Working at Air New Zealand | Glassdoor

Air New Zealand Overview

Auckland (New Zealand)
10000+ employees
Company - Public (AIR)
Travel & Tourism
$2 to $5 billion (USD) per year
Unlike the kiwi, New Zealand's flightless national bird, Air New Zealand soars far and wide. The company makes most of its money by transporting passengers to destinations in the Asia/Pacific region, Europe, and North America; it also serves about two dozen ... Read more

Air New Zealand – Why Work For Us?

Proud to be New Zealand’s national carrier

Air New Zealand is a global airline with a uniquely Kiwi approach to doing business. As a passionate ambassador for New Zealand, we love sharing our hospitality with people from around the world.

"He aha te mea nui o tea o? What is the most important thing in the world? He tangata, he tangata, he tangata. It is the people, it is the people, it is the people."

Connecting people to the world

Air New Zealand operates more than 4,000 flights every week. We connect people to destinations in New Zealand and in Australia, the Pacific Islands, China, Japan, Hong Kong, Vietnam, Bali, Singapore, Canada, USA, South America and the United Kingdom.

Greeting people with a friendly Kia ora, making time for a chat, going above and beyond to make every journey a great experience from start to finish – that’s the Air New Zealand difference.

Our people look after the needs of 13 million customers every year.

Leading the way

At Air New Zealand we’re never satisfied with the status quo. If there’s a way to do something better, faster or more efficiently, you can bet our people are working on it. Our inspiring leadership team and strong corporate values guide us to keep creating innovative solutions and deliver world-leading customer service that consistently sets the benchmark in the industry.

We’ve been named New Zealand's most reputable organisation, and that reputation extends far and wide around the world. Whether our people are on the ground, in the air or behind the scenes, everyone who works here is part of our success and valued for the contribution they make to our business.

Working towards sustainability

Our aim is to become one of the world's most sustainable airlines. Under our sustainability framework, we have a number of initiatives that are helping us to supercharge New Zealand's success; socially, environmentally and economically.

The Air New Zealand difference

  • Inspiring leadership
  • Kiwi can-do customer service
  • Innovative approach
  • Powerful brand
  • Strong corporate values
  • Passionate ambassador for New Zealand

Join a world-class airline

There’s never been a more exciting time to join Air New Zealand. With direct flights to 15 countries and 21 regional destinations, Air New Zealand is an airline of choice for international and local travellers.

What makes us so popular? It’s our passion for innovation, our uniquely Air New Zealand customer service and most importantly, our wonderful team of people.

Every Air New Zealander – from our pilots to our finance team – has that unique Kiwi ‘can do’ attitude that helps us deliver the world-class service with a smile we’re famous for.

Take your career to new heights

We’re a global business with many opportunities to get ahead in this fantastic industry.

If you have the skills and talent we need, you can work in any part of the business you choose from Airport & Airline Operations, Cabin Crew, Cargo, Corporate, Engineering, Pilots or Digital.

Enjoy the rewards

People love working here because we provide a supportive environment with plenty of opportunities to progress your career. When it comes to reward, we offer excellent development initiatives, discounts, employee benefits and performance-related incentives depending on your role. Staff travel on our airline is a valued privilege

Become one of us, and we’ll help your career take off. Take a look at the roles we have available to find out where you can make your mark at Air New Zealand.

Work with a talented team of people and get the support you need as you start your journey with Air New Zealand.


A liberating place to work

Air New Zealand is more than just an airline. It’s a place where you'll feel free to share your big ideas and little suggestions, because we value your insights and contribution to our business.

It’s also the reason why we’re a world leader in innovative products – like the Economy SkyCouch™ that creates a more comfortable space for families and couples travelling together. And the Airband™, a digital wristband for unaccompanied children that tracks them at key stages throughout their journey. These are just a couple of examples where we’ve listened to what our people had to say and turned their ideas into reality.

But we’re not stopping there. We’re an ambitious team – always finding ways to go further, fly higher. If that sounds exciting to you, then you could be just the person we need here at Air New Zealand.

Do you have what it takes?

Qualifications and experience are important, but that’s not all we look for when we decide who will join our team. Here are the qualities we value in our people.

Welcome as a friend

This is how we treat all our customers. No matter how tough things may get for us, we always serve our customers with the warmth and respect they deserve.

Can do!

It’s about being resourceful and pro-active. An attitude that never accepts something can’t be done if the opportunity is worth stretching for.

Be yourself

We don’t hide behind jargon and small print when we communicate with our customers. It’s about being open and honest – authentically you. Sincerity not fakery.

Share your New Zealand

Customers appreciate it when we show our passion and spirit for who we are and where we’re from. Representing the best of New Zealand and all it stands for.

Every day is different, but the one constant is our desire to be the best that we can be.

We’re in this together

At Air New Zealand, we’re proud of our engaged and inclusive culture. Here you’ll work alongside colleagues with diverse perspectives, experiences, cultures, genders and age – no matter which area of our business you work in.

Our diverse workforce reflects our diverse customer base and helps us better serve their needs. It also makes us more innovative – having many different points of view helps us come up with new ideas, make better decisions and ultimately become a more successful business.

Different backgrounds

There’s no typical Air New Zealander, because we all have different backgrounds, experiences and working styles. Our commitment to diversity has helped create a vibrant working environment where everyone feels welcome.

Proud to support Pride

Air New Zealand has a Pride Network for LGBT employees and is a long-term supporter of the Auckland Pride Parade, an annual event that celebrates New Zealand’s LGBT Community.

Connecting women to more opportunities

We're committed to having 40 per cent female representation in our Senior Leadership Team by 2020. To help achieve this target, Air New Zealand has set up a Women’s Network in Auckland, Wellington and Christchurch, organising events, coaching and mentoring for women throughout the business.

Helping young professionals get ahead

Our Young Professionals Network for under 30s helps Air New Zealanders across the business who are in the early stages of their career develop their skills and progress their careers within Air New Zealand.

Nurturing New Zealand’s unique culture

We organise a variety of cultural events in Auckland, Wellington and Christchurch through our Culture Group and our Maori and Pasifika Network.


Air New Zealand Reviews

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Recommend to a friend
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Christopher Luxon
26 Ratings
  • Helpful (1)

    "Top Boutique Airline"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Positive Outlook

    I have been working at Air New Zealand full-time (More than a year)


    The Kiwi culture is great, very inviting to foreigners working for ANZ's offshore offices. Great benefits and friendly work environment. The ANZ brand is top notch in the industry.


    Probably need to be willing to relocate to Auckland, NZ to further career in top management positions

    Advice to Management

    keep up the good work!

See All 46 Reviews

Air New Zealand Photos

Air New Zealand photo of: In BTU
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Air New Zealand Interviews



Getting an Interview

Getting an Interview





    Senior Finance Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Air New Zealand.


    Phone interview with the head office, then a formal interview with the hiring department and an HR rep. After the formal interview there was an informal meeting with the department to discuss experience and fit.

    Interview Questions

See All 17 Interviews

Air New Zealand Awards & Accolades

  • New Zealand's Most Attractive Employer, New Zealand Herald, 2017
  • Best Companies to Work for in Australia, Great Place to Work Institute, 2009

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