Working at Alaska Airlines | Glassdoor

Alaska Airlines Overview

Seattle, WA
10000+ employees
1932
Company - Public (ALK)
Airlines
$5 to $10 billion (USD) per year
Whatever makes you fly, bring it. Your smarts. Your style. Your heart. Your whole-self-ness. When your unique strengths meet our shared passion, we go beyond. Celebrating where we’ve been and looking to where we’re headed. Creating the remarkable. Together ... Read more

Mission: We are creating an airline people love. Each day, we are guided by our core values of own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an ... Read more

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Company Updates

  • Alaska Airlines unveiled plans to construct a 128,000-square-foot building near Sea-Tac Airport that will provide a modern and efficient office space for our growing workforce. The new building will be across the street from our Corporate Headquarters and adjacent to our Flight Training Center, providing office space for approximately 600 employees in technology, System Operations Control and other key functions.

    Alaska Airlines reinforces hometown commitment with office expansion near Sea-Tac Airport

    SEATTLE, May 3, 2018 / PRNewswire/ -- Alaska Airlines unveiled plans today to construct a 128,000-square-foot building near Sea-Tac Airport that will provide a modern and efficient office space for its growing workforce.

  • As a West Coast airline, we believe in being good stewards of our environment. Starting July 16, we’ll replace single-use, plastic stir straws and citrus picks in our airport lounges and on all domestic and international commercial flights with a sustainable alternative. From Barrow to Baja and the Bay Area to the Big Island, we’re committed to making the places we fly thriving and beautiful. Welcome to the #strawlessskies http://glassdoor.com/slink.htm?key=vQKd8

    Stirred to action: Alaska Airlines to ditch plastic straws in favor of marine-friendly stir sticks

    By Jacqueline Drumheller, sustainability manager These days, most 16-year-olds are focused on getting their driver's licenses, playing Fortnite or deciding who they want to ask to prom, but Shelby O'Neil isn't your average teenager. She's a Girl Scout who created Jr Ocean Guardians for her 2017 Girl Scout USA Gold Award Project to share her passion to save our oceans and marine life for future generations.

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Alaska Airlines – Why Work For Us?


Own safety.

We hold safety above all else. With each decision, every step of the way we are personally committed to the safety of our guests, and one another. If something is unsafe we stop it until it is safe again and report it.

Do the right thing.

We fly with integrity. We are ethical, open, and trustworthy in all we say and all we deliver. We are empowered to do right, and make it right, always.

Be kind-hearted.

We care deeply. By showing genuine kindness to our guests and one another, we continually earn our reputation of being an airline people love.

Deliver performance.

We set new standards of excellence. We lead the industry by being more efficient, more dependable, and more determined than the competition.

Be remarkable.

We create lasting impressions. In creative and unconventional ways, we deliver feel-good hospitality that is thoughtful, genuine, and worthy of sharing.

The Alaska Spirit is Born

For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots.

We are product of our history and the amazing people found throughout it. Today, that product looks like a long list of aviation milestones, paired with countless stories of people going above and beyond to help others.

All of these milestone, good deeds, and community involvement have grown us from a small regional airline to an international carrier. With more than 17 million customers a year, our route system spans over sixty cities and 3 countries. Our fleet of Boeing aircraft is one of the most modern in the industry and gives us our reputation for outstanding service.

Storied Roots

The foundation of our success was laid in 1932 when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. Finances were tight, but perseverance ruled the day—Mac and his team often worked round the clock, even when the next paycheck might be weeks away.

A merger with Star Air Service in 1934 created the largest airline in Alaska. After several more mergers, the name was changed a couple of times—until they found one that stuck, Alaska Airlines.

By the late 1940s, using surplus military aircraft, we had branched into worldwide charter work, including the Berlin Airlift in 1948 and Operation Magic Carpet, the airlift of thousands of Yemenite Jews to Israel in 1949.

In the late 1960s, we strengthened our operating base by merging with Alaska Coastal-Ellis and Cordova airlines, legendary Southeast Alaska carriers owned by aviation pioneers Shell Simmons, Bob Ellis and Mudhole Smith. At Alaska Airlines, our world now stretched from Fairbanks south to Ketchikan and down to Seattle. Even during some of the coldest days of the Cold War, we made headlines with regular charters to the Soviet Union.

A New Era

When Fairbanks businessmen Ron Cosgrave and Bruce Kennedy came on board in 1972, our airline was in a financial fight for its life. Those two men went to work setting goals and bringing people together. They won back the trust of creditors and improved on-time performance. One break that went their way was the construction of the trans-Alaska Pipeline; carrying supplies, equipment, and workers, gave our struggling airline a shot in the arm.

In the end, we decided to differentiate ourselves by offering outstanding customer service. This approach was so well received that it became the platform for us to grow our company with the unprecedented record of nineteen straight years of profitability.

In 1979, the airline industry was deregulated. For many carriers this was the end of the road. For us at Alaska, it was a new beginning. Our airline expanded methodically throughout the West Coast and in 1987 joined forces with two carriers similarly committed to outstanding customer service—Horizon Air and Jet America.

By the end of the 80s, we had tripled in size. Our fleet had increased five-fold and our route map included scheduled service to Mexico and Russia.

Continuing The Legacy

While growing into our business, and into our own identity over the years, we have continued to differentiate ourselves by offering the best customer service in the industry.

We have grown in leaps and bounds over the years. In 2001 we opened up the East Coast with our new service to Washington D.C. Since then we have established major footholds in the other cities on the East Coast and Midwest. More recently, we have headed further west flying across the Pacific with new service to Hawaii.

At Alaska, we also pioneered technologies and customer innovations that make the travel experience easier. We were the first airline in North America to sell tickets online and first in the world to allow customers to check in and print boarding passes via the Internet.

At Alaska we have blazed trails in navigation technology too, allowing us to fly into fog-shrouded Juneau, Alaska, and airspace-restricted Washington, D.C., with equal precision.

Whenever the history of commercial aviation is written, people ask how an obscure little airline in America's hinterland has continued to survive and thrive while once-proud giants disappeared. Grit and determination will be part of the answer. However, more than that, it's our people. Their caring, their resourcefulness, their integrity, their professionalism, and their spirit. The unique spirit of The Great Land where our airline was born.

Alaska Airlines Reviews

3.6
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Recommend to a friend
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
221 Ratings
  • Helpful (1)

    "A nice company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Approves of CEO

    I have been working at Alaska Airlines (More than 3 years)

    Pros

    You get to experience the world, travel a lot and get to know very interesting people, while working in a fast growing company especially on West Coast

    Cons

    Unpredictable schedule a lot of the times, have to get use to a different lifestyle and be open to changes

See All 399 Reviews

Alaska Airlines Photos

Alaska Airlines photo of: Alaska Airlines + Virgin America=Creating an airline people love.
Alaska Airlines photo of: Co-workers twinning on National Ugly Holiday Sweater Day.
Alaska Airlines photo of: That feeling when you complete 6-weeks of intense flight attendant training. #IamAlaska
Alaska Airlines photo of: Congratulations to this group for completing their Flight Attendant training and embarking on this new adventure.
Alaska Airlines photo of: Danielle helping to raise funds for Food Bank of Alaska this holiday season.
Alaska Airlines photo of: Superstars on land and in the sky.
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Alaska Airlines Interviews

Experience

Experience
65%
19%
16%

Getting an Interview

Getting an Interview
90%
4%
3%
3
0
0
0

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Software Engineer Interview

    Anonymous Interview Candidate in Seattle, WA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Seattle, WA) in August 2013.

    Interview

    Phone interview, in-person HR interview, then technical interview. Management seemed set on truly finding good people. The techies I think came across as defensive of their fiefdom and so at the end of that interview I was getting the feeling I might be a threat(?). I'm not sure. I think perhaps a better approach to getting in the door here might be through a contract gig.

    Interview Questions

    • None were that difficult - trouble understanding their heavy foreign accents during the interview. How many times can a guy say, "Could you repeat that?"   Answer Question

    Reasons for Declining

    Offer was not exactly for the position applied for.

See All 432 Interviews

Alaska Airlines Awards & Accolades

  • Forbes 2017 America's Best Employers, Forbes, 2017
  • Forbes 2018 Best Employers, Forbes, 2018
  • Best U.S. Airline, The Points Guy, 2018
  • No. 1 U.S. Airline for 2018, Airline Quality Rating, 2018
  • Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power, 2018
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