Alaska Airlines Career Overview | Glassdoor

Alaska Airlines Overview

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Travel & Tourism
$5 to $10 billion (USD) per year
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call ... Read more

Mission: Each day, we are guided by our core values of Safety, Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

Company Updates

  • We're focused on creating an airline people love. That's why our team is empowered to go the extra mile.

    Why Little Alaska Airlines Has the Happiest Customers in the Sky

    It practically goes without saying: American airlines have a public-relations crisis on their hands. Almost every week since a passenger was bloodied and dragged off a United Airlines Inc. flight in early April, another outrage has swept the internet. Families kicked off planes because of birthday cake. Girls in leggings denied boarding.

  • We are honored and humbled to call these courageous women our team mates.

    Video: In gesture of love, Alaska pilot donates kidney to flight attendant

    March 16, 2017 update: The surgery to transplant a kidney from Alaska Airlines Captain Jodi Harskamp to Flight Attendant Jenny Stansel was performed successfully Monday at Swedish Medical Center in Seattle, and both women are well on their way to recovery.

See AllSee All

Alaska Airlines – Why Work For Us?


The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
163 Ratings
  • Featured Review

    "Software Development Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    Location and benefits. Reverse commute and collaborate culture and co-workers.

    Cons

    No free snacks or bar cart

    Advice to Management

    Continue to invest in your engineers and technology!

See All 299 Reviews

Alaska Airlines Photos

Alaska Airlines photo of: A Flight Departing from Honolulu
Alaska Airlines photo of: Designed to Explore
Alaska Airlines photo of: Designed to Explore
Alaska Airlines photo of: Ramp
Alaska Airlines photo of: Aircraft on Tarmac
Alaska Airlines photo of: Corporate Headquarters
See All PhotosSee All

Alaska Airlines Interviews

Experience

Experience
63%
21%
14%

Getting an Interview

Getting an Interview
88%
3%
3%
2
0
0
0

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (23)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    I submitted my resume March 1st 2017. Throughout the span of almost 4 months, I kept receiving emails from my recruiter that they are still reviewing resumes and I would be notified on the next step. June 28th I receive an email invitation for a video interview and I submitted it June 29th. This is a pretty long process so far, I almost forgot that I applied to Alaska in the first place!

    The video interview process was smooth! I did A TON of research and it helped me out tremendously. I dressed up and even rearranged my room to make it appropriate for the interview. It took me about 3 hours of prep and then 1 hour to do the interview questions.

    I've yet to hear back so I'll update this as it comes.

    Interview Questions

    • We're excited to get to know you. Can you share a few highlights from your resume?   Answer Question
    • Please share with us why you want to work at Alaska Airlines as a Flight Attendant.   Answer Question
    • Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success?   Answer Question
    • Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation.   Answer Question
    • Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around?   Answer Question
    • Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome?   Answer Question
    • As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule?   Answer Question
    • Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   Answer Question
See All 357 Interviews

Alaska Airlines Awards & Accolades

  • Forbes 2016 America's Best Employers, Forbes, 2016
  • Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power and Associates, 2016
  • Secretary of Defense Employer Support Freedom Award, U.S. Secretary of Defense, 2016
  • Favorite Business Giving to Asian Pacific Islander Causes, International Examiner, 2016
  • Perfect Score on Human Rights Campaign's 2015 Corporate Equality Benchmarking Survey, Human Rights Campaign, 2016
See More

Work at Alaska Airlines? Share Your Experiences

Alaska Airlines
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or