Working at Alaska Airlines | Glassdoor

Alaska Airlines Overview

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Airlines
$5 to $10 billion (USD) per year
Whatever makes you fly, bring it. Your smarts. Your style. Your heart. Your whole-self-ness. When your unique strengths meet our shared passion, we go beyond. Celebrating where we’ve been and looking to where we’re headed. Creating the remarkable. Together ... Read more

Mission: We are creating an airline people love. Each day, we are guided by our core values of own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an ... Read more

Company Updates

  • We’re supporting a path to expose and inspire more young women aviators. Our pledge yesterday with Sisters of the Skies is a part of our commitment to creating a more diverse and inclusive environment.

    “Quite simply, creating an airline people love is not possible unless we walk the talk around diversity and inclusion,” said Andy Schneider, Alaska Airlines vice president of people.

    We pledge to increase our African American female pilots by 2025

    From left: Alaska Airlines First Officer Kim Ford, Alaska Airlines Captain Tara Wright, Alaska Airlines Senior Diversity & Inclusion Specialist Theressa Irigon-Rachetto, Sisters of the Skies President & United Airlines Captain Theresa Claiborne, Alaska Airlines First Officer Mallory Cave ...

  • Congratulations to the graduates of the 10th class of the Developing Emerging Leaders (DEL) program, a six-month intensive leadership course for potential future leaders who embody Alaska and Horizon values. This winter’s DEL participants join nearly 300 nominated Alaska and Horizon employees who have graduated from the program since it began in 2010. Each graduate dedicated between 40-50 hours each month to projects that developed their leadership skills and provided broad exposure across the business.

    “Investing in the future of Alaska and Horizon starts with investing in yourself,” says Sandy Stelling, managing director of business transformation. #iAmAlaska #horizonair

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Alaska Airlines – Why Work For Us?


Own safety.

We hold safety above all else. With each decision, every step of the way we are personally committed to the safety of our guests, and one another. If something is unsafe we stop it until it is safe again and report it.

Do the right thing.

We fly with integrity. We are ethical, open, and trustworthy in all we say and all we deliver. We are empowered to do right, and make it right, always.

Be kind-hearted.

We care deeply. By showing genuine kindness to our guests and one another, we continually earn our reputation of being an airline people love.

Deliver performance.

We set new standards of excellence. We lead the industry by being more efficient, more dependable, and more determined than the competition.

Be remarkable.

We create lasting impressions. In creative and unconventional ways, we deliver feel-good hospitality that is thoughtful, genuine, and worthy of sharing.

The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

3.5
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Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
276 Ratings
  • Featured Review

    Helpful (1)

    "My second family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csa Lead in Phoenix, AZ
    Current Employee - Csa Lead in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than 10 years)

    Pros

    Started at reservations 30+ years ago, now I'm working at airport. First of all, I truly could not have asked for a more caring crew and company.

    When my families home burnt down, my Alaska Airlines family got together with donations of money, food, clothing, and Christmas presents for my 3 boys. I don't think I'll ever leave.

    A lot of work from home opportunities available.

    Opportunity to travel

    Cons

    Can't be a smoker
    Some may see this as a con, I do not, but some may.

    It will take a long long time before you have seniority if you're in the Phoenix area.

    Advice to Management

    Not right now

See All 517 Reviews

Alaska Airlines Photos

Alaska Airlines photo of: Part of the ITS team at Seattle's Torchlight Parade
Alaska Airlines photo of: First Class: New Hire Orientation
Alaska Airlines photo of: First Class: New Hire Orientation
Alaska Airlines photo of: Air Group Black Employees Allies and Advocates Business Resource Group (ABEA) commemorated Juneteenth.
Alaska Airlines photo of: Air Group Black Employees Allies and Advocates Business Resource Group (ABEA) commemorated Juneteenth.
Alaska Airlines photo of: Working as a team to give back to our communities. #alaskacares
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Alaska Airlines Interviews

Experience

Experience
66%
18%
16%

Getting an Interview

Getting an Interview
89%
5%
3%
2
1
0
0

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (33)  

    Reservation Sales Agent Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Tempe, AZ) in February 2017.

    Interview

    You apply, you do a now not so new HireVue video interview, then you are invited to a group interview, and then you are split up during the group interview, then you are hired on the spot. You are required to take a drug test the day of the hiring so if you are dirty or if you smoke cigarettes you cannot be hired.

    Interview Questions

    • Name a time you had a difficult customer. How did you handle it? What was the outcome?   2 Answers
    • Why Alaska Air?   1 Answer
See All 470 Interviews

Alaska Airlines Awards & Accolades

  • Forbes 2018 Best Employers, Forbes, 2018
  • No. 1 U.S. Airline for 2018, Airline Quality Rating, 2018
  • Forbes Best Employers for New Grads, Forbes, 2018
  • Best Airlines in the U.S., Condé Nast Traveler, 2018
  • Best Airline, KAYAK, 2018
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