Working at Alaska Airlines | Glassdoor

Alaska Airlines Overview

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Travel & Tourism
$5 to $10 billion (USD) per year
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call ... Read more

Mission: Each day, we are guided by our core values of Safety, Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

Company Updates

  • We're focused on creating an airline people love. That's why our team is empowered to go the extra mile.

    Why Little Alaska Airlines Has the Happiest Customers in the Sky

    It practically goes without saying: American airlines have a public-relations crisis on their hands. Almost every week since a passenger was bloodied and dragged off a United Airlines Inc. flight in early April, another outrage has swept the internet. Families kicked off planes because of birthday cake. Girls in leggings denied boarding.

  • We are honored and humbled to call these courageous women our team mates.

    Video: In gesture of love, Alaska pilot donates kidney to flight attendant

    March 16, 2017 update: The surgery to transplant a kidney from Alaska Airlines Captain Jodi Harskamp to Flight Attendant Jenny Stansel was performed successfully Monday at Swedish Medical Center in Seattle, and both women are well on their way to recovery.

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Alaska Airlines – Why Work For Us?


The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

3.7
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Recommend to a friend
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
157 Ratings
  • Helpful (1)

    "Incredible Company Poised for Exponential Growth!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in SeaTac, WA
    Current Employee - Human Resources in SeaTac, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    - Feeling valued
    - Empathetic partners
    - Unlimited free standby travel
    - HSA contributions
    - Quarterly and annual bonuses
    - Fantastic bosses

    Cons

    - Decentralized corporate office makes it hard to break down silos and work collaboratively.

    Advice to Management

    Seattle is a competitive job market; continue to loosen up some of the policies that matter to employees most in the HQ (ex: WFH, flex-time, etc) and know that you are a 'big boy' airline now. Continue to invest in your people and keep the culture strong through this growth phase!

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Alaska Airlines Interviews

Experience

Experience
63%
21%
15%

Getting an Interview

Getting an Interview
88%
3%
3%
3
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0

Difficulty

3.1
Average

Difficulty

Hard
Average
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  1. Helpful (50)  

    Customer Service Agent Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Alaska Airlines (Seattle, WA) in February 2017.

    Interview

    Did the video interview and received a call the next day from a recruiter. You have 30 seconds to think about your answer and it gets recorded. No turning back! I think if you smile and are positive during your video interview you'll get a call back even if you mess up a little. Went to the face to face interview and there was about 30-35 people there. On the phone the recruiter mentioned we would be doing group activities but when I was at the interview we had a one on one with someone from HR and then another interview with a duty supervisor or manager. Everyone was very friendly! Don't be nervous. Talk with the people around you and relax!

    Interview Questions

    • Why do you want to work for Alaska Airlines?   1 Answer
    • How would you greet someone while checking in?   Answer Question
    • Has your current manager ever given you criticism and how did you take it?   1 Answer
See All 338 Interviews

Alaska Airlines Awards & Accolades

  • Forbes 2016 America's Best Employers, Forbes, 2016
  • Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power and Associates, 2016
  • Secretary of Defense Employer Support Freedom Award, U.S. Secretary of Defense, 2016
  • Favorite Business Giving to Asian Pacific Islander Causes, International Examiner, 2016
  • Perfect Score on Human Rights Campaign's 2015 Corporate Equality Benchmarking Survey, Human Rights Campaign, 2016
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