Working at Alaska Airlines | Glassdoor

Alaska Airlines Overview

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Airlines
$5 to $10 billion (USD) per year
Whatever makes you fly, bring it. Your smarts. Your style. Your heart. Your whole-self-ness. When your unique strengths meet our shared passion, we go beyond. Celebrating where we’ve been and looking to where we’re headed. Creating the remarkable. Together ... Read more

Mission: We are creating an airline people love. Each day, we are guided by our core values of own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an ... Read more

Company Updates

  • Last month, Brad kicked off our “Leader Immersion” program, an opportunity for more than 250 Alaska and Horizon leaders to spend a week shadowing and learning from employees from a variety of workgroups, including cargo, gates/counter, ramp, maintenance, and call center.

    Read more about Brad’s week in the operation on our blog: http://glassdoor.com/slink.htm?key=vQoxR

    CEO Brad Tilden: My week in Alaska job shadowing frontline employees

    This trip was the first of many for our leaders at Alaska Airlines and Horizon Air for the coming year. Called "Leader Immersion," our managing directors and up will spend a week in the operation. It's kind of an "Undercover Boss," without the disguise, as one of our employees said.

  • “Be humble and stay hungry: know that you don’t know everything as you are first starting out (and be willing to put in the legwork and time to build your foundation), but stay hungry in your quest for knowledge and desire to build your communications career.” — Oriana Branon Camacho, Bay Area Director of Community and Public Relations at Alaska Airlines and a mother of two.

    This Latina Found Her Dream Job At Alaska Airlines, Now She Wants To Help Other Latinas Find Theirs

    Oriana Branon Camacho's career has taken her from working in public policy to taking a leap of faith and moving into the private sector. Through each whirlwind career turn, Branon Camacho knew one thing for certain - her family would always be her biggest driving force.

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Alaska Airlines – Why Work For Us?


Own safety.

We hold safety above all else. With each decision, every step of the way we are personally committed to the safety of our guests, and one another. If something is unsafe we stop it until it is safe again and report it.

Do the right thing.

We fly with integrity. We are ethical, open, and trustworthy in all we say and all we deliver. We are empowered to do right, and make it right, always.

Be kind-hearted.

We care deeply. By showing genuine kindness to our guests and one another, we continually earn our reputation of being an airline people love.

Deliver performance.

We set new standards of excellence. We lead the industry by being more efficient, more dependable, and more determined than the competition.

Be remarkable.

We create lasting impressions. In creative and unconventional ways, we deliver feel-good hospitality that is thoughtful, genuine, and worthy of sharing.

The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

3.6
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
250 Ratings
  • "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines part-time (More than 5 years)

    Pros

    Great people benefits etc travel and coworkers

    Cons

    Management needs to listen to employee demands

See All 464 Reviews

Alaska Airlines Photos

Alaska Airlines photo of: Part of the ITS team at Seattle's Torchlight Parade
Alaska Airlines photo of: Working as a team to give back to our communities. #alaskacares
Alaska Airlines photo of: Recruiters at Out & Equal 2018 NW LGBT Career Fair
Alaska Airlines photo of: That feeling when you complete 6-weeks of intense flight attendant training. #IamAlaska
Alaska Airlines photo of: Angle Lake park next to corporate headquarters.
Alaska Airlines photo of: Danielle helping to raise funds for Food Bank of Alaska this holiday season.
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Alaska Airlines Interviews

Experience

Experience
65%
19%
16%

Getting an Interview

Getting an Interview
88%
4%
4%
3
1
0
0

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (21)  

    Reservation Sales Agent Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Tempe, AZ) in February 2017.

    Interview

    You apply, you do a now not so new HireVue video interview, then you are invited to a group interview, and then you are split up during the group interview, then you are hired on the spot. You are required to take a drug test the day of the hiring so if you are dirty or if you smoke cigarettes you cannot be hired.

    Interview Questions

See All 453 Interviews

Alaska Airlines Awards & Accolades

  • Forbes 2018 Best Employers, Forbes, 2018
  • No. 1 U.S. Airline for 2018, Airline Quality Rating, 2018
  • Forbes Best Employers for New Grads, Forbes, 2018
  • Best Airlines in the U.S., Condé Nast Traveler, 2018
  • Best Airline, KAYAK, 2018
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