Working at Alamo Rent A Car | Glassdoor

Alamo Rent A Car Overview

Saint Louis, MO
5001 to 10000 employees
1974
Company - Private
Travel & Tourism
Unknown / Non-Applicable
Founded in 1974, Alamo is a value-oriented, internationally recognized brand serving the daily rental needs of airport vacation travelers. Alamo Rent-A-Car is part of a portfolio of rental brands operated by Enterprise Holdings. With annual revenues of $20.9 billion and more ... Read more

Mission: To be the best transportation service provider in the world ... to exceed our customers' expectations for service, quality and value ... to provide our employees with a great place to work ... and to serve our communities as a committed corporate citizen.

Company Updates

  • Congratulations to our CEO, Pam Nicholson, on earning a spot as one of Fortune Magazine’s Most Powerful Women. A well-deserved honor for the woman at the helm of the world’s largest and most successful car rental company. http://glassdoor.com/slink.htm?key=vI3lz

  • Want to know what great customer service looks like? Just visit Jeann C. at the Las Vegas Airport Alamo counter, and you’ll find out! Read her story here: http://glassdoor.com/slink.htm?key=vIxUM

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Alamo Rent A Car – Why Work For Us?


At Alamo Rent A Car, you’ll be part of an industry leader with a rich history.

Alamo Rent A Car is owned by Enterprise Holdings, a family-owned, privately held, global company with a world-class portfolio of brands that includes Enterprise Rent-A-Car and National Car Rental.

We offer a fast-paced, exciting and people-focused environment. Our growth and success are driven by our employees – you’ll spend each day working alongside some of the best in the industry. And they’ll be there to support you every step of the way. Great things are possible when you join our team.

Our people are the reason for our success.

By living our values every day and providing exceptional customer service, we have built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun. Our values are at the root of our success as a team and as individuals.


Our Values:

  • Our brands are the most valuable things we own.
  • Personal honesty and integrity are the foundation of our success.
  • Customer service is our way of life.
  • Our company is a fun and friendly place where teamwork rules.
  • We work hard ... and we reward hard work.
  • Great things happen when we listen ... to our customers and to each other.
  • We strengthen our communities, one neighborhood at a time.
  • Our doors are open.

We also value giving back to the communities we serve. You’ll see it through company support. And in how we encourage each of our employees to make a positive impact in the neighborhoods where we do business. We’re committed to the sustainability of our world through initiatives such as the Enterprise 50 Million Tree Pledge, our 20/20 Vision and partnerships to explore alternatives to petroleum-based fuels.

Our philosophy is simple. We strive to exceed our customers’ expectations in service, quality and value.

We have a range of services to match their transportation needs. Which also creates a variety of amazing opportunities for you when you join our team.

Automotive and Transportation

Our fleet is always on the move. Whether you’re providing safe, well-maintained vehicles or driving them, your focus as part of our Automotive and Transportation team will be to ensure that our customers are taken care of. 

Customer Service

As a part of our Customer Service team, you’ll help us deliver extraordinary service every day. You’ll offer assistance. You’ll listen. And you’ll help ensure our customers’ complete satisfaction.

Rental Operations

You’ll guide every customer through our rental process with superior, friendly, efficient service. Join our Rental Operations team and help us to meet the transportation needs of millions of customers.

Sales

Create opportunity and carve a new path for yourself on one of our Sales teams. Our Sales Agents work directly with our airport customers to provide superior customer service at the time of rental.

We’re proud of where we’ve been. And we’re excited about where we’re going next. Ready to become part of our story?


From the very beginning, military service members have played a tremendous role in our history and culture. It started when our company’s founder, Jack Taylor, answered the call to serve his country in World War II as a naval fighter pilot. Today, military veterans or reservists comprise nearly 10 percent of our U.S. workforce. We’re proud to pay the salary differential for employees on active duty, so that they continue to receive full pay throughout the duration of their service. And we’re committed to supporting service members and their families at every step of their career with us.

Alamo Rent A Car Reviews

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alamo Rent A Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
15 Ratings
  • "Happy Airport Return Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Return Agent in Clearwater, FL
    Current Employee - Return Agent in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alamo Rent A Car full-time (More than a year)

    Pros

    Medical bennies
    Manager personal availability
    Coworker camaraderie

    Cons

    Outside exposure to work environment, out of ERAC control...

    Advice to Management

    Keep it up...

See All 62 Reviews

Alamo Rent A Car Photos

Alamo Rent A Car photo of: Customer service is our way of life.
Alamo Rent A Car photo of: An Alamo employee at the Albuquerque International Sunport.
Alamo Rent A Car photo of: Great things happen when we listen… to our customers and to each other.
Alamo Rent A Car photo of: Miss Hawaii rents from Alamo!
Alamo Rent A Car photo of: Return Booth
Alamo Rent A Car photo of: Returned Vehices
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Alamo Rent A Car Interviews

Interview Experience

Interview Experience
53%
38%
7%

Getting an Interview

Getting an Interview
66%
16%
16%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Rental Sales Agent Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alamo Rent A Car.

    Interview

    First, there is a brief 15 minute phone interview (if you pass, you must go through 3 in-person interviews). The phone interview is very short and it will feel very rushed. Second, there is an in-person interview at the corporate (HR) location. Third, you interview with the area and branch manager at the location to which you are applying. The fourth interview is with the regional manager back at the corporate office. Also, you are given a checklist to print out and take to the area/branch manager interview. You are expected to ask all of the questions on the sheet, check them off, sign it, then have the area/branch manager fax this list back to corporate

    Alamo is a company in transition so some aspects may seem unorganized - time of interview, questions, answers, etc. Unfortunately, the questions I had during the interview were left unanswered.

    Interview Questions

    • List these 4 things in order of importance to you: Opportunity, Work-Life-Balance, Money, Recognition. If given this job, what would make you quit/leave?   Answer Question

    Reasons for Declining

    Not the right company for me

See All 14 Interviews

Alamo Rent A Car Awards & Accolades

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