Alaska Airlines Careers | Glassdoor

Alaska Airlines Careers

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Airlines
$5 to $10 billion (USD) per year
Alaska Airlines is the fifth-largest U.S. airline based on passenger traffic and is one of the most popular U.S. West Coast air carriers. Headquartered in Seattle, Alaska Airlines and its regional partners fly 44 million guests a year to more than 115 destinations with an ... Read more

Mission: We are creating an airline people love. Each day, we are guided by our core values of own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable at work and in our communities.

Company Updates

  • At Alaska, we’re a big team, inclusive of many people and perspectives. Our differences make us better––especially when we respect and embrace what makes us unique. Alaska Airlines celebrates and supports the LGBTQ+ community year-round and remains committed to helping create a more equitable society. Read the rest of our blog post to hear about Pride at Alaska Airlines and Horizon Air -- directly from employees themselves. #FlywithPride #iamalaska #BRGImpact

  • We stand for helping one another and we stand for being good to one another. Being kind-hearted and doing the right thing are our values. #BlackLivesMatter

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Alaska Airlines – Why Work With Us?


Own safety.

We hold safety above all else. With each decision, every step of the way we are personally committed to the safety of our guests, and one another. If something is unsafe we stop it until it is safe again and report it.

Do the right thing.

We fly with integrity. We are ethical, open, and trustworthy in all we say and all we deliver. We are empowered to do right, and make it right, always.

Be kind-hearted.

We care deeply. By showing genuine kindness to our guests and one another, we continually earn our reputation of being an airline people love.

Deliver performance.

We set new standards of excellence. We lead the industry by being more efficient, more dependable, and more determined than the competition.

Be remarkable.

We create lasting impressions. In creative and unconventional ways, we deliver feel-good hospitality that is thoughtful, genuine, and worthy of sharing.

Apply now on alaskaair.jobs

The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

  • Featured Review

    Helpful (4)

    "Doesn’t feel like work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Seattle, WA
    Current Employee - Flight Attendant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Excellent work-life balance; flexible schedule-flexibility gets better over time with seniority; paid to fly around taking care of people and getting them where they want to go safely; benefits are outstanding

    Cons

    Lonely nights in hotels; first few years on reserve/standby can be challenging, although totally worth it; working all major holidays the first few years most likely

    Advice to Management

    Keep evolving as we have been, keep soliciting feedback and make adjustments as needed while we grow. Essentially, keep doing what you’re doing :-)

See All 601 Reviews

Alaska Airlines Photos

Alaska Airlines photo of: Summer interns take a tour of the Seattle maintenance hangar.
Alaska Airlines photo of: We get cheesy about Halloween.
Alaska Airlines photo of: Women's Summit presented by the Diversity & Inclusion team along with executive leaders at Alaska Airlines
Alaska Airlines photo of: Women's Summit presented by the Diversity & Inclusion team along with executive leaders at Alaska Airlines
Alaska Airlines photo of: 2019 summer interns meet and have lunch with CEO Brad Tilden.
Alaska Airlines photo of: 2019 summer interns at a picnic where they met CEO Brad Tilden.
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Alaska Airlines Interviews

Experience

Experience
66%
18%
16%

Getting an Interview

Getting an Interview
88%
5%
3%
2
1
1
0

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (8)  

    CSA Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Seattle, WA) in July 2019.

    Interview

    The interview process is very welcoming and light. You can tell they want people to be comfortable and be themselves. It's a long process but they make it fun and I personally enjoyed it.

    Interview Questions

    • Tell me about a challenge or conflict you've faced at work. How did you deal with it?   Answer Question
See All 490 Interviews

Alaska Airlines Awards & Accolades

  • America's Best Employers for Diversity, Forbes, 2020
  • World's Best Employers, Forbes, 2019
  • Forbes Best Employers for New Grads, Forbes, 2018
  • America's Best Employers, Forbes, 2019
  • GSBA Humanitarian Corporate Leader of the Year, GSBA, 2020
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