand Reviews

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Recommend to a friend
Approve of CEO
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Christopher Luxon
20 Ratings
  • Helpful (1)

    "Top Boutique Airline"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Positive Outlook

    I have been working at Air New Zealand full-time (More than a year)


    The Kiwi culture is great, very inviting to foreigners working for ANZ's offshore offices. Great benefits and friendly work environment. The ANZ brand is top notch in the industry.


    Probably need to be willing to relocate to Auckland, NZ to further career in top management positions

    Advice to Management

    keep up the good work!

See All 39 Reviews

Air New Zealand Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Senior Finance Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Air New Zealand.


    Phone interview with the head office, then a formal interview with the hiring department and an HR rep. After the formal interview there was an informal meeting with the department to discuss experience and fit.

    Interview Questions

See All 13 Interviews

Air New Zealand Awards & Accolades

  • Best Companies to Work for in Australia, Great Place to Work Institute, 2009

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